Oracle Service Cloud (RightNow) to Oracle Big Data Integration

September 5, 2017, 10:09 am

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Topic by Alessandro Gómez

Hi,

We have one requirement where we need to integrate Oracle Service Cloud with Oracle Big Data.

Is there any connector available for Oracle Service Cloud? If not then, how could we integrate these two applications?

Regards,

Alessandro Gomez.

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Threads.Text resulting in duplicate values in ROQL

September 6, 2017, 11:37 pm

≫ Next: ROQL and Interface Timezone Offset (3 Comments)

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Topic by Riya Goel

Content

Hi,

I am trying to search a string in Threads.Text as

SELECT ReferenceNumber from Incident Group By Threads.Text HAVING Threads.Text LIKE '%test%'

This query is giving the duplicate result (i.e. ReferenceNumber)

None of the below queries are working

1) SELECT DISTINCT  ReferenceNumber from Incident Group By Threads.Text HAVING Threads.Text LIKE '%test%'

     Error: near "DISTINCT": syntax error

2) SELECT COUNT(DISTINCT ReferenceNumber), ReferenceNumber from Incident Group By Threads.Text HAVING Threads.Text LIKE '%test%'

Output : This query is also giving duplicate results.

Can anyone let me know how to fix this issue.

Regards,

Riya Goel

 

Version

Feb 2017

ROQL and Interface Timezone Offset (3 Comments)

December 7, 2016, 2:10 am

≫ Next: Service Cloud and Field Service Integration (5 Comments)

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Topic by Dev

Content

Can anybody help me understand why the following query is returning results offset to interface timezone? Isn't ROQL using UTC?

Version

May 2016

Code Block

USE OPERATIONAL; SELECT Contact.CreatedTime FROM Contact WHERE Contact.CreatedTime BETWEEN '2016-12-06T06:00:00Z' AND '2016-12-06T06:05:00Z'

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Service Cloud and Field Service Integration (5 Comments)

September 6, 2017, 4:40 pm

≫ Next: Need Info on SSO (7 Comments)

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Topic by Kiran Rajendran

Content

Hi Team,

I am looking for some help on integration between OSvC and OFSC. I am using latest release of OFSC for our demo purpose. According to the latest documentation ICS (Integration Cloud Service) has been recommended for performing integration from OFSC to any other cloud applications. But I am little confused on following scenarios and I really need some one to light my way.

1. How we can perform integration from OSvC -> OFSC. Through ICS? if so is there any documentations available
2. I have installed TOA adapters in our service cloud instance those are downloaded from this https://github.com/oracle/Accelerators/tree/master/ git hub location. Will it work with latest release? or is there any new adapters available for the new release

Thanks & Regards,

Kiran

Version

OsvC - Nov 16, OFSC Aug 2017

Need Info on SSO (7 Comments)

July 15, 2015, 2:15 am

≫ Next: Service Cloud integration with Onpremise BI publisher (7 Comments)

≪ Previous: Service Cloud and Field Service Integration (5 Comments)

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Topic by Pramod V

Content

Hi Friends,

We are performing a SSO login for a Customer through Active Directory. We want to use SSO login to Right Now console through Active Directory. Appreciate if you provide any inputs on this..

Version

Nov 2014

Service Cloud integration with Onpremise BI publisher (7 Comments)

May 1, 2017, 1:44 pm

≫ Next: ROQL: Too many source tables in query (1 Comment)

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Topic by Venkat Tanneru

Hi,

Can you please let me know if someone has tried to integrate service cloud with Onpremise BI publisher? If yes, can you please share the approach that was followed?

With Regards,

Venkat

ROQL: Too many source tables in query (1 Comment)

September 11, 2017, 3:44 am

≫ Next: Get the List of Updated CustomScripts (1 Comment)

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Topic by JJ

Content

Hi,

I'm getting a too many source tables in query error whe running the code below but it should stand up

Any advice?

Code Block

SELECT T.ref_no, T.id1, T.trans_type FROM incidents AS I INNER JOIN transactions AS T ON I.i_id = T.id

Get the List of Updated CustomScripts (1 Comment)

August 17, 2017, 10:39 pm

≫ Next: Help needed on PHP Connect & SOAP API (5 Comments)

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Topic by Venkat Tanneru

Content

Hi All,

Is there any way (ROQL/Report) by which we can get the list of Custom Scripts ,Objects that are updated in specific Date range.

 

Regards

Version

V1.3

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Help needed on PHP Connect & SOAP API (5 Comments)

February 13, 2012, 9:10 am

≫ Next: Saving the contact using connect PHP fails (4 Comments)

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Topic by Filip Daian

Hello,

I'm working on a project on switching from XML API to SOAP API (coding in PHP), and need a quick answer if possible :)

As described in Sample Code– Putting it all together from http://community.rightnow.com/developer/fileexchange/Connect_PHP_November_2011/Default.htm

for connecting to the PHP API, we need this source code: '/include/ConnectPHP/Connect_init.php', and then to call the method initConnectAPI();

Is this Connect_init.php file absolutely needed? If yes, where can we get the source code?

Also, I’d like to know what is the method to create an incident, because when calling ‘Create’ method from http://ubisoft.custhelp.com/cgi-bin/ubisoft.cfg/services/soap?wsdl

one needs to specify the

(1) AppID - what is this, what ID should be used? Is it the same with the PROD_ID?

and

(2) the ID of the object, but not if the object created is an incident, a contact or a organization.

Can anyone give me a clear php example of how to create an incident over the SOAP API, which methods are available through this API, and details on the objects passed to these methods (properties we need to set on those objects)?

The SOAP documetnation seems to be better put together for .Net and Java, but not for PHP.

Thanks a lot for the help!

Saving the contact using connect PHP fails (4 Comments)

August 7, 2017, 7:49 am

≫ Next: Integration through ICS (3 Comments)

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Topic by Sky Dagan

Content

Hey, 

I want to insert the current date stamp into the contact object using the CPM we have running everytime the incidents rules are running.

This is the function that should insert the value:

publicstaticfunctionrunTime()

    {

        

                    $contact->CustomFields->c->brm_account_manager=date("Y-m-d H:i:s");

                     //the row below causes the error

                    $contact->save(RNCPHP\RNObject::SuppressExternalEvents);

 

                    

            

        //$contact->CustomFields->c->brm_account_manager=date("Y-m-d H:i:s");

        //$contact->save(RNCPHP\RNObject::SuppressExternalEvents);

        

        //$contact->save();

    }

This is the error I get when testing the code 

 

How can I save the contact after appending a value without this error?

Thanks,

Sky

Code Block

public static function runTime() { $contact->CustomFields->c->brm_account_manager=date("Y-m-d H:i:s"); //insert a timestamp into the string parameter $contact->save(RNCPHP\RNObject::SuppressExternalEvents); RNCPHP\ConnectAPI::commit(); //$contact->CustomFields->c->brm_account_manager=date("Y-m-d H:i:s"); //$contact->save(RNCPHP\RNObject::SuppressExternalEvents); //$contact->save(); }

Integration through ICS (3 Comments)

April 17, 2017, 4:28 am

≫ Next: Integration OSvC to OFSC using ICS (1 Comment)

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Topic by Dev Aditya

Content

Hi All,

It might be a basic question but it is really creating problem to me. Actually, I want to integrate OSvC to CRM OD through ICS such that incident creation will be triggered from CRMOD. Problem is that, I cannot figure out that where to map contact's mail address as in incident object, only contact ID is accepted not the mail address, and without contact details, incident cannot be created. 

So, please help me with - how to create incident through ICS integration?

Thanks,

Dev

Version

Service Cloud-Nov 2016 version

Integration OSvC to OFSC using ICS (1 Comment)

September 14, 2017, 2:12 pm

≫ Next: Use of API Sendmailing (2 Comments)

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Topic by RK

Content

I am trying to connect service cloud and field service cloud. I am mapping Task and activity. on task creation activity should be created.

I have created connections in ICS for both instances. Designed one integration (As in attached screenshot). I have mapped most of the fields.

but when i run the WSDL, it returns success, Activity is created but it have no other fields mapped.. it is a blank activity.

How to resolve this??

Also if i want to fetch the parent incident details for this task. how do i get this table... I have added another connector to achieve this. But its still not working.

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Use of API Sendmailing (2 Comments)

August 31, 2017, 12:04 pm

≫ Next: Screenpop Call to Rightnow focus (11 Comments)

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Topic by Marcelo Peralta

HI,

We are using the API Sendingmail and we need send the email to another receiver in copy (CC). Is it possible?

Reading the documentation I just can see three parameters.

Regards

Marcelo

 

Screenpop Call to Rightnow focus (11 Comments)

May 8, 2017, 5:35 am

≫ Next: How to take First Response against the incident (5 Comments)

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Topic by RD

Content

Hi,

I am using the screenpop (http://localhost:57575/screenpop?t=editor&recordType=5&id=23) to open a record in CRM from an external application.

My requirement is that I want to bring CRM in focus on the agent machine when the record is opened.

So, There is a button on my external application where i click and the screenpop get request is fired and opens a record in rightnow. At the same time i want that agent's machine Rightnow should come in at that time.

Any suggestions? 

Version

November 16

How to take First Response against the incident (5 Comments)

September 17, 2017, 10:31 pm

≫ Next: Error Acces to API SOAP (3 Comments)

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Topic by Saravanan S

Hi All,

My Requirement is to take incident's first response which is sent by customer.

How to take this in report level or ROQL?

Thanks,

S.Saravanan

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Error Acces to API SOAP (3 Comments)

September 19, 2017, 8:45 am

≫ Next: Service Cloud and Field Service Integration (10 Comments)

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Topic by José LV

Content

Hello good mornig for everyone
I need to consume the services of the SOAP API but when I try to invoke the WSDL I get errors, I have tried them in SOAPUI, in Jdeveloper, but I do not want to login, my Administrator user has enabled the permissions to access the SOAP API

Version

Service Cloud

Service Cloud and Field Service Integration (10 Comments)

September 6, 2017, 4:40 pm

≫ Next: Aug 17 Soap API APIAccessRequestHeader required

≪ Previous: Error Acces to API SOAP (3 Comments)

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Topic by Kiran Rajendran

Content

Hi Team,

I am looking for some help on integration between OSvC and OFSC. I am using latest release of OFSC for our demo purpose. According to the latest documentation ICS (Integration Cloud Service) has been recommended for performing integration from OFSC to any other cloud applications. But I am little confused on following scenarios and I really need some one to light my way.

1. How we can perform integration from OSvC -> OFSC. Through ICS? if so is there any documentations available
2. I have installed TOA adapters in our service cloud instance those are downloaded from this https://github.com/oracle/Accelerators/tree/master/ git hub location. Will it work with latest release? or is there any new adapters available for the new release

Thanks & Regards,

Kiran

Version

OsvC - Nov 16, OFSC Aug 2017

Aug 17 Soap API APIAccessRequestHeader required

September 21, 2017, 1:09 am

≫ Next: Addins not loading

≪ Previous: Service Cloud and Field Service Integration (10 Comments)

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Topic by Walter Kamp

Content

We're working on a SOAP integration with OSC Aug '17 version and see that since this version we have to send an "APIAccessRequestHeader" as well. We can manage to get it working, but I tried to find information about this in the API documentation, but can't find anything about this new header we have to send.
Anyone having some information about this new 'feature'?

Thanks,
Walter Kamp
WeSquare

Version

Service Cloud Aug 17

Addins not loading

September 21, 2017, 9:49 am

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Topic by Prasad

Hi,

i navigate to file->Options->Addins, Active and Inactive addins list is empty. need help

Thanks

Prasad 

Chat Integration API's (2 Comments)

February 16, 2012, 8:10 am

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Topic by Vishwa Marni

 Where do i find Chat Integration API's and samples.

-Thanks.