Topic by Robert Abbott
Hi, we recently switched from v1 to v1_2 wsdl. Now we catch this error: System.ServiceModel.FaultCode:Data element in the Message is NULL. Where might I begin to troubleshoot this? Possibly, one of our custom fields is NULL? But which one? Thanks!
Topic by Keerthi Peesapati
Hi All,
I required a help in ICS.
How do I schedule the Field service Activity ID with using date parameters in oracle ICS.
Regards,
shiva
Topic by Umesh Pansara
I want to create a report which shows/returns file attachment with actual file data(like in form of bye[] or any other valid format). Please suggest me the way how can I can achieve this..
Topic by Aarnav P
Hi all,
I am writing a custom script in cPHP which makes POST requests to webservice API using Curl.
I have tested the API using external tools (postman) from my computer and it worked fine but when I try to implement it from custom script using curl, I am getting an error saying 'Couldn't connect to host'.
is there any restriction/configuration requirements in RightNow which is preventing me to connect to API?
Topic by Marlena C
Our developer is having an issue with updating incidents with a Private Note when using PATCH.
For some reason, the Account ID is not setting correctly. Is there something missing here?
Here are her notes:
I am [using PATCH method]... and the incident is updated with the new thread when I do so, but the account portion is completely ignored. For example, if I send:{ "threads": { "account": { "id": 379470 }, "entryType": { "lookupName": "Note" }, "text": "Here is a new note." } }
to:
https://xxxxxx--tst.custhelp.com/services/rest/connect/v1.3/incidents/3128592
... the result is that a new thread is added (correct) with entryType of Note (correct) and account of 377694 (incorrect) [Account 377694 is the account used to authenticate when the script starts.]. If I attempt to update a thread directly by sending:
{ "account": { "id": 379470 } }
to:
https://xxxxxx--tst.custhelp.com/services/rest/connect/v1.3/incidents/3128592/threads/11523135
... then 200 (success) is returned, but the thread is not updated.
Topic by Bryan Bingham
I am using the Connect REST API only. I am a beginner in the Oracle world, but otherwise a highly experienced REST API consumer.
The customFields/c table for my customer has a bunch of objects that look like NamedIDs. However, I can't seem to retrieve their id/value pairs using any syntax I can discover. There is an article here about how to do it via PHP, which does me no good.
https://{{site}}/services/rest/connect/latest/metadata-catalog/incidents/customFields/c/business_unit
works just fine.
The documented API to retrieve NamedID values works for this:
https://{{site}}/services/rest/connect/latest/namedIDs/incidents/severity
but not this:
https://{{site}}/services/rest/connect/latest/namedIDs/incidents/customFields/c/business_unit
returns "Unrecognized resource element: customFields",
Topic by Bhagwan Singh Mer
Hello,
Has anyone tried sending a sms using custom process designer ? We are trying to send a sms during incident update process but are not able to get far.
We have been successful with workspace add-ins (sending sms through custom button click) but want to automate it through process designer approach.
We have a standalone sms sending php code that works fine but when we use it inside process designer, system does not accept it at first place
Is this the correct way? any pointers
Thanks,
B
Topic by vijay kalidasan
I am trying to update contacts using data import wizard.
I have a custom filed called passport number that is not a mandatory field while inserting or updating, but when i upload csv file for updating , all records are getting errors related to "Missing required filed for c$passportnumber".
PFA : screen shot of custom field.
Topic by Nishi
Hi All,
I am trying to set the value of a parent field "Resource" for Incident object using JavaScript API (inside a custom script). Whenever a new incident is created , I want to set this parent field based on a report result. I am able to get the report result but the below function is not working. Any pointers would be helpful.
Thanks,
Nishi
Topic by Ujjwal Waghmare
Hi,
I was thinking if we can integrate Service cloud with salescloud. For example: A contact created in rightnow should be reflected in salescloud as well. I want to try it WITHOUT ICS. I want to create an addin using .Net wherein the user enters the contact details in rightnow and clicks a button and the contact details will be visible in salescloud as well
Also i have been trying to create a contact in rightnow(i know we can create contacts in rightnow but i was just trying it ;p because i might have to use the same logic for integrating it with salescloud) by making an addin in .Net. The code works perfectly when i don't put it in the workspace addin template(I wanted to create an addin where the the user will click the button and the contact will get created), but when i put it in the template i get the following error
i used the soap wsdl for this.
Can someone tell me how to proceed with the same?
Thanks in advance! ;)
Topic by Richard Morgan
We're seeing an exception on login of the desktop agent:
RightNow.Installer.InitEngine Error: 1 : [20:45:48.1283] Unhandled exception in the InitEngine app domain
Exception Level 1 - ArgumentOutOfRangeException: Index was out of range. Must be non-negative and less than the size of the collection.
Parameter name: index
at System.ThrowHelper.ThrowArgumentOutOfRangeException()
at System.Collections.Generic.List`1.get_Item(Int32 index)
at RightNow.Services.Client.MessageBaseLoader.ProcessOptlist(OptlItems oldOptlist, OptlItems optlist, Int32 offset)
at RightNow.Services.Client.MessageBaseLoader.ProcessOptlist(IEnumerable`1 queue, OptListId optlistId, OptlItems oldOptlist, Int32 offset)
at RightNow.Services.Client.MessageBaseLoader.RetrieveMessageBases()
at System.Threading.ThreadHelper.ThreadStart_Context(Object state)
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Threading.ThreadHelper.ThreadStart()
From what I can tell, there is a new value in the OptList on the server that is not in the local cache. The new value is "EXCEPTION_HELP_FORCE_SUBMIT".
Does anyone know what setting this corresponds to? I am thinking some configuration setting change was made on the server and is now invalid.
This error is only seen once then the local cache is fixed, but I really hate to have my users see this error. Also, I'd like to know how to avoid this in future.
Topic by Eric Den Hollander
I'm using the Connect PHP API and am using this code to get a RightNow Customer object:
$contact = RNCPHP\Contact::fetch(186762);
When I do a print_r or a var_dump of $contact, all the values are empty.
However, if I echo or assign a variable a parameter of the $contact object and then do an print_r or var_dump, that particular parameter is filled in. Why is this happening?
Topic by Bastiaan van der Kooij
Somehow when sending a message with the Mail API in a CPM the FriendlyFromAddress & ReplyToAddress are simply not coming through no matter what options I try. It always arrives without a trace of the friendly from & reply to address. I also tried setting custom headers like;
$MailMessage->Headers = "Reply-To: new@othermail.com";
But also nothing...
Can someone let me know what could be the issue here, since although this is documented in the MailMessage object, the sample does not use any of these setting.
thanks,
Bastiaan
Topic by Ujjwal Waghmare
Hi,
I used the following document to create a contact in rightnow using the connect web services for SOAP
http://documentation.custhelp.com/euf/assets/devdocs/february2013/Connect_Web_Services_for_SOAP/Default.htm (Getting Started - .Net)
and it is working fine. I now want to create a workspace addin in the form of a button to add the contact in rightnow. Can someone tell me how to proceed with the same?
Thanks and regards,
Apoorva Ramkumar
Topic by Bruno Aun
Hi there.
I'd like to know Where and how do you go about to perform an UPDATE STATEMENT like this:
(Pseudo code)
Update CONTACTS
SET CONTACT TYPE ="NCHS Employee" (ID=5)
WHERE CONTACT.EMAIL contains "@mch.com"
If it helps, we have Integration Cloud (ICS) and also JDeveloper installed as well
Any hint is truly appreciated
Thanks, Bruno
Topic by Dan M
Topic by RD
Hi,
I am using the screenpop (http://localhost:57575/screenpop?t=editor&recordType=5&id=23) to open a record in CRM from an external application.
My requirement is that I want to bring CRM in focus on the agent machine when the record is opened.
So, There is a button on my external application where i click and the screenpop get request is fired and opens a record in rightnow. At the same time i want that agent's machine Rightnow should come in at that time.
Any suggestions?
Topic by Andrew Wooster
Can someone provide a simple example using C# and ReST to create a Contact please? I am looking for a simple example to help get me started.
-Andrew W-
Topic by Mark Mark
Topic by David Wright
Does anyone know if it is possible to change the format / nesting of the JSON as returned by the analyticsReportResults function of the REST api?
Ideally we want something like:
{
"Report1":
[
"Column1":"value",
"Column2":"value"
"Subreport1":[
"Column3":"value",
"Column4":"value"
]
}
]
}
If not possible using the Analytics report function would there be any other way to achieve it using the REST API?
Thanks, David
