Pre populate values on new incident workspace (7 Comments)

Topic by Chakravarthy Elchuri

Hi all,

I have a button on Custom object work space, if i click on button it will open a new Incident work space.i am able to open and assign contact to new incident work space.

below is the code i am using on workspace button click 

context = _glbcontext.AutomationContext.CreateWorkspaceRecord(RightNow.AddIns.Common.WorkspaceRecordType.Incident);

voidcontext _dataloaded(object sender, EventArgs e)
          {

IIncident incident = IRecordContext.GetWorkspaceRecord(RightNow.AddIns.Common.WorkspaceRecordType.Incident);

IList<IInc2Contact> contactList = new List<IInc2Contact>();

            IInc2Contact inc2Contact = AddInViewsDataFactory.Create<IInc2Contact>();

            inc2Contact.Cid = 123; //Convert.ToInt32(123);
            inc2Contact.Prmry = true;

            contactList.Add(inc2Contact);
            incident.Contact = contactList;
            incident.Subject = "test";
            context.RefreshWorkspace();
            context.ExecuteEditorCommand(RightNow.AddIns.Common.EditorCommand.Save);

      }

It is working fine and my question is this correct way or any simple method is there to load and pre populate custom object values on incident work space.

Thanks,

Chakravarthy.