Incident File Attachment using XML Request (5 Comments)
Topic by Bipin MittalContentHi,I am trying to attach files that would be coming from an external system into RightNow. Below is the section of the XML request which I use to achieve the...
View ArticleIncident File Attachment Access in ConnectPHP (15 Comments)
Topic by Mitchell WelchContentHi All,I have been having some trouble accessing file attachments on incident object using the connectPHP API version 1.2 in the November '12 version of RN. Basically what...
View ArticleProblem setting a date on a custom field (3 Comments)
Topic by Laura LlachContentHi everyone, I'm trying to set a value for a date field on C# but I'm getting an error(date information is not uploading to RN). I have tried several formats. The error is:...
View ArticleHow to add a contact via an incident_create Custom proces (17 Comments)
Topic by Barrilito van DijkContentHi all,Anyone familiair adding a contact via an incident_create custom process? Running and triggering the process is not an issue, I can do anything in it I want, but...
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Opening a workspace tab using a Console add-in (6 Comments)
Topic by SalvatoreContentHello,I'm implementing my first Console add-in and I'm trying to open the incident workspace, then I'd like to set the focus to one of the available tabs (see the attached...
View ArticlePHP and getAdminURL function (1 Comment)
Topic by Orlando RodriguesHi,I currently need to send an attachment to a system via Web Services and SOAP message.Here a part of the code: $file = $files[$last];...
View ArticleLog soap request/response from php custom script
Topic by José CostaHello everyone What is the easeiest way to log a soap request/response called from a custom php script? Thanks!
View Articleself join in contact table (7 Comments)
Topic by Bishnu PaudelContentHi all,I want to have a parent-child relationship between contacts so that multiple contacts are related to a single contact. I can't find anything in the documentation...
View ArticleClass 'Custom\Models\AbuseDetection' not found error (2 Comments)
Topic by amardeep singhContentHi,I am using the following code in the custom model (CP Version 3.5) :-$contacted->Login = 'testlogin' AbuseDetection::check(); $contacted->save();But I am getting...
View ArticleUpdating Custom Object (4 Comments)
Topic by Pramod V ContentCan't we update Custom Object using SOAP Web Services? I read in documentation that GenericObjects is only available for get operation, but not for update and create.Can anyone...
View ArticleUnable to create custom objects in evenhandler custom process PHP Connect API...
Topic by Patti ArouniContentI have been unable to successfully create a custom object based on contact id and contact type when a new contact is created. I'm getting a "Nothing to Save" error on the...
View ArticleWSDL Woes ~ Strange error that stops development before we can begin (6...
Topic by Billy ClarkHello all, I have a problem when connecting to the WSDL address. I'm using Visual Studio currently, but even SVCUTIL is giving me errors. I'd really like to start a project...
View ArticleError changing the service reference (wsdl) in .net (2 Comments)
Topic by RadagastContentI created a console application in .net pointing to a development instance of Rightnow. I now need to point to the production site. Instead of deleting the service reference I...
View ArticleError "operation not found" while calling method "RequestChat" from a third...
Topic by Shubha ShuklaContentHiI m facing issue while integrating chat using "The Chat Consumer Interface API".I am trying to build a third party app (in .net C#) for integrating RightNow chat. I...
View Articleset Menu Field to exclude items in addin code (1 Comment)
Topic by Vivek GoelContentHi,I would like to exclude some of the menu items from a menu field in custom object workspace. I can do the same thing with the help of workspace rule but there are around...
View ArticleAccount and Assets objects in CPM (2 Comments)
Topic by Varun ChandranGuys,Why don't we have Account and Assets objects in CPM even though we consider them as one among primary objects? Are we planning to include these in any near release?CheersVarun
View Articlescope of WorkspaceConfigProperty (2 Comments)
Topic by bluephlameHey I"m using this WorkspaceConfigProperty which works great, however I'm not sure what it's scope is.The values are not available in the constuructor, which is fine. but i would...
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Add closed value to an opportunity c#. (2 Comments)
Topic by Laura LlachContentHi everyone,I'm trying to add a monetary value to an opportunity(c sharp), for this case is the closed value and cost value property, but i'm getting an error when I send the...
View ArticleI am trying to perform a ROQL query in the PHP version of RN Connect. I have...
Topic by James GilbertVersionMay 2012Code Block$res = RNCPHP\ROQL::queryObject( "SELECT Organization FROM Organization WHERE Organization.CustomFields.customernumber='".$cnum."'")->next();
View Article"RunAnalyticsReport" : I need specific columns of the report without editing...
Topic by Bipin MittalContentHi,I was wondering if its possible to fetch selected columns from a report using RunAnalyticsReport SOAP call instead of all the columns. I do not want to alter the report.I...
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