Error when creating a new incident with custom field value (1 Comment)

Topic by Uma Guduru

Content

Hi,

Im trying to create a new incident , also at the same time trying to set the value of a custom field which is menu item, i get error message , i have uploaded the error message

Please check the code below and let me know what is it that im doing wrong.

----------------------------------------------------------------------------------------------------------------------------------

            newIncident.Subject = "This is a test incident - Please Ignore";

            // Assign Incident Queue
            NamedID incidentQueueID = new NamedID();
            incidentQueueID.ID = new ID();
            incidentQueueID.ID.id = 32;
            incidentQueueID.ID.idSpecified = true;
            newIncident.Queue = incidentQueueID;

            //Create an IncidentContact to add as the primary contact on the new Incident
            IncidentContact incContact = new IncidentContact();
            NamedID contactNamedID = new NamedID();
            contactNamedID.ID = new ID();
            contactNamedID.ID.id = 252431;
            contactNamedID.ID.idSpecified = true;
            incContact.Contact = contactNamedID;
            newIncident.PrimaryContact = incContact;

            GenericField[] customField = new GenericField[1];
            customField[0] = new GenericField();
            customField[0].name = "prioritytype";
            customField[0].dataType = DataTypeEnum.NAMED_ID;
            customField[0].dataTypeSpecified = true;
            NamedID nid = new NamedID();
            ID nameid = new ID();
            nameid.id = 1;
            nameid.idSpecified = true;
            nid.ID = nameid;
            customField[0].DataValue = createmenuDataValue(nid);
          

            GenericObject customFieldsc = new GenericObject();
            customFieldsc.GenericFields = customField;
            customFieldsc.ObjectType = new RNObjectType() { TypeName = "IncidentCustomFieldsc" };

            GenericField customFieldsPackage = new GenericField();
            customFieldsPackage.name = "c";
            customFieldsPackage.dataType = DataTypeEnum.OBJECT;
            customFieldsPackage.dataTypeSpecified = true;
            customFieldsPackage.DataValue = new DataValue();
            customFieldsPackage.DataValue.Items = new[] { customFieldsc };
            customFieldsPackage.DataValue.ItemsElementName = new[] { ItemsChoiceType.ObjectValue };

            newIncident.CustomFields = new GenericObject
            {
                GenericFields = new[] { customFieldsPackage },
                ObjectType = new RNObjectType { TypeName = "IncidentCustomFields" }
            };
           
          

            //Build the RNObject[]
            RNObject[] newObjects = new RNObject[] { newIncident };

            //Set the processing options
            CreateProcessingOptions options = new CreateProcessingOptions();
            options.SuppressExternalEvents = false;
            options.SuppressRules = false;

            //Invoke the Create Operation
            try
            {
                ClientInfoHeader clientInfoHeader = new ClientInfoHeader();
                clientInfoHeader.AppID = "Basic Create";
                RNObject[] results = _client.Create(clientInfoHeader, newObjects, options);
               
                MessageBox.Show("New Incident with ID: " + results[0].ID.id + " created.");
            }
            catch (Exception ex)
            {
                MessageBox.Show("Error Message -> " + ex.Message);
            }
           
        }

        private static DataValue createmenuDataValue(NamedID nid)
        {
            DataValue dv = new DataValue();
            dv.Items = new object[] { nid };
            dv.ItemsElementName = new ItemsChoiceType[] { ItemsChoiceType.NamedIDValue };
           
            return dv;
        }

Image