Oracle Service Cloud (RightNow) to Oracle Big Data Integration
Topic by Alessandro GómezHi,We have one requirement where we need to integrate Oracle Service Cloud with Oracle Big Data.Is there any connector available for Oracle Service Cloud? If not then, how...
View ArticleThreads.Text resulting in duplicate values in ROQL
Topic by Riya GoelContentHi,I am trying to search a string in Threads.Text asSELECT ReferenceNumber from Incident Group By Threads.Text HAVING Threads.Text LIKE '%test%'This query is giving the...
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ROQL and Interface Timezone Offset (3 Comments)
Topic by DevContentCan anybody help me understand why the following query is returning results offset to interface timezone? Isn't ROQL using UTC?VersionMay 2016Code BlockUSE OPERATIONAL; SELECT...
View ArticleService Cloud and Field Service Integration (5 Comments)
Topic by Kiran RajendranContentHi Team,I am looking for some help on integration between OSvC and OFSC. I am using latest release of OFSC for our demo purpose. According to the latest documentation ICS...
View ArticleNeed Info on SSO (7 Comments)
Topic by Pramod VContentHi Friends,We are performing a SSO login for a Customer through Active Directory. We want to use SSO login to Right Now console through Active Directory. Appreciate if you...
View ArticleService Cloud integration with Onpremise BI publisher (7 Comments)
Topic by Venkat TanneruHi,Can you please let me know if someone has tried to integrate service cloud with Onpremise BI publisher? If yes, can you please share the approach that was followed?With...
View ArticleROQL: Too many source tables in query (1 Comment)
Topic by JJContentHi,I'm getting a too many source tables in query error whe running the code below but it should stand upAny advice?Code BlockSELECT T.ref_no, T.id1, T.trans_type FROM incidents AS I...
View ArticleGet the List of Updated CustomScripts (1 Comment)
Topic by Venkat TanneruContentHi All,Is there any way (ROQL/Report) by which we can get the list of Custom Scripts ,Objects that are updated in specific Date range. RegardsVersionV1.3
View ArticleHelp needed on PHP Connect & SOAP API (5 Comments)
Topic by Filip DaianHello,I'm working on a project on switching from XML API to SOAP API (coding in PHP), and need a quick answer if possible :)As described in Sample Code– Putting it all together from...
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Saving the contact using connect PHP fails (4 Comments)
Topic by Sky DaganContentHey, I want to insert the current date stamp into the contact object using the CPM we have running everytime the incidents rules are running.This is the function that should...
View ArticleIntegration through ICS (3 Comments)
Topic by Dev AdityaContentHi All,It might be a basic question but it is really creating problem to me. Actually, I want to integrate OSvC to CRM OD through ICS such that incident creation will be...
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Integration OSvC to OFSC using ICS (1 Comment)
Topic by RKContentI am trying to connect service cloud and field service cloud. I am mapping Task and activity. on task creation activity should be created.I have created connections in ICS for both...
View ArticleUse of API Sendmailing (2 Comments)
Topic by Marcelo PeraltaHI,We are using the API Sendingmail and we need send the email to another receiver in copy (CC). Is it possible?Reading the documentation I just can see three...
View ArticleScreenpop Call to Rightnow focus (11 Comments)
Topic by RDContentHi,I am using the screenpop (http://localhost:57575/screenpop?t=editor&recordType=5&id=23) to open a record in CRM from an external application.My requirement is that I want...
View ArticleHow to take First Response against the incident (5 Comments)
Topic by Saravanan SHi All,My Requirement is to take incident's first response which is sent by customer.How to take this in report level or ROQL?Thanks,S.Saravanan
View ArticleError Acces to API SOAP (3 Comments)
Topic by José LVContentHello good mornig for everyone I need to consume the services of the SOAP API but when I try to invoke the WSDL I get errors, I have tried them in SOAPUI, in Jdeveloper, but I do...
View ArticleService Cloud and Field Service Integration (10 Comments)
Topic by Kiran RajendranContentHi Team,I am looking for some help on integration between OSvC and OFSC. I am using latest release of OFSC for our demo purpose. According to the latest documentation ICS...
View ArticleAug 17 Soap API APIAccessRequestHeader required
Topic by Walter KampContentWe're working on a SOAP integration with OSC Aug '17 version and see that since this version we have to send an "APIAccessRequestHeader" as well. We can manage to get it...
View ArticleAddins not loading
Topic by PrasadHi,i navigate to file->Options->Addins, Active and Inactive addins list is empty. need helpThanksPrasad
View ArticleChat Integration API's (2 Comments)
Topic by Vishwa Marni Where do i find Chat Integration API's and samples.-Thanks.
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