Auto Response after condition in CPM (9 Comments)

Topic by RD

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I have a requirement where I have to send an auto response to the customer and change the queue after checking the word count of the Email content the customer has written.

In this case I am using CPM through business rules.

I check the word count in CPM. But the issue here is that I am able to change the queue in CPM, but how to send an autoresponse.

Any suggestions?

Thanks

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