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File attachment operations - C#, Java and SOAP (6 Comments)
Topic by Pramod Vasudeva MurthyContentDear RN Fraternity,Recently I had to work with Fileattachment operations via C# using Web Services. This included a Custom object and Standard Object file...
View Articlecreate notification toaster from php (5 Comments)
Topic by MagivaHi Im wanting to be able to create a notification pop up toaster from php that all logged in users would see (or a group of users)Does anyone know how to create a notification entry ?...
View ArticleGet a specific column from the RightNow Table rather than the complete object...
Topic by Ajith ErrabellyContentBelow is the code which I use to get the complete rightnow object for a specific ID. But I want only just one column of that object like status_id for the id 123. Code...
View ArticleUpdate a row/field in RightNow, where the criteria is not primary key to...
Topic by Ajith ErrabellyContentThe Below is the block of code where I search for a row using ID of that table, but my search criteria needs one more column along with the primary key. How do I add that...
View ArticleChange incident primary contact in 1 api call? (5 Comments)
Topic by Charlie MoppsI make an API call to change the contact on an incident. But it seems to set the contact, I need to know the c_id. So I have to make 2 api calls... 1 to look up the contact via a...
View ArticleZip a file (1 Comment)
Topic by Bibek JenaContentHi All,I am trying to fetch the data using QueryCSV and write the data to a file .The file we got needs to be zipped.We are trying the above requirement in File Manager...
View ArticleCalling Library Files from Fie Manager (1 Comment)
Topic by Bibek JenaContentHi All,I want to call a library file from FileManager Script .But it seems you cant call from File Manager ,I have tried below lines:use \Custom\Libraries\CPM as CPMHandler;...
View ArticleCan't Retrieve Configs by Name (2 Comments)
Topic by Mike WaldronHere's a new wrinkle. When I try this in a file manager custom script on a May 2017 site $this->val = RNCPHP\Configuration::fetch('CUSTOM_CFG_VALID_CONFIG_NAME')->Value; I...
View ArticleEvent notifications in Rightnow webservices (8 Comments)
Topic by Pramod Vasudeva MurthyContentHi Folks,My team was trying to discover event notifications when a record updates. We were following this post.We are not sure where to have the SOAP XML hosted....
View ArticleAuto Save Incident (4 Comments)
Topic by Andrew WoosterContentI am looking for a best practice in automatically saving an incident. When an agent gets a call we automatically create an incident, if the customer's phone number is...
View ArticleWSDL Woes ~ Strange error that stops development before we can begin (8...
Topic by Billy ClarkHello all, I have a problem when connecting to the WSDL address. I'm using Visual Studio currently, but even SVCUTIL is giving me errors. I'd really like to start a project...
View ArticleCreating incident in Connect PHP (5 Comments)
Topic by LornaHi,We found that incidents that are created via Connect PHP do not seem to go through the incident business rules at all. We have even created a catch all rule without conditions under...
View ArticleFetch asset file by using CPM (1 Comment)
Topic by Seetha lakshmiHi All,I have contact.csv file in our webdev asset folder. My scenarioStep 1: I have one schedule report, once the report get triggered at the time I have create one record in...
View ArticleIs it possible to call external service while creating a Staff Account
Topic by Seetha lakshmiHi All,In staff account we have a custom field. While saving the staff account if our custom field have any value then we need to call an external service.We found that there is...
View ArticleBest Practive Advise
Topic by Andrew WoosterContentWe are working on a project that will do searches on external systems (web service calls) to bring back customer information and order information into the agent's...
View ArticlePublic Mail API - multiple email addresses in "to" ? (2 Comments)
Topic by Ian OliverHi AllI am trying to figure out how to put multiple emails in the $mm->To->EmailAddresses line of the code but cant seem to figure it out, have tried multiple ways but it keeps...
View ArticleWorkspace Add-In Acces Virtual Table
Topic by Andrew WoosterContentI have a custom Add-In to create 3 virtual tables for displaying data in a workspace, I have accomplished this and created 3 reports containing the virtual data and added...
View ArticleC# and REST API: 401 error when setting "application/schema+json" header (2...
Topic by Rajan DavisContentI have been working on a light wrapper for the REST API in C# and have run into a really bizarre error that I only get in C#.Whenever I set the "Accept" header to...
View ArticleUploading Files with Connect PHP (2 Comments)
Topic by Hanna Abi AklContentDears,We have a scenario whereby we are writing custom APIs using Connect PHP. Part of the requirement is being able to create new incidents with attachments that should be...
View ArticleAuthenticating external application using Service Cloud as the identity...
Topic by Roger BeggsContentI am trying to authenticate using single sign-on by sending this SAML request to Service Cloud: POST /cgi-bin/rnowgse00137.cfg/php/sso/saml2/idp/post/login.php HTTP/1.1 Host:...
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