How to fetch filter values in custom scripts in reports (4 Comments)
Topic by Rajan DavisContentIs there a way to pull in a selected filter value for use in custom scripts?The basic use case is that I want to do some incident thread analysis for a specific group of...
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Addin Workspace Ribbon Button is not visible (2 Comments)
Topic by Jaya LakshmiContentHi All,I created Workspace Ribbon Button using VS Development Templates( no change made) but unable to view the ribbon button in Workspace. I tried as specified in following...
View ArticleROQL: Error after distinct (3 Comments)
Topic by Walid SarkisContenti have the following query : SELECT Distinct(CO.Shop.Shop_Name) FROM CO.Shop where CO.Shop.Affected_Country.lookupName='USA' there is an error after DISTINCT, and if i use...
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TLS 1.0 Deprecation- Next steps to follow after test the site with the...
Topic by Peter J.ContentHi all,I ran the TLS 1.0 Log Scanner tool and the result shows that is there TLS 1.0 traffic in the "End-user Chat Traffic", "Other Traffic" and "SOAP API Calls" endpoints....
View ArticleIncident Thread is not getting added (5 Comments)
Topic by Tony WilliamHi all,I am trying to add a new thread to an existing incident and i am not able to add.Code $f_count = count($incident->Threads);...
View ArticleChat Soap (10 Comments)
Topic by Bharath LohrayI tried to access the WSDL page of the soap_chat fromhttp://company--tst.custhelp.com/cgi-bin/company__tst.cfg/services/chat_soap?wsdl=enduser and received"There has been an...
View ArticleURL rewriting (2 Comments)
Topic by Peter SjolinHello All,Is there a way to create any url you desire and map it to a path/page/controller/action?
View ArticleAssociate a question with an interface id. (1 Comment)
Topic by Peter SjolinHello All,We have 3 interfaces in different languages and have different answers per language. How can we select all answers that have a specific SiteInterface.ID?
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Any additional SOAP settings needed for version after May 2015? (1 Comment)
Topic by Johnson Lu GmailContentHi, Developer,Does anyone of you can advise me on the versioning issue?I am working on the integration in between PureCloud and Oracle Service Cloud. PureCloud provided...
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How do I find out what is available from roql objects (1 Comment)
Topic by Steve FlynnContentIs there a reference somewhere that tells me what is in each roql object?For example, I have the following ROQL query: SELECT id, name.first, name.last, Emails.address,...
View ArticleHow to create a Messagebase or Configsettings programmatically? (1 Comment)
Topic by Pramod VContentHi All,I am trying to integrate ext application with OSvC and need to store intermediate values. I am not willing to place them as record or as private note.I was thinking to...
View ArticleDisplaying Errors and Warnings (3 Comments)
Topic by Peter SjolinHello All,When I get an error it does not display in the Errors and Warnings in the "Customer Portal Development Area - 3.4.1" on top of the page.Is there some specific config...
View ArticleUsing php curl in Custom process (22 Comments)
Topic by Srilatha CKHi All,I have a requirement where once an incident is solved. I need to send the incident details to external third party system SOAP based webservice call.I was trying to use PHP...
View ArticleScreen pop in Custom Process (3 Comments)
Topic by Albin JohnyContentHi All, Is it possible to use the screen pop url in Custom Process? I want to open an incident editor through Custom Process. I am finding it difficult to implement this...
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Siebel Upgrade ip16 changes required for Righnow (11 Comments)
Topic by Rakesh DasWe have system integrated from rightnow to siebel and vice versa. as siebel is being upgraded to IP16 now we have to add soap headers in our soap request to connect with siebel.as we...
View Articlehow to create report in PHP API (3 Comments)
Topic by J SmithHi,i would like to pull data from multiple reports and paste into one excel sheet by using PHP API, in documentation i found that RNCPHP\AnalyticsReport::fetch(<report id>) allow...
View ArticleUsing CURL to call REST API (4 Comments)
Topic by Natraj BuddiHi ,I am trying to call REST API from a sample PHP code as below.<?php { load_curl(); $url = "https://userid:pwd.rightnowdemo.com/services/rest/connect/v1.3/accounts/25"; //send...
View ArticleThings needs to be considered for TLS 1.0 upgrade for programs using SOAP via...
Topic by Dhanraj ChinnusamyOur integration is written using java (version "1.7.0_79") and hosted on RHEL(Red hat enterprise linux) machine(Distributor ID: OracleServer, Release:6.7). I assume by...
View ArticleQuerying FATTACH table - bulk delete attachments (1 Comment)
Topic by Howard WilliamsContentHi,We built up a backlog of file attachments, but we're at the point now where we want to bulk delete the existing backlog of files attached to incidents, and then to run...
View ArticleFilter answer report by product id with CONNECT API. (7 Comments)
Topic by Kazuyoshi TakahashiContentHi I want to filter answer report by product id with CONNECT API. I wrote the code as below. initConnectAPI(); $status_filter = new...
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