mail template can't find systemdate()

Content

Hi,
I'm not sure if this is the right forum, but I can't find and remove a line from the mail template. (in file manager, mail files)
I went to the default for Nov 12, but still the same.
-------- Original Message --------
Subject:	Bill Payment Submitted From Web [Ticket: 130211-000173]
Date:	Thu, 6 Jun 2013 12:18:32 -0600 (MDT)
From:	New Direction IRA <service@ndira.com>
To:	it@ndira.com
sysdate()
Subject (etc)
Any ideas?
thanks
Version

nov 12
Code Block

<?
// ----------------------------------------------------------------------------
//       File Name: details.phph
//       Subsystem: mail
//   Document Type: full document
// Req. Parameters: none
// Opt. Parameters: none
//         Purpose: generates incident data and urls for email scripts
// ----------------------------------------------------------------------------

// code for main mail query

require(get_cfg_var('doc_root') . '/include/rnwsqlutil.phph');

$vis_fld = $ip_admin_email ? 'admin' : 'enduser';

if (!$ip_admin_email): // display name or login name for enduser emails
    $display_name_sql = "s.display_name";
else:
    $display_name_sql = display_name_sql('s');
endif;

$details_data = details_data_retrieve($display_name_sql, $lang_id, $p_iid, $ip_hideprivate, $ip_nothread, $ip_admin_email, $p_custflds, $ip_msgtype);
$irow    = $details_data['other']['irow'];
$thread  = $details_data['other']['thread'];
$inccf   = $details_data['other']['inccf'];
$inccfsz = $details_data['other']['inccfsz'];
$compcf   = $details_data['other']['compcf'];
$custcf   = $details_data['other']['custcf'];


$p_refno = $irow[ref_no];
$inc_source_lvl1 = $irow[inc_source_lvl1];
$inc_source_lvl2 = $irow[inc_source_lvl2];

// ----------------------------------------------------------------------------
// get information for staff person (if any) sending message

if ($p_staffid):
    list($staff_name, $staff_email, $signature, $staff_ident) = staffid_details_retrieve($p_staffid, $display_name_sql);
endif;

// ----------------------------------------------------------------------------
// construct the url for each message type

$textmlink = "";
$mlink = "";

switch ($ip_msgtype):
    case MSG_INC_CLOSED:
    case MSG_INC_RECEIPT:
    case MSG_INC_RESPONSE:
        if (!$irow[login] || !$details_data['configs'][MYQ_ENABLED])
            break;
        if ($details_data['configs'][wap_interface_enabled]) {
            // WAP does not support linking directly to incident update
            $textmlink = $details_data['other']['cgi_url'] . "/wap/enduser.php";
        } else {
            $protocol = ($details_data['configs'][SEC_END_USER_HTTPS] ? "https://" : "http://");
            $webserver = $details_data['configs'][OE_WEB_SERVER];
            $inc_update = $details_data['configs'][CP_INCIDENT_RESPONSE_URL];
            $textmlink = sprintf("%s%s/app/%s/i_id/%d", $protocol, $webserver, $inc_update, $p_iid);
        }
        break;
    case MSG_CONTACT_INFO:
        if ($details_data['configs'][MYQ_ENABLED]
                    || $details_data['configs'][ANS_NOTIF_ENABLED]
                    || $details_data['configs'][ANS_PRV_ENABLED]
                    || ($details_data['configs'][ASK_ENABLED]&& !$details_data['configs'][MYSEC_EXT_LOGIN_URL]))
        {
            $protocol = ($details_data['configs'][SEC_END_USER_HTTPS] ? "https://" : "http://");
            $webserver = $details_data['configs'][OE_WEB_SERVER];
            $textmlink = sprintf($protocol . $webserver . "/app/account/profile");
        }
        break;
endswitch;

$mlink = strtr($textmlink, array('&' => '&amp;'));  // escape for HTML

// ----------------------------------------------------------------------------
// determine the max label size between incident and custom field labels

$labels[title]        = $details_data['msgbase'][SUMMARY_LBL];
$labels[escllevel]    = $details_data['msgbase'][ESCALATION_LEVEL_LBL];
$labels[rule_state]   = $details_data['msgbase'][RULE_STATE_LBL];
$labels[prod_lvl1]    = $details_data['msgbase'][PROD_LVL_1_LBL];
$labels[prod_lvl2]    = $details_data['msgbase'][PROD_LVL_2_LBL];
$labels[prod_lvl3]    = $details_data['msgbase'][PROD_LVL_3_LBL];
$labels[prod_lvl4]    = $details_data['msgbase'][PROD_LVL_4_LBL];
$labels[prod_lvl5]    = $details_data['msgbase'][PROD_LVL_5_LBL];
$labels[prod_lvl6]    = $details_data['msgbase'][PROD_LVL_6_LBL];
$labels[cat_lvl1]     = $details_data['msgbase'][CAT_LVL_1_LBL];
$labels[cat_lvl2]     = $details_data['msgbase'][CAT_LVL_2_LBL];
$labels[cat_lvl3]     = $details_data['msgbase'][CAT_LVL_3_LBL];
$labels[cat_lvl4]     = $details_data['msgbase'][CAT_LVL_4_LBL];
$labels[cat_lvl5]     = $details_data['msgbase'][CAT_LVL_5_LBL];
$labels[cat_lvl6]     = $details_data['msgbase'][CAT_LVL_6_LBL];
//$labels[contact_info] = $details_data['msgbase'][CONTACT_INFO_LBL];
$labels[created] = $details_data['msgbase'][DATE_CREATED_LBL];
$labels[updated] = $details_data['msgbase'][LAST_UPDATED_LBL];
$labels[status]       = $details_data['msgbase'][STATUS_LBL];
$labels[sla]          = $details_data['msgbase'][SLA_LBL];
$labels[email]        = $details_data['msgbase'][EMAIL_ADDR_LBL];
$labels[email_alt1]   = $details_data['msgbase'][ALT_EMAIL_1_LBL];
$labels[email_alt2]   = $details_data['msgbase'][ALT_EMAIL_2_LBL];
$labels[fname]        = $details_data['msgbase'][FIRST_NAME_LBL];
$labels[lname]        = $details_data['msgbase'][LAST_NAME_LBL];
$labels[ct_type]      = $details_data['msgbase'][TYPE_LBL];
$labels[ct_title]     = $details_data['msgbase'][TITLE_LBL];
$labels[ph_office]    = $details_data['msgbase'][OFFICE_PHONE_LBL];
$labels[ph_mobile]    = $details_data['msgbase'][MOBILE_PHONE_LBL];
$labels[ph_fax]       = $details_data['msgbase'][FAX_PHONE_LBL];
$labels[ph_asst]      = $details_data['msgbase'][ASST_PHONE_LBL];
$labels[ph_home]      = $details_data['msgbase'][HOME_PHONE_LBL];
$labels[comp_name]    = $details_data['msgbase'][NAME_LBL]; // COMPANY_NAME_LBL?
//$labels[comp_contact] = $details_data['msgbase'][CONTACT_INFO_LBL]; // COMPANT_CONTACT_LBL?
$labels[assigned]     = $details_data['msgbase'][ASSIGNED_LBL];

foreach ($labels as $lbl)
    $maxlen = max(strlen($lbl), $maxlen);

for ($i = 0; $i < $inccfsz; $i++)
    $maxlen = max(strlen($inccf["cf_item$i"]['lang_name']), $maxlen);


// ----------------------------------------------------------------------------
// --- Start functions called from specific mail scripts ----------------------

// prints incident data lines, pads with correct # spaces

function println($maxlen, $label, $value)
{
    // because Japanese 'text' mails don't use a fixed width font, we
    // cannot right-align using spaces, so instead, left align everything.
    // same goes for Russian
    $nspaces = (LANG_DIR == 'ja_JP' || LANG_DIR == 'ru_RU') ? 0 : $maxlen - strlen($label);

    if (strlen($value) > 70 - $maxlen - 2):
        if (LANG_DIR == 'ja_JP' || LANG_DIR == 'ru_RU'):
            $value = mail_wrap_text($value, 70 - strlen($label));
        else:
            $value = mail_wrap_text($value, 70 - $maxlen - 2);
            $value = strtr($value, array("\n" => "\n".str_repeat(' ', $maxlen+2)));
        endif;
    endif;

    printf("%s%s: %s\n", ($nspaces > 0) ? str_repeat(' ', $nspaces) : '',
           $label, $value);
}

// ----------------------------------------------------------------------------
// print custom fields for text message

function print_custfld_text(&$row, &$maxlen, &$arr, $beg)
{
    global $rnw_mbid, $rnw_ui_cfgid, $details_data;

    // print short fields ------------------------------------
    $i = 0;

    foreach ($arr as $k => $v):
        if($details_data['configs'][MAIL_SUPPRESS_NULL_CUST_FLDS] && preg_match('/^\s*$/', $row[$beg+$i])):
            $i++;
            continue;
        endif;
        switch ($v['data_type']):
            case CDT_VARCHAR:
                if ($v['field_size'] <= 50)
                    println($maxlen, $v['lang_name'], ($v['mask'] ? display_val_with_mask($v['mask'], htmlspecialchars_decode($row[$beg+$i])) : htmlspecialchars_decode($row[$beg+$i])));
                break;

            case CDT_MENU:
            case CDT_INT:
                println($maxlen, $v['lang_name'], $row[$beg+$i]);
                break;

            case CDT_BOOL:
            case CDT_OPT_IN:
                if (!strlen($row[$beg+$i]))
                    println($maxlen, $v['lang_name'], '');
                else
                    println($maxlen, $v['lang_name'],
                            $details_data['msgbase'][$row[$beg+$i] ? YES_LBL : NO_LBL]);
                break;

            case CDT_DATE:
                println($maxlen, $v['lang_name'],
                        $row[$beg+$i] ? mail_date_str(DATEFMT_SHORT, $row[$beg+$i]) : '');
                break;

            case CDT_DATETIME:
                println($maxlen, $v['lang_name'],
                        $row[$beg+$i] ? mail_date_str(DATEFMT_DTTM, $row[$beg+$i]) : '');
                break;
        endswitch;
        $i++;
    endforeach;

    // print long fields --------------------------------------
    $i = 0;
    foreach ($arr as $k => $v):
        if($details_data['configs'][MAIL_SUPPRESS_NULL_CUST_FLDS] && preg_match('/^\s*$/', $row[$beg+$i])):
            $i++;
            continue;
        endif;
        if (($v['data_type'] == CDT_MEMO)
                || (($v['data_type'] == CDT_VARCHAR) && ($v['field_size'] > 50)))
            printf("\n%s\n%s\n%s\n", $v['lang_name'], str_repeat('-', 63),
                   mail_wrap_text(htmlspecialchars_decode($row[$beg+$i]), 70));
        $i++;
    endforeach;
}

// ----------------------------------------------------------------------------
// print custom fields for HTML message

function print_custfld_html(&$row, $fmt1, $fmt2, &$arr, $beg)
{
    global $rnw_mbid, $rnw_ui_cfgid, $details_data;

    // print short fields ------------------------------------
    $i = 0;

    foreach ($arr as $k => $v):
        if($details_data['configs'][MAIL_SUPPRESS_NULL_CUST_FLDS] && preg_match('/^\s*$/', $row[$beg+$i])):
            $i++;
            continue;
        endif;
        $v['lang_name'] = htmlspecialchars($v['lang_name'], ENT_QUOTES);
        switch ($v['data_type']):
            case CDT_VARCHAR:
                if ($v['field_size'] <= 50)
                    printf($fmt1, $v['lang_name'], ($v['mask'] ? display_val_with_mask($v['mask'], $row[$beg+$i]) : $row[$beg+$i]));
                break;

            case CDT_MENU:
            case CDT_INT:
                printf($fmt1, $v['lang_name'], $row[$beg+$i]);
                break;

            case CDT_BOOL:
            case CDT_OPT_IN:
                if (!strlen($row[$beg+$i]))
                    printf($fmt1, $v['lang_name'], '');
                else
                    printf($fmt1, $v['lang_name'],
                           $details_data['msgbase'][$row[$beg+$i] ? YES_LBL : NO_LBL]);
                break;

            case CDT_DATE:
                printf($fmt1, $v['lang_name'],
                       $row[$beg+$i] ? mail_date_str(DATEFMT_SHORT, $row[$beg+$i]) : '');
                break;

            case CDT_DATETIME:
                printf($fmt1, $v['lang_name'],
                       $row[$beg+$i] ? mail_date_str(DATEFMT_DTTM, $row[$beg+$i]) : '');
                break;
        endswitch;
        $i++;
    endforeach;
    // print long fields --------------------------------------
    $i = 0;
    foreach ($arr as $k => $v):
        if($details_data['configs'][MAIL_SUPPRESS_NULL_CUST_FLDS] && preg_match('/^\s*$/', $row[$beg+$i])):
            $i++;
            continue;
        endif;
        if (($v['data_type'] == CDT_MEMO)
                || (($v['data_type'] == CDT_VARCHAR) && ($v['field_size'] > 50))):
            print(custfld_html_prepare_long($fmt2, $v['lang_name'], $row[$beg+$i], TRUE));
        endif;
        $i++;
    endforeach;
}

function display_val_with_mask($mask, $val)
{
    $ret_val = ''; $j = 0;
    if (!strlen($mask))
        return($val);
    $mask_arr = preg_split('//', trim($mask), -1, PREG_SPLIT_NO_EMPTY);
    $val_arr = preg_split('//', trim($val), -1, PREG_SPLIT_NO_EMPTY);;
    for ($i = 0, $sz = count($mask_arr); $i < $sz; $i += 2): 
        if ($mask_arr[$i] == 'F'):
            $m = $i;
            $ret_val .= $mask_arr[++$m];
        else:
            $ret_val .= $val_arr[$j++];
        endif;
    endfor;
    return($ret_val);
}


// ----------------------------------------------------------------------------
// prints incident details (refno, product, category, ...)

function incident_details_text($flags)
{
    global $rnw_mbid, $rnw_ui_cfgid;
    global $irow, $maxlen, $labels;
    global $inccf, $inc_start;
    global $ip_admin_email;
    global $details_data;

    printf("%s%s\n%s",
           $ip_admin_email ? $details_data['msgbase'][REFERENCE_NUM_LBL]
                           : $details_data['msgbase'][QUESTION_REF_NUM_HDG],
           $irow[ref_no], SEPARATOR_TXT);

    if (!($flags & HIDE_SUMMARY))
        println($maxlen, $labels[title], $irow[title]);

    if ($irow[escllevel])
        println($maxlen, $labels[escllevel], $irow[escllevel]);

    if (($flags & SHOW_RULENAME) && ($irow[rule_state]))
        println($maxlen, $labels[rule_state], $irow[rule_state]);
    $prod_label_array = array($labels[prod_lvl1], $labels[prod_lvl2], $labels[prod_lvl3], $labels[prod_lvl4], $labels[prod_lvl5], $labels[prod_lvl6]);
    $prod_id_array = array($irow[prod_lvl1], $irow[prod_lvl2], $irow[prod_lvl3], $irow[prod_lvl4], $irow[prod_lvl5], $irow[prod_lvl6]);
    $counter = 0;
    $tmp_prod = get_prodcat_lang_name($prod_id_array[$counter]);
    $elements = count($prod_label_array);
    while($tmp_prod && $counter < $elements)
    {
       println($maxlen, $prod_label_array[$counter], $tmp_prod);
       $counter++;
       $tmp_prod = get_prodcat_lang_name($prod_id_array[$counter]);
    }

    $cat_label_array = array($labels[cat_lvl1], $labels[cat_lvl2], $labels[cat_lvl3], $labels[cat_lvl4], $labels[cat_lvl5], $labels[cat_lvl6]);
    $cat_id_array = array($irow[cat_lvl1], $irow[cat_lvl2], $irow[cat_lvl3], $irow[cat_lvl4], $irow[cat_lvl5], $irow[cat_lvl6]);
    $counter = 0;
    $tmp_cat = get_prodcat_lang_name($cat_id_array[$counter]);
    $elements = count($cat_label_array);
    while($tmp_cat && $counter < $elements)
    {
       println($maxlen, $cat_label_array[$counter], $tmp_cat);
       $counter++;
       $tmp_cat = get_prodcat_lang_name($cat_id_array[$counter]);
    }
    //println($maxlen, $labels[contact_info], $irow[contact_info]);
    println($maxlen, $labels[created],
            mail_date_str(DATEFMT_DTTM, $irow[created]));
    println($maxlen, $labels[updated],
            mail_date_str(DATEFMT_DTTM, $irow[updated]));
    println($maxlen, $labels[status],    $irow[status]);

    if ($details_data['configs'][EU_SLA_VISIBLE])
        println($maxlen, $labels[sla],       $irow[sla_name]);

    // show on all admin incident email, don't show on customer emails
    if (SHOW_ASSIGNED && $ip_admin_email)
        println($maxlen, $labels[assigned], $irow[display_name]);

    print_custfld_text($irow, $maxlen, $inccf, $inc_start);
}

// ----------------------------------------------------------------------------

$fld_html_fmt  = "<tr><td class=\"label\" align=\"right\" width=\"250px\" nowrap><b>%s:&nbsp;</b></td><td class=\"data\">%s</td></tr>\n";
$lfld_html_fmt = "\n<tr><td width=\"1%%\">&nbsp;</td></tr>\n<tr><td class=\"header\" colspan=\"2\" bgcolor=\"#E0E0E0\"><b>&nbsp;%s</b></td></tr>\n<tr><td class=\"text\" colspan=\"2\">%s</td></tr>\n";

function incident_details_html($flags)
{
    global $rnw_mbid, $rnw_ui_cfgid;
    global $irow, $maxlen, $labels;
    global $inccf, $inc_start;
    global $fld_html_fmt, $lfld_html_fmt;
    global $ip_admin_email, $details_data;
?><tr><td colspan="2" bgcolor="#E0E0E0"><b>&nbsp;<? printf("%s%s", $ip_admin_email ? $details_data['msgbase'][REFERENCE_NUM_LBL] : $details_data['msgbase'][QUESTION_REF_NUM_HDG], $irow[ref_no]) ?></b></td></tr><tr><td colspan="2"><table cellspacing="0" cellpadding="0" width="100%"><?
    if (!($flags & HIDE_SUMMARY))
        print(incident_details_html_summary($fld_html_fmt, $labels[title], $irow[title]));

    if ($irow[escllevel])
        printf($fld_html_fmt, $labels[escllevel], $irow[escllevel]);

    if (($flags & SHOW_RULENAME) && $irow[rule_state])
        printf($fld_html_fmt, $labels[rule_state], $irow[rule_state]);

    $prod_label_array = array($labels[prod_lvl1], $labels[prod_lvl2], $labels[prod_lvl3], $labels[prod_lvl4], $labels[prod_lvl5], $labels[prod_lvl6]);
    $prod_id_array = array($irow[prod_lvl1], $irow[prod_lvl2], $irow[prod_lvl3], $irow[prod_lvl4], $irow[prod_lvl5], $irow[prod_lvl6]);
    $counter = 0;
    $tmp_prod = get_prodcat_lang_name($prod_id_array[$counter]);
    $elements = count($prod_label_array);
    while($tmp_prod && $counter < $elements)
    {
       printf($fld_html_fmt, $prod_label_array[$counter], $tmp_prod);
       $counter++;
       $tmp_prod = get_prodcat_lang_name($prod_id_array[$counter]);
    }

    $cat_label_array = array($labels[cat_lvl1], $labels[cat_lvl2], $labels[cat_lvl3], $labels[cat_lvl4], $labels[cat_lvl5], $labels[cat_lvl6]);
    $cat_id_array = array($irow[cat_lvl1], $irow[cat_lvl2], $irow[cat_lvl3], $irow[cat_lvl4], $irow[cat_lvl5], $irow[cat_lvl6]);
    $counter = 0;
    $tmp_cat = get_prodcat_lang_name($cat_id_array[$counter]);
    $elements = count($cat_label_array);
    while($tmp_cat && $counter < $elements)
    {
       printf($fld_html_fmt, $cat_label_array[$counter], $tmp_cat);
       $counter++;
       $tmp_cat = get_prodcat_lang_name($cat_id_array[$counter]);
    }

    //printf($fld_html_fmt, $labels[contact_info], $irow[contact_info]);
    printf($fld_html_fmt, $labels[created], mail_date_str(DATEFMT_DTTM, $irow[created]));
    printf($fld_html_fmt, $labels[updated], mail_date_str(DATEFMT_DTTM, $irow[updated]));
    printf($fld_html_fmt, $labels[status],    $irow[status]);

    if ($details_data['configs'][EU_SLA_VISIBLE])
        printf($fld_html_fmt, $labels[sla],       $irow[sla_name]);

    // show on all admin incident email, don't show on customer emails
    if (SHOW_ASSIGNED && $ip_admin_email)
        printf($fld_html_fmt, $labels[assigned], $irow[display_name]);
    print_custfld_html($irow, $fld_html_fmt, $lfld_html_fmt, $inccf, $inc_start);
?></table></td></tr><tr><td colspan="2">&nbsp;</td></tr><? }

// ----------------------------------------------------------------------------
// prints customer details (name, email, company, ...)

function customer_details_text()
{
    global $rnw_mbid, $common_cfgid;
    global $irow, $maxlen, $labels;
    global $custcf, $compcf, $cu_start, $co_start;
    global $details_data;

    printf("%s\n%s", $details_data['msgbase'][CONTACT_INFO_LBL], SEPARATOR_TXT);
    if ($irow[email])
        println($maxlen, $labels[email], $irow[email]);
    if ($irow[email_alt1])
        println($maxlen, $labels[email_alt1], $irow[email_alt1]);
    if ($irow[email_alt2])
        println($maxlen, $labels[email_alt2], $irow[email_alt2]);
    if ($details_data['configs'][intl_nameorder]):
        println($maxlen, $labels[lname], $irow[lname]);
        println($maxlen, $labels[fname], $irow[fname]);
    else:
        println($maxlen, $labels[fname], $irow[fname]);
        println($maxlen, $labels[lname], $irow[lname]);
    endif;
    println($maxlen, $labels[ct_type],   $irow[ct_type]);
    println($maxlen, $labels[ct_title],  $irow[ct_title]);

    if ($irow[ph_office])
        println($maxlen, $labels[ph_office], $irow[ph_office]);

    if ($irow[ph_mobile])
        println($maxlen, $labels[ph_mobile], $irow[ph_mobile]);

    if ($irow[ph_fax])
        println($maxlen, $labels[ph_fax], $irow[ph_fax]);

    if ($irow[ph_asst])
        println($maxlen, $labels[ph_asst], $irow[ph_asst]);

    if ($irow[ph_home])
        println($maxlen, $labels[ph_home], $irow[ph_home]);

    print_custfld_text($irow, $maxlen, $custcf, $cu_start);

    if ($irow[comp_name]):
        printf("\n\n%s\n%s", $details_data['msgbase'][ORG_INFO_LBL], SEPARATOR_TXT);
        println($maxlen, $labels[comp_name],    $irow[comp_name]);
        //println($maxlen, $labels[comp_contact], $irow[comp_contact]);
        print_custfld_text($irow, $maxlen, $compcf, $co_start);
    endif;
}

// ----------------------------------------------------------------------------

function customer_details_html()
{
    global $rnw_mbid, $common_cfgid;
    global $irow, $maxlen, $labels;
    global $custcf, $compcf, $cu_start, $co_start;
    global $fld_html_fmt, $lfld_html_fmt;
    global $details_data;
?><tr><td class="header" colspan="2" bgcolor="#E0E0E0"><b>&nbsp;<? print($details_data['msgbase'][CONTACT_INFO_LBL]) ?></b></td></tr><tr><td colspan="2"><table border="0" cellspacing="0" cellpadding="0" width="100%"><?
    if ($irow[email])
        printf($fld_html_fmt, $labels[email], $irow[email]);
    if ($irow[email_alt1])
        printf($fld_html_fmt, $labels[email_alt1], $irow[email_alt1]);
    if ($irow[email_alt2])
        printf($fld_html_fmt, $labels[email_alt2], $irow[email_alt2]);
    if ($details_data['configs'][intl_nameorder]):
        printf($fld_html_fmt, $labels[lname], $irow[lname]);
        printf($fld_html_fmt, $labels[fname], $irow[fname]);
    else:
        printf($fld_html_fmt, $labels[fname], $irow[fname]);
        printf($fld_html_fmt, $labels[lname], $irow[lname]);
    endif;
    printf($fld_html_fmt, $labels[ct_type],   $irow[ct_type]);
    printf($fld_html_fmt, $labels[ct_title],  $irow[ct_title]);

    if ($irow[ph_office])
        printf($fld_html_fmt, $labels[ph_office], $irow[ph_office]);

    if ($irow[ph_mobile])
        printf($fld_html_fmt, $labels[ph_mobile], $irow[ph_mobile]);

    if ($irow[ph_fax])
        printf($fld_html_fmt, $labels[ph_fax], $irow[ph_fax]);

    if ($irow[ph_asst])
        printf($fld_html_fmt, $labels[ph_asst], $irow[ph_asst]);

    if ($irow[ph_home])
        printf($fld_html_fmt, $labels[ph_home], $irow[ph_home]);

    print_custfld_html($irow, $fld_html_fmt, $lfld_html_fmt, $custcf, $cu_start);
?></table></td></tr><tr><td colspan="2">&nbsp;</td></tr><?  if ($irow[comp_name]): ?><tr><td class="header" colspan="2" bgcolor="#E0E0E0"><b>&nbsp;<? print($details_data['msgbase'][ORG_INFO_LBL]) ?></b></td></tr><tr><td colspan="2"><table border="0" cellspacing="0" cellpadding="0" width="100%"><?
        printf($fld_html_fmt, $labels[comp_name], $irow[comp_name]);
        //printf($fld_html_fmt, $labels[comp_contact], $irow[comp_contact]);

        print_custfld_html($irow, $fld_html_fmt, $lfld_html_fmt, $compcf, $co_start);
?></table></td></tr><?  endif; ?><tr><td colspan="2">&nbsp;</td></tr><? }

// ----------------------------------------------------------------------------
// prints incident thread

function incident_thread_text()
{
    global $rnw_mbid, $common_cfgid, $rnw_common_cfgid;
    global $p_exclude_notes, $details_data;

    if (!isset($details_data['other']['thread']))
        return;

    $thread = $details_data['other']['thread'];

    printf("%s\n%s", $details_data['msgbase'][DISC_THREAD_LBL], SEPARATOR_TXT);

    foreach ($thread as $msg):
        unset($channel);
        switch($msg[thread_chan_type])
        {
            case CHAN_CSS_EMAIL:
            case CHAN_MA_EMAIL:
                 $channel = $details_data['msgbase'][BY_EMAIL_LBL];
                 break;
            case CHAN_PHONE:
                 $channel = $details_data['msgbase'][BY_PHONE_LBL];
                 break;
            case CHAN_FAX:
                 $channel = $details_data['msgbase'][BY_FAX_LBL];
                 break;
            case CHAN_POSTAL:
                 $channel = $details_data['msgbase'][BY_POST_LBL];
                 break;
            case CHAN_CSS_WEB:
            case CHAN_MA_WEB:
                 $channel = $details_data['msgbase'][BY_WEB_FORM_LBL];
                 break;
            case CHAN_CHAT:
                 $channel = $details_data['msgbase'][CHAT_TRANSCRIPT_LBL];
                 break;
            case CHAN_EMAIL:
                 $channel = $details_data['msgbase'][VIA_EMAIL_LBL];
                 break;
            case CHAN_COMMUNITY:
                 $channel = $details_data['msgbase'][VIA_COMMUNITY_LBL];
                 break;
        }

        $exclude_entry = false;
        switch ($msg[thread_entry_type]):
        case ENTRY_NOTE:
            if(!(isset($p_exclude_notes)))
            {
                printf("%s %s ", $details_data['msgbase'][NOTE_LBL], (isset($channel) ?$channel:""));
                if ($msg[thread_staff])
                    printf("(%s)", $msg[thread_staff]);
            }
            else
                $exclude_entry = true;
            break;

        case ENTRY_STAFF:
            printf("%s %s", $details_data['msgbase'][RESPONSE_LBL], (isset($channel) ? $channel:""));
            if ($msg[thread_staff])
                printf("(%s)", $msg[thread_staff]);
            break;

        case ENTRY_CUSTOMER:
            if ($details_data['configs'][intl_nameorder])            
                $custname = chop(sprintf('%s %s', $msg[thread_lname], $msg[thread_fname]));
            else
                $custname = chop(sprintf('%s %s', $msg[thread_fname], $msg[thread_lname]));

            $name_suffix = (LANG_DIR == 'ja_JP') ? $details_data['msgbase'][NAME_SUFFIX_LBL] : '';

            printf("%s %s %s", $details_data['msgbase'][CUSTOMER_LBL], (isset($channel) ? $channel:""),
                   $custname ? "($custname$name_suffix)" : '');
            break;
        case ENTRY_CUST_PROXY:
            printf("%s %s", $details_data['msgbase'][CUSTOMER_LBL], (isset($channel) ? $channel:""));
            if ($msg[thread_staff])
                printf("(%s %s)", $details_data['msgbase'][CUSTOMER_ENTERED_BY_LBL], $msg[thread_staff]);
            break;
        case ENTRY_RNL:
            printf("%s", $details_data['msgbase'][CHAT_TRANSCRIPT_LBL]);
            break;
        case ENTRY_RULE_RESP:
            printf("%s", $details_data['msgbase'][AUTO_RESP_LBL]);
            break;
        case ENTRY_RULE_RESPNOTE:
            printf("%s", $details_data['msgbase'][AUTO_RESP_NOTE_LBL]);
            break;
        endswitch;

        if (!$exclude_entry)
        {
            $output = incident_thread_text_prepare($msg[thread_note], $msg[thread_attr], $msg[thread_entry_type] == ENTRY_CUSTOMER ? 0 : 1);
            printf(" - %s\r\n%s\n\n", mail_date_str(DATEFMT_DTTM, $msg[thread_time]), $output);
        }
    endforeach;
}

// ----------------------------------------------------------------------------

function incident_thread_html()
{
    global $rnw_mbid, $common_cfgid, $rnw_common_cfgid, $thread;
    global $inc_source_lvl1, $inc_source_lvl2;
    global $p_exclude_notes, $details_data;
    $response = "";

    if (!isset($thread))
        return;

    printf("<tr><td class=\"header\" colspan=\"2\" bgcolor=\"#E0E0E0\"><b>&nbsp;%s</b></td></tr>\n",
           $details_data['msgbase'][DISC_THREAD_LBL]);

    foreach ($thread as $msg):
        unset($channel);
        switch($msg[thread_chan_type])
        {
            case CHAN_CSS_EMAIL:
            case CHAN_MA_EMAIL:
                 $channel = $details_data['msgbase'][BY_EMAIL_LBL];
                 break;
            case CHAN_PHONE:
                 $channel = $details_data['msgbase'][BY_PHONE_LBL];
                 break;
            case CHAN_FAX:
                 $channel = $details_data['msgbase'][BY_FAX_LBL];
                 break;
            case CHAN_POSTAL:
                 $channel = $details_data['msgbase'][BY_POST_LBL];
                 break;
            case CHAN_CSS_WEB:
            case CHAN_MA_WEB:
                 $channel = $details_data['msgbase'][BY_WEB_FORM_LBL];
                 break;
            case CHAN_CHAT:
                 $channel = $details_data['msgbase'][CHAT_TRANSCRIPT_LBL];
                 break;
            case CHAN_EMAIL:
                 $channel = $details_data['msgbase'][VIA_EMAIL_LBL];
                 break;
            case CHAN_COMMUNITY:
                 $channel = $details_data['msgbase'][VIA_COMMUNITY_LBL];
                 break;
        }

        $exclude_entry = false;
        switch ($msg[thread_entry_type]):
        case ENTRY_NOTE:
            if(!(isset($p_exclude_notes)))
            {
                printf("<tr><td class=\"text\" bgcolor=\"#EEEE88\"><b>&nbsp;%s %s ",
                       $details_data['msgbase'][NOTE_LBL], (isset($channel) ? $channel:""));
                if ($msg[thread_staff])
                    printf("(%s)", $msg[thread_staff]);
                printf("</b></td><td class=\"text\" bgcolor=\"#EEEE88\" align=\"right\">%s</td></tr>\n",
                       mail_date_str(DATEFMT_DTTM, $msg[thread_time]));
            }
            else
                $exclude_entry = true;
            break;

        case ENTRY_STAFF:
            printf("<tr><td class=\"text\" bgcolor=\"#C6D3BA\"><b>&nbsp;%s %s ",
                   $details_data['msgbase'][RESPONSE_LBL], (isset($channel) ? $channel:""));
            if ($msg[thread_staff])
                printf("(%s)", $msg[thread_staff]);
            printf("</b></td><td class=\"text\" bgcolor=\"#C6D3BA\" align=\"right\">%s</td></tr>\n",
                   mail_date_str(DATEFMT_DTTM, $msg[thread_time]));
            break;

        case ENTRY_CUSTOMER:
            if ($details_data['configs'][intl_nameorder])
                $custname = chop(sprintf('%s %s', $msg[thread_lname], $msg[thread_fname]));
            else
                $custname = chop(sprintf('%s %s', $msg[thread_fname], $msg[thread_lname]));

            $name_suffix = (LANG_DIR == 'ja_JP') ? $details_data['msgbase'][NAME_SUFFIX_LBL] : '';

            printf("<tr><td class=\"text\" bgcolor=\"#A0C4DE\"><b>&nbsp;%s %s %s</b></td>",
                   $details_data['msgbase'][CUSTOMER_LBL], (isset($channel) ? $channel:""), $custname ? "($custname$name_suffix)" : '');
            printf("<td class=\"text\" bgcolor=\"#A0C4DE\" align=\"right\">%s</td></tr>\n",
                   mail_date_str(DATEFMT_DTTM, $msg[thread_time]));
            break;
        case ENTRY_CUST_PROXY:
            if ($msg[thread_staff])
            $cust_proxy = chop(sprintf('%s %s', $details_data['msgbase'][CUSTOMER_ENTERED_BY_LBL], $msg[thread_staff]));

            printf("<tr><td class=\"text\" bgcolor=\"#A0C4DE\"><b>&nbsp;%s %s %s</b></td>",
                   $details_data['msgbase'][CUSTOMER_LBL], (isset($channel) ? $channel:""), $cust_proxy ? " ($cust_proxy)" : '');
            printf("<td class=\"text\" bgcolor=\"#A0C4DE\" align=\"right\">%s</td></tr>\n",
                   mail_date_str(DATEFMT_DTTM, $msg[thread_time]));
            break;
        case ENTRY_RNL:
            printf("<tr><td class=\"text\" bgcolor=\"#CCBBCC\"><b>&nbsp;%s</b></td>",
                   $details_data['msgbase'][CHAT_TRANSCRIPT_LBL]);
            printf("<td class=\"text\" bgcolor=\"#CCBBCC\" align=\"right\">%s</td></tr>\n",
                   mail_date_str(DATEFMT_DTTM, $msg[thread_time]));
            break;
        case ENTRY_RULE_RESP:
            printf("<tr><td class=\"text\" bgcolor=\"#CACAB5\"><b>&nbsp;%s</b></td>",
                   $details_data['msgbase'][AUTO_RESP_LBL]);
            printf("<td class=\"text\" bgcolor=\"#CACAB5\" align=\"right\">%s</td></tr>\n",
                   mail_date_str(DATEFMT_DTTM, $msg[thread_time]));
            break;
        case ENTRY_RULE_RESPNOTE:
            printf("<tr><td class=\"text\" bgcolor=\"#CACAB5\"><b>&nbsp;%s</b></td>",
                   $details_data['msgbase'][AUTO_RESP_NOTE_LBL]);
            printf("<td class=\"text\" bgcolor=\"#CACAB5\" align=\"right\">%s</td></tr>\n",
                   mail_date_str(DATEFMT_DTTM, $msg[thread_time]));
            break;
        endswitch;

        if (!$exclude_entry)
        {
            $output = incident_thread_html_prepare($msg[thread_note], $msg[thread_attr], $msg[thread_entry_type] == ENTRY_CUSTOMER ? 0 : 1);
            printf("<tr><td class=\"text\" colspan=\"2\">%s</td></tr>\n", $output);
        }
    endforeach; ?><tr><td colspan="2">&nbsp;</td></tr><?
}

?>
mail template can't find systemdate()

Content

Version

Code Block

Trending Articles

Practice Sheet of Right form of verbs for HSC Students

Download: FK ft Shenky – Nakuyewa ”Prod by: Shenky”

How to win at Markstrat (Markstrat Tips and Tricks) – Vodites

Ominde Commission Report and Recommendations – Ominde Report of 1964

Bureau of Internal Revenue: Regional Offices (Directory)

GO 53 on Enhancement of Ex-gratia upto 5 Lakhs Toddy Tappers in Telangana

Cakewalk CA-2A Leveling Amplifier v2.0.1.97 WiN, v2.0.1.96 OSX Incl Keygen

Mp3 Download: Mdu - Kunjenjenjena

How the kill the job , when DTP request running for long hours.

Microsoft Intune から展開しているアプリのアップデートについて

18-year-old girl was beaten for half an hour by two Northampton men in 'an...

Car crash in Dunton Bassett leaves driver in critical condition

Macky 2, Two Others In Road Accident

Application log 00000000000000089514: Could not convert queue DLVST90CLNT

Detroit mafia: D’Anna Brothers agree to plea deal

Delivery block field greyed out using VA02

Muloraki Au

【個人撮影】スマホのプライベート映像♪「中に出さないで///」カラオケ屋での生ハメ撮りが流出ｗ【リベンジポルノ】＠PornHub

BREAKING NEWS: Diamond Platnumz Is Reported Dead After Ghastly Car Accident

FIAT 500 B0111 B0112
