SOAP API Data update latency?
Topic by Charlie MoppsWe're using Chat but not the Customer portal. Our customers authenticate through our regular .com which then forwards them on to the Rightnow chat widget and makes an API call to...
View ArticleExtract attachments of multiple incidents from Right Now (9 Comments)
Topic by hardik guptaContentHi,I need to extract attachments of multiple incidents from a to date to from date for internal purposes. What should be the best approach? Does REST API for incidents work...
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Exception error on CPM ROQL query (2 Comments)
Topic by David WrightContentI am getting an exception error on the following line in testing of a CPM and I cannot see what is wrong. Can anyone identify what might be causing it? (error message...
View Articledifference in dates roql query (7 Comments)
Topic by Saniya ZahidContentI am running two queries and date fields on both queries returning different values. please help Query 1 (Shows values correctly as in RightNow)select...
View Articlecustom objectHandler - problems with include php files
Topic by Ariel RauchHi,I have a handler written for Create and Update, which includes (include_once) some php files. Those files define a class and their method.The code was written by someone else and...
View ArticleUpdate sequence produces gap
Topic by SAJI MATHEWContentHi, I had a requirement to migrate all the variables from one instance to other, as there is no out of box feature to import variables to a site , I decided to go with custom...
View ArticleDuplicate Criteria in Data Import Wizard
Topic by Ranjeet NayakContentHi friends, can we use string functions in the Duplicate criteria for Data Import Wizard. Like we want to mark a record a duplicate if the field contains either all the...
View ArticleCan we update a custom attribute without using SOAP in an add-in?
Topic by NishiContentHi friends,I am trying to update a custom object lookup on incident workspace through data loaded event by add-in. I tried to use the below code but its not working. SOAP would...
View Articleorg.apache.axis2.AxisFault: javax.xml.stream.XMLStreamException: DOCTYPE is...
Topic by Jagadish KumarI am trying to get the reports in csv format using SOAP API and getting the error org.apache.axis2.AxisFault: javax.xml.stream.XMLStreamException: DOCTYPE is not allowed.below is...
View ArticleChange Chat Queue programmatically (4 Comments)
Topic by JaredI've searched everywhere I thought it would be and cannot find a way to programmatically change a chat queue before it arrives at the client and is linked with an incident. How can I...
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Unable to use RightNow\Utils\Config in CPM (3 Comments)
Topic by JustinContentI am attempting to get the value of a config setting in a custom process model, and am getting the following error: VersionMay 2014 SP3Code Blockuse \RightNow\Connect\v1_2 as...
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OPM runtime error (1 Comment)
Topic by wang jinContentWhen I installed OPM in windows 7 (64 bit),when start to use opm,it show error message as below( run time error 429), the error still exist when registered dll,like dao360.dll,...
View ArticleREST API In Javascript
Topic by Muthulakshmi MuthaiahContentHi All,I am currently learning the REST API in javascript. I need to show the contact details like first name,last name, Gender from other server under the contact...
View ArticleLoad curl execution in synchronous mode (1 Comment)
Topic by Sumanth ChHi All,We have some CPMs which were developed long back with php version 1_2. We are trying to upgrade our CPMs with latest version and in that process we came across a situation...
View ArticleREST API PATCH method is not working (16 Comments)
Topic by NishiContentHi Friends,I am using REST API for Oracle Service Cloud to create and update contacts/service requests. I am able to create contacts as well as service requests but unable to...
View ArticleREST API - Force Password Change? (2 Comments)
Topic by Carl BramblettContentHi all,I am using the REST API, and sending a small snippet of JSON using a PATCH request to update the user's password, and then force them to enter a new one upon...
View ArticleData Upload Wizard - How To Upload Dates (1 Comment)
Topic by JJHi,I have a date field in a custom object. In my excel file I had a date field. I converted it into epoch using=(A2-DATE(1970,1,1))*86400So left with a load of unix-time type data.When I try...
View ArticleConnect for PHP initConnectAPI() user authentication change username
Topic by Pandurang HargudeContentHello,When connecting by using initConnectAPI() I notice that you can do so without specifying a username and password and the documentation recommends this'. This has...
View ArticleCan we update a custom attribute without using SOAP in an add-in? (8 Comments)
Topic by NishiContentHi friends,I am trying to update a custom object lookup on incident workspace through data loaded event by add-in. I tried to use the below code but its not working. SOAP would...
View ArticleExport Data to Flat File & FTP/Import Flat File from FTP (2 Comments)
Topic by Aparajit MalliContentHi, REQUIREMENT 1 - Export Contact/Asset data to flat file (Request.txt - fixed width) and put it in a folder in FTP site, on a daily basis.REQUIREMENT 2 - Also, on a...
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