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I am trying to use a custom process to update an incident’s interface ID based on some conditions, w... (2 Comments)

April 7, 2016, 8:15 am

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Topic by Larry Edwards

Code Block

<?
    /*
     * CPMObjectEventHandler: incident_create_handler
     * Package: RN
     * Objects: Incident
     * Actions: Create 
     * Version: 1.3
     * Description:  Used for when incidents get created in CHARM interface == 4 to switch to either LaneBryant (default) or Catherines.  Can remove once Charm interface is removed
    */


    use \RightNow\Connect\v1_3 as RNCPHP;
    use \RightNow\CPM\v1 as RNCPM;

    class incident_create_handler implements RNCPM\ObjectEventHandler
    {    
        public static function apply($run_mode, $action, $obj, $n_cycles)
        {
            $Interface1 = 3;
            $Interface2 = 5;
            $selectedProduct = $obj->Product->ID;
            $refNo = $obj->ReferenceNumber;
            $debug = true;
            $changeInterfaceTO = $Interface1; //use as DEFAULT 
            if($debug)
                echo "REFNO: $refNo  Selected SITE interface ID is " .  $obj->Interface->ID  .   "<br>";

            if($obj->Interface->ID == 4)
            {
                try
                {
                    if($selectedProduct == 5)
                    {
                        $changeInterfaceTO = $Interface2 ;
                    }
                    if($debug)
                        echo "REFNO: $refNo  selected product is $selectedProduct so setting interface to $changeInterfaceTO <br>";


                    /* THIS CODE DOESNT THROW ERROR BUT ALSO DOESNT DO ANYTHING
                    if(!$obj->SiteInterface)
                        $obj->SiteInterface =  new RNCPHP\NamedIDLabel();
                    $obj->SiteInterface->ID = intval($changeInterfaceTO);
                    */
                    $obj->Interface->ID = intval($changeInterfaceTO);
                    $obj->save(RNCPHP\RNObject::SuppressAll);

              
                    return;
                }
                catch (Exception $e)
                {
                    if($debug)
                        echo "ConnectPHP error: " . $e->getMessage();

                    throw new RNCPM\CPMException("ConnectPHP error: " . $e->getMessage(), 1, 0);;
                }
            }//end check if interface is CHARM == 4
        }
    }

    class incident_create_handler_TestHarness implements RNCPM\ObjectEventHandler_TestHarness
    {
        static $obj_invented = NULL;
  
        public static function setup()
        {
            $IntDefault = 4;
            $lbInt = 3;
            $cathInt = 5;
            $selectObject = RNCPHP\Incident::fetch(4417753); //RNCPHP\ROQL::queryObject("SELECT Incident FROM Incident where ID = 4417753")->next()->next();
            if(!$selectObject->ID && ! $selectObject->ID > 0)
            {
                //Query failed so create manual
                $selectObject = new RNCPHP\Incident();

                $selectObject->Subject = "TEST CPM";
                $selectObject->SiteInterface =  new RNCPHP\NamedIDLabel();
                $selectObject->SiteInterface->ID = $IntDefault ;
                $selectObject->Product =  RNCPHP\ServiceProduct::fetch(4);//4 is  5 is  

                $selectObject->Category = RNCPHP\ServiceCategory::fetch(97);//just order inquiry

                $selectObject->Threads = new RNCPHP\ThreadArray();
                $selectObject->Threads[0] = new RNCPHP\Thread();
                $selectObject->Threads[0]->EntryType = new RNCPHP\NamedIDOptList();
                $selectObject->Threads[0]->EntryType->ID = 3; // Used the ID here. See the Thread object for definition
                $selectObject->Threads[0]->Text = "TEST OF NEW INCIDENT FOR CPM.";
                $selectObject->PrimaryContact = RNCPHP\Contact::fetch(1604935);//Required field to create an incident through connect PHP --> Larryedwards@helixmail.com
                $selectObject->save(RNCPHP\RNObject::SuppressAll);
            }
            static::$obj_invented = $selectObject;
            return;
        }

        public static function fetchObject($action, $object_type)
        {
            return(static::$obj_invented);
        }

        public static function validate($action, $object)
        {
            return true;
        }

        public static function cleanup()
        {
            return;
        }
    }

Image

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