Issue with Retrieving Previous value. (1 Comment)

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Hi Team,

We have a custom PHP that sends out a mail when severity of an incident is changed. When we try compiling the code , we are unable to retrieve the previous value of the severity to compare it with the current severity value.

We are executing the CPM synchronously.

Error Thrown : Line 31 : Trying to get property of a non object

Version

Service cloud

Code Block

<?
/*
 * CPMObjectEventHandler: mailonseveritychange_syn
 * Package: RN
 * Objects: Incident
 * Actions: Update
 * Version: 1.2
 */
use \RightNow\Connect\v1_2 as RNCPHP;

use \RightNow\CPM\v1 as RNCPM;

class mailonseveritychange_syn
        implements RNCPM\ObjectEventHandler
{
    public static function apply( $run_mode, $action, $incident, $cycle )
    {
        if ($cycle !== 0) return;

        
         if (RNCPM\ActionUpdate == $action)
         {
      $incidentId=$incident->ID;
       $Severity = RNCPHP\ROQL::query("select severity.lookupname from incident where id=$incidentId;" )->next();
       $SeverityLookupname=$Severity->next();
        if ($incident->prev->Severity->LookupName != $SeverityLookupname['LookupName'])
        {
        //   $incident->CustomFields->c->incident_status= $incident->prev->Severity->LookupName;
            //$email_1 =(string)$incident->AssignedTo->Account->Emails[0]->Address;
            $email_1="vijayreddy8317@gmail.com";
            $text_body  ="Incident severity changed"  ;
            if (!empty($email_1) )
            { 
                //create mail message object
                $mm = new RNCPHP\MailMessage();
                //set TO,CC,BCC fields as necessary
                $mm->To->EmailAddresses = array($email_1);
                //set subject
                $mm->Subject = "Incident severity changed - $incident->ReferenceNumber";
                //set body of the email
                $mm->Body->Html ="<h4>Hi Team Member , <br> The severity of the incident assigned to you has been changed to a new level . Request you to resolve the incident at the earliest.<br>
                Best Regards,<br> Air Arabia    </h4>"; 

                //set marketing options
                $mm->Options->IncludeOECustomHeaders = false;
                //send email
                $mm->send();
            } 

        }
        
        
        }
        }
   }

 class mailonseveritychange_syn_TestHarness
        implements RNCPM\ObjectEventHandler_TestHarness
{
     static $incidentoneid = NULL;
     public static function setup()
     {
          $incidentone = new RNCPHP\incident;
          $incidentone->Subject="test1";
        $incidentone->Severity = new RNCPHP\NamedIDOptList();
         $incidentone->Severity->LookupName  = "High"; 
          $queryResult = RNCPHP\ROQL::queryObject("SELECT Contact FROM Contact WHERE Emails.Address = 'vijayreddy8317@gmail.com' AND Emails.AddressType = 0")->next();
          $incidentone->PrimaryContact = $queryResult->next();
          //$incidentone->AssignedTo->Account->Emails[0]->Address="vijayressy8317@gmail.com";
          $incidentone->save();
         // $incidentone = RNCPHP\Incident::fetch(367630);
         self::$incidentoneid = $incidentone->ID;
     }
    public static function
         fetchObject( $action, $object_type )
    {
        $incidentone = $object_type::fetch(self::$incidentoneid);
        return $incidentone;
     }
     public static function
     validate( $action, $object )
     {
        return true;
     }
     public static function cleanup()
     {   
        return;
     }
}

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Issue with Retrieving Previous value. (1 Comment)

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