Topic by Ross Crockett
Content
Hello,
We are investigating the possibility of somehow publishing new web services on RightNow or adding new ones to the Connect Web Services interface. It doesn't seem to be possible based on the documentation but was wondering if anyone has had success in doing this.
Effectively the use case is that an external system can invoke a process on RightNow by way of web services. The web service code then performs some operations on the objects in RightNow using ROQL etc.
Looks like the standard architecture for this would be to build a custom web service hosted outside RightNow which can be invoked by an external party, and the invoked web service utilises Connect WS to do operations on objects.
Thanks,
Ross