recordContext.RefreshWorkspace(); not working properly

Content

Hi All,

I have created a workspace ADDin on Incident workspace . The addin shows a textbox control on UI. When the user types an email address ,on lost focus of the textbox, the addin searches whether a contact is already created in the database if yes it sets that contact ID as primary email address of the current workspace else if contact ID doesnot exist , it will create a contact with the email address and set the new contact ID as primary contact. The problem i am facing is after contact id is set in the code , i am refreshing the incident workspace to show that the contact ID set to the user. In some cases the recordContext.RefreshWorkspace(); works properly and in some other cases its not working properly. Any help appreciated . Thanks

Version

Aug 2017 Agent desktop

Code Block

using System;
using System.AddIn;
using System.Drawing;
using System.Windows.Forms;
using RightNow.AddIns.AddInViews;
using System.Net;
using System.IO;
using System.Web.Script.Serialization;
using System.Text;
using System.Collections.Generic;

////////////////////////////////////////////////////////////////////////////////
//
// File: WorkspaceAddIn.cs
//
// Comments:
//
// Notes: 
//
// Pre-Conditions: 
//
////////////////////////////////////////////////////////////////////////////////
namespace RN_WS_Contact_email_address
{
    public class Program : Panel, IWorkspaceComponent2
    {
        /// <summary>
        /// The current workspace record context.
        /// </summary>
        private IRecordContext recordContext_Contact_email;
        private IGlobalContext globalContext;
        private System.Windows.Forms.Label Email_Label;
        private System.Windows.Forms.TextBox Email_textBox;
        public string InterfaceURL = "https://***.custhelp.com/";
        private int contactID = 0;
        private int Counter = 0;

        public string SessionID;


        /// <summary>
        /// Default constructor.
        /// </summary>
        /// <param name="inDesignMode">Flag which indicates if the control is being drawn on the Workspace Designer. (Use this flag to determine if code should perform any logic on the workspace record)</param>
        /// <param name="RecordContext">The current workspace record context.</param>
        public Program(bool inDesignMode, IRecordContext RecordContext, IGlobalContext GlobalContext)
        {
            if (inDesignMode == false)
            {
                recordContext_Contact_email = RecordContext;
                globalContext = GlobalContext;
                SessionID = globalContext.SessionId;
                //incidentRecord_conversation = recordContext_Contact_email.GetWorkspaceRecord(RightNow.AddIns.Common.WorkspaceRecordType.Incident) as IIncident;
                recordContext_Contact_email.Saving += CustomPreSaveHandler;
            }

            showTextbox();
        }

        

        private void CustomPreSaveHandler(object sender, System.ComponentModel.CancelEventArgs e)
        {
            string EmailAddress = Email_textBox.Text;
            Email_Label.Focus(); // Removing focus from textbox 

            IContact ContactRecord = recordContext_Contact_email.GetWorkspaceRecord(RightNow.AddIns.Common.WorkspaceRecordType.Contact) as IContact;

            if (ContactRecord.EmailAddr != EmailAddress)
            {
                SwitchContactIfContactIsCreated();
                MessageBox.Show("Please click save again"); 
                e.Cancel = true;

            }
                


        }

        public void SwitchContactIfContactIsCreated()
        {
            try
            {
                IIncident incidentRecord_conversation = recordContext_Contact_email.GetWorkspaceRecord(RightNow.AddIns.Common.WorkspaceRecordType.Incident) as IIncident;

                if (contactID > 0)
                {
                    IInc2Contact inc2Contact = AddInViewsDataFactory.Create<IInc2Contact>();
                    inc2Contact.Cid = contactID; // assign c_id 
                    inc2Contact.Prmry = true;
                    IList<IInc2Contact> contactList = new List<IInc2Contact>();
                    contactList.Add(inc2Contact);
                    incidentRecord_conversation.Contact = contactList; // add contact list to incident
                    recordContext_Contact_email.RefreshWorkspace();
                }
            }catch (Exception ex)
            {
                MessageBox.Show("Some Error occured, contact Administrator " + ex.Message);
                recordContext_Contact_email.TriggerNamedEvent("NamedEvent_UnsetContact");

            }


        }

        public void showTextbox()
        {
            this.Email_textBox = new System.Windows.Forms.TextBox();
            this.Email_Label = new System.Windows.Forms.Label();

            this.Email_textBox.Location = new System.Drawing.Point(93,5);
            this.Email_textBox.Name = "this.Email_textBox";
            this.Email_textBox.Size = new System.Drawing.Size(400, 20);
            this.Email_textBox.TabIndex = 0;
            this.Email_textBox.LostFocus += new System.EventHandler(this.Email_textBox_TextChanged);
            //this.Email_textBox.TextChanged += new System.EventHandler(this.Email_textBox_TextChanged);


            this.Email_Label.AutoSize = true;
            this.Email_Label.ForeColor = System.Drawing.Color.Red;
            this.Email_Label.Location = new System.Drawing.Point(12, 5);
            this.Email_Label.Name = "Email_Label";
            this.Email_Label.Size = new System.Drawing.Size(35, 13);
            this.Email_Label.TabIndex = 1;
            this.Email_Label.Text = "Email Address *";
            Controls.Add(this.Email_Label);
            Controls.Add(this.Email_textBox);
            // 



        }

        private void Email_textBox_TextChanged(object sender, EventArgs e)
        {

            try
            {
                string EmailAddress = Email_textBox.Text;
                if (EmailAddress.Length > 0)
                {
                    contactID = findcontactWithEmailAddress(EmailAddress);
                    IIncident incidentRecord_conversation = recordContext_Contact_email.GetWorkspaceRecord(RightNow.AddIns.Common.WorkspaceRecordType.Incident) as IIncident;
                    Counter++;
                    if (contactID > 0)
                    {
                        IInc2Contact inc2Contact = AddInViewsDataFactory.Create<IInc2Contact>();
                        inc2Contact.Cid = contactID; // assign c_id 
                        inc2Contact.Prmry = true;
                        IList<IInc2Contact> contactList = new List<IInc2Contact>();
                        contactList.Add(inc2Contact);
                        incidentRecord_conversation.Contact = contactList; // add contact list to incident

                        // this.recordContext_Contact_email.TriggerNamedEvent("SHOWContactField");

                        recordContext_Contact_email.RefreshWorkspace();
                        globalContext.AutomationContext.CurrentWorkspace.RefreshWorkspace();






                    }
                    else
                    {

                        string Messgae = "A contact with email address " + EmailAddress + " does not exist in our database. would you like to create ?";
                        DialogResult dialogResult = MessageBox.Show(Messgae, "Corrections Required", MessageBoxButtons.YesNo);
                        if (dialogResult == DialogResult.Yes)
                        {
                            contactID = CreateContacts();
                            //MessageBox.Show(contactID.ToString());
                            if (contactID > 0)
                            {
                                SetContactAndRefreshWorkspace(contactID);
                            }
                            else
                            {

                            }

                            //do something
                        }
                        else if (dialogResult == DialogResult.No)
                        {
                            recordContext_Contact_email.TriggerNamedEvent("NamedEvent_UnsetContact");
                        }

                    }

                    // Email_Label.Focus(); // Removing focus from textbox 

                    if (Counter == 1)
                    {
                        //MessageBox.Show("First catch");
                        Email_textBox.Focus();
                        Email_Label.Focus();

                    }
                }
            }catch (Exception ex)
            {
                MessageBox.Show("Error occured" + ex.Message);
            }

        }

        public void SetContactAndRefreshWorkspace(int contactID)
        {
            try
            {
                IIncident incidentRecord_conversation = recordContext_Contact_email.GetWorkspaceRecord(RightNow.AddIns.Common.WorkspaceRecordType.Incident) as IIncident;

                IInc2Contact inc2Contact = AddInViewsDataFactory.Create<IInc2Contact>();
                inc2Contact.Cid = contactID; // assign c_id 
                inc2Contact.Prmry = true;
                IList<IInc2Contact> contactList = new List<IInc2Contact>();
                contactList.Add(inc2Contact);
                incidentRecord_conversation.Contact = contactList; // add contact list to incident
                Email_Label.Focus(); // Removing focus from textbox 
                recordContext_Contact_email.RefreshWorkspace();

            }
            catch(Exception ex)
            {
                MessageBox.Show("Some Error occured - SetContactAndRefreshWorkspace, contact Administrator " + ex.Message);
                recordContext_Contact_email.TriggerNamedEvent("NamedEvent_UnsetContact");
            }


        }


        public int CreateContacts()
        {
            string emailVal = Email_textBox.Text;
            string emailValStr;
            string firstName = null;
            string lastName = null;
            int Contact_ID = 0;

            try
            {
            
                {
                    
                    if (emailVal == "")
                    {
                        emailValStr = null;
                    }
                    else
                    {
                        emailValStr = emailVal;
                    }

                
                    string url1 = InterfaceURL + "services/rest/connect/v1.3/contacts";
                    string postDataStr = "{";
                    postDataStr += "\"name\": {";
                    postDataStr += "\"first\": \"" + firstName + "\",";
                    postDataStr += "\"last\": \"" + lastName + "\"";
                    postDataStr += "    },";
                    if (emailValStr != null)
                    {
                        postDataStr += "\"emails\": {";
                        postDataStr += "\"address\": \"" + emailValStr + "\",";
                        postDataStr += "\"addressType\": {";
                        postDataStr += "\"id\": 0";
                        postDataStr += "}}";
                    }
                   // postDataStr += "\"organization\" : {\"id\": " + Org_ID + "}";
                    postDataStr += " }";

                    HttpWebRequest request1 = (HttpWebRequest)WebRequest.Create(url1);
                    request1.Headers.Add("Authorization", "Session " + SessionID);
                    // request1.Headers.Add("Authorization", "Basic " + encoded);
                    // turn our request string into a byte stream
                    // byte[] postBytes = Encoding.UTF8.GetBytes(postDataOrgStr);

                    request1.Method = "POST";
                    request1.ContentType = "application/json";
                    // request1.ContentLength = postBytes.Length;
                    using (var streamWriter = new StreamWriter(request1.GetRequestStream()))
                    {

                        streamWriter.Write(postDataStr);
                        streamWriter.Flush();
                        streamWriter.Close();
                    }
                    var httpResponse = (HttpWebResponse)request1.GetResponse();
                    using (var streamReader = new StreamReader(httpResponse.GetResponseStream()))
                    {
                        var JsonResult1 = streamReader.ReadToEnd();
                        var dict1 = new JavaScriptSerializer().Deserialize<dynamic>(JsonResult1);
                        Contact_ID = dict1["id"];
                    }
                }
            }
            catch (Exception ex)
            {
                MessageBox.Show("Error occured , Please check the email address" + ex.Message);
                recordContext_Contact_email.TriggerNamedEvent("NamedEvent_UnsetContact");
            }
            return Contact_ID;
        }



        public int findcontactWithEmailAddress(string EmailAddress)
        {
            int countRes = 0;
            int ContactID = 0;

            try
            {
               
                ServicePointManager.SecurityProtocol = SecurityProtocolType.Tls12;
                string Query = "select ID from Contacts C where C.Emails.Address ='" + EmailAddress + "' limit 1";
                string url = InterfaceURL + "services/rest/connect/v1.3/queryResults/?query=" + Query;
                HttpWebRequest request = (HttpWebRequest)WebRequest.Create(url);
                string username = "XXXXXX";
                string password = "XXXXXX@123";
                String encoded = System.Convert.ToBase64String(System.Text.Encoding.GetEncoding("ISO-8859-1").GetBytes(username + ":" + password));

                request.Headers.Add("Authorization", "Basic " + encoded);
                //request.Headers.Add("Authorization", "Session " + SessionID);
                WebResponse response = request.GetResponse();
                using (Stream responseStream = response.GetResponseStream())
                {
                    StreamReader reader = new StreamReader(responseStream, Encoding.UTF8);
                    string jsonResponseFromServer = reader.ReadToEnd();
                    var dict = new JavaScriptSerializer().Deserialize<dynamic>(jsonResponseFromServer);
                    var items = dict["items"][0];
                    countRes = items["count"];
                    if (countRes == 1)
                    {
                        ContactID = Convert.ToInt32(items["rows"][0][0]);
                    }
                }
            }
            catch (Exception ex)
            {

                MessageBox.Show("Some Error occured, contact Administrator " + ex.Message);
                recordContext_Contact_email.TriggerNamedEvent("NamedEvent_UnsetContact");
            }
            return ContactID;
        }


        #region IAddInControl Members

        /// <summary>
        /// Method called by the Add-In framework to retrieve the control.
        /// </summary>
        /// <returns>The control, typically 'this'.</returns>
        public Control GetControl()
        {
            return this;
        }

        #endregion

        #region IWorkspaceComponent2 Members

        /// <summary>
        /// Sets the ReadOnly property of this control.
        /// </summary>
        public bool ReadOnly { get; set; }

        /// <summary>
        /// Method which is called when any Workspace Rule Action is invoked.
        /// </summary>
        /// <param name="ActionName">The name of the Workspace Rule Action that was invoked.</param>
        public void RuleActionInvoked(string ActionName)
        {
            if(ActionName=="PopulateEmailAddress")
                {
                try
                {
                    IContact ContactRecord = recordContext_Contact_email.GetWorkspaceRecord(RightNow.AddIns.Common.WorkspaceRecordType.Contact) as IContact;

                    Email_textBox.Text = ContactRecord.EmailAddr;
                }
                catch (Exception ex)
                {
                    MessageBox.Show("Error occured during setting the contact, contact Administrator " + ex.Message);
                }

               
                }
               else if (ActionName=="ShowTextBox")
                {
                    showTextbox();
                }
        }

        /// <summary>
        /// Method which is called when any Workspace Rule Condition is invoked.
        /// </summary>
        /// <param name="ConditionName">The name of the Workspace Rule Condition that was invoked.</param>
        /// <returns>The result of the condition.</returns>
        public string RuleConditionInvoked(string ConditionName)
        {
            return string.Empty;
        }

        #endregion
    }

    [AddIn("Workspace Factory AddIn", Version = "1.0.0.0")]
    public class WorkspaceAddInFactory : IWorkspaceComponentFactory2
    {
        #region IWorkspaceComponentFactory2 Members
        public static IGlobalContext return_GlobalContext;

        /// <summary>
        /// Method which is invoked by the AddIn framework when the control is created.
        /// </summary>
        /// <param name="inDesignMode">Flag which indicates if the control is being drawn on the Workspace Designer. (Use this flag to determine if code should perform any logic on the workspace record)</param>
        /// <param name="RecordContext">The current workspace record context.</param>
        /// <returns>The control which implements the IWorkspaceComponent2 interface.</returns>
        public IWorkspaceComponent2 CreateControl(bool inDesignMode, IRecordContext RecordContext)
        {
            return new Program(inDesignMode, RecordContext, return_GlobalContext);
        }

        #endregion

        #region IFactoryBase Members

        /// <summary>
        /// The 16x16 pixel icon to represent the Add-In in the Ribbon of the Workspace Designer.
        /// </summary>
        public Image Image16
        {
            get { return Properties.Resources.AddIn16; }
        }

        /// <summary>
        /// The text to represent the Add-In in the Ribbon of the Workspace Designer.
        /// </summary>
        public string Text
        {
            get { return "RN_WS_Contact_email_address"; }
        }

        /// <summary>
        /// The tooltip displayed when hovering over the Add-In in the Ribbon of the Workspace Designer.
        /// </summary>
        public string Tooltip
        {
            get { return "RN_WS_Contact_email_address"; }
        }

        #endregion

        #region IAddInBase Members

        /// <summary>
        /// Method which is invoked from the Add-In framework and is used to programmatically control whether to load the Add-In.
        /// </summary>
        /// <param name="GlobalContext">The Global Context for the Add-In framework.</param>
        /// <returns>If true the Add-In to be loaded, if false the Add-In will not be loaded.</returns>
        public bool Initialize(IGlobalContext GlobalContext)
        {
            return_GlobalContext = GlobalContext;
            return true;
        }

        #endregion
    }
}

recordContext.RefreshWorkspace(); not working properly

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Version

Code Block

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