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SOAP request with null fields

March 3, 2015, 12:38 pm

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Topic by Leonardo Barbosa

Content

Hello,

We customize a SOAP request to create contacts records, but some fields not appear with values in Agent Console. Fields like First Name, Last Name etc.. Other fields like Country and Stateorprovince not appear with values.

I'm newer in RN and maybe I can making something wrong. Please someone can see my custom code and help me?

I really appreciate if someone can help me.

Best regards

Code Block

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/"><soapenv:Header><ns7:ClientInfoHeader soapenv:mustUnderstand="0" xmlns:ns7="urn:messages.ws.rightnow.com/v1_2"><ns7:AppID>Create Contact</ns7:AppID></ns7:ClientInfoHeader><wsse:Security mustUnderstand="1" xmlns:wsse="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-secext-1.0.xsd"><wsse:UsernameToken><wsse:Username></wsse:Username><wsse:Password Type="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-username-token-profile-1.0#PasswordText"></wsse:Password></wsse:UsernameToken></wsse:Security></soapenv:Header><soapenv:Body><ns7:Create xmlns:ns7="urn:messages.ws.rightnow.com/v1_2"><ns7:RNObjects xsi:type="ns4:Contact" xmlns:ns4="urn:objects.ws.rightnow.com/v1_2" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"><ns4:Address><ns4:City>CIDADE</ns4:City><ns4:Street>RUA</ns4:Street>               <ns2:Country><ID id="3"
                    xmlns="urn:base.ws.rightnow.com/v1_2"/></ns2:Country><ns4:PostalCode>000000</ns4:PostalCode><ns4:Stateorprovince><ID id="85"
                    xmlns="urn:base.ws.rightnow.com/v1_2"/><ns4:Stateorprovince/>                                                                   </ns4:Address><ns4:CustomFields xsi:type="ns2:GenericObject" xmlns:ns2="urn:generic.ws.rightnow.com/v1_2"><ns2:ObjectType><ns2:TypeName>ContactCustomFields</ns2:TypeName></ns2:ObjectType><ns2:GenericFields dataType="OBJECT" name="c"><ns2:DataValue><ns2:ObjectValue xsi:type="ns2:GenericObject"><ns2:ObjectType><ns2:TypeName>ContactCustomFieldsc</ns2:TypeName></ns2:ObjectType><ns2:GenericFields dataType="NAMED_ID" name="estadocivil"><ns2:DataValue><ns2:NamedIDValue><ID id="233" xmlns="urn:base.ws.rightnow.com/v1_2"/></ns2:NamedIDValue></ns2:DataValue></ns2:GenericFields></ns2:ObjectValue></ns2:DataValue></ns2:GenericFields><ns2:GenericFields dataType="OBJECT" name="c"><ns2:DataValue><ns2:ObjectValue xsi:type="ns2:GenericObject"><ns2:ObjectType><ns2:TypeName>ContactCustomFieldsc</ns2:TypeName></ns2:ObjectType><ns2:GenericFields dataType="NAMED_ID" name="tipodepessoa"><ns2:DataValue><ns2:NamedIDValue><ID id="218" xmlns="urn:base.ws.rightnow.com/v1_2"/></ns2:NamedIDValue></ns2:DataValue></ns2:GenericFields></ns2:ObjectValue></ns2:DataValue></ns2:GenericFields><ns2:GenericFields dataType="OBJECT" name="c"><ns2:DataValue><ns2:ObjectValue xsi:type="ns2:GenericObject"><ns2:ObjectType><ns2:TypeName>ContactCustomFieldsc</ns2:TypeName></ns2:ObjectType><ns2:GenericFields dataType="NAMED_ID" name="sexo"><ns2:DataValue><ns2:NamedIDValue><ID id="9" xmlns="urn:base.ws.rightnow.com/v1_2"/></ns2:NamedIDValue></ns2:DataValue></ns2:GenericFields></ns2:ObjectValue></ns2:DataValue></ns2:GenericFields><ns2:GenericFields dataType="OBJECT" name="c"><ns2:DataValue><ns2:ObjectValue xsi:type="ns2:GenericObject"><ns2:ObjectType><ns2:TypeName>ContactCustomFieldsc</ns2:TypeName></ns2:ObjectType><ns2:GenericFields name="datanascimento"><ns2:DataValue><ns2:DateValue>2015-01-08</ns2:DateValue></ns2:DataValue></ns2:GenericFields></ns2:ObjectValue></ns2:DataValue></ns2:GenericFields><ns2:GenericFields dataType="OBJECT" name="c"><ns2:DataValue><ns2:ObjectValue xsi:type="ns2:GenericObject"><ns2:ObjectType><ns2:TypeName>ContactCustomFieldsc</ns2:TypeName></ns2:ObjectType><ns2:GenericFields name="datacadastro"><ns2:DataValue><ns2:DateValue>2015-01-08</ns2:DateValue></ns2:DataValue></ns2:GenericFields></ns2:ObjectValue></ns2:DataValue></ns2:GenericFields><ns2:GenericFields dataType="OBJECT" name="c"><ns2:DataValue><ns2:ObjectValue xsi:type="ns2:GenericObject"><ns2:ObjectType><ns2:TypeName>ContactCustomFieldsc</ns2:TypeName></ns2:ObjectType><ns2:GenericFields dataType="STRING" name="rg_ie"><ns2:DataValue><ns2:StringValue>35713137</ns2:StringValue></ns2:DataValue></ns2:GenericFields></ns2:ObjectValue></ns2:DataValue></ns2:GenericFields><ns2:GenericFields dataType="OBJECT" name="c"><ns2:DataValue><ns2:ObjectValue xsi:type="ns2:GenericObject"><ns2:ObjectType><ns2:TypeName>ContactCustomFieldsc</ns2:TypeName></ns2:ObjectType><ns2:GenericFields dataType="STRING" name="estado"><ns2:DataValue><ns2:StringValue>SP</ns2:StringValue></ns2:DataValue></ns2:GenericFields></ns2:ObjectValue></ns2:DataValue></ns2:GenericFields><ns2:GenericFields dataType="OBJECT" name="c"><ns2:DataValue><ns2:ObjectValue xsi:type="ns2:GenericObject"><ns2:ObjectType><ns2:TypeName>ContactCustomFieldsc</ns2:TypeName></ns2:ObjectType><ns2:GenericFields dataType="STRING" name="rg_ie"><ns2:DataValue><ns2:StringValue>35713137</ns2:StringValue></ns2:DataValue></ns2:GenericFields></ns2:ObjectValue></ns2:DataValue></ns2:GenericFields><ns2:GenericFields dataType="OBJECT" name="c"><ns2:DataValue><ns2:ObjectValue xsi:type="ns2:GenericObject"><ns2:ObjectType><ns2:TypeName>ContactCustomFieldsc</ns2:TypeName></ns2:ObjectType><ns2:GenericFields dataType="STRING" name="mensagem"><ns2:DataValue><ns2:StringValue>MENSAGEM</ns2:StringValue></ns2:DataValue></ns2:GenericFields></ns2:ObjectValue></ns2:DataValue></ns2:GenericFields><ns2:GenericFields dataType="OBJECT" name="c"><ns2:DataValue><ns2:ObjectValue xsi:type="ns2:GenericObject"><ns2:ObjectType><ns2:TypeName>ContactCustomFieldsc</ns2:TypeName></ns2:ObjectType><ns2:GenericFields dataType="STRING" name="url"><ns2:DataValue><ns2:StringValue>URL</ns2:StringValue></ns2:DataValue></ns2:GenericFields></ns2:ObjectValue></ns2:DataValue></ns2:GenericFields><ns2:GenericFields dataType="OBJECT" name="c"><ns2:DataValue><ns2:ObjectValue xsi:type="ns2:GenericObject"><ns2:ObjectType><ns2:TypeName>ContactCustomFieldsc</ns2:TypeName></ns2:ObjectType><ns2:GenericFields dataType="STRING" name="pais"><ns2:DataValue><ns2:StringValue>PAIS</ns2:StringValue></ns2:DataValue></ns2:GenericFields></ns2:ObjectValue></ns2:DataValue></ns2:GenericFields><ns2:GenericFields dataType="OBJECT" name="c"><ns2:DataValue><ns2:ObjectValue xsi:type="ns2:GenericObject"><ns2:ObjectType><ns2:TypeName>ContactCustomFieldsc</ns2:TypeName></ns2:ObjectType><ns2:GenericFields dataType="STRING" name="bairro"><ns2:DataValue><ns2:StringValue>BAIRRO</ns2:StringValue></ns2:DataValue></ns2:GenericFields></ns2:ObjectValue></ns2:DataValue></ns2:GenericFields><ns2:GenericFields dataType="OBJECT" name="c"><ns2:DataValue><ns2:ObjectValue xsi:type="ns2:GenericObject"><ns2:ObjectType><ns2:TypeName>ContactCustomFieldsc</ns2:TypeName></ns2:ObjectType><ns2:GenericFields dataType="STRING" name="ctrlfone1"><ns2:DataValue><ns2:StringValue>99999999999</ns2:StringValue></ns2:DataValue></ns2:GenericFields></ns2:ObjectValue></ns2:DataValue></ns2:GenericFields><ns2:GenericFields dataType="OBJECT" name="c"><ns2:DataValue><ns2:ObjectValue xsi:type="ns2:GenericObject"><ns2:ObjectType><ns2:TypeName>ContactCustomFieldsc</ns2:TypeName></ns2:ObjectType><ns2:GenericFields dataType="STRING" name="ctrlfone2"><ns2:DataValue><ns2:StringValue>99999999999</ns2:StringValue></ns2:DataValue></ns2:GenericFields></ns2:ObjectValue></ns2:DataValue></ns2:GenericFields><ns2:GenericFields dataType="OBJECT" name="c"><ns2:DataValue><ns2:ObjectValue xsi:type="ns2:GenericObject"><ns2:ObjectType><ns2:TypeName>ContactCustomFieldsc</ns2:TypeName></ns2:ObjectType><ns2:GenericFields dataType="STRING" name="ctrlfone3"><ns2:DataValue><ns2:StringValue>99999999999</ns2:StringValue></ns2:DataValue></ns2:GenericFields></ns2:ObjectValue></ns2:DataValue></ns2:GenericFields><ns2:GenericFields dataType="OBJECT" name="c"><ns2:DataValue><ns2:ObjectValue xsi:type="ns2:GenericObject"><ns2:ObjectType><ns2:TypeName>ContactCustomFieldsc</ns2:TypeName></ns2:ObjectType><ns2:GenericFields dataType="STRING" name="ctrlfone3"><ns2:DataValue><ns2:StringValue>99999999999</ns2:StringValue></ns2:DataValue></ns2:GenericFields></ns2:ObjectValue></ns2:DataValue></ns2:GenericFields><ns2:GenericFields dataType="OBJECT" name="c"><ns2:DataValue><ns2:ObjectValue xsi:type="ns2:GenericObject"><ns2:ObjectType><ns2:TypeName>ContactCustomFieldsc</ns2:TypeName></ns2:ObjectType><ns2:GenericFields dataType="STRING" name="desconto"><ns2:DataValue><ns2:StringValue>99999999999</ns2:StringValue></ns2:DataValue></ns2:GenericFields></ns2:ObjectValue></ns2:DataValue></ns2:GenericFields><ns2:GenericFields dataType="OBJECT" name="c"><ns2:DataValue><ns2:ObjectValue xsi:type="ns2:GenericObject"><ns2:ObjectType><ns2:TypeName>ContactCustomFieldsc</ns2:TypeName></ns2:ObjectType><ns2:GenericFields dataType="STRING" name="complemento"><ns2:DataValue><ns2:StringValue>COMPLEMENTO</ns2:StringValue></ns2:DataValue></ns2:GenericFields></ns2:ObjectValue></ns2:DataValue></ns2:GenericFields><ns2:GenericFields dataType="OBJECT" name="c"><ns2:DataValue><ns2:ObjectValue xsi:type="ns2:GenericObject"><ns2:ObjectType><ns2:TypeName>ContactCustomFieldsc</ns2:TypeName></ns2:ObjectType><ns2:GenericFields dataType="STRING" name="numero"><ns2:DataValue><ns2:StringValue>365</ns2:StringValue></ns2:DataValue></ns2:GenericFields></ns2:ObjectValue></ns2:DataValue></ns2:GenericFields><ns2:GenericFields dataType="OBJECT" name="c"><ns2:DataValue><ns2:ObjectValue xsi:type="ns2:GenericObject"><ns2:ObjectType><ns2:TypeName>ContactCustomFieldsc</ns2:TypeName></ns2:ObjectType><ns2:GenericFields dataType="STRING" name="cpf"><ns2:DataValue><ns2:StringValue>3332225529</ns2:StringValue></ns2:DataValue></ns2:GenericFields></ns2:ObjectValue></ns2:DataValue></ns2:GenericFields><ns2:GenericFields dataType="OBJECT" name="c"><ns2:DataValue><ns2:ObjectValue xsi:type="ns2:GenericObject"><ns2:ObjectType><ns2:TypeName>ContactCustomFieldsc</ns2:TypeName></ns2:ObjectType><ns2:GenericFields dataType="STRING" name="nomecompleto"><ns2:DataValue><ns2:StringValue>COMPLETO</ns2:StringValue></ns2:DataValue></ns2:GenericFields></ns2:ObjectValue></ns2:DataValue></ns2:GenericFields><ns2:GenericFields dataType="OBJECT" name="c"><ns2:DataValue><ns2:ObjectValue xsi:type="ns2:GenericObject"><ns2:ObjectType><ns2:TypeName>ContactCustomFieldsc</ns2:TypeName></ns2:ObjectType><ns2:GenericFields dataType="STRING" name="contato"><ns2:DataValue><ns2:StringValue>CONTATO</ns2:StringValue></ns2:DataValue></ns2:GenericFields></ns2:ObjectValue></ns2:DataValue></ns2:GenericFields><ns2:GenericFields dataType="OBJECT" name="c"><ns2:DataValue><ns2:ObjectValue xsi:type="ns2:GenericObject"><ns2:ObjectType><ns2:TypeName>ContactCustomFieldsc</ns2:TypeName></ns2:ObjectType><ns2:GenericFields dataType="STRING" name="profissao"><ns2:DataValue><ns2:StringValue>PROFISSAO</ns2:StringValue></ns2:DataValue></ns2:GenericFields></ns2:ObjectValue></ns2:DataValue></ns2:GenericFields><ns2:GenericFields dataType="OBJECT" name="c"><ns2:DataValue><ns2:ObjectValue xsi:type="ns2:GenericObject"><ns2:ObjectType><ns2:TypeName>ContactCustomFieldsc</ns2:TypeName></ns2:ObjectType><ns2:GenericFields dataType="STRING" name="nomefantasia"><ns2:DataValue><ns2:StringValue>NOME FANTASIA</ns2:StringValue></ns2:DataValue></ns2:GenericFields></ns2:ObjectValue></ns2:DataValue></ns2:GenericFields></ns4:CustomFields><ns4:Emails><ns4:EmailList action="add"><ns4:Address>teste@example.com.mil</ns4:Address><ns4:AddressType><ID id="0" xmlns="urn:base.ws.rightnow.com/v1_2"/></ns4:AddressType></ns4:EmailList></ns4:Emails><ns4:Name><ns4:First>NOME</ns4:First><ns4:Last>SURNAME</ns4:Last></ns4:Name><ns4:Title>TITOLO</ns4:Title></ns7:RNObjects><ns7:ProcessingOptions><ns7:SuppressExternalEvents>false</ns7:SuppressExternalEvents><ns7:SuppressRules>false</ns7:SuppressRules></ns7:ProcessingOptions></ns7:Create></soapenv:Body></soapenv:Envelope>

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