SOAP API for EmailLists/Phone Lists (1 Comment)

September 10, 2018, 4:04 am

≫ Next: Manual entry of CreatedByAccount or UpdatedByAccount fields

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Topic by Venkat Tanneru

Content

We did not find any syntax description on how to include lists in SOAP payload,

http://documentation.custhelp.com/euf/assets/devdocs/august2017/Connect_Web_Services_for_SOAP/Default.htm

Please provide samples SOAP XML.

e.g, Creating a Staff Account ( Object : Account) with email and phone.

Version

v1_4

Code Block

I tried as follows..<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/"><soapenv:Header><ns7:ClientInfoHeader xmlns:ns7="urn:messages.ws.rightnow.com/v1_4" soapenv:mustUnderstand="0"><ns7:AppID>Account Create Sample</ns7:AppID></ns7:ClientInfoHeader><wsse:Security xmlns:wsse="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-secext-1.0.xsd" mustUnderstand="1"><wsse:UsernameToken><wsse:Username>*****</wsse:Username><wsse:Password Type="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-username-token-profile-1.0#PasswordText">******</wsse:Password></wsse:UsernameToken></wsse:Security></soapenv:Header><soapenv:Body><ns7:Create xmlns:ns7="urn:messages.ws.rightnow.com/v1_4"><ns7:RNObjects xmlns:ns2="urn:generic.ws.rightnow.com/v1_4" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:type="ns2:GenericObject"><ns2:ObjectType><ns2:TypeName>Account</ns2:TypeName></ns2:ObjectType><ns2:GenericFields dataType="OBJECT" name="Name"><ns2:DataValue><ns2:ObjectValue xsi:type="ns2:GenericObject"><ns2:ObjectType><ns2:TypeName></ns2:TypeName></ns2:ObjectType><ns2:GenericFields dataType="STRING" name="Last"><ns2:DataValue><ns2:StringValue>Dixit</ns2:StringValue></ns2:DataValue></ns2:GenericFields><ns2:GenericFields dataType="STRING" name="First"><ns2:DataValue><ns2:StringValue>Parag</ns2:StringValue></ns2:DataValue></ns2:GenericFields></ns2:ObjectValue></ns2:DataValue></ns2:GenericFields><ns2:GenericFields dataType="STRING" name="DisplayName"><ns2:DataValue><ns2:StringValue>Parag P Dixit</ns2:StringValue></ns2:DataValue></ns2:GenericFields><ns2:GenericFields dataType="OBJECT" name="SalesSettings"><ns2:DataValue><ns2:ObjectValue xsi:type="ns2:GenericObject"><ns2:ObjectType><ns2:TypeName>AccountSalesSettings</ns2:TypeName></ns2:ObjectType><ns2:GenericFields dataType="OBJECT" name="DefaultCurrency"><ns2:DataValue><ns2:IDValue>2</ns2:IDValue></ns2:DataValue></ns2:GenericFields></ns2:ObjectValue></ns2:DataValue></ns2:GenericFields><ns2:GenericFields dataType="OBJECT" name="StaffGroup"><ns2:DataValue><ns2:ObjectValue xsi:type="ns2:GenericObject"><ns2:ObjectType><ns2:TypeName>NamedID</ns2:TypeName></ns2:ObjectType><ns2:GenericFields dataType="OBJECT" name="ID"><ns2:DataValue><ns2:IDValue>2</ns2:IDValue></ns2:DataValue></ns2:GenericFields></ns2:ObjectValue></ns2:DataValue></ns2:GenericFields><ns2:GenericFields dataType="OBJECT" name="Emails"><ns2:DataValue><ns2:ObjectValue xsi:type="ns2:GenericObject"><ns2:ObjectType><ns2:TypeName>EmailList</ns2:TypeName></ns2:ObjectType><ns2:GenericFields dataType="OBJECT" name="EmailList"><ns2:DataValue><ns2:ObjectValue xsi:type="ns2:GenericObject"><ns2:ObjectType><ns2:TypeName>Email</ns2:TypeName></ns2:ObjectType><ns2:GenericFields dataType="OBJECT" name="Address"><ns2:DataValue><ns2:StringValue>test1@dnvgl.com</ns2:StringValue></ns2:DataValue></ns2:GenericFields><ns2:GenericFields dataType="OBJECT" name="AddressType"><ns2:DataValue><ns2:ObjectValue xsi:type="ns2:GenericObject"><ns2:ObjectType><ns2:TypeName>NamedID</ns2:TypeName></ns2:ObjectType><ns2:GenericFields dataType="OBJECT" name="Name"><ns2:DataValue><ns2:StringValue>Email - Primary</ns2:StringValue></ns2:DataValue></ns2:GenericFields></ns2:ObjectValue></ns2:DataValue></ns2:GenericFields></ns2:ObjectValue></ns2:DataValue></ns2:GenericFields></ns2:ObjectValue></ns2:DataValue></ns2:GenericFields><ns2:GenericFields dataType="OBJECT" name="Attributes"><ns2:DataValue><ns2:ObjectValue xsi:type="ns2:GenericObject"><ns2:ObjectType><ns2:TypeName>AccountOptions</ns2:TypeName></ns2:ObjectType><ns2:GenericFields dataType="STRING" name="permanentlyDisabled"><ns2:DataValue><ns2:BooleanValue>0</ns2:BooleanValue></ns2:DataValue></ns2:GenericFields><ns2:GenericFields dataType="STRING" name="infrequentUser"><ns2:DataValue><ns2:BooleanValue>1</ns2:BooleanValue></ns2:DataValue></ns2:GenericFields><ns2:GenericFields dataType="STRING" name="staffAssignmentDisabled"><ns2:DataValue><ns2:BooleanValue>0</ns2:BooleanValue></ns2:DataValue></ns2:GenericFields><ns2:GenericFields dataType="STRING" name="viewsReportsDisabled"><ns2:DataValue><ns2:BooleanValue>0</ns2:BooleanValue></ns2:DataValue></ns2:GenericFields></ns2:ObjectValue></ns2:DataValue></ns2:GenericFields><ns2:GenericFields dataType="OBJECT" name="Profile"><ns2:DataValue><ns2:IDValue>2</ns2:IDValue></ns2:DataValue></ns2:GenericFields><ns2:GenericFields dataType="OBJECT" name="StaffGroup"><ns2:DataValue><ns2:IDValue>2</ns2:IDValue></ns2:DataValue></ns2:GenericFields><ns2:GenericFields dataType="OBJECT" name="Login"><ns2:DataValue><ns2:StringValue>PARPRAtestSOAP</ns2:StringValue></ns2:DataValue></ns2:GenericFields></ns7:RNObjects><ns7:ProcessingOptions><ns7:SuppressExternalEvents>false</ns7:SuppressExternalEvents><ns7:SuppressRules>false</ns7:SuppressRules></ns7:ProcessingOptions></ns7:Create></soapenv:Body></soapenv:Envelope>

File

Error.xml(2KB)

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Manual entry of CreatedByAccount or UpdatedByAccount fields

September 13, 2018, 11:29 am

≫ Next: C# Code to create custom object on RightNow (6 Comments)

≪ Previous: SOAP API for EmailLists/Phone Lists (1 Comment)

Topic by Andy Townshend

Content

I am adding rows to a custom object (that has a relationship with the Answer table) using a browser control within the Answer workspace.

After entering info/checking boxes on this browser window, I save new rows to my custom object and this part is working perfectly fine. However, the CreatedByAccount and UpdatedByAccount are null for these new rows.

The browser control's url contains the Agent ID (and Session ID), which I attempted to pass to my php function manually and write this data to the row, but this causes an error and no new rows are added.

Is there a way to write to these tables manually, or some other way of validating/authenticating the session and therefore having the agent information correctly assigned to these fields?

Thanks!

Version

Service Cloud 17D

Code Block

function addPlatform(){
   $answerId = $_POST['answer'];
   $platformId = $_POST['platform'];
   $agent = $_POST['agent_id'];

   foreach( $platformId as $platform){
      $ansPlat = new RNCPHP\Platform\Ans2Platform();
      $ansPlat->Answer = intval($answerId);
      $ansPlat->Platform = intval($platform); 
      $ansPlat->CreatedByAccount = intval($agent);   // These line breaks the function
      $ansPlat->UpdatedByAccount = intval($agent);   // No rows are created with these present
      $ansPlat->save();
   }
   return( $ansPlat );  
}

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C# Code to create custom object on RightNow (6 Comments)

February 26, 2018, 2:03 pm

≫ Next: Custom Object Add-In (4 Comments)

≪ Previous: Manual entry of CreatedByAccount or UpdatedByAccount fields

Topic by SAJI MATHEW

Content

I think most of the developers come across the requirement to integrate third-party application with RN system. Sometimes we might need to create entries in the Custom object. Here is the sample code to create custom object entries in RN CO.

Code Block

using System;
using System.Collections.Generic;
using System.Linq;
using System.Net;
using System.Text;
using System.Threading.Tasks;
using UpdateOrderHistory.OSCReference;
using System.Net.Security;
using System.Security.Cryptography.X509Certificates;

namespace UpdateOrderHistory
{
    class UpdateEXOrderHistory
    {
        private RightNowSyncPortClient _service;



        public UpdateEXOrderHistory()
        {
            _service = new RightNowSyncPortClient();
            _service.ClientCredentials.UserName.UserName = "xxxxx";
            _service.ClientCredentials.UserName.Password = "xxxxxxx";
            SetCertificatePolicy();
        }

        public static void SetCertificatePolicy()
        {

            ServicePointManager.ServerCertificateValidationCallback

                       += RemoteCertificateValidate;

        }

        private static bool RemoteCertificateValidate(

       object sender, X509Certificate cert,

        X509Chain chain, SslPolicyErrors error)
        {

            // trust any certificate!!!

            return true;

        }

        private GenericObject updateOrder()
        {
            GenericObject orderHistoryGO = new GenericObject();

            RNObjectType orderHistoryObjType = new RNObjectType();
            orderHistoryObjType.Namespace = "CO";
            orderHistoryObjType.TypeName = "OrderHistory";
            orderHistoryGO.ObjectType = orderHistoryObjType;


            ID orderHistID = new ID();
            //CRM Order History Id
            orderHistID.id = 37;
            orderHistID.idSpecified = true;
            orderHistoryGO.ID = orderHistID;


            List<GenericField> orderHistoryFlds = new List<GenericField>();


            orderHistoryFlds.Add(createGenericField("OrderNumber", ItemsChoiceType.StringValue, "ORD001"));
            orderHistoryFlds.Add(createGenericField("ShippingMode", ItemsChoiceType.StringValue, "Direct"));
            orderHistoryFlds.Add(createGenericField("RecipientName", ItemsChoiceType.StringValue, "Raman Singh"));
            orderHistoryFlds.Add(createGenericField("RecipientCity", ItemsChoiceType.StringValue, "Noida"));
            orderHistoryFlds.Add(createGenericField("OrderStatus", ItemsChoiceType.StringValue, "Confirmed"));
            orderHistoryFlds.Add(createGenericField("orderAmount", ItemsChoiceType.StringValue, "5500.50"));
            orderHistoryFlds.Add(createGenericField("SubOrderNumber", ItemsChoiceType.StringValue, "SUBOR09"));
            orderHistoryFlds.Add(createGenericField("RecipientPhone", ItemsChoiceType.StringValue, "87675466"));
            orderHistoryFlds.Add(createGenericField("SubOrderStatus", ItemsChoiceType.StringValue, "confirmed"));
            orderHistoryFlds.Add(createGenericField("Timeslot_startTime", ItemsChoiceType.StringValue, "9:00:00"));
            orderHistoryFlds.Add(createGenericField("Timeslot_endTime", ItemsChoiceType.StringValue, "11:00:00"));
            orderHistoryFlds.Add(createGenericField("senderName", ItemsChoiceType.StringValue, "Update Sender"));
            orderHistoryFlds.Add(createGenericField("senderPhone", ItemsChoiceType.StringValue, "8878990"));
            orderHistoryFlds.Add(createGenericField("senderEmail", ItemsChoiceType.StringValue, "updateSender@ymail.com"));

           orderHistoryFlds.Add(createGenericField("DeliveryDateTime",ItemsChoiceType.DateTimeValue,Convert.ToDateTime("2015-01-08T15:53:44.00")));
           orderHistoryFlds.Add(createGenericField("OrderDateTime", ItemsChoiceType.DateTimeValue, Convert.ToDateTime("2015-01-08T15:53:44.00")));
           orderHistoryGO.GenericFields = orderHistoryFlds.ToArray();

            return orderHistoryGO;




        }

        private GenericField createGenericField(string Name, ItemsChoiceType itemsChoiceType, object Value)
        {
            GenericField orderHistoryFld = new GenericField();
            orderHistoryFld.name = Name;
            orderHistoryFld.DataValue = new DataValue();
            orderHistoryFld.DataValue.ItemsElementName = new ItemsChoiceType[] { itemsChoiceType };
            orderHistoryFld.DataValue.Items = new object[] { Value };
            return orderHistoryFld;
        }


        public void _updateOrderHistory()
        {
            GenericObject orderHistory = updateOrder();

            ClientInfoHeader clientInfoHeader = new ClientInfoHeader();
            clientInfoHeader.AppID = "UpdateOrder";
            UpdateProcessingOptions options = new UpdateProcessingOptions();
            options.SuppressExternalEvents = false;
            options.SuppressRules = false;




            RNObject[] objects = new RNObject[] { orderHistory };
            _service.Update(clientInfoHeader, objects, options);
        }



        static void Main(string[] args)
        {
            UpdateEXOrderHistory _updateorder = new UpdateEXOrderHistory();
            /*try
            {*/

                _updateorder._updateOrderHistory();

                Console.WriteLine("order updated");
       /*     }
            catch (Exception ex)
            {
                Console.WriteLine("Exception caught", ex.Message);
            }

            Console.Read();
        */
        }
    }
}

File

UpdateEXOrderHistory.cs(5KB)

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Custom Object Add-In (4 Comments)

August 14, 2018, 6:31 am

≪ Previous: C# Code to create custom object on RightNow (6 Comments)

Topic by Sérgio Braun

Hi all!
How can I access / update a custom object?

Have this example:
Custom object (CO$Correio);
Fields: Numero (CO$Correio.Numero) and Servico (CO$Correio.Servico);
This object is "Contacts" son;

I need create a new register and link with a Contact.

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