Topic by Orthon Jiang
Content
I have a customized table named SO_Lines which represents sales order lines, it has a field named "Items" which is a reference to table Items's column "ID". I'm using a synchronization program invoking RightNow's web service to create sales orders. It works just fine, but recently I have added a column on Items table named "Related_Item", which is a reference to the table itself, and create an aggregation between "Related_Item" and "ID" of the table Items, and suddenly the order line synchronization program is not working and saying "Invalid ID: No Items record found with LookupName = ...". Then I remove the new column "Related_Item", and the aggregation, but the error is still there. The most weird thing is that I can still use my item sync program to create a new item in RightNow, but when I create an order with the new created item, I get the error.
Could anyone have some suggestions? Below is my soap message, you can search "SGI UV" to locate the field which causes the error.