Help us to help you. Please read this first! (6 Comments)

April 26, 2010, 12:57 pm

≫ Next: Issue while using SOAP API .net (1 Comment)

≪ Previous: Connect from external site using PHP (4 Comments)

Topic by Ryszard

Content

As the employees of the RightNow Technologies and moderators of this forum we strive to provide you with the best Customer Experience possible. However, since our resources are limited, in the order to serve you better, we ask for your help.

By following few simple rules while posting you will allow us to respond quicker, easier find the correct answer and save time to further improve the product we all love.

Before posting:

Familiarize yourself with RightNow Technologies product, its different components and parts. This will allow you to pick correct forum to post in.
Familiarize yourself with RightNow Connect components: Data Integration, .NET Desktop Integration (a.k.a. Add-Ins), etc. Keep in mind that RightNow Connect is the Integration Interface to the rest of the system, exposing only the subset of the available functionality. It closely reflects internals of the server side, including back-end data base. Therefore many questions could be answered by reviewing the general product documentation.
Learn about your RightNow Connect Integration platform of choice as much as possible.
Read latest Release Notes. Perhaps it is a known issue? Or a bug just fixed in the last release of the product?
Go through Getting Started Guide for the platform you use. Next, read Developer Guide. Keep in mind that these documents are version-specific, therefore they might differ between versions. These documents are available in our Technical Documentation and Sample Code.
Read Useful posts and Common Questions post on this forum.
Use Search this Forum Board to find out possible solution to your problem.
Create stand-alone, self-contained project (without any references to third-party libraries, your own not directly related code, comments, anything “extra”) with the minimum code to recreate the problem. Substitute your function calls/properties with hardcoded values. If problem still exists – let us know by posting here.

While posting:

Specify the integration platform (including programming language) you use – ideally inside the Title.
Specify your server version – ideally inside the Summary.
Provide as many details as necessary in the Content field, including development tools you use, operating system, service packs etc.
If you have a code to recreate the problem (as described above) please put it inside the Code Block, after removing any authentication info: site URL, login credentials etc.
If the code throws an exception – please provide ALL values from the RNOWException object - in addition to the Description.
Include the communication log. Refer to HowTo: Enable logging in the RightNow Connect Data Integration library

After posting:

Please be patient. Do not repost. We will reply as quickly as we can.
You might be asked to provide logs or other info. While asked for any confidential info, please send us the private message.
If you solved your problem – please describe your solution – for the benefit of the other users.
If we determine that this is a bug in the product, we will create our own, internal incident and provide you with the reference number. If you want to be automatically notified when this bug is solved – please contact our Customer Care representatives to report the found bug and provide them with the reference number mentioned above.
If the functionality you ask for is not available and you think it is important to your organization – please post your idea in the Developer Idea Lab Community Forum. This is the best way to persuade our product managers to expand the product.
If you know the answer to questions of the other users – please post the reply. We will really appreciate it.
Keep posting. This is YOUR forum!

Thank you for your cooperation,

Ryszard Antonczyk
RightNow Connect Development Lead.

Code Block

RNOWCSSCategory Cat = new RNOWCSSCategory();
RNOWVisibility Vis = new RNOWVisibility();
List<RNOWVisibility> Viss = new List<RNOWVisibility>();
RNOWLbl Lbl = new RNOWLbl();
List<RNOWLbl> Lbls = new List<RNOWLbl>();
RNOWLblReq LblReq = new RNOWLblReq();
List<RNOWLblReq> LblReqs = new List<RNOWLblReq>();

Vis.Admin = true;
Vis.IntfID = 1;
Vis.EndUser = true;
Viss.Add(Vis);
Cat.Vis = Viss;
LblReq.Label = "blah";
LblReq.LangID = 1;
LblReqs.Add(LblReq);
Cat.Labels = LblReqs;
Lbl.Label = "blah";
Lbl.LangID = 1;
Lbls.Add(Lbl);
Cat.Description = Lbls;

int CatID = OF.create(Cat); // <=== throws the exception!!!

↧

Issue while using SOAP API .net (1 Comment)

June 6, 2013, 4:27 am

≫ Next: mail template can't find systemdate()

≪ Previous: Help us to help you. Please read this first! (6 Comments)

Topic by Chirag Kapil

Content

Hi ,

I am trying to use the SOAP API along with a workspace Add In but getting an error as shown the attached screen.

The intent is to use the SOAP API to fetch the related records of a custom object from an Incident, but the Constructor responisble for authentication itself is throwing the error.

The solution file is as attached.

Could you please advice.

thanks,

Chirag

Version

November 2012

Image

File

LineItems.zip(848KB)

↧

mail template can't find systemdate()

June 6, 2013, 11:39 am

≫ Next: CRM migration to RightNow (1 Comment)

≪ Previous: Issue while using SOAP API .net (1 Comment)

Topic by john sheflin

Content

Hi,

I'm not sure if this is the right forum, but I can't find and remove a line from the mail template. (in file manager, mail files)

I went to the default for Nov 12, but still the same.

-------- Original Message --------

Subject:	Bill Payment Submitted From Web [Ticket: 130211-000173]
Date:	Thu, 6 Jun 2013 12:18:32 -0600 (MDT)
From:	New Direction IRA <service@ndira.com>
To:	it@ndira.com

sysdate()

Subject (etc)

Any ideas?

thanks

Version

nov 12

Code Block

<?
// ----------------------------------------------------------------------------
//       File Name: details.phph
//       Subsystem: mail
//   Document Type: full document
// Req. Parameters: none
// Opt. Parameters: none
//         Purpose: generates incident data and urls for email scripts
// ----------------------------------------------------------------------------

// code for main mail query

require(get_cfg_var('doc_root') . '/include/rnwsqlutil.phph');

$vis_fld = $ip_admin_email ? 'admin' : 'enduser';

if (!$ip_admin_email): // display name or login name for enduser emails
    $display_name_sql = "s.display_name";
else:
    $display_name_sql = display_name_sql('s');
endif;

$details_data = details_data_retrieve($display_name_sql, $lang_id, $p_iid, $ip_hideprivate, $ip_nothread, $ip_admin_email, $p_custflds, $ip_msgtype);
$irow    = $details_data['other']['irow'];
$thread  = $details_data['other']['thread'];
$inccf   = $details_data['other']['inccf'];
$inccfsz = $details_data['other']['inccfsz'];
$compcf   = $details_data['other']['compcf'];
$custcf   = $details_data['other']['custcf'];


$p_refno = $irow[ref_no];
$inc_source_lvl1 = $irow[inc_source_lvl1];
$inc_source_lvl2 = $irow[inc_source_lvl2];

// ----------------------------------------------------------------------------
// get information for staff person (if any) sending message

if ($p_staffid):
    list($staff_name, $staff_email, $signature, $staff_ident) = staffid_details_retrieve($p_staffid, $display_name_sql);
endif;

// ----------------------------------------------------------------------------
// construct the url for each message type

$textmlink = "";
$mlink = "";

switch ($ip_msgtype):
    case MSG_INC_CLOSED:
    case MSG_INC_RECEIPT:
    case MSG_INC_RESPONSE:
        if (!$irow[login] || !$details_data['configs'][MYQ_ENABLED])
            break;
        if ($details_data['configs'][wap_interface_enabled]) {
            // WAP does not support linking directly to incident update
            $textmlink = $details_data['other']['cgi_url'] . "/wap/enduser.php";
        } else {
            $protocol = ($details_data['configs'][SEC_END_USER_HTTPS] ? "https://" : "http://");
            $webserver = $details_data['configs'][OE_WEB_SERVER];
            $inc_update = $details_data['configs'][CP_INCIDENT_RESPONSE_URL];
            $textmlink = sprintf("%s%s/app/%s/i_id/%d", $protocol, $webserver, $inc_update, $p_iid);
        }
        break;
    case MSG_CONTACT_INFO:
        if ($details_data['configs'][MYQ_ENABLED]
                    || $details_data['configs'][ANS_NOTIF_ENABLED]
                    || $details_data['configs'][ANS_PRV_ENABLED]
                    || ($details_data['configs'][ASK_ENABLED]&& !$details_data['configs'][MYSEC_EXT_LOGIN_URL]))
        {
            $protocol = ($details_data['configs'][SEC_END_USER_HTTPS] ? "https://" : "http://");
            $webserver = $details_data['configs'][OE_WEB_SERVER];
            $textmlink = sprintf($protocol . $webserver . "/app/account/profile");
        }
        break;
endswitch;

$mlink = strtr($textmlink, array('&' => '&amp;'));  // escape for HTML

// ----------------------------------------------------------------------------
// determine the max label size between incident and custom field labels

$labels[title]        = $details_data['msgbase'][SUMMARY_LBL];
$labels[escllevel]    = $details_data['msgbase'][ESCALATION_LEVEL_LBL];
$labels[rule_state]   = $details_data['msgbase'][RULE_STATE_LBL];
$labels[prod_lvl1]    = $details_data['msgbase'][PROD_LVL_1_LBL];
$labels[prod_lvl2]    = $details_data['msgbase'][PROD_LVL_2_LBL];
$labels[prod_lvl3]    = $details_data['msgbase'][PROD_LVL_3_LBL];
$labels[prod_lvl4]    = $details_data['msgbase'][PROD_LVL_4_LBL];
$labels[prod_lvl5]    = $details_data['msgbase'][PROD_LVL_5_LBL];
$labels[prod_lvl6]    = $details_data['msgbase'][PROD_LVL_6_LBL];
$labels[cat_lvl1]     = $details_data['msgbase'][CAT_LVL_1_LBL];
$labels[cat_lvl2]     = $details_data['msgbase'][CAT_LVL_2_LBL];
$labels[cat_lvl3]     = $details_data['msgbase'][CAT_LVL_3_LBL];
$labels[cat_lvl4]     = $details_data['msgbase'][CAT_LVL_4_LBL];
$labels[cat_lvl5]     = $details_data['msgbase'][CAT_LVL_5_LBL];
$labels[cat_lvl6]     = $details_data['msgbase'][CAT_LVL_6_LBL];
//$labels[contact_info] = $details_data['msgbase'][CONTACT_INFO_LBL];
$labels[created] = $details_data['msgbase'][DATE_CREATED_LBL];
$labels[updated] = $details_data['msgbase'][LAST_UPDATED_LBL];
$labels[status]       = $details_data['msgbase'][STATUS_LBL];
$labels[sla]          = $details_data['msgbase'][SLA_LBL];
$labels[email]        = $details_data['msgbase'][EMAIL_ADDR_LBL];
$labels[email_alt1]   = $details_data['msgbase'][ALT_EMAIL_1_LBL];
$labels[email_alt2]   = $details_data['msgbase'][ALT_EMAIL_2_LBL];
$labels[fname]        = $details_data['msgbase'][FIRST_NAME_LBL];
$labels[lname]        = $details_data['msgbase'][LAST_NAME_LBL];
$labels[ct_type]      = $details_data['msgbase'][TYPE_LBL];
$labels[ct_title]     = $details_data['msgbase'][TITLE_LBL];
$labels[ph_office]    = $details_data['msgbase'][OFFICE_PHONE_LBL];
$labels[ph_mobile]    = $details_data['msgbase'][MOBILE_PHONE_LBL];
$labels[ph_fax]       = $details_data['msgbase'][FAX_PHONE_LBL];
$labels[ph_asst]      = $details_data['msgbase'][ASST_PHONE_LBL];
$labels[ph_home]      = $details_data['msgbase'][HOME_PHONE_LBL];
$labels[comp_name]    = $details_data['msgbase'][NAME_LBL]; // COMPANY_NAME_LBL?
//$labels[comp_contact] = $details_data['msgbase'][CONTACT_INFO_LBL]; // COMPANT_CONTACT_LBL?
$labels[assigned]     = $details_data['msgbase'][ASSIGNED_LBL];

foreach ($labels as $lbl)
    $maxlen = max(strlen($lbl), $maxlen);

for ($i = 0; $i < $inccfsz; $i++)
    $maxlen = max(strlen($inccf["cf_item$i"]['lang_name']), $maxlen);


// ----------------------------------------------------------------------------
// --- Start functions called from specific mail scripts ----------------------

// prints incident data lines, pads with correct # spaces

function println($maxlen, $label, $value)
{
    // because Japanese 'text' mails don't use a fixed width font, we
    // cannot right-align using spaces, so instead, left align everything.
    // same goes for Russian
    $nspaces = (LANG_DIR == 'ja_JP' || LANG_DIR == 'ru_RU') ? 0 : $maxlen - strlen($label);

    if (strlen($value) > 70 - $maxlen - 2):
        if (LANG_DIR == 'ja_JP' || LANG_DIR == 'ru_RU'):
            $value = mail_wrap_text($value, 70 - strlen($label));
        else:
            $value = mail_wrap_text($value, 70 - $maxlen - 2);
            $value = strtr($value, array("\n" => "\n".str_repeat(' ', $maxlen+2)));
        endif;
    endif;

    printf("%s%s: %s\n", ($nspaces > 0) ? str_repeat(' ', $nspaces) : '',
           $label, $value);
}

// ----------------------------------------------------------------------------
// print custom fields for text message

function print_custfld_text(&$row, &$maxlen, &$arr, $beg)
{
    global $rnw_mbid, $rnw_ui_cfgid, $details_data;

    // print short fields ------------------------------------
    $i = 0;

    foreach ($arr as $k => $v):
        if($details_data['configs'][MAIL_SUPPRESS_NULL_CUST_FLDS] && preg_match('/^\s*$/', $row[$beg+$i])):
            $i++;
            continue;
        endif;
        switch ($v['data_type']):
            case CDT_VARCHAR:
                if ($v['field_size'] <= 50)
                    println($maxlen, $v['lang_name'], ($v['mask'] ? display_val_with_mask($v['mask'], htmlspecialchars_decode($row[$beg+$i])) : htmlspecialchars_decode($row[$beg+$i])));
                break;

            case CDT_MENU:
            case CDT_INT:
                println($maxlen, $v['lang_name'], $row[$beg+$i]);
                break;

            case CDT_BOOL:
            case CDT_OPT_IN:
                if (!strlen($row[$beg+$i]))
                    println($maxlen, $v['lang_name'], '');
                else
                    println($maxlen, $v['lang_name'],
                            $details_data['msgbase'][$row[$beg+$i] ? YES_LBL : NO_LBL]);
                break;

            case CDT_DATE:
                println($maxlen, $v['lang_name'],
                        $row[$beg+$i] ? mail_date_str(DATEFMT_SHORT, $row[$beg+$i]) : '');
                break;

            case CDT_DATETIME:
                println($maxlen, $v['lang_name'],
                        $row[$beg+$i] ? mail_date_str(DATEFMT_DTTM, $row[$beg+$i]) : '');
                break;
        endswitch;
        $i++;
    endforeach;

    // print long fields --------------------------------------
    $i = 0;
    foreach ($arr as $k => $v):
        if($details_data['configs'][MAIL_SUPPRESS_NULL_CUST_FLDS] && preg_match('/^\s*$/', $row[$beg+$i])):
            $i++;
            continue;
        endif;
        if (($v['data_type'] == CDT_MEMO)
                || (($v['data_type'] == CDT_VARCHAR) && ($v['field_size'] > 50)))
            printf("\n%s\n%s\n%s\n", $v['lang_name'], str_repeat('-', 63),
                   mail_wrap_text(htmlspecialchars_decode($row[$beg+$i]), 70));
        $i++;
    endforeach;
}

// ----------------------------------------------------------------------------
// print custom fields for HTML message

function print_custfld_html(&$row, $fmt1, $fmt2, &$arr, $beg)
{
    global $rnw_mbid, $rnw_ui_cfgid, $details_data;

    // print short fields ------------------------------------
    $i = 0;

    foreach ($arr as $k => $v):
        if($details_data['configs'][MAIL_SUPPRESS_NULL_CUST_FLDS] && preg_match('/^\s*$/', $row[$beg+$i])):
            $i++;
            continue;
        endif;
        $v['lang_name'] = htmlspecialchars($v['lang_name'], ENT_QUOTES);
        switch ($v['data_type']):
            case CDT_VARCHAR:
                if ($v['field_size'] <= 50)
                    printf($fmt1, $v['lang_name'], ($v['mask'] ? display_val_with_mask($v['mask'], $row[$beg+$i]) : $row[$beg+$i]));
                break;

            case CDT_MENU:
            case CDT_INT:
                printf($fmt1, $v['lang_name'], $row[$beg+$i]);
                break;

            case CDT_BOOL:
            case CDT_OPT_IN:
                if (!strlen($row[$beg+$i]))
                    printf($fmt1, $v['lang_name'], '');
                else
                    printf($fmt1, $v['lang_name'],
                           $details_data['msgbase'][$row[$beg+$i] ? YES_LBL : NO_LBL]);
                break;

            case CDT_DATE:
                printf($fmt1, $v['lang_name'],
                       $row[$beg+$i] ? mail_date_str(DATEFMT_SHORT, $row[$beg+$i]) : '');
                break;

            case CDT_DATETIME:
                printf($fmt1, $v['lang_name'],
                       $row[$beg+$i] ? mail_date_str(DATEFMT_DTTM, $row[$beg+$i]) : '');
                break;
        endswitch;
        $i++;
    endforeach;
    // print long fields --------------------------------------
    $i = 0;
    foreach ($arr as $k => $v):
        if($details_data['configs'][MAIL_SUPPRESS_NULL_CUST_FLDS] && preg_match('/^\s*$/', $row[$beg+$i])):
            $i++;
            continue;
        endif;
        if (($v['data_type'] == CDT_MEMO)
                || (($v['data_type'] == CDT_VARCHAR) && ($v['field_size'] > 50))):
            print(custfld_html_prepare_long($fmt2, $v['lang_name'], $row[$beg+$i], TRUE));
        endif;
        $i++;
    endforeach;
}

function display_val_with_mask($mask, $val)
{
    $ret_val = ''; $j = 0;
    if (!strlen($mask))
        return($val);
    $mask_arr = preg_split('//', trim($mask), -1, PREG_SPLIT_NO_EMPTY);
    $val_arr = preg_split('//', trim($val), -1, PREG_SPLIT_NO_EMPTY);;
    for ($i = 0, $sz = count($mask_arr); $i < $sz; $i += 2): 
        if ($mask_arr[$i] == 'F'):
            $m = $i;
            $ret_val .= $mask_arr[++$m];
        else:
            $ret_val .= $val_arr[$j++];
        endif;
    endfor;
    return($ret_val);
}


// ----------------------------------------------------------------------------
// prints incident details (refno, product, category, ...)

function incident_details_text($flags)
{
    global $rnw_mbid, $rnw_ui_cfgid;
    global $irow, $maxlen, $labels;
    global $inccf, $inc_start;
    global $ip_admin_email;
    global $details_data;

    printf("%s%s\n%s",
           $ip_admin_email ? $details_data['msgbase'][REFERENCE_NUM_LBL]
                           : $details_data['msgbase'][QUESTION_REF_NUM_HDG],
           $irow[ref_no], SEPARATOR_TXT);

    if (!($flags & HIDE_SUMMARY))
        println($maxlen, $labels[title], $irow[title]);

    if ($irow[escllevel])
        println($maxlen, $labels[escllevel], $irow[escllevel]);

    if (($flags & SHOW_RULENAME) && ($irow[rule_state]))
        println($maxlen, $labels[rule_state], $irow[rule_state]);
    $prod_label_array = array($labels[prod_lvl1], $labels[prod_lvl2], $labels[prod_lvl3], $labels[prod_lvl4], $labels[prod_lvl5], $labels[prod_lvl6]);
    $prod_id_array = array($irow[prod_lvl1], $irow[prod_lvl2], $irow[prod_lvl3], $irow[prod_lvl4], $irow[prod_lvl5], $irow[prod_lvl6]);
    $counter = 0;
    $tmp_prod = get_prodcat_lang_name($prod_id_array[$counter]);
    $elements = count($prod_label_array);
    while($tmp_prod && $counter < $elements)
    {
       println($maxlen, $prod_label_array[$counter], $tmp_prod);
       $counter++;
       $tmp_prod = get_prodcat_lang_name($prod_id_array[$counter]);
    }

    $cat_label_array = array($labels[cat_lvl1], $labels[cat_lvl2], $labels[cat_lvl3], $labels[cat_lvl4], $labels[cat_lvl5], $labels[cat_lvl6]);
    $cat_id_array = array($irow[cat_lvl1], $irow[cat_lvl2], $irow[cat_lvl3], $irow[cat_lvl4], $irow[cat_lvl5], $irow[cat_lvl6]);
    $counter = 0;
    $tmp_cat = get_prodcat_lang_name($cat_id_array[$counter]);
    $elements = count($cat_label_array);
    while($tmp_cat && $counter < $elements)
    {
       println($maxlen, $cat_label_array[$counter], $tmp_cat);
       $counter++;
       $tmp_cat = get_prodcat_lang_name($cat_id_array[$counter]);
    }
    //println($maxlen, $labels[contact_info], $irow[contact_info]);
    println($maxlen, $labels[created],
            mail_date_str(DATEFMT_DTTM, $irow[created]));
    println($maxlen, $labels[updated],
            mail_date_str(DATEFMT_DTTM, $irow[updated]));
    println($maxlen, $labels[status],    $irow[status]);

    if ($details_data['configs'][EU_SLA_VISIBLE])
        println($maxlen, $labels[sla],       $irow[sla_name]);

    // show on all admin incident email, don't show on customer emails
    if (SHOW_ASSIGNED && $ip_admin_email)
        println($maxlen, $labels[assigned], $irow[display_name]);

    print_custfld_text($irow, $maxlen, $inccf, $inc_start);
}

// ----------------------------------------------------------------------------

$fld_html_fmt  = "<tr><td class=\"label\" align=\"right\" width=\"250px\" nowrap><b>%s:&nbsp;</b></td><td class=\"data\">%s</td></tr>\n";
$lfld_html_fmt = "\n<tr><td width=\"1%%\">&nbsp;</td></tr>\n<tr><td class=\"header\" colspan=\"2\" bgcolor=\"#E0E0E0\"><b>&nbsp;%s</b></td></tr>\n<tr><td class=\"text\" colspan=\"2\">%s</td></tr>\n";

function incident_details_html($flags)
{
    global $rnw_mbid, $rnw_ui_cfgid;
    global $irow, $maxlen, $labels;
    global $inccf, $inc_start;
    global $fld_html_fmt, $lfld_html_fmt;
    global $ip_admin_email, $details_data;
?><tr><td colspan="2" bgcolor="#E0E0E0"><b>&nbsp;<? printf("%s%s", $ip_admin_email ? $details_data['msgbase'][REFERENCE_NUM_LBL] : $details_data['msgbase'][QUESTION_REF_NUM_HDG], $irow[ref_no]) ?></b></td></tr><tr><td colspan="2"><table cellspacing="0" cellpadding="0" width="100%"><?
    if (!($flags & HIDE_SUMMARY))
        print(incident_details_html_summary($fld_html_fmt, $labels[title], $irow[title]));

    if ($irow[escllevel])
        printf($fld_html_fmt, $labels[escllevel], $irow[escllevel]);

    if (($flags & SHOW_RULENAME) && $irow[rule_state])
        printf($fld_html_fmt, $labels[rule_state], $irow[rule_state]);

    $prod_label_array = array($labels[prod_lvl1], $labels[prod_lvl2], $labels[prod_lvl3], $labels[prod_lvl4], $labels[prod_lvl5], $labels[prod_lvl6]);
    $prod_id_array = array($irow[prod_lvl1], $irow[prod_lvl2], $irow[prod_lvl3], $irow[prod_lvl4], $irow[prod_lvl5], $irow[prod_lvl6]);
    $counter = 0;
    $tmp_prod = get_prodcat_lang_name($prod_id_array[$counter]);
    $elements = count($prod_label_array);
    while($tmp_prod && $counter < $elements)
    {
       printf($fld_html_fmt, $prod_label_array[$counter], $tmp_prod);
       $counter++;
       $tmp_prod = get_prodcat_lang_name($prod_id_array[$counter]);
    }

    $cat_label_array = array($labels[cat_lvl1], $labels[cat_lvl2], $labels[cat_lvl3], $labels[cat_lvl4], $labels[cat_lvl5], $labels[cat_lvl6]);
    $cat_id_array = array($irow[cat_lvl1], $irow[cat_lvl2], $irow[cat_lvl3], $irow[cat_lvl4], $irow[cat_lvl5], $irow[cat_lvl6]);
    $counter = 0;
    $tmp_cat = get_prodcat_lang_name($cat_id_array[$counter]);
    $elements = count($cat_label_array);
    while($tmp_cat && $counter < $elements)
    {
       printf($fld_html_fmt, $cat_label_array[$counter], $tmp_cat);
       $counter++;
       $tmp_cat = get_prodcat_lang_name($cat_id_array[$counter]);
    }

    //printf($fld_html_fmt, $labels[contact_info], $irow[contact_info]);
    printf($fld_html_fmt, $labels[created], mail_date_str(DATEFMT_DTTM, $irow[created]));
    printf($fld_html_fmt, $labels[updated], mail_date_str(DATEFMT_DTTM, $irow[updated]));
    printf($fld_html_fmt, $labels[status],    $irow[status]);

    if ($details_data['configs'][EU_SLA_VISIBLE])
        printf($fld_html_fmt, $labels[sla],       $irow[sla_name]);

    // show on all admin incident email, don't show on customer emails
    if (SHOW_ASSIGNED && $ip_admin_email)
        printf($fld_html_fmt, $labels[assigned], $irow[display_name]);
    print_custfld_html($irow, $fld_html_fmt, $lfld_html_fmt, $inccf, $inc_start);
?></table></td></tr><tr><td colspan="2">&nbsp;</td></tr><? }

// ----------------------------------------------------------------------------
// prints customer details (name, email, company, ...)

function customer_details_text()
{
    global $rnw_mbid, $common_cfgid;
    global $irow, $maxlen, $labels;
    global $custcf, $compcf, $cu_start, $co_start;
    global $details_data;

    printf("%s\n%s", $details_data['msgbase'][CONTACT_INFO_LBL], SEPARATOR_TXT);
    if ($irow[email])
        println($maxlen, $labels[email], $irow[email]);
    if ($irow[email_alt1])
        println($maxlen, $labels[email_alt1], $irow[email_alt1]);
    if ($irow[email_alt2])
        println($maxlen, $labels[email_alt2], $irow[email_alt2]);
    if ($details_data['configs'][intl_nameorder]):
        println($maxlen, $labels[lname], $irow[lname]);
        println($maxlen, $labels[fname], $irow[fname]);
    else:
        println($maxlen, $labels[fname], $irow[fname]);
        println($maxlen, $labels[lname], $irow[lname]);
    endif;
    println($maxlen, $labels[ct_type],   $irow[ct_type]);
    println($maxlen, $labels[ct_title],  $irow[ct_title]);

    if ($irow[ph_office])
        println($maxlen, $labels[ph_office], $irow[ph_office]);

    if ($irow[ph_mobile])
        println($maxlen, $labels[ph_mobile], $irow[ph_mobile]);

    if ($irow[ph_fax])
        println($maxlen, $labels[ph_fax], $irow[ph_fax]);

    if ($irow[ph_asst])
        println($maxlen, $labels[ph_asst], $irow[ph_asst]);

    if ($irow[ph_home])
        println($maxlen, $labels[ph_home], $irow[ph_home]);

    print_custfld_text($irow, $maxlen, $custcf, $cu_start);

    if ($irow[comp_name]):
        printf("\n\n%s\n%s", $details_data['msgbase'][ORG_INFO_LBL], SEPARATOR_TXT);
        println($maxlen, $labels[comp_name],    $irow[comp_name]);
        //println($maxlen, $labels[comp_contact], $irow[comp_contact]);
        print_custfld_text($irow, $maxlen, $compcf, $co_start);
    endif;
}

// ----------------------------------------------------------------------------

function customer_details_html()
{
    global $rnw_mbid, $common_cfgid;
    global $irow, $maxlen, $labels;
    global $custcf, $compcf, $cu_start, $co_start;
    global $fld_html_fmt, $lfld_html_fmt;
    global $details_data;
?><tr><td class="header" colspan="2" bgcolor="#E0E0E0"><b>&nbsp;<? print($details_data['msgbase'][CONTACT_INFO_LBL]) ?></b></td></tr><tr><td colspan="2"><table border="0" cellspacing="0" cellpadding="0" width="100%"><?
    if ($irow[email])
        printf($fld_html_fmt, $labels[email], $irow[email]);
    if ($irow[email_alt1])
        printf($fld_html_fmt, $labels[email_alt1], $irow[email_alt1]);
    if ($irow[email_alt2])
        printf($fld_html_fmt, $labels[email_alt2], $irow[email_alt2]);
    if ($details_data['configs'][intl_nameorder]):
        printf($fld_html_fmt, $labels[lname], $irow[lname]);
        printf($fld_html_fmt, $labels[fname], $irow[fname]);
    else:
        printf($fld_html_fmt, $labels[fname], $irow[fname]);
        printf($fld_html_fmt, $labels[lname], $irow[lname]);
    endif;
    printf($fld_html_fmt, $labels[ct_type],   $irow[ct_type]);
    printf($fld_html_fmt, $labels[ct_title],  $irow[ct_title]);

    if ($irow[ph_office])
        printf($fld_html_fmt, $labels[ph_office], $irow[ph_office]);

    if ($irow[ph_mobile])
        printf($fld_html_fmt, $labels[ph_mobile], $irow[ph_mobile]);

    if ($irow[ph_fax])
        printf($fld_html_fmt, $labels[ph_fax], $irow[ph_fax]);

    if ($irow[ph_asst])
        printf($fld_html_fmt, $labels[ph_asst], $irow[ph_asst]);

    if ($irow[ph_home])
        printf($fld_html_fmt, $labels[ph_home], $irow[ph_home]);

    print_custfld_html($irow, $fld_html_fmt, $lfld_html_fmt, $custcf, $cu_start);
?></table></td></tr><tr><td colspan="2">&nbsp;</td></tr><?  if ($irow[comp_name]): ?><tr><td class="header" colspan="2" bgcolor="#E0E0E0"><b>&nbsp;<? print($details_data['msgbase'][ORG_INFO_LBL]) ?></b></td></tr><tr><td colspan="2"><table border="0" cellspacing="0" cellpadding="0" width="100%"><?
        printf($fld_html_fmt, $labels[comp_name], $irow[comp_name]);
        //printf($fld_html_fmt, $labels[comp_contact], $irow[comp_contact]);

        print_custfld_html($irow, $fld_html_fmt, $lfld_html_fmt, $compcf, $co_start);
?></table></td></tr><?  endif; ?><tr><td colspan="2">&nbsp;</td></tr><? }

// ----------------------------------------------------------------------------
// prints incident thread

function incident_thread_text()
{
    global $rnw_mbid, $common_cfgid, $rnw_common_cfgid;
    global $p_exclude_notes, $details_data;

    if (!isset($details_data['other']['thread']))
        return;

    $thread = $details_data['other']['thread'];

    printf("%s\n%s", $details_data['msgbase'][DISC_THREAD_LBL], SEPARATOR_TXT);

    foreach ($thread as $msg):
        unset($channel);
        switch($msg[thread_chan_type])
        {
            case CHAN_CSS_EMAIL:
            case CHAN_MA_EMAIL:
                 $channel = $details_data['msgbase'][BY_EMAIL_LBL];
                 break;
            case CHAN_PHONE:
                 $channel = $details_data['msgbase'][BY_PHONE_LBL];
                 break;
            case CHAN_FAX:
                 $channel = $details_data['msgbase'][BY_FAX_LBL];
                 break;
            case CHAN_POSTAL:
                 $channel = $details_data['msgbase'][BY_POST_LBL];
                 break;
            case CHAN_CSS_WEB:
            case CHAN_MA_WEB:
                 $channel = $details_data['msgbase'][BY_WEB_FORM_LBL];
                 break;
            case CHAN_CHAT:
                 $channel = $details_data['msgbase'][CHAT_TRANSCRIPT_LBL];
                 break;
            case CHAN_EMAIL:
                 $channel = $details_data['msgbase'][VIA_EMAIL_LBL];
                 break;
            case CHAN_COMMUNITY:
                 $channel = $details_data['msgbase'][VIA_COMMUNITY_LBL];
                 break;
        }

        $exclude_entry = false;
        switch ($msg[thread_entry_type]):
        case ENTRY_NOTE:
            if(!(isset($p_exclude_notes)))
            {
                printf("%s %s ", $details_data['msgbase'][NOTE_LBL], (isset($channel) ?$channel:""));
                if ($msg[thread_staff])
                    printf("(%s)", $msg[thread_staff]);
            }
            else
                $exclude_entry = true;
            break;

        case ENTRY_STAFF:
            printf("%s %s", $details_data['msgbase'][RESPONSE_LBL], (isset($channel) ? $channel:""));
            if ($msg[thread_staff])
                printf("(%s)", $msg[thread_staff]);
            break;

        case ENTRY_CUSTOMER:
            if ($details_data['configs'][intl_nameorder])            
                $custname = chop(sprintf('%s %s', $msg[thread_lname], $msg[thread_fname]));
            else
                $custname = chop(sprintf('%s %s', $msg[thread_fname], $msg[thread_lname]));

            $name_suffix = (LANG_DIR == 'ja_JP') ? $details_data['msgbase'][NAME_SUFFIX_LBL] : '';

            printf("%s %s %s", $details_data['msgbase'][CUSTOMER_LBL], (isset($channel) ? $channel:""),
                   $custname ? "($custname$name_suffix)" : '');
            break;
        case ENTRY_CUST_PROXY:
            printf("%s %s", $details_data['msgbase'][CUSTOMER_LBL], (isset($channel) ? $channel:""));
            if ($msg[thread_staff])
                printf("(%s %s)", $details_data['msgbase'][CUSTOMER_ENTERED_BY_LBL], $msg[thread_staff]);
            break;
        case ENTRY_RNL:
            printf("%s", $details_data['msgbase'][CHAT_TRANSCRIPT_LBL]);
            break;
        case ENTRY_RULE_RESP:
            printf("%s", $details_data['msgbase'][AUTO_RESP_LBL]);
            break;
        case ENTRY_RULE_RESPNOTE:
            printf("%s", $details_data['msgbase'][AUTO_RESP_NOTE_LBL]);
            break;
        endswitch;

        if (!$exclude_entry)
        {
            $output = incident_thread_text_prepare($msg[thread_note], $msg[thread_attr], $msg[thread_entry_type] == ENTRY_CUSTOMER ? 0 : 1);
            printf(" - %s\r\n%s\n\n", mail_date_str(DATEFMT_DTTM, $msg[thread_time]), $output);
        }
    endforeach;
}

// ----------------------------------------------------------------------------

function incident_thread_html()
{
    global $rnw_mbid, $common_cfgid, $rnw_common_cfgid, $thread;
    global $inc_source_lvl1, $inc_source_lvl2;
    global $p_exclude_notes, $details_data;
    $response = "";

    if (!isset($thread))
        return;

    printf("<tr><td class=\"header\" colspan=\"2\" bgcolor=\"#E0E0E0\"><b>&nbsp;%s</b></td></tr>\n",
           $details_data['msgbase'][DISC_THREAD_LBL]);

    foreach ($thread as $msg):
        unset($channel);
        switch($msg[thread_chan_type])
        {
            case CHAN_CSS_EMAIL:
            case CHAN_MA_EMAIL:
                 $channel = $details_data['msgbase'][BY_EMAIL_LBL];
                 break;
            case CHAN_PHONE:
                 $channel = $details_data['msgbase'][BY_PHONE_LBL];
                 break;
            case CHAN_FAX:
                 $channel = $details_data['msgbase'][BY_FAX_LBL];
                 break;
            case CHAN_POSTAL:
                 $channel = $details_data['msgbase'][BY_POST_LBL];
                 break;
            case CHAN_CSS_WEB:
            case CHAN_MA_WEB:
                 $channel = $details_data['msgbase'][BY_WEB_FORM_LBL];
                 break;
            case CHAN_CHAT:
                 $channel = $details_data['msgbase'][CHAT_TRANSCRIPT_LBL];
                 break;
            case CHAN_EMAIL:
                 $channel = $details_data['msgbase'][VIA_EMAIL_LBL];
                 break;
            case CHAN_COMMUNITY:
                 $channel = $details_data['msgbase'][VIA_COMMUNITY_LBL];
                 break;
        }

        $exclude_entry = false;
        switch ($msg[thread_entry_type]):
        case ENTRY_NOTE:
            if(!(isset($p_exclude_notes)))
            {
                printf("<tr><td class=\"text\" bgcolor=\"#EEEE88\"><b>&nbsp;%s %s ",
                       $details_data['msgbase'][NOTE_LBL], (isset($channel) ? $channel:""));
                if ($msg[thread_staff])
                    printf("(%s)", $msg[thread_staff]);
                printf("</b></td><td class=\"text\" bgcolor=\"#EEEE88\" align=\"right\">%s</td></tr>\n",
                       mail_date_str(DATEFMT_DTTM, $msg[thread_time]));
            }
            else
                $exclude_entry = true;
            break;

        case ENTRY_STAFF:
            printf("<tr><td class=\"text\" bgcolor=\"#C6D3BA\"><b>&nbsp;%s %s ",
                   $details_data['msgbase'][RESPONSE_LBL], (isset($channel) ? $channel:""));
            if ($msg[thread_staff])
                printf("(%s)", $msg[thread_staff]);
            printf("</b></td><td class=\"text\" bgcolor=\"#C6D3BA\" align=\"right\">%s</td></tr>\n",
                   mail_date_str(DATEFMT_DTTM, $msg[thread_time]));
            break;

        case ENTRY_CUSTOMER:
            if ($details_data['configs'][intl_nameorder])
                $custname = chop(sprintf('%s %s', $msg[thread_lname], $msg[thread_fname]));
            else
                $custname = chop(sprintf('%s %s', $msg[thread_fname], $msg[thread_lname]));

            $name_suffix = (LANG_DIR == 'ja_JP') ? $details_data['msgbase'][NAME_SUFFIX_LBL] : '';

            printf("<tr><td class=\"text\" bgcolor=\"#A0C4DE\"><b>&nbsp;%s %s %s</b></td>",
                   $details_data['msgbase'][CUSTOMER_LBL], (isset($channel) ? $channel:""), $custname ? "($custname$name_suffix)" : '');
            printf("<td class=\"text\" bgcolor=\"#A0C4DE\" align=\"right\">%s</td></tr>\n",
                   mail_date_str(DATEFMT_DTTM, $msg[thread_time]));
            break;
        case ENTRY_CUST_PROXY:
            if ($msg[thread_staff])
            $cust_proxy = chop(sprintf('%s %s', $details_data['msgbase'][CUSTOMER_ENTERED_BY_LBL], $msg[thread_staff]));

            printf("<tr><td class=\"text\" bgcolor=\"#A0C4DE\"><b>&nbsp;%s %s %s</b></td>",
                   $details_data['msgbase'][CUSTOMER_LBL], (isset($channel) ? $channel:""), $cust_proxy ? " ($cust_proxy)" : '');
            printf("<td class=\"text\" bgcolor=\"#A0C4DE\" align=\"right\">%s</td></tr>\n",
                   mail_date_str(DATEFMT_DTTM, $msg[thread_time]));
            break;
        case ENTRY_RNL:
            printf("<tr><td class=\"text\" bgcolor=\"#CCBBCC\"><b>&nbsp;%s</b></td>",
                   $details_data['msgbase'][CHAT_TRANSCRIPT_LBL]);
            printf("<td class=\"text\" bgcolor=\"#CCBBCC\" align=\"right\">%s</td></tr>\n",
                   mail_date_str(DATEFMT_DTTM, $msg[thread_time]));
            break;
        case ENTRY_RULE_RESP:
            printf("<tr><td class=\"text\" bgcolor=\"#CACAB5\"><b>&nbsp;%s</b></td>",
                   $details_data['msgbase'][AUTO_RESP_LBL]);
            printf("<td class=\"text\" bgcolor=\"#CACAB5\" align=\"right\">%s</td></tr>\n",
                   mail_date_str(DATEFMT_DTTM, $msg[thread_time]));
            break;
        case ENTRY_RULE_RESPNOTE:
            printf("<tr><td class=\"text\" bgcolor=\"#CACAB5\"><b>&nbsp;%s</b></td>",
                   $details_data['msgbase'][AUTO_RESP_NOTE_LBL]);
            printf("<td class=\"text\" bgcolor=\"#CACAB5\" align=\"right\">%s</td></tr>\n",
                   mail_date_str(DATEFMT_DTTM, $msg[thread_time]));
            break;
        endswitch;

        if (!$exclude_entry)
        {
            $output = incident_thread_html_prepare($msg[thread_note], $msg[thread_attr], $msg[thread_entry_type] == ENTRY_CUSTOMER ? 0 : 1);
            printf("<tr><td class=\"text\" colspan=\"2\">%s</td></tr>\n", $output);
        }
    endforeach; ?><tr><td colspan="2">&nbsp;</td></tr><?
}

?>

↧

CRM migration to RightNow (1 Comment)

June 6, 2013, 8:14 am

≫ Next: tasks.inherit

≪ Previous: mail template can't find systemdate()

Topic by Ram

New to RN ! Hope posting on the right board

Took up a project to migrate the existing CRM to RN ! Just have a question

1. The existing CRM is using LDAP for username authetication is there a way to still use it ?..and would appriciate any suggestions before the migration kick off !

Thanks in advance.

Ram.

↧

tasks.inherit

June 6, 2013, 12:00 pm

≫ Next: Meet an error when invoke a SOA for Fusion integration

≪ Previous: CRM migration to RightNow (1 Comment)

Topic by Jerry Fuerstenberg

Content

Does anyone have a simple way of setting tasks.inherit = 7 inside workflow or workspace? The field is unavailable in either, it doesn't get set properly when the task is created by the workflow, and tasks were apparently completely left out when they created the Javascript API.

Am I going to have to write an entire .NET add-in just to set this one simple field?

Thanks!

Version

November 2012

↧

Meet an error when invoke a SOA for Fusion integration

June 6, 2013, 8:02 pm

≫ Next: RN database

≪ Previous: tasks.inherit

Topic by Eric Yan

Content

Hi guys,

I am following a document about RightNow integration with Fusion CRM, when I try to sync sales account through a SOA composite named "SFAIntTCASyncComposite" which syncs the created customer into RightNow Organization.

When beginning to invoke RightNow Web Service in composite, an error is thrown:

See Code.

Does it mean the column "FusionPartyReference" is missing or any other setup is not correct?

By the way, is there anyone familiar with the integration solution about RightNow and Fusion CRM, I can't find any more resource about it.

Thanks!

Regards,

Eric

Code Block

<messages><input><InvokeGetRNow_QueryCSV_InputVariable><part  name="parameters"><QueryCSV><Query  xsi:type="ns:string">SELECT Organization.ID FROM Organization WHERE Organization.FusionPartyReference = 300000002429041;</Query><PageSize>1000</PageSize></QueryCSV></part></InvokeGetRNow_QueryCSV_InputVariable></input><fault><bpelFault><faultType>1</faultType><RequestErrorFault><part  name="fault"><n0:RequestErrorFault><n0:exceptionCode>INVALID_REQUEST</n0:exceptionCode><n0:exceptionMessage>Non-existant column: 'FusionPartyReference'</n0:exceptionMessage></n0:RequestErrorFault></part></RequestErrorFault></bpelFault></fault><faultType><message>1</message></faultType></messages>

↧

RN database

June 7, 2013, 1:39 pm

≫ Next: Process Designer - events for custom objects

≪ Previous: Meet an error when invoke a SOA for Fusion integration

Topic by Ramana

In the process of migration to RN ! Have two questions

1. Does RN support Oracle DB ?..

2. Say if I want to retreive some specific data(order number) from DB how would I make RN fetch it ?..

Any help would be appriciated

Thanks

Ramana.

↧

Process Designer - events for custom objects

June 7, 2013, 3:50 pm

≫ Next: Session Authentication/RunAnalyticsReport error (3 Comments)

≪ Previous: RN database

Topic by Eli Briscoe

Content

I'm trying to create an event handler for a custom object, but it gives me an error when trying to save the imported code: "Event Handler Content must support at least one class."

The defined package is "CO" and the object name is correct. Is this simply not supported, or am I doing something wrong?

Version

May 2012

Code Block

/*
* CPMObjectEventHandler: incidentsToOrgs_create
* Package: CO
* Objects: IncidentsToOrgs
* Actions: Create
* Version: 1.0
*/

↧

Session Authentication/RunAnalyticsReport error (3 Comments)

June 11, 2013, 2:29 am

≫ Next: Error while uploading Add-In

≪ Previous: Process Designer - events for custom objects

Topic by Jared

I'm getting this error:

System.ServiceModel.FaultException: Active session required. Cannot find in the security header

using Session Authentication with RunAnalyticsReport

This is my connection code:

String url = _globalContext.GetInterfaceServiceUrl(ConnectServiceType.Soap);
EndpointAddress endPointAddr = new EndpointAddress(url);
BasicHttpBinding binding = new BasicHttpBinding(BasicHttpSecurityMode.TransportWithMessageCredential);
binding.Security.Message.ClientCredentialType = BasicHttpMessageCredentialType.UserName;
binding.MaxReceivedMessageSize = 1024 * 1024;
binding.MaxBufferSize = 1024 * 1024;
binding.MessageEncoding = WSMessageEncoding.Mtom;
_service = new RightNowSyncPortClient(binding, endPointAddr);
BindingElementCollection elements = _service.Endpoint.Binding.CreateBindingElements();
elements.Find<SecurityBindingElement>().IncludeTimestamp = false;
_service.Endpoint.Binding = new CustomBinding(elements);
_globalContext.PrepareConnectSession(_service.ChannelFactory);

This same code works fine on another site. What is missing here?

↧

Error while uploading Add-In

June 11, 2013, 11:44 pm

≫ Next: RightNow connection to database (5 Comments)

≪ Previous: Session Authentication/RunAnalyticsReport error (3 Comments)

Topic by Sumesh AC

Content

Hi,

I am trying to upload an Add-In to RightNow, but I am getting an error message while uploading. I am attaching the screenshot of the error here. Can anyone help me please.

Thanks,

Sumesh.

File

err msg.png(33KB)

↧

RightNow connection to database (5 Comments)

June 9, 2013, 8:13 pm

≫ Next: How to call a workflow on clicking a button? (4 Comments)

≪ Previous: Error while uploading Add-In

Topic by ron

New to RTN ! How to make RTN connect to a database and sync information from it ?..

any help appriciated !!

↧

How to call a workflow on clicking a button? (4 Comments)

June 11, 2013, 4:55 am

≫ Next: Where is the Connect Addin Framework samples? (1 Comment)

≪ Previous: RightNow connection to database (5 Comments)

Topic by Ketan Chaudhari

Hi All,

We are working on integration RightNow with Siebel for Contact data.

From RightNow, newly created/updated Contact data will be synched with Siebel.

On a click on button, this workflow will be triggered and data will be synched with Siebel from RN.

Can you please let us know how to call a workflow on clicking a button?

Thanks & Regards,

Ketan Chaudhari

↧

Where is the Connect Addin Framework samples? (1 Comment)

June 12, 2013, 11:59 am

≫ Next: The file does not contain any valid add-ins (1 Comment)

≪ Previous: How to call a workflow on clicking a button? (4 Comments)

Topic by Jerry Fuerstenberg

I'm working on some pluggins, which refer to "Sample code" which does not exist in the documetnation. It refers me to this forum, which when searched has no such data.

Anyone have links to the sample code?

↧

The file does not contain any valid add-ins (1 Comment)

June 12, 2013, 2:11 pm

≫ Next: Meet an error when invoke a SOA for Fusion integration (2 Comments)

≪ Previous: Where is the Connect Addin Framework samples? (1 Comment)

Topic by Jerry Fuerstenberg

Content

I've written an add-in, but the console will not let me upload it, giving me the "The file does not contain any valid add-ins" error. This is very confusing as I have another add-in (that this ones based on) that works just fine.

The goal of this add-in is to be called by a rule, pass in a value, and then set the inherit field on the task workspace to that value. Because you can not set the inherit field from with the workspace in any other way.

Any ideas?

Version

November 2012

Code Block

#region Import Statements

using System;
using System.Collections.Generic;
using System.Linq;
using System.Text;
using System.AddIn;
using System.Windows.Forms;
using System.ComponentModel;

using RightNow.AddIns.AddInViews;
using RightNow.AddIns.Common;
using RightNow.AddIns;

#endregion

namespace TDS.Telecom.SalesForceAutomation.RightNowTaskSetInherit
{
    [AddIn("Set Inherit AddIn", Version = "1.0.0.0")]
    public class RightNowTaskSetInheritAddIn : Panel, IWorkspaceComponent2
    {
        #region Variables and Constants

        private IRecordContext _recordContext;
        private IGlobalContext _context;
        private string endpointAddress;

        #endregion

        #region Constructors

        public RightNowTaskSetInheritAddIn(bool inDesignMode, IGlobalContext context, IRecordContext recordContext, string endpointAddr)
        {
            if (!inDesignMode)
            {
                _context = context;
                _recordContext = recordContext;
            }
            endpointAddress = endpointAddr;
        }




        public void RuleActionInvoked(String rule)
        {
            SetInherit7(rule);
        }

        public string RuleConditionInvoked(string rule)
        {
            return "";
        }

        #endregion

        #region Set Inherit Functionality



        private void SetInherit7(String rule)
        {
            //Populate the workspace correctly
            ITask taskRecord = _recordContext.GetWorkspaceRecord(RightNow.AddIns.Common.WorkspaceRecordType.Task) as ITask;

            
            taskRecord.Inherit = Convert.ToInt32(rule); //Int32Converter(rule);

        }



        #endregion

        #region IWorkspaceComponent Members

        public bool ReadOnly { get; set; }


    public Control GetControl()
     {
            return this;
     }

        #endregion



    }


}

↧

Meet an error when invoke a SOA for Fusion integration (2 Comments)

June 6, 2013, 8:02 pm

≫ Next: Getting invalid xml when making post call for get operation using XML API (1 Comment)

≪ Previous: The file does not contain any valid add-ins (1 Comment)

Topic by Eric Yan

Content

Hi guys,

When beginning to invoke RightNow Web Service in composite, an error is thrown:

See Code.

Does it mean the column "FusionPartyReference" is missing or any other setup is not correct?

By the way, is there anyone familiar with the integration solution about RightNow and Fusion CRM, I can't find any more resource about it.

Thanks!

Regards,

Eric

Code Block

<messages><input><InvokeGetRNow_QueryCSV_InputVariable><part  name="parameters"><QueryCSV><Query  xsi:type="ns:string">SELECT Organization.ID FROM Organization WHERE Organization.FusionPartyReference = 300000002429041;</Query><PageSize>1000</PageSize></QueryCSV></part></InvokeGetRNow_QueryCSV_InputVariable></input><fault><bpelFault><faultType>1</faultType><RequestErrorFault><part  name="fault"><n0:RequestErrorFault><n0:exceptionCode>INVALID_REQUEST</n0:exceptionCode><n0:exceptionMessage>Non-existant column: 'FusionPartyReference'</n0:exceptionMessage></n0:RequestErrorFault></part></RequestErrorFault></bpelFault></fault><faultType><message>1</message></faultType></messages>

↧

Getting invalid xml when making post call for get operation using XML API (1 Comment)

June 13, 2013, 12:52 am

≫ Next: How to create a Account object (3 Comments)

≪ Previous: Meet an error when invoke a SOA for Fusion integration (2 Comments)

Topic by Prabhat Ranjan

Hi, I want to get all the field with the given id in below request.

<?xml version="1.0" encoding="UTF8"?>
<Get xmlns="http://www.rightnow.com/objects">
    <RNObject xmlns:p0="http://www.rightnow.com/objects" xmlns:xsi="http://www.w3.org/2001/XMLSchemainstance" xsi:type="p0:RNIncident">
        <idinteger>26047</idinteger>
     </RNObject>
</Get>

Response:

<?xml version="1.0" encoding="UTF-8"?>
<connector_ret>
    <function name = "incident_get">
        <ret_val name = "incident" type = "pair">
           <pair name = "thread" type = "pair">
                <pair name = "thread_entry0" type = "pair">
                    <pair name = "note" type = "string">Adding attchement -PPT & PDF</pair>
                </pair>
            </pair>
            <pair name = "updated" type = "integer">1370366587</pair>
        </ret_val>
    </function>
</connector_ret>

In the above response I can see "&" and XML doesn't allow "&". So the response looks like invalid XML which I am getting from Rightnow Server.

So I am wondering..if that is issue with RightNow because It should return the valid xml.

appreciate your response

Thanks

Prabhat Ranjan

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How to create a Account object (3 Comments)

February 6, 2012, 2:01 am

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≪ Previous: Getting invalid xml when making post call for get operation using XML API (1 Comment)

Topic by Prabhat Ranjan

Hi,

I need some help for creating the Account Object. I want to create a account by sending the soap request to server but I think I am not giving proper input for that,So I wanted to know the proper input or it would be good if you could please send me the proper soap requst for creating a Account.

Appreciate your response

Thanks

Prabhat Ranjan

↧

RightNow for mobile device (6 Comments)

April 15, 2013, 1:18 am

≫ Next: OPA hub information required for implementing policy automation

≪ Previous: How to create a Account object (3 Comments)

Topic by Sumesh AC

Hi,

Anyone know, how to access Oracle RightNow in Mobile devices.

Thanks,

Sumesh.

↧

OPA hub information required for implementing policy automation

June 13, 2013, 10:30 pm

≫ Next: How to update Access Level field in Answer object through SOAP API (1 Comment)

≪ Previous: RightNow for mobile device (6 Comments)

Topic by santosh patil

Content

Need more information about OPA hub

We started implementation but OPA hub is not available.

Please see attached herewith steps completed.

Version

RightNow CX version Feb 2013

File

Upload.pptx(378KB)

↧

How to update Access Level field in Answer object through SOAP API (1 Comment)

June 13, 2013, 4:39 pm

≫ Next: Custom processes - correct/best way to update an answer field (1 Comment)

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Topic by Calvin Nguyen

Content

Hi,

I have a problem updating Access Level field in Answer object through RN SOAP API. I kept getting this error "The code generated error of "response message does not match the content type of the binding".
I was able to update all other fields in Answer object, except Access Level field.

Below is my code snippet in C#:

ID AccessID = new ID();
AccessID.id = 3;
AccessID.idSpecified = true;
NamedIDDelta[] accessLevel = new NamedIDDelta[1];
accessLevel[0] = new NamedIDDelta();
accessLevel[0].ID = AccessID;
accessLevel[0].Name = "";
newAnswer.AccessLevels = accessLevel;

Thanks for your help.

Calvin

Version

May 2012

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