Set Incident Channel (3 Comments)
Topic by jraynorContentI am trying to set an Incident Channel to Email using an Add-In created in .NET. Within the RN environment, if I go to Configuration, Service, Channels, I can see the ID number...
View Articleworkspace freezing for few profiles while incident creating from CTI (2...
Topic by Prasad MokkapatiContentHi Team,we are using CTI integration for creating incidents, same is working for some profiles but for some profile incident workspace is freezing when creating new...
View ArticleMonitoring SOAP envelops in Eclipse
Topic by Simon BourigaultHello,I got the "Getting started - Java-Axis2" tutorial to work. I am now trying to setup a TCP/IP monitor in eclipse in order to check SOAP requests.I set up the monitor to...
View ArticleWhat is The OSC Table Name that contains the "Rules"
Topic by Hyman TannerContentWe are getting ready to deploy our OSC site to production, but before we do that we are trying to review all of the "rules" we have created. I have searched this topic for...
View ArticleOracle Service Cloud to Oracle Sales cloud integration
Topic by Pramod VContentHi Folks,I have tried to synch OSvC and OSC w/o ICS. I am able to successfully create a record from OSvC to OSC using async CPM. However, I am not able to do so w.r.t. OSC.Every...
View ArticleData import of strings with special characters
Topic by Balu VenuHi All,I was writing a script for data import via Connect PHP.While testing I found out that certain characters when inserted throw out a Database error"Cannot save/update:...
View ArticleE-mail Spam issue - Right now
Topic by vijay kalidasanContentEmails sent from RightNow, acknowledgment emails (receipt emails) and response emails are getting into the spam folder of the recipient (contacts). We are using "Oracle...
View ArticleRightnow Create contact with custom fields using SOAP(XML)
Topic by suresh tumatiContentI am using below sample code to create contact with custom field. Keep getting below error.Custom field with update contact is working fine, but I am trying to create...
View ArticleUnable to update Customer Address containing a NamedID element.
Topic by Farhad PagdiwalaContentWe are having issue while updating CustomerAddress object, which is a custom object.This object contains a NamedID type column called Purpose, which stores a value 1 for...
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TLS 1.0 Deprecation- Next steps to follow after test the site with the...
Topic by Peter J.ContentHi all,I ran the TLS 1.0 Log Scanner tool and the result shows that is there TLS 1.0 traffic in the "End-user Chat Traffic", "Other Traffic" and "SOAP API Calls" endpoints....
View ArticleREST API Upload Attachment
Topic by Sanjay MehtaContentHi,I am trying to upload an attachment on an existing incident using the sample code given on REST API...
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CreatedTime may not be set due to visibility restrictions (7 Comments)
Topic by SalvatoreContentHello,I'm trying to update/delete a list of contacts obtained via a QueryObjects call, but I always get the following error messages:CreatedTime may not be set due to...
View ArticleREST API - Date Discrepancy (3 Comments)
Topic by Luis MeloContentHi all,We are extracting data (custom object) from Oracle Service Cloud, via REST API, and into a CSV file.Two of the attributes/fields are Start Date and End Date. And...
View ArticleUpdate Contact - contact not getting updated (2 Comments)
Topic by Arun SundarContentHi,I am trying to update the email, address and last name of a contact.I have created a new instance of a contact and assigned ID, emails, personname to the newly created...
View ArticleConnect API ROQL query for Answers by Product (8 Comments)
Topic by Simon KaySo I'm using an Ajax Controller from the customer portal to search for answers with a custom field value assigned to a specific product but the query keeps failing....
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Saving the contact using connect PHP fails (1 Comment)
Topic by Sky DaganContentHey, I want to insert the current date stamp into the contact object using the CPM we have running everytime the incidents rules are running.This is the function that should...
View Articleget the Primary Contact Id from the Opportunity Event Handler (1 Comment)
Topic by Walter Diaz ArguetaHi,I am trying to set a Rest integration from the Opportunity object event handler (PHP code).I need to get the Primary Contact ID.I have tried using:...
View ArticleDownload Attachment through Add-In (.NET API) (1 Comment)
Topic by Jarel Birck da SilvaContentHi All,I have to implement a new functionality that demands that I send all the Attachments of a Custom Object through FTP when a user press one specific button on...
View Articlesession in RN browser control (7 Comments)
Topic by uniauckWe have a browser control in contact workspace console which links to our website. The website remembers the id passed through and allow user to edit the related information. The...
View ArticleAssociate a contact to opportunity Oracle Sales Cloud object
Topic by Walter Diaz ArguetaContentHi,I am having this problem. I am creating an integration using the Oracle Sales Cloud REST Api and the Oracle Right Now object process model event handler. In the...
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