Topic by Sreenivasa Rao
Content
Hi Members..
We are planning to integrate RightNow and Fusion. As per RightNow May 2012 Release notes, I got the below ingormation.
RightNow CX can now be integrated with Oracle Fusion Sales so that RightNow CX staff
members can see existing Fusion Sales opportunities. This provides awareness of Fusion Sales
history for those staff members handling incidents to help prioritize issue resolution and
identify cross-sell opportunities.
• When a sales account is created in Fusion Sales, an organization is automatically created in RightNow CX.
• When a organization account is created in RightNow CX, a sales account is automatically created in Fusion Sales.
• RightNow CX staff can view Fusion Sales opportunities in an OBIEE (Oracle Business Intelligence Enterprise Edition) report that displays on a workspace.
• Fusion Sales staff can view RightNow CX incidents as an OBIEE report.
But When I check with Fusion team here, they are telling that they are not using OBIEE for reporting as they have the built-in UI as like our RightNow CRM.
If that is the case, what URL should I configure in RightNow?
Is any body knows more information about this Fusion Integration.......Please post your ideas.
Thanks,
Sreeni