Error: Service not yet found. (C#) (5 Comments)
Topic by Laura LlachContentHello,I'm trying to create contacts using batch. The first upload with 4.500 contacts worked perfectly, but when I try to create 7.000 contacts with batch then this error...
View ArticleDisabling/removing SLAInstance from Organization via Connect PHP. (2 Comments)
Topic by AdamContentI'm sure I'm missing something obvious, but how does one go about disabling/removing an SLAInstance from an Organization via Connect PHP? All of my attempts either yield no result,...
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Adding SLA to an Organization via Connect PHP causes a "Nullable object must...
Topic by AdamContentI've been manipulating SLAs a bit via Connect PHP without any errors returned by the API. However, when I went to check the Org's SLAs in the Agent Desktop via the SLA Viewer, I...
View ArticleChange account for Connect on Customer Portal (8 Comments)
Topic by Bastiaan van der KooijContentHello,I created functionality that allows external people to add a thread to an incident without logging in. However the Thread always indicates that the update is...
View ArticleExample on accessing the QueryObjects Paging object via Connect PHP? (1 Comment)
Topic by AdamContentThe documentation describes the following:Paging ... If the number of items or rows exceeds the maximum when the query results are executed, only the maximum number will be...
View ArticleError in deserializing body of reply message for operation...
Topic by JaredContentHi,I'm receiving an error while running RunAnalyticsReport with the attached code that has worked well for years. The cause is a string of four unknown characters included in the...
View ArticleAdvantages of setting binding and endpoint in creation of RightNowSyncPortClient
Topic by Chris FoxContentI've noticed that the RightNowSyncPortClient constructor is overloaded to accept a binding object and an endpoint address. Is there an advantage to setting these items during...
View ArticleUsing ROQL to Identify Incident Thread Count for a Group (1 Comment)
Topic by Pat LindemanI am creating a custom report and implementing ROQL within the custom scripting functionality. Specifically, I am attempting to write a query to pull the number or threads created...
View ArticleRightNow integration with external third party system (5 Comments)
Topic by Ravindhar NHi All,I have a requirement where once an incident is created in RightNow ,I need to send the incident details to external third party system.Is the above requirement is feasible if...
View ArticleLarge ROQL queries and leaking memory. Best practices? (1 Comment)
Topic by AdamContentSooo.. I've been refactoring my code for days now, and I finally have to admit that I'm licked. I'm attempting to iterate through my Organizations table and "clean up" the SLAs. My...
View ArticleFilter answer report by product id with CONNECT API. (3 Comments)
Topic by Kazuyoshi TakahashiContentHi I want to filter answer report by product id with CONNECT API. I wrote the code as below. initConnectAPI(); $status_filter = new...
View ArticleCannot run AnalyticsReport : REPORT_ERROR_EXCEEDS_MAX_JOIN_SIZE (1 Comment)
Topic by MONCY SContentWhile running the report for a given date range through connect webservice & .net ,and passing date filters it shows error as 'Cannot run AnalyticsReport :...
View ArticleContact ID search using "Connect Web Services" (SOAP API) (2 Comments)
Topic by wes smithContentI've been using the Search feature within "Connect Data Integration" for a few years and am now trying to move to the SOAP services. The only operation I do is performing a...
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Multi-Select field in Workspace. (5 Comments)
Topic by Darsen PrasadContentHi I need to create a field in workspace which will be of kind Menu. But the requirment is to have a multi-select dropdown for the menu field.Currently I am using a...
View Articleconnecting RightNow instance by using chat API
Topic by Imura KenichiI'm trying connecting RightNow instance by using chat API.http://documentation.custhelp.com/euf/assets/devdocs/unversioned/Chat_APIs/Default.htmI got ChatUrl,SiteName, and...
View ArticleConnecting RightNow instance by using chat API
Topic by Imura KenichiConnecting RightNow instance by using chat API
View ArticleRun "Audit Log" report from SOAP (8 Comments)
Topic by Bipin MittalContentHi All,I want to run the standard Audit log report for incidents that we have in RightNow using SOAP. Please find the XML below that I use to run the report. It throws an...
View ArticleModifying the Answer->Links sub-object via Connect (1 Comment)
Topic by JHutch2000ContentI've got answers with learned links that are1) Completely and utterly WRONG2) Ridiculously high in number.For instance, I've got one answer that 3189 learned answer links...
View ArticleQueryObject Custom field namedid? (11 Comments)
Topic by Jerry FuerstenbergI'm trying to use QueryObject to get a large list of records. I'm able to get the custom fields, but I'm getting raw data. Fields that are of a type NamedID, etc... are not...
View ArticleAdvantages of setting binding and endpoint in creation of...
Topic by Chris FoxContentI've noticed that the RightNowSyncPortClient constructor is overloaded to accept a binding object and an endpoint address. Is there an advantage to setting these items during...
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