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CPM - Validation failed on create of a Incident (20 Comments)

December 7, 2017, 4:57 am

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Topic by JJ

Content

Please see image for the error and the code block for the code - any reason for this?

Code Block

<?php

/**
 * CPMObjectEventHandler: MinimalIncidentHandler
 * Package: RN
 * Objects: Incident
 * Actions: Create, Update
 * Version: 1.2
 * Purpose: Minimal CPM handler for incident create and update.
 */
use \RightNow\Connect\v1_2 as RNCPHP;
use \RightNow\CPM\v1 as RNCPM;

/**
 * Handler class for CPM
 */
class MinimalIncidentHandler implements RNCPM\ObjectEventHandler
{

    /**
     * Apply CPM logic to object.
     * @param int $runMode
     * @param int $action
     * @param object $incident
     * @param int $cycles
     */
    public static function apply($runMode, $action, $incident, $cycle)
    {
        if ($cycle !== 0) return;
        if (RNCPM\ActionUpdate == $action)
        {
            try{
                $incident->CustomFields->CTU->CTC = 1264;
                $incident->save();
            }
            catch (Exception $err ){
                echo $err->getMessage();
            }
        }
        elseif (RNCPM\ActionCreate == $action)
        {
            try{
                $incident->CustomFields->CTU->CTC = 1265;
                $incident->save();
            }
            catch (Exception $err ){
                echo $err->getMessage();
            }
        }
    }

}

/**
 * CPM test harness
 */
class MinimalIncidentHandler_TestHarness
        implements RNCPM\ObjectEventHandler_TestHarness
{

    static $incidentOneId = null,
            $incidentTwoId = null;

    /**
     * Set up test cases.
     */
    public static function setup()
    {
        // First test
        $incidentOne = new RNCPHP\Incident;
        $incidentOne->CustomFields->CTU->CTC = 1264;
        $cont = RNCPHP\Contact::fetch(52604);
        $incidentOne->PrimaryContact = $cont;
        $incidentOne->save();
        self::$incidentOneId = $incidentOne->ID;

        // Second test
        $incidentTwo = new RNCPHP\Incident;
        $incidentTwo->CustomFields->CTU->CTC = 1265;
        $cont = RNCPHP\Contact::fetch(52604);
        $incidentTwo->PrimaryContact = $cont;
        $incidentTwo->save();
        self::$incidentTwoId = $incidentTwo->ID;
    }

    /**
     * Return the object that we want to test with. You could also return 
     * an array of objects to test more than one variation of an object.
     * @param int $action
     * @param class $object_type
     * @return object | array
     */
    public static function fetchObject($action, $object_type)
    {
        $incidentOne = $object_type::fetch(self::$incidentOneId);
        $incidentTwo = $object_type::fetch(self::$incidentTwoId);
        return array($incidentOne, $incidentTwo);
    }

    /**
     * Validate test cases
     * @param int $action
     * @param object $incident
     * @return bool
     */
    public static function validate($action, $incident)
    {
        if (RNCPM\ActionUpdate == $action)
        {
            if (assert($incident->CustomFields->CTU->CTC == 1264))
            {
                echo "Update test passed\n";
                return true;
            }
            else
            {
                echo "Update test FAILED\n";
            }
        }
        elseif (RNCPM\ActionCreate == $action)
        {
            if (assert($incident->CustomFields->CTU->CTC== 1265))
            {
                echo "Create test passed\n";
                return true;
            }
            else
            {
                echo "Create test FAILED\n";
            }
        }
        else
        {
            echo "Invalid action";
        }
        return false;
    }

    /**
     * Destroy every object created by this test. Not necessary since in 
     * test mode and nothing is committed, but good practice if only to
     * document the side effects of this test.
     */
    public static function cleanup()
    {
        if (self::$incidentOneId)
        {
            $incidentOne = RNCPHP\Incident::fetch(self::$incidentOneId);
            $incidentOne->destroy();
            self::$incidentOneId = null;
        }

        if (self::$incidentTwoId)
        {
            $incidentTwo = RNCPHP\Incident::fetch(self::$incidentTwoId);
            $incidentTwo->destroy();
            self::$incidentTwoId = null;
        }
    }

}

?>

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