Sometimes wrong Thread Channel ID when reading Threads in CPM EventHandler (3...
Topic by David RiedelContentI am in front of a really strange problem.In my Incident Eventhandler I am reading the Thread Array from the Incident and I am logging it to a txt file to check the results....
View ArticleCan we call Stored Procedure from Oracle Rightnow (3 Comments)
Topic by Natraj BuddiHi,can any one give me some idea , do we have any way to call Stored Procedure from Oracle Rightnow. Thanks,Natraj
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Retrieve incident status field through SOAP QueryCSV (1 Comment)
Topic by Lakmal MolligodaContentI can't retrieve the status_id from Incident object through querycsv operation. can someone help me on this ? Ex: querySELECT i.status_id FROM Incident i where i.id...
View ArticleUnable to fetch ID using SOAP WSDL Axis 2 example QueryObjectsResponse method...
Topic by Sunil DGContentWe are using the QueryObject method to fetch details from Oracle Cloud service. However, as the response for ID is like <n2:ID id="924"> </n2:ID> ,data section is...
View ArticleAuthenticate a Customer using CWSS (9 Comments)
Topic by Pramod VContentHi Folks,Keeping Customer Portal and Agent Authenticator aside for a while; Can we authenticate a Customer using Web Services?I am trying to develop a Web integration that needs...
View ArticleCPM script not executed always (4 Comments)
Topic by Senthil KrishContentHi All, I have written a CPM script to automate one of our manual process. It is triggered from a incident rule when our RMA status changes to "Approved". We see around 10%...
View ArticleChat real time reports with SOAP API (6 Comments)
Topic by Arathi JyothindranathHi all,A customer requires real-time chat data to be displayed on their wall board using SOAP. As reports working on real-time data cannot be accessed by SOAP, static chat...
View ArticlePublic Mail API in CPM
Topic by Pramod VContentHi Folks,I am trying to fetch an Incident attachment and send it as an email to an external customer(mimicing the behaviour of Forward Incident info).But I find that neither...
View Articlecall to undefined function ldap()_connect in main site (1 Comment)
Topic by Walid SarkisContentive loaded a php file into cp/.../views/pages/file.phpi am accessing it : www.site.com/app/file.phpand it has a ldap connection code, the file is working properly in a...
View ArticleCannot update CO with REST - PATCH (9 Comments)
Topic by Walid SarkisContentI have the following code below , and i am unable to update the contact with ID=1, what am i doing wrong? VersionLatestCode Block<?php $update = array('Email' =>...
View ArticlecURL Error when trying to use REST PACTH - PHP
Topic by Walid SarkisContentI am trying to update a CO, i have the following error returned : error:SSL read: error:00000000:lib(0):func(0):reason(0), errno 54I tried everything and i still don't know...
View ArticleNot able to fetch system Configs in CPM (3 Comments)
Topic by Rubarani DuraisamyContentI am not able to get the system config values in CPM. I have tried using Connet PHP's fetch method and found it could fetch only custom config values..Not able to use...
View ArticlePHP API - Custom Object/Child Object Question
Topic by tsansContentWe have built a custom object Entity_Data.Entities and related it to Contact (Entity = Parent, Contact = Child).I have an existing Custom Script - PHP file that updates the Contact...
View ArticleREST: Site specific Swagger URLs?
Topic by Mike WaldronI have a customer who's interested in using Swagger to develop their REST app. I found "the" Swagger URL - http://docs.oracle.com/cloud/latest/servicecs_gs/CXSVC/swagger.json - but...
View ArticleRetrieving the report ID assigned to a workspace field (6 Comments)
Topic by Franco BordalecouI have a magnifying glass field in an incident workspace. That field is linked to a contact search report. If I do a ROQL query in order to show those field data, it returns...
View ArticleDo we have Call Back option in Oracle RightNow CTI integration (2 Comments)
Topic by Natraj BuddiHi ,Can anyone please provide the information on CTI Integration ..Do we have the call back feature in Oracle CTI integration, please provide the documentation on that.Thanks in...
View ArticleHow Oracle Chron Services works (6 Comments)
Topic by Natraj BuddiHi,we wanted to implement the Oracle Chron Services for scheduling data import.Just wanted to know, Chron service would call Custom PHP script that we write to import records? or...
View ArticleChat real time reports with SOAP API (7 Comments)
Topic by Arathi JyothindranathHi all,A customer requires real-time chat data to be displayed on their wall board using SOAP. As reports working on real-time data cannot be accessed by SOAP, static chat...
View ArticleCalling CPM from a CP model/controller code (2 Comments)
Topic by Senthil KrishHi,Can I call the CPM scripts from my custom portal code(possibly from a custom controller/model)? PS: I am using Feb 2016 version.ThanksSenthil K
View Articlewriting HTML content into incident thread (3 Comments)
Topic by Senthil KrishContentHi, As part of our automation project, I have to add a incident thread from a Standard Content (HTML version). When I add it using my below code, it writes the raw html...
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