Delete Contact SLAs using Connect PHP (2 Comments)

Content

I am using Connect PHP to Update SLAs on a Contact record and the sequence of steps are -

1. Delete the existing SLAs on the Contact record (function - deleteSLAInstance)
2. Associate the new set of SLAs to the Contact record (function - saveSLAInstance)

The functions used in the above two steps are provided for reference.

The SLA Delete and new SLA association works as expected but I see that the Array Index of SLAInstances keeps growing and is not re-set on deleting the SLAs (using offsetUnset). See attached screenshot (Contact_SLAInstances.JPG).

Is this the expected behavior? Can the Delete function be modified so that the SLAInstances is re-set to the initial state i.e. with no Array elements.

Code Block

    function deleteSLAInstance($contactId) {
       //Set the ApplicationContext for the ROQL query request
       RNCPHP\ConnectAPI::getCurrentContext()->ApplicationContext = "Delete SLA Instance(s)";

       try {
           $contact_rec = RNCPHP\Contact::fetch($contactId);

           //Count of SLA Instances associated to the Contact
           $sla_count = count($contact_rec->ServiceSettings->SLAInstances);
           /**Uncomment to print a Count of SLA Instances associated to the Contact**/
           echo ("Count before: ".$sla_count."\n");

           if ($sla_count > 0) {
              for($cnt = 0; $cnt < $sla_count; $cnt++) {
                  //Remove all SLA Instances associated to the Contact
                  $contact_rec->ServiceSettings->SLAInstances->offsetUnset($cnt);
              }
           }
           //Save the Contact record
           $contact_rec->save();

           echo ("Count after: ".count($contact_rec->ServiceSettings->SLAInstances)."\n");
           return true;
       }
       catch ( Exception $err ) {
           echo $err->getMessage();
           return false;
       }
    }--------------------------------------------------------------------------------

    function saveSLAInstance($contactId,$profileList) {
       //Set the ApplicationContext for the ROQL query request
       RNCPHP\ConnectAPI::getCurrentContext()->ApplicationContext = "Update SLA Instance(s)";

       try {
           $contact_rec = RNCPHP\Contact::fetch($contactId);

           //$contact_rec = new RNCPHP\Contact();
           //$contact_rec->ID = new ID();
           //$contact_rec->ID = 19;

           $SLA = explode(',', $profileList);

           //Count of User Group(s) to be associated to the Contact
           $sla_count = count($SLA);
           /**Uncomment to print a Count of User Group(s) associated to the Contact**/
           echo "Count: ".$sla_count;

           if ($sla_count > 0) {
              //Delete the current SLA Instance(s) before associating the New User Groups
              $this->deleteSLAInstance($contactId);

              $contact_rec->ServiceSettings = new RNCPHP\ContactServiceSettings();
              $contact_rec->ServiceSettings->SLAInstances = new RNCPHP\SLAInstanceArray();
              for($cnt = 0; $cnt < $sla_count; $cnt++) {
                  //$contact_rec->ServiceSettings = new RNCPHP\ContactServiceSettings();
                  //$contact_rec->ServiceSettings->SLAInstances = new RNCPHP\SLAInstanceArray();
                  /**Uncomment to print the User Group(s) to be associated to the Contact**/
                  echo ($cnt . "\n");
                  echo ($SLA[$cnt] . "\n");

                  $slai1 = new RNCPHP\SLAInstance();
                  $slai1->ActiveDate = time();
                  $slai1->StateOfSLA = new RNCPHP\NamedIDOptList();;
                  $slai1->StateOfSLA->LookupName = 'Active';
                  $slai1->NameOfSLA = new RNCPHP\NamedIDLabel();
                  $slai1->NameOfSLA->LookupName = $SLA[$cnt];

                  $contact_rec->ServiceSettings->SLAInstances[] = $slai1;
              }
              //Save the Update on the Contact record
              $contact_rec->save();
           }
           return true;
       }
       catch ( RNCPHP\ConnectAPIError $err ) {
           echo ( $err->getMessage() . "\n" );
           return false;
       }
    }

File

Contact_SLAInstances.JPG(51KB)

Delete Contact SLAs using Connect PHP (2 Comments)

Content

Code Block

File

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