Topic by Shwetha Sravanth
Content
I would like to send an email to external contact on the basis of survey score, problem is, i don't get the list of all custom processes which i created so far, i assume survey explorer allow only those scripts which created for contact object. so is there any way to add 2 objects in one CPM Script, i am wondering is this possible or not? i get error when try below code :
<?
/*
* CPMObjectEventHandler: Send_transcript_test
* Package: RN
* Objects: Contact, Incident
* Actions: Create, Update
* Version: 1.2
* Purpose: Send Chat Transcript to External Contact when survey score is less
*/
//binds to the Connect PHP API
use \RightNow\Connect\v1_2 as RNCPHP;
//binds to the CPM Process Designer
use \RightNow\CPM\v1 as RNCPM;
//impementation
class Send_transcript_test implements RNCPM\ObjectEventHandler
{
public static function apply ($run_mode, $action, $obj, $n_cycles)
{