Topic by Ramana Lashkar
Content
Hi,
While creating an incident I am trying to add an asset to it, my request goes very well and I get a response back with newly created incident but the asset details I passed are not set.
Below is the details of the SOAP XML which is getting executed
<?xml version="1.0" encoding="UTF-8"?><soapenv:Envelopexmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/"><soapenv:Header><ns7:ClientInfoHeaderxmlns:ns7="urn:messages.ws.rightnow.com/v1_2"soapenv:mustUnderstand="0"><ns7:AppID>Basic Create</ns7:AppID></ns7:ClientInfoHeader><wsse:Securityxmlns:wsse="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-secext-1.0.xsd"mustUnderstand="1"><wsse:UsernameToken><wsse:Username>myuser</wsse:Username><wsse:PasswordType="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-username-token-profile-1.0#PasswordText">mypassword</wsse:Password></wsse:UsernameToken></wsse:Security></soapenv:Header><soapenv:Body><ns7:Createxmlns:ns7="urn:messages.ws.rightnow.com/v1_2"><ns7:RNObjectsxmlns:ns4="urn:objects.ws.rightnow.com/v1_2"xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"xsi:type="ns4:Incident"><ns4:Asset><IDxmlns="urn:base.ws.rightnow.com/v1_2"id="1"/></ns4:Asset><ns4:PrimaryContact><ns4:Contact><IDxmlns="urn:base.ws.rightnow.com/v1_2"id="1"/></ns4:Contact></ns4:PrimaryContact></ns7:RNObjects><ns7:ProcessingOptions><ns7:SuppressExternalEvents>false</ns7:SuppressExternalEvents><ns7:SuppressRules>false</ns7:SuppressRules></ns7:ProcessingOptions></ns7:Create></soapenv:Body></soapenv:Envelope>
Not sure whats wrong and I don't get an error too.
Issue seems to be with otherContacts and billedMinutes too.
Really appreciate your help on this.
Thanks