Incident File Attachment Access in ConnectPHP (9 Comments)

Topic by Mitchell Welch

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Hi All,

I have been having some trouble accessing file attachments on incident object using the connectPHP API version 1.2 in the November '12 version of RN. Basically what I need to do is access a CSV file that is attached to an incident object and do some processing based upon the contents of the file. I have been trying to use the sample code for accessing incident object attachments from the Connect documentation shown below:

$incident = RNCPHP\Incident::fetch();for($i =0; $i <=(count($incident->FileAttachments)-1); $i++){
$url = $incident->FileAttachments[$i]->getAdminURL();
$file_contents = file_get_contents($url);}

In my situation, I only have one file attached to the incident, so the for loop is irrelevant. This code works fine up until the file_get_contents($url) call. When executed, the script hangs for a long time and then FALSE is retruned from the call into the $file_contents variable, instead of the contents of the CSV file.

I have checked the value returned in the getAdminURL() (i.e. what should be the url to the file) call by running it in a web browser and the file is returned as a download in the web browser as expected. I have tried a few different appraoches including using fopen() directly and using the cUrl library functions to explicitly make GET requests to the url, with the user-agent parameters set in the header (I have run into situations in the past where GET and POST requests are ignored without the user agent parameter set in the hearder)

Has anyone else experienced anything like this and does anyone have any ideas?

Kind regards,

Mitch 

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