Trying to use node.js application to get data from CWS using SOAP (2 Comments)

March 7, 2016, 2:51 pm

≫ Next: Hosting Connect-PHP code inside custom scripts dir (7 Comments)

≪ Previous: Error insert DateTime request with Java SOAP (7 Comments)

Content

Trying to use a node.js application with node-soap to retrieve data from the Service Cloud with SOAP. Want to do a "QueryObjects" call with a ROQL query string, but not sure of the syntax within the context of the vpulim/node-soap module. Has anyone tried this?

Encountering the following error even though I have "Query" defined as an element of "QueryObjects" in the input argument object to the client.RightNowSyncService.RightNowSyncPort.QueryObjects() function call.

Value not found for element Query which has minOccurs = 1
NULL value is set to a non-nillable element QueryObjects of object QueryObjects

Thanks.

Version

Service Cloud February 2015, CWS v.1.2

Code Block

        var args = {
                      ClientInfoHeader: { AppID:"CWS Test" },
                      QueryObjects: { Query:[ "SELECT S FROM SiteInterface S WHERE S.Name = '<interface name here>';" ]}
                   };
        client.RightNowSyncService.RightNowSyncPort.QueryObjects(args, function(err, result, body) {
          console.log('body: ' + body);
          console.log('err: ' + err);
          console.log('result: ' + result);
        });

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Hosting Connect-PHP code inside custom scripts dir (7 Comments)

July 4, 2012, 9:49 pm

≫ Next: PHP file encoding for french accents (1 Comment)

≪ Previous: Trying to use node.js application to get data from CWS using SOAP (2 Comments)

Topic by rsurujbhLinksys

Content

Instead of Customer Portal, is it possible to host and execute Connect for PHP code in the "custom scripts" directory (accessible inside CX for those with File Manager licensing) for usage within the agent desktop Incident workspaces / browser controls?

i.e http://interface.custhelp.com/cgi-bin/interface.cfg/php/custom/script.php

Version

Feb 2011 SP2

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PHP file encoding for french accents (1 Comment)

February 22, 2016, 7:31 am

≫ Next: Adding new values to custom Menu objects (5 Comments)

≪ Previous: Hosting Connect-PHP code inside custom scripts dir (7 Comments)

Topic by Harriet Laker

Hi,

I have a script that currently encodes a csv file to UTF-8:

// CONVERT ALL TO UTF-8
$file = "/tmp/contact_import/data/Contact_Data_".date("dmY").".csv";
file_put_contents($file, utf8_encode(file_get_contents($file)));
// CONVERSION COMPLETE

I want to change this encoding to Western Europe (Windows), is there a function for this or would I just use the following:

// CONVERT ALL TO Windows-1252
$file = "/tmp/contact_import/data/Contact_RN_Data.csv";
$file = mb_convert_encoding($file, 'Windows-1252');
// CONVERSION COMPLETE

Thanks!

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Adding new values to custom Menu objects (5 Comments)

May 24, 2012, 10:47 am

≫ Next: Querying SLA Details (1 Comment)

≪ Previous: PHP file encoding for french accents (1 Comment)

Topic by Chinh Do

I have not been able to find anything in the forums or in documentation/sample code for this.

How do I add new values to an existing custom menu object? Here's the flow:

In Object Designer, I created a new Menu Only object called State.
Add some state codes to the list of values.
Save, deploy.

Now, the object shows up as "grayed out" in the Object Designer, there there appears to be no way to add more values ot it.

Thanks in advance for any help.

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Querying SLA Details (1 Comment)

February 22, 2016, 3:42 am

≫ Next: Using Assert in CPM Test Harness (3 Comments)

≪ Previous: Adding new values to custom Menu objects (5 Comments)

Topic by Nayana HV

Hi,

How can we retrieve the details of SLA instance using SOAP webservice?

And also is there anyway to query the Response Requirements associated with the SLA?

Thanks,

Nayana HV

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Using Assert in CPM Test Harness (3 Comments)

March 7, 2016, 6:06 am

≫ Next: Exceptions in CPM Not Showing up in Error/Info log (1 Comment)

≪ Previous: Querying SLA Details (1 Comment)

Topic by Mark

Content

Hi,

Can we use assert in the CPM test harness? I tried adding, but it is not showing up in the test output.

Thanks!

-Mark

Code Block

    public static function validate( $action, $object )
    {
        assert_options(ASSERT_ACTIVE, 1);
        assert(FALSE);

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Exceptions in CPM Not Showing up in Error/Info log (1 Comment)

March 9, 2016, 2:23 pm

≫ Next: Connecting to SalesCloud with an AddIn Button - Web Service (2 Comments)

≪ Previous: Using Assert in CPM Test Harness (3 Comments)

Topic by Mark

Content

Hi,

I'm testing how the logging works for exceptions in CPM. I threw an exception as shown in the Connect API Developers Guide, but it does not show up in the Info Log. Any ideas why this would not work, or where I can find documentation for CPMException is?

Thanks!

-Mark

Code Block

 // This exception should appear in info_log
throw new RNCPM\CPMException("Not now, I'm busy!", 1, 0);

↧

Connecting to SalesCloud with an AddIn Button - Web Service (2 Comments)

February 9, 2016, 12:55 pm

≫ Next: C# Knowledge API GetContent Error

≪ Previous: Exceptions in CPM Not Showing up in Error/Info log (1 Comment)

Topic by Cristhian Juarez

Content

Hi everyone,

i want to create a contact with an addin button in an Oracle Sales Cloud but i've got an error JBO-27008: Attribute FormmatedWorkPhoneNumber in view object Contact cannot be set.

I leave my code below. I will appreciate any help.

Thanks in advance.

Version

Visual Studio AddIn Button

Code Block

System.ServiceModel.BasicHttpBinding bind = new System.ServiceModel.BasicHttpBinding(System.ServiceModel.BasicHttpSecurityMode.TransportWithMessageCredential);
            bind.Security.Message.ClientCredentialType = System.ServiceModel.BasicHttpMessageCredentialType.UserName;
            System.ServiceModel.EndpointAddress endP = new System.ServiceModel.EndpointAddress("https://hostname:port/crmCommonSalesParties/ContactService?WSDL");
            ContactServiceClient client = new ContactServiceClient(bind, endP);
            client.ClientCredentials.UserName.UserName = "user";
            client.ClientCredentials.UserName.Password = "pass";
            System.ServiceModel.Channels.BindingElementCollection elements = client.Endpoint.Binding.CreateBindingElements();
            elements.Find<System.ServiceModel.Channels.SecurityBindingElement>().IncludeTimestamp = true;
            client.Endpoint.Binding = new System.ServiceModel.Channels.CustomBinding(elements);


            Contact con = new Contact();
            con.FirstName = textBox1.Text;
            con.LastName = "Juarez";
            con.EmailAddress = "cristhian@gmail.com";
            con.ContactName = "";
            con.LastUpdateLogin = "";
            con.FormattedWorkPhoneNumber = null;
            con.FormattedMobileNumber = null;
            con.FormattedFaxNumber = null;
            con.FormattedHomePhoneNumber = null;
            client.createContact(con);

            
            MessageBox.Show("Contacto created")

Image

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C# Knowledge API GetContent Error

March 10, 2016, 11:10 am

≫ Next: C# Knowledge Retrieve Internal Answers

≪ Previous: Connecting to SalesCloud with an AddIn Button - Web Service (2 Comments)

Topic by Andrew Wooster

↧

C# Knowledge Retrieve Internal Answers

March 10, 2016, 1:04 pm

≫ Next: Debugging Add-Ins with Visual Studio - Error: The dbname and launch parameters must be specified on... (3 Comments)

≪ Previous: C# Knowledge API GetContent Error

Topic by Andrew Wooster

Content

Is it possible to use the Knowledge Foundation API to retrieve Answers marked as Internal?

-Andrew W-

Version

February 2015

↧

Debugging Add-Ins with Visual Studio - Error: The dbname and launch parameters must be specified on... (3 Comments)

March 8, 2016, 3:48 am

≫ Next: Sending emails to Contact - for version Feb 2014 or less (6 Comments)

≪ Previous: C# Knowledge Retrieve Internal Answers

Topic by Mattia caputo

Content

Hi all,

I am trying to debug an Add-In with Visual Studio, following the instructions on the documentation ("Debugging Add-Ins with Visual Studio" section) but when I launch the debug the system prompts the following error: "The dbname and launch parameters must be specified on first run".

Please find below my settings:

auto=true uname=xxxxx pword=xxxxx
launch=https://faq.en.psesc.com/cgi-bin/scee_gb.cfg
dbname=scee_gb

Obviously I am starting an external program, passing the ... RightNow.CX.exe file path.

Further info:

Visual Studio version: 2013 - Version 12.0.31101.00 Update 4
Operating System: Windows 8.1 Pro

Does anybody have any clue about this ?

Thank you.

Best regards,

Mattia

Version

Oracle Service Cloud February 2015 (Build 122 SP 6)

Image

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Sending emails to Contact - for version Feb 2014 or less (6 Comments)

February 28, 2016, 12:19 am

≫ Next: Unable to send (null) values to web service with int/decimal/double fields. (2 Comments)

≪ Previous: Debugging Add-Ins with Visual Studio - Error: The dbname and launch parameters must be specified on... (3 Comments)

Topic by VIP

Content

Hi All,

I need to send an email on completion of form registration. I tried to do this using business rules but unfortunately my requirement deals with custom objects which cannot be used in biz rules.

I tried using Public Mail API but instance is of Feb 2014 version and wont be able to avail Public Mail API services(because it is enabled after Aug 2014 version).

Is there a way to send emails to Contact OOTB without above services? I had following things in mind as a work around - Need to know if these are feasible or valid?

Use of SendEmailingtoContact via Web Services: Could I use cURL and invoke SendEmailingtoContact() for sending emails?
White-listing of SMTP emails: Some of the basic features of SMTP mails should be neabled. Thinking of raising a request to Oracle team to enable this. Is this a good idea?

Please share your thoughts.

- VIP

Version

Feb 2014

↧

Unable to send (null) values to web service with int/decimal/double fields. (2 Comments)

March 1, 2016, 2:56 am

≫ Next: Oracle Cloud Adapter for Oracle RightNow Cloud Service VS Connect Webservice

≪ Previous: Sending emails to Contact - for version Feb 2014 or less (6 Comments)

Topic by Nishi Jahagirdar

Content

Hi All,

I am using an outbound service to send values to an EBS application from Service Cloud. My request consists of limited values and remaining fields will be null. The problem is I can't send null values to the web service for int/decimal/double fields and getting an error as 'Input string was not in correct format'. I tried using 'Nullable<fieldname>' as well as 'datatype?' in Reference.cs file for these three fields, but it didn't help. All the remaining fields are in correct format. I would appreciate if anyone could help me out here to resolve the issue.

Thanks,

Nishi

Version

Aug 15

↧

Oracle Cloud Adapter for Oracle RightNow Cloud Service VS Connect Webservice

March 14, 2016, 10:06 am

≫ Next: Freeboard with REST API

≪ Previous: Unable to send (null) values to web service with int/decimal/double fields. (2 Comments)

Topic by Chaithu

I am new to this oracle service cloud. I am going through the different documentations related to the oracle service cloud. I found these two

"Oracle Cloud adapter" and "Connect WebServices "

1) https://docs.oracle.com/middleware/1213/cloudadapter-rightnow/develop-soa-adapters/intro.htm#TKRDP101

2) http://documentation.custhelp.com/euf/assets/devdocs/may2014/Connect_Web_Services_for_SOAP/Default.htm

Can some one please explain me the difference between these two.

My requirement is I need a customized adapter in between "OPM" and "Oracle Service cloud".

any help will be appreciated.

TIA

Regards

Chaithu

↧

Freeboard with REST API

March 14, 2016, 10:46 am

≫ Next: CPM... obscure behaviour !! (10 Comments)

≪ Previous: Oracle Cloud Adapter for Oracle RightNow Cloud Service VS Connect Webservice

Topic by Michael Locurcio

Does anyone have any experience using Freeboard with the Rest API.

This could be a very powerful and economical way to build web dashboard outside of Oracle for use on readerboard, executives, etc, without the overhead and license needed for the client.

I can't figure out how to get freeboard to authenticate with the Rest API.

↧

CPM... obscure behaviour !! (10 Comments)

December 11, 2015, 5:06 am

≫ Next: Right Now SOAP WebService WSDL build problem

≪ Previous: Freeboard with REST API

Topic by Heena Karir

Hi All,

We have a CPM code written on Incident Create and Update. But as we are testing it, for few incidents the CPM runs fine but for some it does not get invoked. Has any one faced such issues? What could be possible reason?

Thanks,

Heena Karir

↧

Right Now SOAP WebService WSDL build problem

March 15, 2016, 11:35 am

≫ Next: Using Assert in CPM Test Harness (4 Comments)

≪ Previous: CPM... obscure behaviour !! (10 Comments)

Topic by Chaithu

I am trying to build my soap client using wsdltojava command. But i am getting connection timed out error.

My wsdl URL looks like this: https://XXXXX.custhelp.com/cgi-bin/XXXXXX.cfg/services/soap?wsdl

This URL is working fine when i open it through my browser.

Please let me help me out resolve the issue.

↧

Using Assert in CPM Test Harness (4 Comments)

March 7, 2016, 6:06 am

≫ Next: Error "operation not found" while calling method "RequestChat" from a third party application (13 Comments)

≪ Previous: Right Now SOAP WebService WSDL build problem

Topic by Mark

Content

Hi,

Can we use assert in the CPM test harness? I tried adding, but it is not showing up in the test output.

Thanks!

-Mark

Code Block

    public static function validate( $action, $object )
    {
        assert_options(ASSERT_ACTIVE, 1);
        assert(FALSE);

↧

Error "operation not found" while calling method "RequestChat" from a third party application (13 Comments)

March 5, 2015, 1:09 am

≫ Next: RightNow integration with external third party system (6 Comments)

≪ Previous: Using Assert in CPM Test Harness (4 Comments)

Topic by Shubha Shukla

Content

I m facing issue while integrating chat using "The Chat Consumer Interface API".

I am trying to build a third party app (in .net C#) for integrating RightNow chat. I followed steps mentioned in the sample code but its is showing me error "operation not found" while calling method "RequestChat".

This is what is did: I could successfully get the chat API URL and chat API Token using the API Manager WSDL [https://opn-everge3.rightnowdemo.com/cgi-bin/opn_everge3.cfg/services/chat_soap?wsdl=v1.1].

chat API URL: https://bcvipdo02.rightnowtech.com/Chat-WS/services/wschat-enduser
?pool=272:5
chat API Token: 02108e31-5c52-4d6b-ac26-3df2f7ee950e

Then I used "Chat API [https://opn-everge3.rightnowdemo.com/cgi-bin/opn_everge3.cfg/services/chat_soap?wsdl=server] to create chat operations like "RequestChat". But this is throwing exception "Operation Not Found". Code snippet is below.

Please help.

Thanks,

Shubha

Version

14.8.3177.113

Code Block

           public void requestChatTest(String token, String sessionId)  
           {
               try
               {              
                   ChatClientInfoHeader chatClientInfoHeader = new ChatClientInfoHeader();
                   //chatClientInfoHeader.SessionID = sessionId;
                   chatClientInfoHeader.AppID = "EndUserTest";

                   TransactionRequest transactionRequest = new TransactionRequest();
                   transactionRequest.SiteName = "APItest";
                   transactionRequest.ClientTransactionID = transactionId++;
                   transactionRequest.ClientRequestTime = DateTime.Now;
                   TransactionResponse response;

                   ChatCustomerInformation customerInfo = new ChatCustomerInformation();
                   customerInfo.EMailAddress = "shubha.shukla@infogain.com";
                   customerInfo.FirstName = "shubha";
                   customerInfo.LastName = "Shukla";
                   customerInfo.Question = "What testing services do you offer?";

                   ID IncidentId = new ID();
                   IncidentId.id = 13395;
                   ID engId, cancelledSurveyId, completedSurveyId;
                   ChatCreateEngagementResumeEnum resume = ChatCreateEngagementResumeEnum.RESUME;
                   RequestChatResultEnum result;
                   response = _euChatservice.RequestChat(transactionRequest,null, customerInfo, resume, true, token, IncidentId, 
                       out engId, out cancelledSurveyId, out completedSurveyId, out result, out sessionId);
               }

↧

RightNow integration with external third party system (6 Comments)

April 8, 2015, 6:59 am

≫ Next: Unable to retrieve Incident assignedTo (specific Owner), only staffGroup

≪ Previous: Error "operation not found" while calling method "RequestChat" from a third party application (13 Comments)

Topic by Ravindhar N

Hi All,

I have a requirement where once an incident is created in RightNow ,I need to send the incident details to external third party system.

Is the above requirement is feasible if so please share the details and code sample.

I am pretty much new to the RightNow.

Thanks,

↧