Exporting data from RightNow Cloud service to local SQL Databse (3 Comments)
Topic by Salik AzizContentHello,We are migrating from Salesforce to RightNow. For various reporting and operational purposes, we had developed schedules and a local database to maintain an updated SQL...
View ArticleData Migration (5 Comments)
Topic by Saniya ZahidI have to migrate salesforce data into Oracle cloud. I am having problem in created date time because when I add data using soap api everything goes fine except created datetime. I...
View Articledifference in dates roql query (4 Comments)
Topic by Saniya ZahidContentI am running two queries and date fields on both queries returning different values. please help Query 1 (Shows values correctly as in RightNow)select...
View ArticleUnable to 'GET' contacts data using Connect REST API from JavaScript: HTTP...
Topic by Hariharan JContentI am trying to get a list of contacts from our OSvC instance using the Connect REST API for contacts object. The REST endpoint works flawlessly using SOAPUI and also when I...
View ArticleConnect PHP - Get ID of Current Incident/Object (3 Comments)
Topic by Marv FerrerI'm trying to grab some incident information and push them into an external form when an incident is saved/updated. And I'm trying to do so from the Process Designer.I can't seem to...
View ArticlecURL in Process Designer (3 Comments)
Topic by Marv FerrerI'm trying to use cURL in the Process Designer but I'm getting an error on the line where I'm callingcurl_init()The error says "Call to undefined function...". I'm also calling...
View ArticleFetch Incident Threads (1 Comment)
Topic by Marv FerrerI'm trying to fetch the Threads within an incident. count($incidentobject->Threads) counts the threads accurately but when I print the Threads array, the Text fields are empty....
View ArticleREST queryResults Resource/Endpoint Not Working (1 Comment)
Topic by Mike WaldronI'm trying to run a ROQL tabular query with the REST queryResults resource/endpoint. According to the documentation, I should be able to do this, but...ain't workin', even when I...
View ArticleIs it possible to Consume MSMQ Queue message in Oracle Rightnow (3 Comments)
Topic by Natraj BuddiHi,My Client having MSMQ as 3rd party integration system, is it possible to integrate MSMQ with Service cloud. can anyone suggests the ways to integrate Oracle RightNow with MSMQ,...
View ArticleHow to create Add-In to Chat workspace (7 Comments)
Topic by Vishwa Marni Hi,I am trying to create an Add-In to Chat Workspace. Could anyone help me how do i do it. What are the possibilities of doing it?I have read in this forum discussion...
View ArticleConnect Services .Net Framework Setting Products and Categories (1 Comment)
Topic by Phillip MoonContentI am trying to set and unset the Products and Categories for a live answer. Unlike the answer's access levels, which are NamedIDDeltas with associated actions(add, remove,...
View ArticleUnable to fetch ID using SOAP WSDL Axis 2 example QueryObjectsResponse method
Topic by Sunil DGContentWe are using the QueryObject method to fetch details from Oracle Cloud service. However, as the response for ID is like <n2:ID id="924"> </n2:ID> ,data section is...
View ArticleDetermine interface name in CPM Object Event Handler (13 Comments)
Topic by David RiedelContentHi,I am struggling with determining the interface name in my CPM Object Event Handler.We have 3 interfaces:tst2_customertst1_customercustomer I need to use different URLs...
View ArticleCreate Multiple Objetcs in a single REST POST?
Topic by Jarel Birck da SilvaThere's a way to create multiple objects using a single request in the REST API? For example, in SOAP API, I can send an array to create 1.000 Contacts in a single request....
View ArticleAttachments via Chat API (SOAP) (4 Comments)
Topic by Michel JilderdaContentHi, we are currently creating a custom chat interface, via the SOAP WSDL (Custom Chat Interface API.)Messaging seems to work fine, but I don't seem to find any clues on...
View ArticleHow to delete disabled SLA Instances ? (1 Comment)
Topic by Anubhav LahotiContentWe would like to delete SLA Instances associated with an organization that are in a disabled state. Can this be removed using connect API without removing the organization...
View Articlehow to query Report through AddInds (1 Comment)
Topic by Prasad MokkapatiHi everyone,I have a requirement, in report i have 2 columns, Program Code, Code.i want to apply query on report with below expression through AddIns.[Code] = 'Ee45' AND [Code]...
View ArticleChat real time reports with SOAP API (1 Comment)
Topic by Arathi JyothindranathHi all,A customer requires real-time chat data to be displayed on their wall board using SOAP. As reports working on real-time data cannot be accessed by SOAP, static chat...
View ArticleREST APIs: PATCH hangs - What do you do? (3 Comments)
Topic by Mike WaldronI was wondering this, but I figured it out, so I thought I'd share. It's in the documentation, but it's not easy to find (search for "HTTP Tunneling"):In cases where the browser or...
View ArticleC# Knowledge Retrieve Internal Answers (11 Comments)
Topic by Andrew WoosterContentIs it possible to use the Knowledge Foundation API to retrieve Answers marked as Internal?-Andrew W-VersionFebruary 2015
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