Data element in the Message is NULL (2 Comments)
Topic by Robert Abbott Hi, we recently switched from v1 to v1_2 wsdl. Now we catch this error: System.ServiceModel.FaultCode:Data element in the Message is NULL. Where might I begin to troubleshoot...
View ArticleHow do I schedule the OFSC Activity ID with particular parameters using ICS.
Topic by Keerthi PeesapatiHi All, I required a help in ICS.How do I schedule the Field service Activity ID with using date parameters in oracle ICS.Regards,shiva
View ArticleIs it possible to return file attachments in a report with get the actual...
Topic by Umesh PansaraI want to create a report which shows/returns file attachment with actual file data(like in form of bye[] or any other valid format). Please suggest me the way how can I can...
View ArticleCurl error 'Couldn't connect to host' (2 Comments)
Topic by Aarnav PContentHi all,I am writing a custom script in cPHP which makes POST requests to webservice API using Curl.I have tested the API using external tools (postman) from my computer and it...
View ArticleREST API - Setting the Account when updating Incident with Private Note
Topic by Marlena COur developer is having an issue with updating incidents with a Private Note when using PATCH.For some reason, the Account ID is not setting correctly. Is there something missing...
View ArticleRetrieve NamedID ids/values from incidents/customFields/c using REST API only...
Topic by Bryan BinghamContentI am using the Connect REST API only. I am a beginner in the Oracle world, but otherwise a highly experienced REST API consumer.The customFields/c table for my customer has...
View ArticleSending sms using Custom process (4 Comments)
Topic by Bhagwan Singh MerContentHello,Has anyone tried sending a sms using custom process designer ? We are trying to send a sms during incident update process but are not able to get far.We have been...
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Issue with Data import Wizard
Topic by vijay kalidasanContentI am trying to update contacts using data import wizard.I have a custom filed called passport number that is not a mandatory field while inserting or updating, but when i...
View ArticleSet Value of a Parent field using JavaScript API (2 Comments)
Topic by NishiContentHi All,I am trying to set the value of a parent field "Resource" for Incident object using JavaScript API (inside a custom script). Whenever a new incident is created , I want to...
View ArticleIntegrating Oracle service cloud and Oracle SalesCloud (1 Comment)
Topic by Ujjwal WaghmareHi,I was thinking if we can integrate Service cloud with salescloud. For example: A contact created in rightnow should be reflected in salescloud as well. I want to try it...
View ArticleIndex out of range exception - Invalid local cache -...
Topic by Richard MorganContentWe're seeing an exception on login of the desktop agent:RightNow.Installer.InitEngine Error: 1 : [20:45:48.1283] Unhandled exception in the InitEngine app domainException...
View ArticlePHP API: print_r or var_dump of object is empty (7 Comments)
Topic by Eric Den HollanderI'm using the Connect PHP API and am using this code to get a RightNow Customer object:$contact = RNCPHP\Contact::fetch(186762);When I do a print_r or a var_dump of $contact,...
View ArticleMail API FriendlyFromAddress & ReplyToAddress not working? (3 Comments)
Topic by Bastiaan van der KooijContentSomehow when sending a message with the Mail API in a CPM the FriendlyFromAddress & ReplyToAddress are simply not coming through no matter what options I try....
View ArticleAdd in to create a contact
Topic by Ujjwal WaghmareContentHi,I used the following document to create a contact in rightnow using the connect web services for...
View ArticleNeed to batch UPDATE "contact type" to a specific value based on where clause
Topic by Bruno AunHi there.I'd like to know Where and how do you go about to perform an UPDATE STATEMENT like this:(Pseudo code)Update CONTACTSSET CONTACT TYPE ="NCHS Employee" (ID=5)WHERE...
View ArticleEmail Start and End Times for Time on Task (2 Comments)
Topic by Dan MContentHi all, somewhat new to OSC but have been working with SOAP and REST API's over the last few weeks and have made tons of progress. At first I thought the ideal way of getting data...
View ArticleScreenpop Call to Rightnow focus (12 Comments)
Topic by RDContentHi,I am using the screenpop (http://localhost:57575/screenpop?t=editor&recordType=5&id=23) to open a record in CRM from an external application.My requirement is that I want...
View ArticleC# ReST Create Contact Example (8 Comments)
Topic by Andrew WoosterContentCan someone provide a simple example using C# and ReST to create a Contact please? I am looking for a simple example to help get me started.-Andrew W-VersionFebruary 2016
View ArticleChat API returns 404 not found : invalid request (1 Comment)
Topic by Mark MarkCustomer Mark Mark via Web04/13/2016 05:40 AMhi According to chart documentation i need to consume the getChatUrl service from the interface.custhelp.com...../chat_soap to obtain the...
View ArticleREST API - analyticsReportResults return nested JSON format (5 Comments)
Topic by David WrightDoes anyone know if it is possible to change the format / nesting of the JSON as returned by the analyticsReportResults function of the REST api?Ideally we want something...
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