Adding SLA to an Organization via Connect PHP causes a "Nullable object must have a value" error in... (1 Comment)

Topic by Adam

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I've been manipulating SLAs a bit via Connect PHP without any errors returned by the API. However, when I went to check the Org's SLAs in the Agent Desktop via the SLA Viewer, I received a "Nullable object must have a value" error and the SLA Instances window is blank. However, the SLAfieldon the Workspace is correctly populated.

This only occurs on records which have an active SLA added via the Connect PHP API. If I remove that SLAInstance from the SLAInstances array, the SLA Viewer populates the current SLAs correctly. Although, if I right-click and select 'View Disabled/Used Up' then the error appears once again.

I've created a fresh, new Organization -- same error. The code I'm using to add the SLAs is below. Again, I'm receiving no errors via the API -- and if I query the Org and walk through the SLAInstances, everything appears fine.

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