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Unable to update Customer Address containing a NamedID element. (1 Comment)

August 2, 2017, 11:39 am
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Topic by Farhad Pagdiwala

Content

We are having issue while updating CustomerAddress object, which is a custom object.

The web service is returning the below error.

SOAP fault from Item: RightNowSyncService|urn:wsdl.ws.rightnow.com/v1_3 failed
Found out-of-order or unrecognized node while parsing node of type DataValue|urn:generic.ws.rightnow.com/v1_3
NULL value is set to a non-nillable element GenericFields of object GenericObject
Failed in setting value for element GenericFields array position 0 of object GenericObject
NULL value is set to a non-nillable element RNObjects of object UpdateMsg
Failed in setting value for element RNObjects array position 0 of object UpdateMsg
NULL value is set to a non-nillable element Update of object Update 
NULL returned from the Update deserializer due to missing or invalid XML

This object contains a NamedID type field called Purpose, which stores a value 1 = Bill_To or 2 = Ship_To based on Menu Option.

Can anyone please guide me as to how the XML payload should be designed so that it can update the NAMED_ID object element.

Version

Oracle Service Cloud August 2016 (Build 619 SP 5, CP 619)
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Create operation giving error org.apache.cxf.binding.soap.SoapFault: Data element in the Message is... (1 Comment)

August 11, 2017, 4:30 pm
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Topic by Satheesh Kumar

Content

Hi All

I am very new to Rightnow am trying to create a record but getting the error org.apache.cxf.binding.soap.SoapFault: Data element in the Message is NULL 

My soap message is below,Can someone please tell me where I am going wrong

 

Version

RightNow,service Cloud

Code Block

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Securely accessing RightNow Rest API (1 Comment)

August 14, 2017, 4:27 am
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Topic by Xeba Xeba

Hi,

I am  going through the right now rest api's listed here: https://docs.oracle.com/cloud/latest/servicecs_gs/CXSVC/rest-endpoints.html

I suppose all the API's are secure (and it should be) - so wondering what are the parameters we need to pass to access the API.

Also, it is possible to use OAuth to authenticate each api ?

 

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Integration with Microsoft Power BI (4 Comments)

May 16, 2017, 2:15 am
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Topic by Rakesh Das

I need to integrate OSvC with Microsoft power BI so we can push rightnow analytics reports to the BI. Is it possible and what are ways to integrate with BI ?

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ROQL and Interface Timezone Offset (2 Comments)

December 7, 2016, 2:10 am
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Topic by Dev

Content

Can anybody help me understand why the following query is returning results offset to interface timezone? Isn't ROQL using UTC?

Version

May 2016

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Image

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Connect to Power BI (2 Comments)

January 4, 2017, 10:51 pm
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Topic by Smitha Thomas

Is there any direct way to connect Oracle Service Cloud to Microsoft Power BI other than API?

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Destroy custom object not working through SOAP UI

August 16, 2017, 8:23 am
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Topic by Ajaya Abburi

Content

We would like to delete records from our custom objects. I am testing through SOAP UI and it's giving error message as below. When i change object name to standard object, it works, but not for custom object. I saw some postings that they successfully deleted custom object records. But, not enough information. Any help appreciated.

Request:

<soapenv:Body>
        <ns7:Destroy xmlns:ns7="urn:messages.ws.rightnow.com/v1_2">
            <ns7:RNObjects xmlns:ns4="urn:objects.ws.rightnow.com/v1_2" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:type="ns4:CO.SolvedSR">
                <ID xmlns="urn:base.ws.rightnow.com/v1_2" id="100"/>
            </ns7:RNObjects>
            <ns7:ProcessingOptions>
                <ns7:SuppressExternalEvents>false</ns7:SuppressExternalEvents>
                <ns7:SuppressRules>false</ns7:SuppressRules>
            </ns7:ProcessingOptions>
        </ns7:Destroy>
    </soapenv:Body>

Response:

<faultcode>soapenv:Sender</faultcode>
         <faultstring>Data element in the Message is NULL</faultstring>
         <detail>
            <fault>RightNowSyncService|urn:wsdl.ws.rightnow.com/v1_2 failed
Failure creating object DestroyMsg element RNObjects of type base_ws_rightnow_com_v1_2::RNObject with given xsi:type
Failed in constructing object DestroyMsg : NULL input can not be deserialized
Failed in setting value for element RNObjects array position 0 of object DestroyMsg
Failure in setting value for object Destroy element Destroy of type messages_ws_rightnow_com_v1_2::DestroyMsg
NULL returned from the Destroy deserializer due to missing or invalid XML</fault>
         </detail>
      </soapenv:Fault>

 

Version

May 2016
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REST API analyticsReportResults - Required Filters not working

August 17, 2017, 11:52 am
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Topic by Aparajit Malli

Content

Hi,

    I created an Analytics Report based on Contact (copy of OOTB report - Contact Quick Search). I made a filter "Last Name" required for search. The idea is to have an external system call this Analytics report by passing Contact Last Name and retrieve the details of the contact. 

From the Desktop console, this "Last Name" filter is required and working correctly. 

But, from REST API (the whole intention of creating this analytics report), the filter is not required. I am able to call this report with no filters and it returns all the contacts. As the external system needs only a particular contact at any given time, I need to make this filter (Last Name) required. 

Please help. 

 

Thanks,

AP

 

 

Version

Service Cloud May 2017
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ROQL Retrieve Contact IDs with 0 Incidents Assigned (1 Comment)

August 24, 2017, 12:32 pm
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Topic by Andrew Wooster

Content

I need to use a ROQL query to retrieve a list of Contact IDs where the Contact has 0 Incidents assigned.  I tried doing this with a report but it appears it is excluding the Contacts with 0 Incidents assigned.

-Andrew W-

Version

November 16
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REST EventSubscriptions Documentation/Debugging (3 Comments)

June 12, 2017, 2:01 pm
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Topic by Douglas Cahill

Content

Has anyone successfully implemented the eventSubscriptions (http://docs.oracle.com/cloud/latest/servicecs_gs/CXSVC/api-eventSubscriptions.html) offered in the REST services?

There is scant documentation on this whole process.  Especially on the definition of 'objectShapeXml'

I've create a WCF web service that accepts calls based on the mentioned WSDL:

http://your_site_interface/cgi-bin/your_interface.cfg/services/soap?wsdl=event

and have setup 2 eventSubscriptions; 1 for Contact Create and 1 for Contact Update with my services as an endpoint.

I've independently tested my service and it functions fine with my tests but it doesn't look like it is being called whenever a Contact is being created or updated.

Is there something that needs to be turned on?

Is there additional documentation somewhere?

Is there any kind of log on the RNT side to see calls made to the defined endpoint?

 

 

  

Version

May16 Feb17
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Get the List of Updated CustomScripts

August 17, 2017, 10:39 pm
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Topic by Venkat Tanneru

Content

Hi All,

Is there any way (ROQL/Report) by which we can get the list of Custom Scripts ,Objects that are updated in specific Date range.

 

Regards

Version

V1.3
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Found out-of-order or unrecognized node while parsing node of type...

August 28, 2017, 6:40 pm
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Topic by Farhad Pagdiwala

Content

Hello All Gurus:

         I need some help here. I'm facing this unique issue where I'm unable to create a customer address (Custom Object) when a NAMED_ID field is passed along with other fields of type String or Integer.

        I'm trying to create this customer address via middleware tool (IBM Cast Iron). 

         While trying to create the address, I'm receiving the below error from OSvc engine.

SOAP fault from Item: RightNowSyncService|urn:wsdl.ws.rightnow.com/v1_3 failed
Found out-of-order or unrecognized node while parsing node of type DataValue|urn:generic.ws.rightnow.com/v1_3
NULL value is set to a non-nillable element GenericFields of object GenericObject
Failed in setting value for element GenericFields array position 0 of object GenericObject
NULL value is set to a non-nillable element RNObjects of object CreateMsg
Failed in setting value for element RNObjects array position 0 of object CreateMsg
NULL value is set to a non-nillable element Create of object Create 
NULL returned from the Create deserializer due to missing or invalid XML

I'm attaching the zip file, which contains the XML SOAP envelope file  and the original file which is passed to the Create Call (GenericObject) in middleware.

For some reason, the create wsdl inserts the NamedIDValue  tag in all the fields (Address1, City, State etc.).

I also tried assigning xsi:type explicitly to the NamedIDValue tag but, for some reason create call does not see that type.

Please help here as it is important to pass NAMED_ID type field along with other fields.

Version

Oracle Service Cloud August 2016 (Build 619 SP 5, CP 619)

File

OraEBS_OSvc_CustAddr_Intg.zip(1KB)
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Import legacy data to SAP CRM 7.0 (2 Comments)

August 28, 2017, 10:20 pm
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Topic by Sandeep Kommineni

Hello I would like some advice, links, etc on importing legacy data from an external system to SAP CRM 7.0 We are currently using a different SQL based CRM system and are moving to SAP CRM 7.0. I need to export all the SQL database data and feed it into SAP CRM 7.0. What tools are available to me or what can I do to accomplish this task.

I am very new to SAP CRM 7 and SAP in general. I guess you can assume that the data will be a text file (maybe a CSV). How will I handle 1->many relationships? etc...

Sandeep

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Increase Solved count value using API call (4 Comments)

August 28, 2017, 5:42 am
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Topic by vijay kalidasan

Content

Hi Team,

Each record in Answer object has solved_count score . The solved count score increases when an answer is accessed by the customer in CP.

Here we are not using customer portal, we integrate all answers to external site using REST API . I want to increase the solved count value for an answer , whenever it is accessed using REST API.

Is there any possibility to achieve this scenario? 

Version

Service cloud
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Export Data to Flat File & FTP/Import Flat File from FTP

August 30, 2017, 9:52 am
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Topic by Aparajit Malli

Content

Hi,

   REQUIREMENT 1 - Export Contact/Asset data to flat file (Request.txt - fixed width) and put it in a folder in FTP site, on a daily basis.

REQUIREMENT 2 - Also, on a daily basis, Read data (basically, just Status & Results) from a similar flat file (Response.xt - fixed width) from another folder in the same FTP site and then update Contact/Asset's Status in Service Cloud. 

To implement this, I am planning to do these steps. 

1) Create a PHP file (request.php) which reads the required Contact/Asset data from Service Cloud and create a file. QUESTION - Since file system is Service Cloud is not exposed, where can I place this file? Can I put the file directly in FTP site?

2) CRON job will run the PHP file, on a daily basis. I believe there is no other way of running a batch job every day. 

3) Similarly, Create another PHP file (response.php) to read data from response.txt and update Contact/Asset' Status. QUESTION - Should response.txt be copied to Service Cloud file system before reading it or can it read directly from FTP site?

4) CRON job will run "response.php" on a daily basis. 

 

Is there a better way and more efficient way of doing this? My main question is where to create the request file and where to read the response file from? Am I planning to do something which is plainly wrong or infeasible?

 

Version

Service Cloud May 2017
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Populate Product / Category trees with external application information

August 31, 2017, 7:47 am
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Topic by Mariona Blasi

Content

Hi, currently a client is using a tool to record some products. The products already have tree fields containing the equivalent in Service Cloud to Products and Categories.  They will now implement Service Cloud and want to maintain the table in any of the two systems which both will remain active.  

Is it possible to do either of the below described situations and if so at high level what would be the method?:

- Populate Product and Category fields in Service Cloud and have the other application call the information 

- Keep on using the legacy application and have Service cloud call the legacy app to populate Product and Category fields.

Thank you!

Version

May 17
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error: too many source tables in query error (3 Comments)

September 3, 2017, 11:24 am
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Topic by Prasad Mokkapati

Hi,

i am trying to get products and categories in a single query. i was performing below query but always getting error "too many source tables in query" please help.

select a.LookupNameory, b.LookupName from ServiceCategory a, ServiceCategory b where a.ID=b.Parent;

Thanks

Prasad

 

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Sending mail using custom PHP (1 Comment)

September 4, 2017, 7:03 am
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Topic by vijay kalidasan

Content

Hi Team,

 

I want to send mail when an incident severity is changed . Mail is getting sent only when the body is simple but when i include incident information in the body the mail is not getting sent.

 

Not working code : Mail is not getting sent out if i include some incident information in to the mail body.

 

Please suggest me a solution to solve this issue .

Version

Service cloud

Code Block

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Custom Object Process Model (1 Comment)

September 5, 2017, 12:38 am
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Topic by RD

Content

Hi,

Does anybody have a sample of a process designer created for a custom Object.

I have created one and written the following lines at the start but it giving error 'Event Handler content must support atleast one class.'

/*
* CPMObjectEventHandler: CallDriverToIncident_create
* Package: CO
* Objects: AppInfo
* Actions: Create
* Version: 1.3
*/

 

Version

November 16
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Use of API Sendmailing (1 Comment)

August 31, 2017, 12:04 pm
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Topic by Marcelo Peralta

HI,

We are using the API Sendingmail and we need send the email to another receiver in copy (CC). Is it possible?

Reading the documentation I just can see three parameters.

Regards

Marcelo

 

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