Additional Auto response for incidences (2 Comments)

Topic by Prajna Parmita

Hi All,

I am new to Right now.I want that when my customer sends any additional mails on top of the auto-ackowledgement they receive on incidence creation they should get an additional auto resonse saying "Thankyou...."

For this I have written a simple rule which is not working.

If

1 Incident Updated from equals '  '

Then

1 Append Response Template to response field

2 Send eMail response to sender

Please advise on this urgently.I do not see anything in the audit logs also.

or is there any better way to do this.

Thanks,

Prajna