Auto create an Incident (17 Comments)

February 9, 2016, 11:13 pm

≪ Previous: Monitoring use of SOAP API (3 Comments)

Topic by VIP

Content

Hi All,

Is there a way to auto-create an Incident? For Eg: Assume that Customer has a follow up task of maintaining Servers monthly or Weekly AC maintenance.

- VIP

Version

Feb 2016

↧

CreatedTime in CPM (1 Comment)

February 22, 2016, 6:16 am

≫ Next: PHP file encoding for french accents

≪ Previous: Auto create an Incident (17 Comments)

Topic by Mohana Gopal Selvam

Hi Gurus,

I have tried to get the incident createdtime in CPM. When I print the field it returns some numeric value. But same value print correctly in ROQL.

Let me know how to store it in correct format.

My code:

$date = $inc->CreatedTime;
print("\nCreatedDate".$date);

Thanks,

Mohan

Sample output:

---------------------------
Test Error
---------------------------

CreatedDate: 1453713418

---------------------------
OK
---------------------------

↧

PHP file encoding for french accents

February 22, 2016, 7:31 am

≫ Next: ConnectPHP run report filter with between operator

≪ Previous: CreatedTime in CPM (1 Comment)

Topic by Harriet Laker

Hi,

I have a script that currently encodes a csv file to UTF-8:

// CONVERT ALL TO UTF-8
$file = "/tmp/contact_import/data/Contact_Data_".date("dmY").".csv";
file_put_contents($file, utf8_encode(file_get_contents($file)));
// CONVERSION COMPLETE

I want to change this encoding to Western Europe (Windows), is there a function for this or would I just use the following:

// CONVERT ALL TO Windows-1252
$file = "/tmp/contact_import/data/Contact_RN_Data.csv";
$file = mb_convert_encoding($file, 'Windows-1252');
// CONVERSION COMPLETE

Thanks!

↧

ConnectPHP run report filter with between operator

February 22, 2016, 1:47 pm

≫ Next: Cannot save/update DB API Error (1 Comment)

≪ Previous: PHP file encoding for french accents

Topic by Rajan Davis

Content

I have a report with a filter for incidents created. I want to know how to query the report using the incidents created filter such that I can query the report for all incidents created between two datetimes.

I know how to run a ROQL query for this information as well as how to pass query information into a filter, just not sure how to pass in a date range into the filter to run the report. I pseudo coded it below, just need to know how to do pass in the values and set the operator to 'between'.

Version

Service Cloud May 2015, ConnectPHP version 1.3

Code Block

// $start_time = 'sanitized start time in ISO format';

// $end_time = 'sanitized end time in ISO format';

$incidents_created_filter = new RNCPHP\AnalyticsReportSearchFilter;
$incidents_created_filter->Name = 'incidents_created';

// part that I am not sure about
// $incidents_created_filter->Values = array($start_time, $end_time);
// $incidents_created_filter->Operator = between;

//end

$filters = new RNCPHP\AnalyticsReportSearchFilterArray;
$filters[] = $incidents_created_filter;

$ar = RNCPHP\AnalyticsReport::fetch(100930);

$data = array(); 

$arr = $ar->run(0, $filters);

for ( $i = $arr->count(); $i--; )
{
    $row = $arr->next();
    $data[] = $row;
}

echo json_encode($data);

↧

Cannot save/update DB API Error (1 Comment)

February 22, 2016, 11:30 am

≫ Next: Is there a way to programatically add a new value to menu type field (1 Comment)

≪ Previous: ConnectPHP run report filter with between operator

Topic by Mike

When trying to update 1 field in 933 objects

Cannot save/update: Answer(ID=220):
DB API Error
While performing update on Answer

I found the below link and it suggests there is a problem on the server side:

http://communities.rightnow.com/posts/01a2c81744

↧

Is there a way to programatically add a new value to menu type field (1 Comment)

February 23, 2016, 7:36 am

≫ Next: Set Incident Channel (1 Comment)

≪ Previous: Cannot save/update DB API Error (1 Comment)

Topic by Pavansatish Annavarapu

Content

Is there a way to programatically add a new value to menu type field? For say, I have a contact custom field of menu type with values A, B and C and if I want to add a new value D to you it.

Regards,

Pavan

Version

15.8

↧

Set Incident Channel (1 Comment)

February 23, 2016, 11:21 am

≫ Next: Register Now! Ask the Experts Webinar: External Data Design Patterns & Read/Write Add-Ins (1 Comment)

≪ Previous: Is there a way to programatically add a new value to menu type field (1 Comment)

Topic by jraynor

Content

I am trying to set an Incident Channel to Email using an Add-In created in .NET. Within the RN environment, if I go to Configuration, Service, Channels, I can see the ID number for each channel by placing the mouse over them, but not all of them seem to match. For example Email is supposed to be 9, but this one does not work and defaults to Phone, Store is supposed to be ID 1003, but somehow Chat is found at Channel ID 1003 instead (Chat should be ID 8). Am I looking for in the wrong place for Channel IDs? Or is there a better way for this? Code snippet provided

Version

August 2015

Code Block

            NamedID ChannelNamedID = new NamedID();
            ID ChannelID = new ID();
            ChannelID.id = 1003;  
            ChannelID.idSpecified = true;
            ChannelNamedID.ID = ChannelID;

↧

Register Now! Ask the Experts Webinar: External Data Design Patterns & Read/Write Add-Ins (1 Comment)

February 17, 2016, 6:39 pm

≫ Next: SendMailingToContact Log and Reports (4 Comments)

≪ Previous: Set Incident Channel (1 Comment)

Topic by Stephanie Kaleva

Oracle Service Cloud Ask the Experts Webinar

External Data Design Patterns & Read/Write Add-Ins

Wednesday, February 24th @ 8 a.m. PST/11 a.m. EST

Join Roderick Peace, Service Cloud Integrations and Accelerators Product Manager, as he dives into how customers are migrating to real time design patterns for external data and how you can leverage concepts from the Accelerators in your projects today. During this webinar, Roderick will talk about:

Read/write add-ins
“Just in time” contact provisioning
Data jurisdiction options available through agent desktop add-ins
The expanding OData integration ecosystem

User level: moderate

About the Presenter:
Roderick Peace is the Product Manager responsible for the Oracle Service Cloud Accelerators (Open Source Reference Integrations to things like Siebel, EBS, and SFDC). Prior to joining the Service Cloud PM team, Roderick lead the global technical architecture team for RightNow professional services. His background includes everything from developing large scale database and interactive marketing initiatives for United Airlines to managing the teams that built theatrical campaigns for Twilight, Inception, and Avatar. Roderick has been with Oracle for the past 5 years and is based in Bozeman, Montana.

↧

SendMailingToContact Log and Reports (4 Comments)

December 28, 2015, 11:38 pm

≫ Next: RunAnalyticsReport Date Range Issue (2 Comments)

≪ Previous: Register Now! Ask the Experts Webinar: External Data Design Patterns & Read/Write Add-Ins (1 Comment)

Topic by RD

Content

When we use SendMailingToContact, does it get recorded in the incident audit log as 'Mailing Sent'?

I used this function from CPM(Process Designer) but nothing gets updated in the audit log of incident.

Version

May 2015

↧

RunAnalyticsReport Date Range Issue (2 Comments)

February 17, 2016, 2:23 pm

≫ Next: How to set system attribute of type Integer using JavaScrip API (1 Comment)

≪ Previous: SendMailingToContact Log and Reports (4 Comments)

Topic by tsans

Content

I have been accessing an Analytic Report using RunAnalyticsReport via Connect Data Services/C# for several months without issue. The report has 2 datetime parameters (> and <=) to limit the results to a specific time frame and options of the report are set to use “Time Zone = Same as Interface” and when I run the report via the user interface everything is fine. However, when I pull the report via Connect the data returned looks as if the requested date range was passed as UTC.

Anyone have any idea why this change occurred and/or how to fix it?

Thanks,

Todd

Version: August 2015

Version

August 2015 - Connect

↧

How to set system attribute of type Integer using JavaScrip API (1 Comment)

February 23, 2016, 2:08 pm

≫ Next: How to Set an "In List" Menu Filter Value Using the SOAP API (2 Comments)

≪ Previous: RunAnalyticsReport Date Range Issue (2 Comments)

Topic by Pradeep Chandolu

Hi there,

I have a question related to this discussion thread: JavaScrip API for System Attribute of type menu

How can we set the system attribute of type Integer using JavaScrip API. I am trying below code but its not working for me:

window.external.Contact.SetCustomFieldByName("CO$PurchaseOrder",2);

I tried in many ways but it did not worked for me.

CO$PurchaseOrder(relationship column) is system attribute of type "Integer".

Thanks in advance for the help.

↧

How to Set an "In List" Menu Filter Value Using the SOAP API (2 Comments)

February 8, 2016, 3:45 pm

≫ Next: Saving form with a lookup on custom object (3 Comments)

≪ Previous: How to set system attribute of type Integer using JavaScrip API (1 Comment)

Topic by Mike Waldron

Content

Here's something I figured out that I thought I'd share with the community.

I have a filter on a report that's "incidents.disp_hierarchy in list" that I was having difficulty setting a value for in my SOAP client. It's "filter3" in the code block below that causes the problem: when it was excluded, everything was fine; when it was included, I was getting the exception

System.ServiceModel.FaultException`1 was unhandled
Message=Cannot run AnalyticsReport: T&SItemAPITest(ID=104586): REPORT_ERROR_VIEWS_ENGINE

After flailing around for a while, I found the following note in the documentation (How Do I ... ? > Working With Reports > Working With Report Filters): When identifying Menu items, do so by ID instead of by name.

Ah-hah. Changing filter3 values as follows:

filter3.Values = new String[] { "220", "221", "222" };

fixed the problem. I was assuming I could use a lookup name for this, but in this case that didn't work.

Code Block

            AnalyticsReportFilter filter1 = new AnalyticsReportFilter() { Name = "StatusID" };
            AnalyticsReportFilter filter2 = new AnalyticsReportFilter() { Name = "IsApiProcessed" };
            AnalyticsReportFilter filter3 = new AnalyticsReportFilter() { Name = "DispHierarchy" };
            AnalyticsReport ar = new AnalyticsReport();
            NamedID filterOp1 = new NamedID();
            NamedID filterOp2 = new NamedID();
            NamedID filterOp3 = new NamedID();
            byte[] dummy;

            ar.ID = new ID() { id = 104586, idSpecified = true };

            filterOp1.ID = new ID() { id = 1, idSpecified = true };
            filterOp1.Name = "Equal";
            filter1.Operator = filterOp1;
            filter1.Values = new String[] { "Completed" };

            filterOp2.ID = new ID() { id = 1, idSpecified = true };
            filterOp2.Name = "Equal";
            filter2.Operator = filterOp2;
            filter2.Values = new String[] { "Yes" };

            filterOp3.ID = new ID() { id = 10, idSpecified = true };
            filterOp3.Name = "Is In List";
            filter3.Operator = filterOp3;
            filter3.Values = new String[] { "Allowed", "Hold", "Decline" };
            ar.Filters = new AnalyticsReportFilter[] { filter1 , filter2, filter3 };

            CSVTableSet cts = this.client.RunAnalyticsReport(new ClientInfoHeader() { AppID = "MakeSOAP" }, ar, 200, 0, ",", false, true, out dummy);

↧

Saving form with a lookup on custom object (3 Comments)

February 25, 2016, 10:48 pm

≫ Next: Sending emails to Contact

≪ Previous: How to Set an "In List" Menu Filter Value Using the SOAP API (2 Comments)

Topic by Saniya Zahid

Content

I am making a .net application which is a contact form. all data (contact fields and contact custom fields) is saving except Area field. Area is a lookup object search field in contact (Area custom object, relation: area is parent and contact is child)

I need help to get that area field

Code Block

Sub CreateContact(AccountName As String, CustomerType As String, DealerK As String, DealerL As String, DealerF As String, DealerG As String, PAccountType As String, MobileNum As String, PhoneNum As String, AccEmail As String, HouseNum As String, PreviousCases As String, Building As String, Description As String, Block As String, Street As String, Area As String, Nearto As String, Cityy As String, CNIC As String)

        Dim Contact As New ORNWeb.RightNowService.Contact
        Dim Name As New PersonName
        Dim Email As New Email
        Dim MPhone As New Phone
        Dim HPhone As New Phone
        Dim emailType As New NamedID
        Dim MphoneType As New NamedID
        Dim HphoneType As New NamedID
        Dim CustType As New NamedID
        Dim Dnkh As New NamedID
        Dim Dnlr As New NamedID
        Dim Dnf As New NamedID
        Dim Dng As New NamedID
        Dim PAccType As New NamedID
        Dim City As New NamedID

        'Name
        Name.First = AccountName
        Contact.Name = Name'Customer Type
        CustType.ID = New ID
        CustType.ID.id = GetNamedIDValue("Contact.CustomFields.c.customertype", CustomerType)
        CustType.ID.idSpecified = True
        Dim CusttType As New GenericField()
        CusttType.name = "customertype"
        CusttType.dataType = DataTypeEnum.NAMED_ID
        CusttType.dataTypeSpecified = True
        CusttType.DataValue = New DataValue()
        CusttType.DataValue.Items = New Object(0) {}
        CusttType.DataValue.ItemsElementName = New ItemsChoiceType(0) {}
        CusttType.DataValue.Items(0) = CustType
        CusttType.DataValue.ItemsElementName(0) = ItemsChoiceType.NamedIDValue

        Dim CCusttType As New GenericObject()
        CCusttType.GenericFields = New GenericField(5) {}
        CCusttType.GenericFields(0) = CusttType
        CCusttType.ObjectType = New RNObjectType()
        CCusttType.ObjectType.TypeName = "ContactCustomFieldsc"

        Dim CusttTypeField As New GenericField()
        CusttTypeField.name = "c"
        CusttTypeField.dataType = DataTypeEnum.[OBJECT]
        CusttTypeField.dataTypeSpecified = True
        CusttTypeField.DataValue = New DataValue()
        CusttTypeField.DataValue.Items = New Object(0) {}
        CusttTypeField.DataValue.Items(0) = CCusttType
        CusttTypeField.DataValue.ItemsElementName = New ItemsChoiceType(0) {}
        CusttTypeField.DataValue.ItemsElementName(0) = ItemsChoiceType.ObjectValue'Dealers
        Dnkh.ID = New ID
        Dnkh.ID.id = GetNamedIDValue("Contact.CustomFields.c.dnkhzone", DealerK)
        Dnkh.ID.idSpecified = True
        Dim DnkhZone As New GenericField()
        DnkhZone.name = "dnkhzone"
        DnkhZone.dataType = DataTypeEnum.NAMED_ID
        DnkhZone.dataTypeSpecified = True
        DnkhZone.DataValue = New DataValue()
        DnkhZone.DataValue.Items = New Object(0) {}
        DnkhZone.DataValue.ItemsElementName = New ItemsChoiceType(0) {}
        DnkhZone.DataValue.Items(0) = Dnkh
        DnkhZone.DataValue.ItemsElementName(0) = ItemsChoiceType.NamedIDValue

        Dim CDnkhZone As New GenericObject()
        CDnkhZone.GenericFields = New GenericField(5) {}
        CDnkhZone.GenericFields(0) = DnkhZone
        CDnkhZone.ObjectType = New RNObjectType()
        CDnkhZone.ObjectType.TypeName = "ContactCustomFieldsc"

        Dim DnkhZoneField As New GenericField()
        DnkhZoneField.name = "c"
        DnkhZoneField.dataType = DataTypeEnum.[OBJECT]
        DnkhZoneField.dataTypeSpecified = True
        DnkhZoneField.DataValue = New DataValue()
        DnkhZoneField.DataValue.Items = New Object(0) {}
        DnkhZoneField.DataValue.Items(0) = CDnkhZone
        DnkhZoneField.DataValue.ItemsElementName = New ItemsChoiceType(0) {}
        DnkhZoneField.DataValue.ItemsElementName(0) = ItemsChoiceType.ObjectValue

        Dnlr.ID = New ID
        Dnlr.ID.id = GetNamedIDValue("Contact.CustomFields.c.dnlrzone", DealerL)
        Dnlr.ID.idSpecified = True
        Dim DnlrZone As New GenericField()
        DnlrZone.name = "dnlrzone"
        DnlrZone.dataType = DataTypeEnum.NAMED_ID
        DnlrZone.dataTypeSpecified = True
        DnlrZone.DataValue = New DataValue()
        DnlrZone.DataValue.Items = New Object(0) {}
        DnlrZone.DataValue.ItemsElementName = New ItemsChoiceType(0) {}
        DnlrZone.DataValue.Items(0) = Dnlr
        DnlrZone.DataValue.ItemsElementName(0) = ItemsChoiceType.NamedIDValue

        Dim CDnlrZone As New GenericObject()
        CDnlrZone.GenericFields = New GenericField(5) {}
        CDnlrZone.GenericFields(0) = DnlrZone
        CDnlrZone.ObjectType = New RNObjectType()
        CDnlrZone.ObjectType.TypeName = "ContactCustomFieldsc"

        Dim DnlrZoneField As New GenericField()
        DnlrZoneField.name = "c"
        DnlrZoneField.dataType = DataTypeEnum.[OBJECT]
        DnlrZoneField.dataTypeSpecified = True
        DnlrZoneField.DataValue = New DataValue()
        DnlrZoneField.DataValue.Items = New Object(0) {}
        DnlrZoneField.DataValue.Items(0) = CDnlrZone
        DnlrZoneField.DataValue.ItemsElementName = New ItemsChoiceType(0) {}
        DnlrZoneField.DataValue.ItemsElementName(0) = ItemsChoiceType.ObjectValue

        Dnf.ID = New ID
        Dnf.ID.id = GetNamedIDValue("Contact.CustomFields.c.dnfzone", DealerF)
        Dnf.ID.idSpecified = True
        Dim DnfZone As New GenericField()
        DnfZone.name = "dnfzone"
        DnfZone.dataType = DataTypeEnum.NAMED_ID
        DnfZone.dataTypeSpecified = True
        DnfZone.DataValue = New DataValue()
        DnfZone.DataValue.Items = New Object(0) {}
        DnfZone.DataValue.ItemsElementName = New ItemsChoiceType(0) {}
        DnfZone.DataValue.Items(0) = Dnf
        DnfZone.DataValue.ItemsElementName(0) = ItemsChoiceType.NamedIDValue

        Dim CDnfZone As New GenericObject()
        CDnfZone.GenericFields = New GenericField(5) {}
        CDnfZone.GenericFields(0) = DnfZone
        CDnfZone.ObjectType = New RNObjectType()
        CDnfZone.ObjectType.TypeName = "ContactCustomFieldsc"

        Dim DnfZoneField As New GenericField()
        DnfZoneField.name = "c"
        DnfZoneField.dataType = DataTypeEnum.[OBJECT]
        DnfZoneField.dataTypeSpecified = True
        DnfZoneField.DataValue = New DataValue()
        DnfZoneField.DataValue.Items = New Object(0) {}
        DnfZoneField.DataValue.Items(0) = CDnfZone
        DnfZoneField.DataValue.ItemsElementName = New ItemsChoiceType(0) {}
        DnfZoneField.DataValue.ItemsElementName(0) = ItemsChoiceType.ObjectValue

        Dng.ID = New ID
        Dng.ID.id = GetNamedIDValue("Contact.CustomFields.c.dngzone", DealerG)
        Dng.ID.idSpecified = True
        Dim DngZone As New GenericField()
        DngZone.name = "dngzone"
        DngZone.dataType = DataTypeEnum.NAMED_ID
        DngZone.dataTypeSpecified = True
        DngZone.DataValue = New DataValue()
        DngZone.DataValue.Items = New Object(0) {}
        DngZone.DataValue.ItemsElementName = New ItemsChoiceType(0) {}
        DngZone.DataValue.Items(0) = Dng
        DngZone.DataValue.ItemsElementName(0) = ItemsChoiceType.NamedIDValue

        Dim CDngZone As New GenericObject()
        CDngZone.GenericFields = New GenericField(5) {}
        CDngZone.GenericFields(0) = DngZone
        CDngZone.ObjectType = New RNObjectType()
        CDngZone.ObjectType.TypeName = "ContactCustomFieldsc"

        Dim DngZoneField As New GenericField()
        DngZoneField.name = "c"
        DngZoneField.dataType = DataTypeEnum.[OBJECT]
        DngZoneField.dataTypeSpecified = True
        DngZoneField.DataValue = New DataValue()
        DngZoneField.DataValue.Items = New Object(0) {}
        DngZoneField.DataValue.Items(0) = CDngZone
        DngZoneField.DataValue.ItemsElementName = New ItemsChoiceType(0) {}
        DngZoneField.DataValue.ItemsElementName(0) = ItemsChoiceType.ObjectValue'Parent Account Type
        PAccType.ID = New ID
        PAccType.ID.id = GetNamedIDValue("Contact.CustomFields.c.parentaccounttype", PAccountType)
        PAccType.ID.idSpecified = True
        Dim PAcccType As New GenericField()
        PAcccType.name = "parentaccounttype"
        PAcccType.dataType = DataTypeEnum.NAMED_ID
        PAcccType.dataTypeSpecified = True
        PAcccType.DataValue = New DataValue()
        PAcccType.DataValue.Items = New Object(0) {}
        PAcccType.DataValue.ItemsElementName = New ItemsChoiceType(0) {}
        PAcccType.DataValue.Items(0) = PAccType
        PAcccType.DataValue.ItemsElementName(0) = ItemsChoiceType.NamedIDValue

        Dim CPAcccType As New GenericObject()
        CPAcccType.GenericFields = New GenericField(5) {}
        CPAcccType.GenericFields(0) = PAcccType
        CPAcccType.ObjectType = New RNObjectType()
        CPAcccType.ObjectType.TypeName = "ContactCustomFieldsc"

        Dim PAcccTypeField As New GenericField()
        PAcccTypeField.name = "c"
        PAcccTypeField.dataType = DataTypeEnum.[OBJECT]
        PAcccTypeField.dataTypeSpecified = True
        PAcccTypeField.DataValue = New DataValue()
        PAcccTypeField.DataValue.Items = New Object(0) {}
        PAcccTypeField.DataValue.Items(0) = CPAcccType
        PAcccTypeField.DataValue.ItemsElementName = New ItemsChoiceType(0) {}
        PAcccTypeField.DataValue.ItemsElementName(0) = ItemsChoiceType.ObjectValue'Numbers
        MPhone.action = ActionEnum.add
        MPhone.actionSpecified = True
        MphoneType.ID = New ID
        MphoneType.ID.id = 1
        MphoneType.ID.idSpecified = True
        MPhone.PhoneType = MphoneType
        MPhone.Number = MobileNum

        HPhone.action = ActionEnum.add
        HPhone.actionSpecified = True
        HphoneType.ID = New ID
        HphoneType.ID.id = 4
        HphoneType.ID.idSpecified = True
        HPhone.PhoneType = HphoneType
        HPhone.Number = PhoneNum
        Contact.Phones = {MPhone, HPhone}

      'Parent Account'Email
        Email.action = ActionEnum.add
        Email.actionSpecified = True
        emailType.ID = New ID
        emailType.ID.id = 0
        emailType.ID.idSpecified = True
        Email.AddressType = emailType
        Email.Address = AccEmail
        Contact.Emails = {Email}'House Number
        Dim HouseNo As New GenericField()
        HouseNo.name = "house_number"
        HouseNo.dataType = DataTypeEnum.[STRING]
        HouseNo.dataTypeSpecified = True
        HouseNo.DataValue = New DataValue()
        HouseNo.DataValue.Items = New Object(0) {}
        HouseNo.DataValue.ItemsElementName = New ItemsChoiceType(0) {}
        HouseNo.DataValue.Items(0) = HouseNum
        HouseNo.DataValue.ItemsElementName(0) = ItemsChoiceType.StringValue

        Dim CHouseNo As New GenericObject()
        CHouseNo.GenericFields = New GenericField(5) {}
        CHouseNo.GenericFields(0) = HouseNo
        CHouseNo.ObjectType = New RNObjectType()
        CHouseNo.ObjectType.TypeName = "ContactCustomFieldsc"

        Dim HouseNoField As New GenericField()
        HouseNoField.name = "c"
        HouseNoField.dataType = DataTypeEnum.[OBJECT]
        HouseNoField.dataTypeSpecified = True
        HouseNoField.DataValue = New DataValue()
        HouseNoField.DataValue.Items = New Object(0) {}
        HouseNoField.DataValue.Items(0) = CHouseNo
        HouseNoField.DataValue.ItemsElementName = New ItemsChoiceType(0) {}
        HouseNoField.DataValue.ItemsElementName(0) = ItemsChoiceType.ObjectValue'Previous Cases
        Dim PCases As New GenericField()
        PCases.name = "previous_case"
        PCases.dataType = DataTypeEnum.[STRING]
        PCases.dataTypeSpecified = True
        PCases.DataValue = New DataValue()
        PCases.DataValue.Items = New Object(0) {}
        PCases.DataValue.ItemsElementName = New ItemsChoiceType(0) {}
        PCases.DataValue.Items(0) = PreviousCases
        PCases.DataValue.ItemsElementName(0) = ItemsChoiceType.StringValue

        Dim CPCases As New GenericObject()
        CPCases.GenericFields = New GenericField(5) {}
        CPCases.GenericFields(0) = PCases
        CPCases.ObjectType = New RNObjectType()
        CPCases.ObjectType.TypeName = "ContactCustomFieldsc"

        Dim PCasesField As New GenericField()
        PCasesField.name = "c"
        PCasesField.dataType = DataTypeEnum.[OBJECT]
        PCasesField.dataTypeSpecified = True
        PCasesField.DataValue = New DataValue()
        PCasesField.DataValue.Items = New Object(0) {}
        PCasesField.DataValue.Items(0) = CPCases
        PCasesField.DataValue.ItemsElementName = New ItemsChoiceType(0) {}
        PCasesField.DataValue.ItemsElementName(0) = ItemsChoiceType.ObjectValue'Building
        Dim Build As New GenericField()
        Build.name = "building"
        Build.dataType = DataTypeEnum.[STRING]
        Build.dataTypeSpecified = True
        Build.DataValue = New DataValue()
        Build.DataValue.Items = New Object(0) {}
        Build.DataValue.ItemsElementName = New ItemsChoiceType(0) {}
        Build.DataValue.Items(0) = Building
        Build.DataValue.ItemsElementName(0) = ItemsChoiceType.StringValue

        Dim CBuild As New GenericObject()
        CBuild.GenericFields = New GenericField(5) {}
        CBuild.GenericFields(0) = Build
        CBuild.ObjectType = New RNObjectType()
        CBuild.ObjectType.TypeName = "ContactCustomFieldsc"

        Dim BuildField As New GenericField()
        BuildField.name = "c"
        BuildField.dataType = DataTypeEnum.[OBJECT]
        BuildField.dataTypeSpecified = True
        BuildField.DataValue = New DataValue()
        BuildField.DataValue.Items = New Object(0) {}
        BuildField.DataValue.Items(0) = CBuild
        BuildField.DataValue.ItemsElementName = New ItemsChoiceType(0) {}
        BuildField.DataValue.ItemsElementName(0) = ItemsChoiceType.ObjectValue'Description
        Dim Desc As New GenericField()
        Desc.name = "description"
        Desc.dataType = DataTypeEnum.[STRING]
        Desc.dataTypeSpecified = True
        Desc.DataValue = New DataValue()
        Desc.DataValue.Items = New Object(0) {}
        Desc.DataValue.ItemsElementName = New ItemsChoiceType(0) {}
        Desc.DataValue.Items(0) = Description
        Desc.DataValue.ItemsElementName(0) = ItemsChoiceType.StringValue

        Dim CDesc As New GenericObject()
        CDesc.GenericFields = New GenericField(5) {}
        CDesc.GenericFields(0) = Desc
        CDesc.ObjectType = New RNObjectType()
        CDesc.ObjectType.TypeName = "ContactCustomFieldsc"

        Dim DescField As New GenericField()
        DescField.name = "c"
        DescField.dataType = DataTypeEnum.[OBJECT]
        DescField.dataTypeSpecified = True
        DescField.DataValue = New DataValue()
        DescField.DataValue.Items = New Object(0) {}
        DescField.DataValue.Items(0) = CDesc
        DescField.DataValue.ItemsElementName = New ItemsChoiceType(0) {}
        DescField.DataValue.ItemsElementName(0) = ItemsChoiceType.ObjectValue'Block
        Dim Blockk As New GenericField()
        Blockk.name = "block_sector_c"
        Blockk.dataType = DataTypeEnum.[STRING]
        Blockk.dataTypeSpecified = True
        Blockk.DataValue = New DataValue()
        Blockk.DataValue.Items = New Object(0) {}
        Blockk.DataValue.ItemsElementName = New ItemsChoiceType(0) {}
        Blockk.DataValue.Items(0) = Block
        Blockk.DataValue.ItemsElementName(0) = ItemsChoiceType.StringValue

        Dim CBlockk As New GenericObject()
        CBlockk.GenericFields = New GenericField(5) {}
        CBlockk.GenericFields(0) = Blockk
        CBlockk.ObjectType = New RNObjectType()
        CBlockk.ObjectType.TypeName = "ContactCustomFieldsc"

        Dim BlockkField As New GenericField()
        BlockkField.name = "c"
        BlockkField.dataType = DataTypeEnum.[OBJECT]
        BlockkField.dataTypeSpecified = True
        BlockkField.DataValue = New DataValue()
        BlockkField.DataValue.Items = New Object(0) {}
        BlockkField.DataValue.Items(0) = CBlockk
        BlockkField.DataValue.ItemsElementName = New ItemsChoiceType(0) {}
        BlockkField.DataValue.ItemsElementName(0) = ItemsChoiceType.ObjectValue'Street
        Dim Streett As New GenericField()
        Streett.name = "street_road_c"
        Streett.dataType = DataTypeEnum.[STRING]
        Streett.dataTypeSpecified = True
        Streett.DataValue = New DataValue()
        Streett.DataValue.Items = New Object(0) {}
        Streett.DataValue.ItemsElementName = New ItemsChoiceType(0) {}
        Streett.DataValue.Items(0) = Street
        Streett.DataValue.ItemsElementName(0) = ItemsChoiceType.StringValue

        Dim CStreett As New GenericObject()
        CStreett.GenericFields = New GenericField(5) {}
        CStreett.GenericFields(0) = Streett
        CStreett.ObjectType = New RNObjectType()
        CStreett.ObjectType.TypeName = "ContactCustomFieldsc"

        Dim StreettField As New GenericField()
        StreettField.name = "c"
        StreettField.dataType = DataTypeEnum.[OBJECT]
        StreettField.dataTypeSpecified = True
        StreettField.DataValue = New DataValue()
        StreettField.DataValue.Items = New Object(0) {}
        StreettField.DataValue.Items(0) = CStreett
        StreettField.DataValue.ItemsElementName = New ItemsChoiceType(0) {}
        StreettField.DataValue.ItemsElementName(0) = ItemsChoiceType.ObjectValue'Area
        Dim Areaa As New GenericField()
        Areaa.name = "area"
        Areaa.dataType = DataTypeEnum.LONG
        Areaa.dataTypeSpecified = True
        Areaa.DataValue = New DataValue()
        Areaa.DataValue.Items = New Object(0) {}
        Areaa.DataValue.ItemsElementName = New ItemsChoiceType(0) {}
        Areaa.DataValue.Items(0) = IDGetter("ID", "LookupName", "CO.Area", Area)
        Areaa.DataValue.ItemsElementName(0) = ItemsChoiceType.StringValue

        Dim CAreaa As New GenericObject()
        CAreaa.GenericFields = New GenericField(5) {}
        CAreaa.GenericFields(0) = Areaa
        CAreaa.ObjectType = New RNObjectType()
       CAreaa.ObjectType.TypeName = "ContactCustomFieldsc"

        Dim AreaField As New GenericField()
        AreaField.name = "c"
        AreaField.dataType = DataTypeEnum.[OBJECT]
        AreaField.dataTypeSpecified = True
        AreaField.DataValue = New DataValue()
        AreaField.DataValue.Items = New Object(0) {}
        AreaField.DataValue.Items(0) = CAreaa
        AreaField.DataValue.ItemsElementName = New ItemsChoiceType(0) {}
        AreaField.DataValue.ItemsElementName(0) = ItemsChoiceType.ObjectValue'NearTo
        Dim NearTTo As New GenericField()
        NearTTo.name = "near_to_c"
        NearTTo.dataType = DataTypeEnum.[STRING]
        NearTTo.dataTypeSpecified = True
        NearTTo.DataValue = New DataValue()
        NearTTo.DataValue.Items = New Object(0) {}
        NearTTo.DataValue.ItemsElementName = New ItemsChoiceType(0) {}
        NearTTo.DataValue.Items(0) = Nearto
        NearTTo.DataValue.ItemsElementName(0) = ItemsChoiceType.StringValue

       Dim CNearTTo As New GenericObject()
        CNearTTo.GenericFields = New GenericField(5) {}
        CNearTTo.GenericFields(0) = NearTTo
        CNearTTo.ObjectType = New RNObjectType()
        CNearTTo.ObjectType.TypeName = "ContactCustomFieldsc"

       Dim NearTToField As New GenericField()
        NearTToField.name = "c"
        NearTToField.dataType = DataTypeEnum.[OBJECT]
        NearTToField.dataTypeSpecified = True
        NearTToField.DataValue = New DataValue()
        NearTToField.DataValue.Items = New Object(0) {}
        NearTToField.DataValue.Items(0) = CStreett
        NearTToField.DataValue.ItemsElementName = New ItemsChoiceType(0) {}
        NearTToField.DataValue.ItemsElementName(0) = ItemsChoiceType.ObjectValue'City
        City.ID = New ID
        City.ID.id = GetNamedIDValue("Contact.CustomFields.c.city", Cityy)
        City.ID.idSpecified = True
        Dim Citty As New GenericField()
        Citty.name = "city"
        Citty.dataType = DataTypeEnum.NAMED_ID
        Citty.dataTypeSpecified = True
        Citty.DataValue = New DataValue()
        Citty.DataValue.Items = New Object(0) {}
        Citty.DataValue.ItemsElementName = New ItemsChoiceType(0) {}
        Citty.DataValue.Items(0) = City
        Citty.DataValue.ItemsElementName(0) = ItemsChoiceType.NamedIDValue

        Dim CCitty As New GenericObject()
        CCitty.GenericFields = New GenericField(5) {}
        CCitty.GenericFields(0) = Citty
        CCitty.ObjectType = New RNObjectType()
        CCitty.ObjectType.TypeName = "ContactCustomFieldsc"

        Dim CCittyField As New GenericField()
        CCittyField.name = "c"
        CCittyField.dataType = DataTypeEnum.[OBJECT]
        CCittyField.dataTypeSpecified = True
        CCittyField.DataValue = New DataValue()
        CCittyField.DataValue.Items = New Object(0) {}
        CCittyField.DataValue.Items(0) = CCitty
        CCittyField.DataValue.ItemsElementName = New ItemsChoiceType(0) {}
        CCittyField.DataValue.ItemsElementName(0) = ItemsChoiceType.ObjectValue'CNIC
        Dim CNICNo As New GenericField()
        CNICNo.name = "cnic"
        CNICNo.dataType = DataTypeEnum.[STRING]
        CNICNo.dataTypeSpecified = True
        CNICNo.DataValue = New DataValue()
        CNICNo.DataValue.Items = New Object(0) {}
        CNICNo.DataValue.ItemsElementName = New ItemsChoiceType(0) {}
        CNICNo.DataValue.Items(0) = CNIC
        CNICNo.DataValue.ItemsElementName(0) = ItemsChoiceType.StringValue

        Dim CCNICNo As New GenericObject()
        CCNICNo.GenericFields = New GenericField(5) {}
        CCNICNo.GenericFields(0) = CNICNo
        CCNICNo.ObjectType = New RNObjectType()
        CCNICNo.ObjectType.TypeName = "ContactCustomFieldsc"

        Dim CNICNoField As New GenericField()
        CNICNoField.name = "c"
        CNICNoField.dataType = DataTypeEnum.[OBJECT]
        CNICNoField.dataTypeSpecified = True
        CNICNoField.DataValue = New DataValue()
        CNICNoField.DataValue.Items = New Object(0) {}
        CNICNoField.DataValue.Items(0) = CCNICNo
        CNICNoField.DataValue.ItemsElementName = New ItemsChoiceType(0) {}
        CNICNoField.DataValue.ItemsElementName(0) = ItemsChoiceType.ObjectValue'Final Contact Object
        Contact.CustomFields = New GenericObject()
        Contact.CustomFields.GenericFields = New GenericField(15) {}
        Contact.CustomFields.GenericFields(0) = CusttTypeField
        Contact.CustomFields.GenericFields(11) = DnkhZoneField
        Contact.CustomFields.GenericFields(12) = DnlrZoneField
        Contact.CustomFields.GenericFields(13) = DnfZoneField
        Contact.CustomFields.GenericFields(14) = DngZoneField
        Contact.CustomFields.GenericFields(1) = PAcccTypeField
        Contact.CustomFields.GenericFields(2) = HouseNoField
        Contact.CustomFields.GenericFields(3) = PCasesField
        Contact.CustomFields.GenericFields(4) = BuildField
        Contact.CustomFields.GenericFields(5) = DescField
        Contact.CustomFields.GenericFields(6) = BlockkField
        Contact.CustomFields.GenericFields(7) = StreettField
        Contact.CustomFields.GenericFields(8) = NearTToField
        Contact.CustomFields.GenericFields(9) = CCittyField
        Contact.CustomFields.GenericFields(10) = CNICNoField

        Contact.CustomFields.ObjectType = New RNObjectType()
        Contact.CustomFields.ObjectType.TypeName = "ContactCustomFields"

        Dim newObjects As RNObject() = New RNObject() {Contact}
        Dim clientInfoHeader As New ClientInfoHeader
        Dim options As New CreateProcessingOptions
        clientInfoHeader.AppID = "Basic Create"

        Try
            Dim results As RNObject() = _client.Create(clientInfoHeader, newObjects, options)
            MsgBox("Contact created!")
        Catch ex As FaultException
            MsgBox("Email Duplication Error")
        End Try

    End Sub

Image

File

test.png(69KB)

↧

Sending emails to Contact

February 28, 2016, 12:19 am

≫ Next: Unable to send (null) values to web service with int/decimal/double fields.

≪ Previous: Saving form with a lookup on custom object (3 Comments)

Topic by VIP

Content

Hi All,

I need to send an email on completion of form registration. I tried to do this using business rules but unfortunately my requirement deals with custom objects which cannot be used in biz rules.

I tried using Public Mail API but instance is of Feb 2014 version and wont be able to avail Public Mail API services(because it is enabled after Aug 2014 version).

Is there a way to send emails to Contact OOTB without above services? I had following things in mind as a work around - Need to know if these are feasible or valid?

Use of SendEmailingtoContact via Web Services: Could I use cURL and invoke SendEmailingtoContact() for sending emails?
White-listing of SMTP emails: Some of the basic features of SMTP mails should be neabled. Thinking of raising a request to Oracle team to enable this. Is this a good idea?

Please share your thoughts.

- VIP

Version

Feb 2014

↧

Unable to send (null) values to web service with int/decimal/double fields.

March 1, 2016, 2:56 am

≫ Next: Last logged in date (1 Comment)

≪ Previous: Sending emails to Contact

Topic by Nishi Jahagirdar

Content

Hi All,

I am using an outbound service to send values to an EBS application from Service Cloud. My request consists of limited values and remaining fields will be null. The problem is I can't send null values to the web service for int/decimal/double fields and getting an error as 'Input string was not in correct format'. I tried using 'Nullable<fieldname>' as well as 'datatype?' in Reference.cs file for these three fields, but it didn't help. All the remaining fields are in correct format. I would appreciate if anyone could help me out here to resolve the issue.

Thanks,

Nishi

Version

Aug 15

↧

Last logged in date (1 Comment)

March 1, 2016, 6:52 am

≫ Next: SOAP: move FileAttachments from one Contact to another (3 Comments)

≪ Previous: Unable to send (null) values to web service with int/decimal/double fields.

Topic by Harriet Laker

Hi,

Is there a way to retrieve the last logged in date of a contact?

A customer wants to disable contacts that haven't logged in for 90 days - is there a field or a query I can call to get this information?

Thanks

↧

SOAP: move FileAttachments from one Contact to another (3 Comments)

June 21, 2013, 1:50 am

≫ Next: Creating CustomFields using SOAP / PHP (13 Comments)

≪ Previous: Last logged in date (1 Comment)

Topic by Nils Gotzhein

Content

Hi,

when synchronizing our legacy Customer Database into RightNow using "Connect Web Services for soap" we come to a point where we want to merge two Contacts belonging to the same person into one. By "merging" we mean to transfer all the Incidents, Tasks, Opportunites and FileAttachments associated to one customer account to the other and then deleting it after.

Moving Incidents, Tasks and Opportunites does work, however I have no clue how to sync the FileAttachments. Here is what I tried:

- get the Contact object of the "source" contact (using Get)

- get the Contact object of the "target" contact (using Get)

- copy the FileAttachments property from the source to the target Contact

- synchronizing the target Contact to RightNow using Update command.

I reviewed the outgoing SOAP-Call, and it clearly contains information about the File which is supposed to move (no Data of course, just meta data like name, size and mime type). The SOAP-response indicates no errors. Yet my attapmt to move the FileAttachments have absolutely no effect. The files remain in their original accounts after the Update call.

Another idea would be to first download all attachments from one account and then to upload them to the other. But then I have no idea to upload files using the SOAP API, and it would also cause unnecessary overhead.

We are using RightNow CX November 2011

Is there any way to move those FileAttachments between Contacts?

Version

RightNow CX November 2011

↧

Creating CustomFields using SOAP / PHP (13 Comments)

January 24, 2014, 5:04 am

≫ Next: Error while run report search filter using ConnectPHP

≪ Previous: SOAP: move FileAttachments from one Contact to another (3 Comments)

Topic by Roy

Content

I've given up on trying to populate a custom object, instead we are now trying to fill a custom field... but for some reason the DataValue field isn’t being populated. Here is my code:

      $generic_namespace = 'urn:generic.ws.rightnow.com/v1_2';

      $GenericField3 = new RNGenericField();
      $GenericField3->name = 'customfield';
      $GenericField3->dataType = 'STRING';
      $DataValue3 = new RNDataValue();
      $DataValue3->StringValue = '1234567890';

      $GenericField3->DataValue = $DataValue3;
      $genericObject3 = new RNGenericObject();
      $genericObjectType3 = new RNObjectType();
      $genericObjectType3->TypeName = 'IncidentCustomFieldsc';
      $genericObject3->ObjectType = $genericObjectType3;
      $genericObject3->GenericFields = array($GenericField3);

      $genericFields = new RNGenericField();
      $genericFields->name = 'c';
      $genericFields->dataType = 'OBJECT';
      $DataValue4 = new RNDataValue();
      $DataValue4->ObjectValue = $genericObject;
      $genericFields->DataValue =  $DataValue4;

      $genericObject = new RNGenericObject();
      $genericObjectType = new RNObjectType();
      $genericObjectType->TypeName = 'IncidentCustomFields';
      $genericObject->ObjectType = $genericObjectType;
      $genericObject->GenericFields = array($genericFields);

      $genericObjectNS = new SoapVar($genericObject,SOAP_ENC_OBJECT,null,null,'CustomFields',$generic_namespace);
      $Incident->CustomFields = $genericObjectNS;

This results in the following XML:

<ns1:CustomFields xsi:type="ns2:GenericObject">
          <ns2:ObjectType>
            <ns2:Namespace xsi:nil="true"/>
            <ns2:TypeName>IncidentCustomFields</ns2:TypeName>
          </ns2:ObjectType>
          <ns2:GenericFields dataType="OBJECT" name="c">
            <ns2:DataValue/>
          </ns2:GenericFields>
        </ns1:CustomFields>

When I looks at the documentation I can see DataValue should contain an ObjectValue. As you can see, when I give the DataValue a property called ObjectValue it is simply ignored… I tried explicitly setting namespaces and types, but to no avail.

Does anyone have an idea on how to set a custom field in RightNow using PHP SOAP?

Version

1.2

↧

Error while run report search filter using ConnectPHP

March 3, 2016, 6:26 am

≫ Next: Error insert DateTime request with Java SOAP (7 Comments)

≪ Previous: Creating CustomFields using SOAP / PHP (13 Comments)

Topic by Baljeet Singh

Content

Hi,

I have report which has some search date range filter. I want to get incidents which are created between two specific dates or transactions.created. I have two filters

incidents.created (Filter Name: IncidentCreated)
transactions.created (Filter Name: TimeRange)

When I run this report with search filter values then I am getting this error message.

Cannot run AnalyticsReport: SA Incident moved to another queue hourly(ID=104770): REPORT_ERROR_EXCEEDS_TIME_THRESHOLD

Does it mean report getting too much time to get results or something else?

I am not using ROQL query because report is faster than ROQL query. I found the similar post which is facing similar type of issue.

http://communities.rightnow.com/posts/e9345beba9

Here is the code

$status_filter = new RNCPHP\AnalyticsReportSearchFilter;
$status_filter->Name = 'TimeRange';
$status_filter->Values = array( '1457009241','1457005641' );
$Operator = new RNCPHP\NamedIDOptList();
$Operator->ID = 6;
$Operator2 = new RNCPHP\NamedIDOptList();
$Operator2->ID = 4;

$filters = new RNCPHP\AnalyticsReportSearchFilterArray;
$filters[] = $status_filter;
$ar = RNCPHP\AnalyticsReport::fetch( $report_id);
$arr = $ar->run( 0, $filters );
$nrows = $arr->count();

Anyone has an idea how to fix this issue?

Thanks in advance !!

Regards

Baljeet Singh

Version

Oracle RightNow CX Cloud Service February 2014

↧

Error insert DateTime request with Java SOAP (7 Comments)

January 13, 2015, 11:12 am

≫ Next: Trying to use node.js application to get data from CWS using SOAP (2 Comments)

≪ Previous: Error while run report search filter using ConnectPHP

Topic by Rodolfo Noviski

Content

Hello, I am making a request to the web service using Java. I have a custom field with datatype DateTime. When I run the application with the following date '8/11/2012 15:53:44' when it appears in the system with the following date '8/11/2012 1:53:44 PM'. The system is set to the current time zone in Brazil and in your being rotated the java application is also to schedule time in Brazil.

The following piece of code I'm using to convert the date:

Has anyone experienced this?
Any idea how to solve?

Thanks

Code Block

private DataValue createValue(Calendar value)
{
        DataValue dv = new DataValue();
        dv.setDateTimeValue(value);
        return dv;
}

try 
{
GenericField horariodeinicio = new GenericField();
horariodeinicio.setName("horariodeinicio");
DateFormat df = new SimpleDateFormat("yyyy-MM-dd HH:mm:ss");
Date data = df.parse("2012-11-08 15:53:44");
Calendar c = Calendar.getInstance();
c.setTime(data);
horariodeinicio.setDataValue(createValue(c));            
} catch (ParseException e) {
e.printStackTrace();
}

↧