Public Mail API in CPM (5 Comments)

Topic by Pramod V

Content

Hi Folks,

I am trying to fetch an Incident attachment and send it as an email to an external customer(mimicing the behaviour of Forward Incident info).

But I find that neither file_get_contents or getAdminURL seems to work. Is there any other way to fetch Incident attachment in CPM?

I have tried following code:

$inc_file_atachments = $obj->FileAttachments;
            
            if($inc_file_atachments)
            {  
                foreach($inc_file_atachments as $each_inc_file_atachments)
                {
                    $fattach = new RNCPHP\FileAttachmentCommon();
                    $fattach->ContentType = $each_inc_file_atachments->ContentType;
                    $fp = $fattach->makeFile();
                    $filecontent = file_get_contents($each_inc_file_atachments->URL);
                    fwrite( $fp,$filecontent);
                    fclose( $fp );
                    $fattach->FileName = $each_inc_file_atachments->FileName;
                    $fattach->Name = $each_inc_file_atachments->FileName;

                    /*$fattach = new RNCPHP\FileAttachmentCommon();
                    $fattach->ContentType = $each_inc_file_atachments->ContentType;
                    $fattach->FileName =  $each_inc_file_atachments->FileName;
                    $fattach->Data = $each_inc_file_atachments->URL;*/
                }
            }

Nothing seems to work and I have embedded logs, file attachment data appears null. Not sure where I am going wrong, but I have done following checks:

• Valid Incident ID
• AN Incident with File Attachment
• Trigger of CPM confirmed from Audit Log

Please assist.

- VIP

Version

Code Block