Topic by Mark Mark
Customer Mark Mark via Web04/13/2016 05:40 AM
hi
According to chart documentation i need to consume the getChatUrl service from the interface.custhelp.com...../chat_soap to obtain the chat server url
According to chart documentation i need to consume the getChatUrl service from the interface.custhelp.com...../chat_soap to obtain the chat server url
I did this and got the chat server address. I then used the authenticate service as detailed in the interface.custhelp.com...../chat_soap?wsdl=UQ and posted the soap to the chat server url received from the getChatUrl service.
When i post the following soap to the chat soap to get the authenticate token i get the message shown at the bottom - 404 not found : invalid request.
getChatUrl returns this chat server address
https://ssbcvipmw02.rightnowtech.com/Chat-WS/services/wschatuq/v0?pool=4297:5
<s:Envelope xmlns:s="http://schemas.xmlsoap.org/soap/envelope/" xmlns:u="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-utility-1.0.xsd">
<s:Header>
<o:Security xmlns:o="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-secext-1.0.xsd">
<o:UsernameToken>
<o:Username>**user**</o:Username>
<o:Password>**pass**</o:Password>
</o:UsernameToken>
</o:Security>
</s:Header>
<s:Body xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
<Authentication xmlns="urn:messages.uq.chat.ws.rightnow.com/v1">
<TransactionRequestData>
<Timestamp>2016-04-04T11:16:21.7900114Z</Timestamp>
<TransactionID>5</TransactionID>
<SiteName>ikeait</SiteName>
</TransactionRequestData>
</Authentication>
</s:Body>
</s:Envelope>
the response was:
<html>
<head>
<title>Web Services</title>
</head>
<body>
<h1>404 Not Found: Invalid Request</h1>
</body>
</html>
Ive tried this on our firewalled network and on a non-firewalled public connection with the same results.
The result suggests the server was found but responded with this message.
does anyone have examples of what i should actually be doing here please
https://ssbcvipmw02.rightnowtech.com/Chat-WS/services/wschatuq/v0?pool=4297:5
<s:Envelope xmlns:s="http://schemas.xmlsoap.org/soap/envelope/" xmlns:u="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-utility-1.0.xsd">
<s:Header>
<o:Security xmlns:o="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-secext-1.0.xsd">
<o:UsernameToken>
<o:Username>**user**</o:Username>
<o:Password>**pass**</o:Password>
</o:UsernameToken>
</o:Security>
</s:Header>
<s:Body xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
<Authentication xmlns="urn:messages.uq.chat.ws.rightnow.com/v1">
<TransactionRequestData>
<Timestamp>2016-04-04T11:16:21.7900114Z</Timestamp>
<TransactionID>5</TransactionID>
<SiteName>ikeait</SiteName>
</TransactionRequestData>
</Authentication>
</s:Body>
</s:Envelope>
the response was:
<html>
<head>
<title>Web Services</title>
</head>
<body>
<h1>404 Not Found: Invalid Request</h1>
</body>
</html>
Ive tried this on our firewalled network and on a non-firewalled public connection with the same results.
The result suggests the server was found but responded with this message.
does anyone have examples of what i should actually be doing here please
