Topic by Mike Morris
Content
When one of our SOAP integrations tries to create a contact record in RightNow where the email address contains an accented character (example: 'áccented@domain.com'), the creation fails and the following error message is returned:
Pattern does not match: value 'áccented@domain.com'' does not match pattern '^((([-_!#$%&'*+/=?^~`{|}\w]+([.][-_!#$%&'*+/=?^~`{|}\w]*)*)|("[^"]+"))@[0-9A-Za-z]+([\-]+[0-9A-Za-z]+)*(\.[0-9A-Za-z]+([\-]+[
I remember there being a configuration setting that determined the valid email address format (which I think may be hidden now), but I also remember there being an issue that we ran into at my previous company where the SOAP API didn't leverage that config setting anyway. When I attempt to create a contact manually in the agent console with the email address above, I'm able to do it successfully.
Has anyone else run into this? Is it possible that the API just doesn't support non-latin characters?
