Unable to Consume Chat URL in JAVA
Topic by Dhanraj ChinnusamyHi All,I'm try to Integrate Right Now Chat API using Java.I have the Chat URL of the My site and now i try to consume that to make a chat session with Right Now using...
View ArticleWHERE clause contains mismatched data types in comparison (2 Comments)
Topic by Cole SpolaricContentSo this is really bizarre. When I run the following query in Connect Object Explorer in the Customer Portal, it runs fine. SELECT A.ID AS OrderHistoryID, A.Job_Number AS...
View ArticleHow to obtain all Contacts on Phone number?
Topic by Pramod VContentHi Experts,I am trying count of Unique Contacts who match a phone number. For eg: Assume that Contact A has phone_office = <ph_num>, Contact B has phone_home =...
View ArticleBeginner in RightNow (3 Comments)
Topic by Sreelash SContentHi,I am a newbie in using RightNow services. We have a requirement to fetch the contact details from CRM and display in an iOS application. We are using objective C for iOS.We...
View ArticleUsing Chat API to create a REST Service (5 Comments)
Topic by Sandro JavielContentHi, we are already consuming Chat through custhelp host. However, we have to create a new chat service based on rest api. Since RN seems not to have an API for such thing...
View ArticleConnect REST analyticsReportResults 500 error (4 Comments)
Topic by Joel AsaadContentWhen running an analyticsReportResults request we have seen sporadic failures with the Connect REST API. The REST API returns an HTTP 500 code and the error message does not...
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Query Custom Object ROQL .Net (7 Comments)
Topic by Jeff McGeorgeContentHello,I am new to OSvC and ROQL queries, and I am having trouble querying a custom object value. I've tried several different queries, but I either get a table or column...
View ArticleChat SOAP connection - using Objective C (2 Comments)
Topic by Priya GopalContentHi All,We are trying to develop the Chat integration in our custom Mobile app. We are having connection issues with the WSDL and we always get Operation not found. Sample...
View ArticleSending sms by using Custom Process
Topic by Seethalakshmi SHi All,I have created code for sending an SMS, SMS is not sending to customerIn code am using an asynchronous call, But, while triggering the URL in browser its working.Any help...
View ArticleOBIEE and RightNow (3 Comments)
Topic by Hariram DayanandHi RN Experts,I am looking for some insights in integrating RightNow and OBIEE.In the First place please let us know if it is possible to integrate RN and OBIEE.If yes, can you...
View ArticleHow to set variable filter for Report in CWSS?
Topic by Pramod VContentHi Fellaws,I have a report which has variable filter to accept a string value and I am aware how to set filter name, but not sure how to set a variable as a filter?For eg: I...
View ArticleUnable to POST with Oracle Sales Cloud using Event Handler.
Topic by Walter Diaz ArguetaContentHi,I have to integrate Opportunities in Oracle Service Cloud with Leads in Oracle SALES Cloud. There is no ICS in this implementation so I need to configure this...
View ArticleWstxParsingException (4 Comments)
Topic by Edwin KeetonI'm receiving this error when I call the constructor for the RightNowSyncServiceStub. The detail message is Undeclared namespace prefix "t" at [row,col {unknown-source}]: [3,28]I...
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File attachment operations - C#, Java and SOAP (1 Comment)
Topic by Pramod VContentDear RN Fraternity,Recently I had to work with Fileattachment operations via C# using Web Services. This included a Custom object and Standard file attachments. I searched in...
View ArticleConsuming WEB Srevice in CPM (2 Comments)
Topic by Saravanan SHi All,My Scenario :Whenever the incident is Solved I want to update the corresponding opportunity status in sales cloud.My Process to achieve this functionality is:CPM Code.Facing...
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Add SocialUserRoleSets via Connect PHP
Topic by SaschaContentHi,i would like to add custom SocialUserRoleSets to a SocialUser object via connect php. The RoleSets are created in the AgentDesktop a need to be assigned to a user via Customer...
View Articleusing /php/admin/display/inc_print.php file
Topic by Bishnu PaudelHi All,I need to save incident threads from a custom script in HTML format. I tried to utilise the script /php/admin/display/inc_print.php with get_file_contents() and cURL...
View ArticlecURL GetFileData() not returning larger files (1 Comment)
Topic by StevenOContentHi All,We have a number of integration where we need to send file attachments to external systems. To do this I am trying to write a ConnectPHP handler to connect to the SOAP...
View ArticleIntegration With Oracle FLEXCUBE Contact and Organizations
Topic by shreeshaHi,I am new to RightNow, Our requirement is Integrate Contact and Organizations with Oracle FLEXCUBE, we are good shape with All the Workspace. Now the Challenge is How we can...
View ArticlegetAdminURL() : opens new files only
Topic by Bishnu PaudelHi all,I am putting file attachment url returned by getAdminURL() function as a link in a page. When I click on the link, the file is downloaded but the windows cannot open the...
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