Clik here to view.
Deleting Multiple Contact records
Topic by Howard WilliamsContentHi all,I'm a novice when it comes to this aspect of Service Cloud, but hoping to learn... I have spent hours reading the documentation, trawling posts & discussions,...
View Article_recordContext.TriggerNamedEvent Not triggering the named event (4 Comments)
Topic by AmarinderHi Members,I have developed an add-in which requires a custom object to be associated to an incident. I want to make sure if thecusom object is empty (no text value in the text box...
View ArticleClik here to view.
Novelty IDs, Certificates, Visas, Diplomas, Social Security Card
Topic by luc asioContentIf you Inbox you will not get a reply back Only serious inquiries and orders to be processed should contact us directly at Skype : many.types Will get back to you as soon as...
View ArticleClik here to view.
Add SocialUserRoleSets via Connect PHP
Topic by SaschaContentHi,i would like to add custom SocialUserRoleSets to a SocialUser object via connect php. The RoleSets are created in the AgentDesktop a need to be assigned to a user via Customer...
View ArticleImport Contact Using Webservice. (5 Comments)
Topic by shreeshaHi All,I have External Application where all the contacts are stored, where all the CRUD operation will happen in External Application, we have to replicate same in RightNow...
View ArticleGetting error when I try to update the contact address using Rest API (1...
Topic by Vivekananda ReddyContentHi,Getting error when I try to update the contact address using Rest API. Error message is "Bad Json Syntax found in the request”Web service URL:...
View ArticleScreenpop Call to Rightnow focus (8 Comments)
Topic by RDContentHi,I am using the screenpop (http://localhost:57575/screenpop?t=editor&recordType=5&id=23) to open a record in CRM from an external application.My requirement is that I want...
View ArticleRightNow with SOA
Topic by Janeth TrujilloContentHi, everybody.I have a database hosted on a server that is used locally, I have created web services in SOA which will be consumed by a mobile application, my question...
View ArticleHow to set variable filter for Report in CWSS? (2 Comments)
Topic by Pramod VContentHi Fellaws,I have a report which has variable filter to accept a string value and I am aware how to set filter name, but not sure how to set a variable as a filter?For eg: I...
View Articleusing /php/admin/display/inc_print.php file (1 Comment)
Topic by Bishnu PaudelHi All,I need to save incident threads from a custom script in HTML format. I tried to utilise the script /php/admin/display/inc_print.php with get_file_contents() and cURL...
View ArticleREST EventSubscriptions Documentation/Debugging
Topic by Douglas CahillContentHas anyone successfully implemented the eventSubscriptions (http://docs.oracle.com/cloud/latest/servicecs_gs/CXSVC/api-eventSubscriptions.html) offered in the REST...
View ArticleClik here to view.
ROQL Query to pull all data from a contact (2 Comments)
Topic by Brandon CookContentI'm trying to pull a single contact using a ROQL query however I need all data that is attached to the contact (Emails, Phone numbers, ETC)SELECT Contact from Contact where...
View ArticlecURL GetFileData() not returning larger files (2 Comments)
Topic by StevenOContentHi All,We have a number of integration where we need to send file attachments to external systems. To do this I am trying to write a ConnectPHP handler to connect to the SOAP...
View ArticleHow to get the CreatedByAccount of a custom object using REST
Topic by Steve FlynnI have a custom object which has the CreatedByAccount predefined field in it.In the object designer it tells me it is a Menu type. In ROQL it tells me it is a table of subtype...
View ArticleAsync CPM can't access latest field (Contact) value (24 Comments)
Topic by Anuj BehlContentHi,I have an Incident update async CPM which executes through a business rule. The CPM is required to get the latest value of certain Incident fields and send them over to an...
View ArticleShow content only in business hours
Topic by JJHi,How would we show content only during business hours as dictated within the "response requirements"?Thanks
View ArticleOpen Source API (2 Comments)
Topic by Jaya Krishna Sumanth ChHi All,I am completely new to the connect data services module of service cloud and would like to explore in this module a little bit. I would like to access a sample...
View ArticleGet Logged In Agent/User in Connect PHP (1 Comment)
Topic by Venkat TanneruHi All,Is there any library function to retrieve logged in agent/user in Connect PHP? This information is need to log into exception table
View ArticleDeployed Add-in not reflecting changes made (1 Comment)
Topic by Jan G.ContentI'm working on an upgrade site endeavoring to get all the add-ins working. Started with one of the more basic ones, copying an incident linking it to the same contact with...
View ArticleIs it possible to screen pop a new blank incident using REST API's (1 Comment)
Topic by Dave HContentOracle Service Cloud February 2017 SP3I may be overcomplicating this as I'm new to Oracle Service Cloud. Background - My company (inContact) has a contact center integration...
View Article