Process Designer - ObjectEvent Handlers (6 Comments)
Topic by Ashok GodishalaI am writing code in Object event handlers and want to get the Inicident fields like Queue, Category Id, Primary Contact from Incident That I create from agent desktopAs Queue...
View ArticleDebugging in Visual Studio (6 Comments)
Topic by Mike DevenneyContentYesterday I had asked a question about how to setup Add in debugging in Visual Studio and Chris Omland came back with a link that solved my problem perfectly. This morning...
View Articledebug and develop add-in without exting the application again and again (8...
Topic by Shubha Shukla Hi, I m working on developing an add-in. As mentioned in the documnets to resgister the add-in we need add it through the add-in manager and then exit from the application and...
View ArticleAccented Characters in Email Addresses Causing Rejection by SOAP API (7...
Topic by Mike MorrisContentWhen one of our SOAP integrations tries to create a contact record in RightNow where the email address contains an accented character (example: 'áccented@domain.com'), the...
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transferSubObjects - how does it decide when to copy objects from secondary...
Topic by Peter Elwell
View ArticleWhat is this error ? and I want to connect API by https.
Topic by Haruki MaejimaHi. everyone,I want to connect external API by cURL which I indicate as follows.load_curl(); $url = "https://<site>/api/rightnow"; $curl =...
View ArticleROQL numeric wildcard (1 Comment)
Topic by Rosemary O'Connor ContentHi I need to be able to use a numeric wildcard in an Select statement that caters for multiple numeric characters not just a single character.. For example I need to...
View ArticleGet High Quality Real and Novelty Passport,Drivers License,Id Card,Visa,Diploma
Topic by bill ***Our company has years of experience producing real passports,passports and other identity documents. We use high quality equipment and materials to produce counterfeit documents. All...
View ArticleSet version on Custom Process (8 Comments)
Topic by ilamukkyContentHello,I created a CustomProcess on RN Console Nov2012. Recently we had the migration to Feb2015, I recreated the CustomProcess but it doesn't work anymore... The error I get is...
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GetFileData: "The object does not have the specified file attachment?" What?...
Topic by Mike WaldronContentI'm trying to use the CWSS method GetFileData to get the data of an incident file attachment. It's almost working, except I get the following...
View ArticleLimit access to API user (3 Comments)
Topic by Bryan ScarboroughContentHello, We are working with a third party to do some integrations between our RightNow and a different 3rd Party ticketing system. Our Security Dept is wanting to know...
View ArticleRightNow Integration with Fusion CRM sales cloud (4 Comments)
Topic by Sreenivasa RaoContentHi Members.. We are planning to integrate RightNow and Fusion. As per RightNow May 2012 Release notes, I got the below ingormation. RightNow CX can now be integrated with...
View ArticleSales Cloud Service Cloud integration
Topic by Max SpringerHi,I'm trying to create a simple integration between Sales Cloud and Service Cloud via web service. I followed the steps described in...
View ArticleJdeveloper 12c - Getting Error : Data element in the Message is NULL
Topic by Deepak ParmarContentHi,I have created web proxy in Jdeveloper 12c, I have tested in SOAP UI by fetching list of incidents where everything is working fine, It's also working fine with C# proxy...
View ArticleAny tips for succesfull CORS implementation ? (1 Comment)
Topic by Iain McKayI'm trying to investigate and implement both a REST service (and hitting problems even when using 3rd party libraries such as "codeigniter-restserver" due to the differences in the...
View ArticleTesting ROQL (3 Comments)
Topic by Mark FowkesHi All, We are currently writing code for custom objects that will sit on the portal pages. We are used to writing SQL to query RightNow, but see that RightNow have placed a level...
View ArticleRunAnalyticsReport operation not available when using generic WSDL
Topic by Builta GroupWhy is the RunAnalyticsReport operation not included in the Partner WSDL? (https://<your_site>/cgi-bin/<your_interface>.cfg/services/soap?wsdl=generic)
View ArticleConnect Web Services equivalent to "TOP n rows", like Oracle's "WHERE ROWNUM...
Topic by kpearContentIs there a Connect Web Services equivalent to "TOP n rows", like Oracle's "WHERE ROWNUM < n" ?I need to download more than 10k incidents in one method, but QueryCSV only allows...
View ArticleRightNow SOAP Integration in a Weblogic Server Enviroment (1 Comment)
Topic by MariaHi, I have a problem using RightNow SOAP Integration in a Weblogic Server Enviroment When I execute the class ConnectGetStart using Run as Java Application, the class works... But When I...
View ArticleROQL Tables and Columns? (2 Comments)
Topic by Michael JacobsI have been reading through the documentation for Connect Web Services, and using ROQL. What I am ultimately looking for is a source that can provide me an exact list of the...
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