Object Event Handler PHP Libraries (1 Comment)

Topic by Ross Crockett

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Hello,

I have a question regarding the PHP code available to Object Event Handlers. Is it possible to use custom libraries in the handler PHP code similar to how the Customer Portal does it (e.g. libraries directory) or can you only use the standard RN libraries in the Connect API?

I ask because we are investigating whether or not it would be possible to trigger some PHP code to send some Custom Object data to a web service on the status change of an Incident. We currently do this from the Custom Portal when the user invokes an action but it would be valuable to know if this could be triggered instead by workflow in RightNow.

Thanks,

Ross

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