getting an error while trying to connect through nusoap_client

February 28, 2014, 10:40 am

≫ Next: Updating name of "RightNow Connect" forum board to "Connect Data Services"

≪ Previous: Print on "Custom Process" (4 Comments)

Topic by Shreyas Pandhari

Content

Hi,

I am getting an error while trying to connect through nusoap_client. Error is:

---------------------------

Test Error

---------------------------

Fatal PHP error on line 25 of soap_on_incident_create\soap_on_incident_create:

Class 'RightNow\CPMObjectEventHandlers\soap_on_incident_create\nusoap_client' not found

---------------------------

Below is the code snippet posted for your reference. The same code works from the customer portal pages but it is not working through custom process.

The path of nusoap library given is:

include_once('/cgi-bin/xyz.cfg/scripts/cp/customer/development/libraries/nusoap.php');

As per my understanding, the path mentioned above is a path of dev area that is why Custom Process which is deployed from Process Designer in agent desktop fails to get the reference of nusoap library.

If anyone could please help to understand how to give the nusoap library path and where to instantiate the nusoap_client in custom process code.

Thanks,

Shreyas

Version

Feb 13, Feb 14

Code Block

<?



/*

* CPMObjectEventHandler: soap_on_incident_create

* Package: RN

* Objects: Incident

* Actions: Create

* Version: 1.2

*/



use \RightNow\Connect\v1_2 as RNCPHP;

use \RightNow\CPM\v1 as RNCPM;



class soap_on_incident_create implements RNCPM\ObjectEventHandler

{

  public static function apply( $run_mode, $action, $obj, $n_cycles)

    {

      if (RNCPM\ActionCreate == $action)

 {

if (strpos($obj->Subject, "lawyer") !== false)  // if "lawyer" appears at any position in subject string

{

include_once('/cgi-bin/xyz.cfg/scripts/cp/customer/development/libraries/nusoap.php');

include_once('/cgi-bin/xyz.cfg/scripts/cp/customer/development/libraries/class.wsdlcache.php');

$wsdl="http://ws.cdyne.com/delayedstockquote/delayedstockquote.asmx?wsdl";

$client=new nusoap_client($wsdl, 'wsdl');

$client->soap_defencoding = 'UTF-8';

$client->debug_flag = false;

$lk = "7058";

$result=$client->call('GetQuote', array('StockSymbol' => $obj->Subject, 'LicenseKey' => $lk));

$soapError = $client->getError();

if (!empty($soapError)) 

{

$errorMessage = 'SOAP method invocation failed:'.$soapError;

throw new Exception($errorMessage);

}

else

{

$subjectLine = "I want a lawyer via Custom Process2";

$obj->Subject = $subjectLine.$result["GetQuoteResult"]["LastTradeDateTime"];

$obj->save();

}

}

 }

 return;

    }  

}

↧

Updating name of "RightNow Connect" forum board to "Connect Data Services"

October 13, 2014, 1:24 pm

≫ Next: Need help on ROQL (8 Comments)

≪ Previous: getting an error while trying to connect through nusoap_client

Topic by eleep

Hi there,

As you may have noticed, we have been working on some taxonomy updates within the Oracle Service Cloud Community. One of these changes includes updating this forum board from "RightNow Connect" to "Connect Data Services" and creating a "Connect Desktop Frameworks" forum board, so we can have more targeted conversations in each forum board.

With this name change, we moved many recent discussions in the this forum board to different forum boards (primarily "General Developer Product Discussions" and "Connect Desktop Frameworks"), so if you see your question moved into a different board, that was part of the taxonomy update. The URLs for your posts remain the same. If you're having problems finding your question, go into "My Account"> "Community Posts."

Please take a moment to check out the different discussion forum boards within the Developer Community and update your subscriptions accordingly.

Thanks,
Erica

↧

Need help on ROQL (8 Comments)

October 13, 2014, 8:07 am

≫ Next: Mail Message Body CPM

≪ Previous: Updating name of "RightNow Connect" forum board to "Connect Data Services"

Topic by Tielin Xu

Content

Hi team,

I got message when I executed a very simple query by using QueryCSV method:

SELECT Incident FROM Incident WHERE Incident.ReferenceNumber = 1513407

The error message:
System.ServiceModel.FaultCode
Poor performing query - too many rows examined

Please help.

Many thanks,

Tielin

Code Block

ClientInfoHeader clientInfoHeader = new ClientInfoHeader();
            clientInfoHeader.AppID = "Basic Query CSV";
            String queryString = "SELECT Incident FROM Incident WHERE Incident.ReferenceNumber = 1513407";
            try
            {
                byte[] rawResult = null;
                CSVTableSet queryCSV = _service.QueryCSV(clientInfoHeader, queryString, 1, ",", false, true, out rawResult);
                CSVTable[] csvTables = queryCSV.CSVTables;

                foreach (CSVTable table in csvTables)
                {
                    System.Console.WriteLine("Name: " + table.Name);
                    System.Console.WriteLine("Columns: " + table.Columns);
                    String[] rowData = table.Rows;

                    foreach (String data in rowData)
                    {
                        System.Console.WriteLine("Row Data: " + data);
                    }
                }
            }
            catch (FaultException ex)
            {
                Console.WriteLine(ex.Code);
                Console.WriteLine(ex.Message);
                System.Console.WriteLine("we execute database");
            }

↧

Mail Message Body CPM

October 14, 2014, 2:38 am

≫ Next: Using Marketing mail with new Mail API (1 Comment)

≪ Previous: Need help on ROQL (8 Comments)

Topic by Wouter

Content

Hi,

I am starting to work with Custom Process Models since I'd like to read out the body of an incoming mail message and populate a few fields in the incidents table with the data stored in that mail.

Is there any change you can access the incoming Mail Message Body via Custom Process Models?

Thanks in advance.

Wouter

Version

August 2013

↧

Using Marketing mail with new Mail API (1 Comment)

October 1, 2014, 3:41 am

≫ Next: Can't save an account created through script, when the console is open (1 Comment)

≪ Previous: Mail Message Body CPM

Topic by Bastiaan van der Kooij

Hello,

exited about the new Mail API, to finally allow for sending to multiple contacts and cc, bcc. However when browsing through the documentation, it seems there is now way to send a Marketingmail using this API, which IMO is exactly what would make this real useful. Something like;

mail($to,$cc,$bcc,$MarketingMessageID,$ContactID)

Is this possible?

Bastiaan

↧

Can't save an account created through script, when the console is open (1 Comment)

September 30, 2014, 1:40 am

≫ Next: Using php curl in Custom process (1 Comment)

≪ Previous: Using Marketing mail with new Mail API (1 Comment)

Topic by Amala Vijayan

Content

I have created a custom script to create Account through a form as well as through uploading csv file.

I am getting an error message while going through these steps:
1.Console is open and I create an account by running the script.
2.Refresh the Staff account by group in the console and open the newly created account.
3.Save it again in the console.
4.Error message will appear.
If the console is closed and opened again, error message will be gone.

If the console is closed while running the script, I am not getting that error message.

Image

↧

Using php curl in Custom process (1 Comment)

October 14, 2014, 8:35 am

≫ Next: FileAttachment on new Incident creation (PHP SOAP) (2 Comments)

≪ Previous: Can't save an account created through script, when the console is open (1 Comment)

Topic by Srilatha CK

Hi All,

I have a requirement where once an incident is solved. I need to send the incident details to external third party system SOAP based webservice call.

I was trying to use PHP CURL for the same. But curl_exec($ch) is not returning any response neither error.

Could anyone please let me know if we can really use curl in process designer and were successful in such scenario.

Thanks,

Srilatha

↧

FileAttachment on new Incident creation (PHP SOAP) (2 Comments)

October 14, 2014, 8:28 am

≫ Next: How to get Thread.thread_id while adding threads to an incident (8 Comments)

≪ Previous: Using php curl in Custom process (1 Comment)

Topic by Martijn Coenen

Content

Hello dear colleagues,

For one of our customers we are using the Connect Web Services SOAP API to connect his 'remote' site to create new incidents in RN. We build our soap connection for this and inserting contact, incidents and custom fields, but we have some trouble with the FileAttachment.

Reading the documentation for the Service, I understand we can add the FileAttachment with Base64 data to the incident.

In a simplified way, I build the XML with the following inside the <RNObjects> of the <create> action:

<ns4:FileAttachment>

<ns4:FileName>test1.jpg</ns4:FileName>
<ns4:Data>--- the base64 encoded image --</ns4:Data>
</ns4:FileAttachment>

According to the documentation, only FileName should be required. The only result when I add the above inside my SOAP XML is the famous "Data element in the Message is NULL", in normal language the XML is bad.

I'm getting a bit stuck here. We build our magic in PHP and so far have no trouble except adding this file to a new Incident. I guess it's a easy issue and I'm just not looking in the right direction or thinking the wrong way, so any hint or direction would be most welcome.

Code Block

<ns7:Create xmlns:ns7="urn:messages.ws.rightnow.com/v1_2"><ns7:RNObjects xmlns:ns4="urn:objects.ws.rightnow.com/v1_2" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:type="ns4:Incident"><ns4:PrimaryContact><ns4:Contact><ID xmlns="urn:base.ws.rightnow.com/v1_2" id=" ... the ID ... " /></ns4:Contact></ns4:PrimaryContact><ns4:Subject>.... the subject of the incident ... </ns4:Subject>    <ns4:FileAttachment><ns4:FileName>test1.jpg</ns4:FileName><ns4:Data> .... Base 64 .... </ns4:Data></ns4:FileAttachment>    </ns7:RNObjects><ns7:ProcessingOptions><ns7:SuppressExternalEvents>false</ns7:SuppressExternalEvents><ns7:SuppressRules>false</ns7:SuppressRules></ns7:ProcessingOptions></ns7:Create>

↧

How to get Thread.thread_id while adding threads to an incident (8 Comments)

October 9, 2014, 3:00 am

≫ Next: How to access profile permission through custom script? (2 Comments)

≪ Previous: FileAttachment on new Incident creation (PHP SOAP) (2 Comments)

Topic by Bipin Mittal

Content

Hi All,

I am working on a POC where I am supposed to accept an array of notes and add all, one by one to the Private Note of an Incident. I am able to do it just fine. What I also now want is to send back the array with the unique Threads.thread_id next to each note I received.

The XML response does not returns this ID. Any idea how this can be achieved?

Thanks,

Bipin

Version

May'14

↧

How to access profile permission through custom script? (2 Comments)

October 15, 2014, 9:33 pm

≫ Next: CPHP Create new countries from CSV (1 Comment)

≪ Previous: How to get Thread.thread_id while adding threads to an incident (8 Comments)

Topic by Amala Vijayan

Hi,

I want to create an account through custom script,but there exist a condition like an already existing account who has certain profile permissions only can create that account.So that condition should be checked,for that I want to access the profile permissions.

Can anyone help on how to access the profile permision?

Thanks & regards

Amala

↧

CPHP Create new countries from CSV (1 Comment)

October 16, 2014, 7:08 pm

≫ Next: Changing Security Policy of RN Web Service (1 Comment)

≪ Previous: How to access profile permission through custom script? (2 Comments)

Topic by Gregory Harrison

Content

Hi All,

We need a list of all countries in the system, and as these can only be created one-by-one (no data-import wizard support) I'm attempting to create them by using the CPHP API.

I have a CSV of the countries values (Abbr, Name, and ISO) for each country.

When I hard code the values, such as $new_country->Abbreviation= 'AUS';, it works fine. But once I attempt to loop through the rows in the CSV, nothing happens.

Nothing appears in the log, either.

Has this sort of loop behaviour been limited? Why would this not work?

Also, any other suggestions to get 250+ countries into the database?

Thanks for any help you can provide.

Greg

Code Block

$lines = file('countries-test.csv', FILE_IGNORE_NEW_LINES);

foreach ($lines as $key => $value) {
    $csv[$key] = str_getcsv($value);


                $new_country=new RNCPHP\Country();
                $new_country->Abbreviation= $value[0];
                $new_country->Names=new RNCPHP\LabelRequiredArray();
                $new_country->Names[0]=new RNCPHP\LabelRequired();
                $new_country->Names[0]->LabelText= $value[1];
                $new_country->ISOCode= $value[2];
                $new_country->Names[0]->Language= new RNCPHP\NamedIDOptList();
                $new_country->Names[0]->Language->ID=16;
                $new_country->save();
        }

↧

Changing Security Policy of RN Web Service (1 Comment)

May 19, 2014, 10:40 am

≫ Next: Does RightNow support REST Services? (2 Comments)

≪ Previous: CPHP Create new countries from CSV (1 Comment)

Topic by Shreyas Pandhari

Content

Hi,

In one of the integration scenarios with the other cloud application, for inbound (to RightNow) and outbound (from Oracle Sales Cloud), the groovy script (Fusion side script) has issues while invoking RightNow web service. The reason found out by during the analysis is: security policy used by the service is <sp:WssUsernameToken10 /> which is not supported by Oracle Fusion Sales Application.

My query:

Is there any way we can change the security policy used by the RN web service? I am aware it is unlikely that we have choice over the security policy because system integrators don't have access/privilege to change the WSDL schema.

Valuable response would be appreciated.

Thanks,

Shreyas

Version

Feb 14

↧

Does RightNow support REST Services? (2 Comments)

October 17, 2014, 4:24 am

≫ Next: How to add multiple files to an Incident using SOAP API (1 Comment)

≪ Previous: Changing Security Policy of RN Web Service (1 Comment)

Topic by Bipin Mittal

Content

Hi All,

We need to integrate RightNow with a system that only support REST Services. Any suggestions here?

Thanks,

Bipin

Version

Feb'14

↧

How to add multiple files to an Incident using SOAP API (1 Comment)

October 17, 2014, 4:27 pm

≫ Next: How to remove some files from production environment? (1 Comment)

≪ Previous: Does RightNow support REST Services? (2 Comments)

Topic by Madhu Dorai

Content

I have been trying to add multiple files to an incident while creating an incident but no luck so far. I was able to add one file to incident no problem there.

Wondering if anyone has tried adding multiple files using the new FileAttachmentIncident[1] object

Version

Feb 2013

↧

How to remove some files from production environment? (1 Comment)

October 20, 2014, 2:54 am

≫ Next: Filtering Analytics Report by Incident Date (6 Comments)

≪ Previous: How to add multiple files to an Incident using SOAP API (1 Comment)

Topic by Amala Vijayan

Hi All,

I need to remove some of the files from the production environment.Do we have the access to that or Is there any configuration settings to remove that?

Regards

Amala

↧

Filtering Analytics Report by Incident Date (6 Comments)

October 20, 2014, 12:21 pm

≫ Next: Incident File Attachment using XML Request (2 Comments)

≪ Previous: How to remove some files from production environment? (1 Comment)

Topic by Camden Daily

Hi all, I've been battling the API for awhile and was wondering if someone could help.

I'm using Java, and would like to run an analytics report for a specific date range. I've seen a number of posts about this in the forums, but none of the snippets of code that have been posted seem to work for me.

Could anyone point me to a working example of using an AnalyticsReportFilter to filter between two dates in Java? Otherwise, I can post what I have working so far. I can pull the report fine with no filter applied, but as soon as I try to add a filter of any type at all (even just trying a text filter against status) I start to get exceptions.

Any help at all would be appreciated!

↧

Incident File Attachment using XML Request (2 Comments)

October 19, 2014, 11:22 pm

≫ Next: How to use Spelling Suggestions in the Knowledge Foundation API Search

≪ Previous: Filtering Analytics Report by Incident Date (6 Comments)

Topic by Bipin Mittal

Content

Hi,

I am trying to attach files that would be coming from an external system into RightNow. Below is the section of the XML request which I use to achieve the same.

<q1:FileAttachments>
<q1:FileAttachmentList action="add">
<q1:Data><The Data in Binary64 format></q1:Data>
<q1:FileName>test.txt</q1:FileName>
</q1:FileAttachmentList>
</q1:FileAttachments>

It is working fine. But, my concern is when the file attachments are big in size(exp-image files), The binary64 data can be quite big to handle. Is there no other way to attach file into RightNow incident? Can I specify the location of the file or something?

Thanks,

Bipin

Version

Feb 14

↧

How to use Spelling Suggestions in the Knowledge Foundation API Search

October 21, 2014, 2:16 am

≫ Next: FileAttachment on new Incident creation (PHP SOAP) (6 Comments)

≪ Previous: Incident File Attachment using XML Request (2 Comments)

Topic by John Stephen

Content

Hi everyone,

I'm building a web interface to the Knowledge Foundation API SOAP service using Python/Django. I'm using the SearchContent Operation to search FAQs content and have set "IncludeSpellingSuggestions" to true.

It all works nicely, I'm getting search results in the response, and spelling suggestions. What I can't figure out is how to make the spelling suggestions useful to the user.

Does anyone have any suggestions?

Thanks in advance!

John

Version

August 2014

↧

FileAttachment on new Incident creation (PHP SOAP) (6 Comments)

October 14, 2014, 8:28 am

≫ Next: RunAnalyticsReport 10000 max limit rows (1 Comment)

≪ Previous: How to use Spelling Suggestions in the Knowledge Foundation API Search

Topic by Martijn Coenen

Content

Hello dear colleagues,

Reading the documentation for the Service, I understand we can add the FileAttachment with Base64 data to the incident.

In a simplified way, I build the XML with the following inside the <RNObjects> of the <create> action:

<ns4:FileAttachment>

<ns4:FileName>test1.jpg</ns4:FileName>
<ns4:Data>--- the base64 encoded image --</ns4:Data>
</ns4:FileAttachment>

Code Block

<ns7:Create xmlns:ns7="urn:messages.ws.rightnow.com/v1_2"><ns7:RNObjects xmlns:ns4="urn:objects.ws.rightnow.com/v1_2" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:type="ns4:Incident"><ns4:PrimaryContact><ns4:Contact><ID xmlns="urn:base.ws.rightnow.com/v1_2" id=" ... the ID ... " /></ns4:Contact></ns4:PrimaryContact><ns4:Subject>.... the subject of the incident ... </ns4:Subject>    <ns4:FileAttachment><ns4:FileName>test1.jpg</ns4:FileName><ns4:Data> .... Base 64 .... </ns4:Data></ns4:FileAttachment>    </ns7:RNObjects><ns7:ProcessingOptions><ns7:SuppressExternalEvents>false</ns7:SuppressExternalEvents><ns7:SuppressRules>false</ns7:SuppressRules></ns7:ProcessingOptions></ns7:Create>

↧

RunAnalyticsReport 10000 max limit rows (1 Comment)

October 22, 2014, 11:42 pm

≫ Next: Using php curl in Custom process (9 Comments)

≪ Previous: FileAttachment on new Incident creation (PHP SOAP) (6 Comments)

Topic by Priya Gopal

How to overcome the 10000 limit imposed by RunAnalyticsReport. How does it support filtering? Also how to ROQL TimeBilled table for reports?

↧