Mulesoft and Service Cloud

July 25, 2018, 12:16 am

≫ Next: Informatica (PowerCentre) integration via Connect WebServices (2 Comments)

≪ Previous: Export Data to Flat File & FTP/Import Flat File from FTP (3 Comments)

Topic by Rick Finlay

Does anyone have experiences with using Mulesoft to integrate with Service Cloud (Rightnow)

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Informatica (PowerCentre) integration via Connect WebServices (2 Comments)

May 9, 2016, 3:39 pm

≫ Next: connecting RightNow instance by using chat API (2 Comments)

≪ Previous: Mulesoft and Service Cloud

Topic by Kurt D%27Agostin

Content

Hi All,

Just looking to know if anyone has used Informatica PowerCentre to integrate with RightNow Connect WebServices.

At this time we are having issues with the mapping tools within Infomatica to build the correct payload.

We have tried building a custom wsld that provides the correct message structure for a specific message/object type, but we are still unable to type cast the rnobject, thus the message still fails during payload validation within connect webservies.

Would like to know if anyone has had any experiance or success with this before.

Thanks

Kurt

Version

Service Cloud 9Feb-2016 release)

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connecting RightNow instance by using chat API (2 Comments)

April 10, 2015, 5:24 am

≫ Next: ODBC connection

≪ Previous: Informatica (PowerCentre) integration via Connect WebServices (2 Comments)

Topic by Imura Kenichi

I'm trying connecting RightNow instance by using chat API.

http://documentation.custhelp.com/euf/assets/devdocs/unversioned/Chat_APIs/Default.htm

I got ChatUrl,SiteName, and ChatToken by calling getChatUrl() API like the following.

chatURL : https://bcvipjp02.rightnowtech.com/Chat-WS/services/wschat-enduser?pool=6603:5
siteName : mySiteName
chatToken : 8d4cf246-4977-454a-b775-bd0245be941e

But I got below error when calling requestChat() API.

org.apache.axis2.AxisFault: java.lang.NullPointerException
at org.apache.axis2.util.Utils.getInboundFaultFromMessageContext(Utils.java:531) ~[axis2-kernel-1.6.2.jar:1.6.2]
at org.apache.axis2.description.OutInAxisOperationClient.handleResponse(OutInAxisOperation.java:375) ~[axis2-kernel-1.6.2.jar:1.6.2]
at org.apache.axis2.description.OutInAxisOperationClient.send(OutInAxisOperation.java:421) ~[axis2-kernel-1.6.2.jar:1.6.2]
at org.apache.axis2.description.OutInAxisOperationClient.executeImpl(OutInAxisOperation.java:229) ~[axis2-kernel-1.6.2.jar:1.6.2]
at org.apache.axis2.client.OperationClient.execute(OperationClient.java:165) ~[axis2-kernel-1.6.2.jar:1.6.2]
at com.rightnow.ws.chat.enduser.wsdl.WSChatEndUserServiceStub.requestChat(WSChatEndUserServiceStub.java:1364) ~[WSChatEndUserServiceStub.class:?]
at myprogram.requestChat(ChatService.java:157) ~[ChatService.class:?]

ChatService.java:157 is as below.

RequestChatResponseMsg response = _serviceEU.requestChat(transactionRequest, null, customerInfo, null, chatData.getChatToken(), null, chatClientInfoHeader);

I set all required arguments like the following.

---

TransactionRequest transactionRequest = new TransactionRequest();
transactionRequest.setSiteName(chatData.getSiteName());
transactionRequest.setClientTransactionID(new UnsignedLong(chatData.getTransactionId()));
transactionRequest.setClientRequestTime(Calendar.getInstance());

ChatCustomerInformation customerInfo = new ChatCustomerInformation();
customerInfo.setQuestion(EndUserMessage);
FirstName_type1 firstName = new FirstName_type1();
firstName.setFirstName_type0(name);
customerInfo.setFirstName(firstName);
String Email = "test@chat.co.jp";
EMailAddress_type1 email = new EMailAddress_type1();
email.setEMailAddress_type0(Email);
customerInfo.setEMailAddress(email);

ChatClientInfoHeader chatClientInfoHeader = new ChatClientInfoHeader();
chatClientInfoHeader.setAppID(propAccount.getValue("APPID"));

---

Any suggestions will help me a lot.

Thanks,

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ODBC connection

July 26, 2018, 1:43 am

≫ Next: AWS Kinesis used for integrations

≪ Previous: connecting RightNow instance by using chat API (2 Comments)

Topic by Roberto Cambiaghi

Hi, i'm trying to connect db using ODBC Oracle Cloud Driver

i need to know
hostname
interface name
Database
where i can find it??

Someone could help me?

thank you

roberto

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AWS Kinesis used for integrations

July 26, 2018, 4:51 pm

≫ Next: REST API : OSvC-CREST-Application-Context header (3 Comments)

≪ Previous: ODBC connection

Topic by StevenO

Content

Hi All,

We are looking to use Kinesis for some of our integration to our data hub. There is a php connector and was wandering is anyone out there has any experience with OSvC and Kinesis integrations? If so how did you go about setting this up?

Regards Steve

Version

OSvC 17D

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REST API : OSvC-CREST-Application-Context header (3 Comments)

July 19, 2018, 9:08 am

≫ Next: Contacts being duplicated with same e-mail but with a sequencial suffix (1 Comment)

≪ Previous: AWS Kinesis used for integrations

Topic by Nishi

Content

Hi friends,

I am using Service cloud site 18A trying to access REST API for simple GET operations.My account has all permissions related to standard and custom objects. But I am getting an error as below:

"detail": "Request does not contain OSvC-CREST-Application-Context header"

When I am adding the header OSvC-CREST-Application-Context to my request headers, it is strange that I am getting an unauthorized response 401. Any help would be appreciated.

Version

Oracle Service Cloud 18A

Code Block

URL:https://mysite.rightnowdemo.com/services/rest/connect/v1.4/accounts/2

Method: GET

Headers:
Authorization:Basic 
OSvC-CREST-Application-Context: This is a valid request for account 2.

Image

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Contacts being duplicated with same e-mail but with a sequencial suffix (1 Comment)

July 24, 2018, 5:21 am

≫ Next: Client address not authorized Transaction=[account_login] (2 Comments)

≪ Previous: REST API : OSvC-CREST-Application-Context header (3 Comments)

Topic by Ricardo Luz

when i submit a request to create a contact to the REST API, using the same e-mail address that a existant contact have. a new contact with the same e-mail and a sequential suffix.

example@test.com
example@test.com.0001
example@test.com.0002

and so on.

how do i disable this, so the api would respond with a error of trying to use a duplicate e-mail to create a contact or something like that.

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Client address not authorized Transaction=[account_login] (2 Comments)

June 24, 2008, 3:27 pm

≫ Next: Navigation to the webpage was canceled (1 Comment)

≪ Previous: Contacts being duplicated with same e-mail but with a sequencial suffix (1 Comment)

Topic by Pakua

Exception: fault.api.rightnow.com.RNOWException: Access Denied. Client address not authorized Transaction=[account_login] at api.rightnow.com.RNOWUtil.RunTransaction(ApiOperation TransOp, Object TransParam) at api.rightnow.com.RNOWUtil.login(String UserName, String Password)

I am unable to find any documentation on how to solve this RNT Error message. When i run my code on my local machine it works great. On production servers its not working, i believe that i have all configuration settings on my end set up right. The client does not have any type of IP blocking but has added our production IP to friendly sites anyway.

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Navigation to the webpage was canceled (1 Comment)

June 3, 2013, 7:20 am

≫ Next: Communication CPQ and RightNow (1 Comment)

≪ Previous: Client address not authorized Transaction=[account_login] (2 Comments)

Topic by Jared

Content

Here is an intermittent issue, within the RightNow “Engagement” section of the application. The window sometimes shows a navigation error "Navigation to the webpage was canceled" instead of the chat interface as expected. Screenshot attached.

Please advise.

Version

Feb2013

Image

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Communication CPQ and RightNow (1 Comment)

July 31, 2018, 4:07 pm

≫ Next: How to trigger email notifications via SOAP API? (1 Comment)

≪ Previous: Navigation to the webpage was canceled (1 Comment)

Topic by Apolinar Valdez

Hi guys

Currently, CPQ automatically sends an email to any user, at the same time that CPQ mail is sent, it is necessary to activate an integration that communicates with RightNow and creates an incident automatically.

This may be possible, or am I being very demanding?

Thank you very much for your time

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How to trigger email notifications via SOAP API? (1 Comment)

July 31, 2018, 11:58 am

≫ Next: Add new entry - Incident Custom Field Menu

≪ Previous: Communication CPQ and RightNow (1 Comment)

Topic by David Lowe

I am leveraging the SOAP API to create and update KB Answers, this is all going good, but my testers have indicated that they are not getting the email notifications that they are accustom to when an Answer is assigned to them for review.

I have confirmed that the notification process is working in the thick client, but an equivalent assignment via the API is not.

My processing options are set to trigger all background rules and events:

UpdateProcessingOptions options = new UpdateProcessingOptions();
options.setSuppressExternalEvents(false);
options.setSuppressRules(false);
options.setReturnExpandedSoapFaults(true);

But that doesn't seem to make a difference.

Is there some "hidden" field that needs to be set, to trigger the notification? Is there an additional API call? Or am I out of luck, and need to write my notification system?

Thanks
<david />

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Add new entry - Incident Custom Field Menu

August 1, 2018, 12:51 am

≫ Next: Get the data for table in Data dictionary (7 Comments)

≪ Previous: How to trigger email notifications via SOAP API? (1 Comment)

Topic by Ian Oliver

Content

Hi All

Is it possible to add a new item to an Incident Custom Field Menu ? I don't mean update an incident field, I need to add a new entry (if its not there already) to a custom menu field via connect PHP.

I have got the attached code block but I think this is to update the incident field rather than add a new menu item.

Cheers

Ian

Version

18B

Code Block

$incident = RNCPHP\Incident::fetch(37958);

$incident->CustomFields->c->action = new RNCPHP\NamedIDLabel();
$incident->CustomFields->c->test_menu->LookupName = "Label_1";
$incident->CustomFields->c->test_menu->ID = 26;

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Get the data for table in Data dictionary (7 Comments)

July 15, 2018, 6:00 am

≫ Next: Authenticating external application using Service Cloud as the identity provider (9 Comments)

≪ Previous: Add new entry - Incident Custom Field Menu

Topic by Riya Goel

Content

Hi,

I am looking to get values for table rr_intervals(Response requirement Intervals). I am getting the table in Data Dictonary, but is not coming in Report Data Dictionary.

Please tell me how to fetch the values for the table.

Regards,

Riya

Image

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Authenticating external application using Service Cloud as the identity provider (9 Comments)

April 12, 2018, 7:56 pm

≫ Next: StatusCode: Unauthorized (6 Comments)

≪ Previous: Get the data for table in Data dictionary (7 Comments)

Topic by Roger Beggs

Content

I am trying to authenticate using single sign-on by sending this SAML request to Service Cloud:

POST /cgi-bin/rnowgse00137.cfg/php/sso/saml2/idp/post/login.php HTTP/1.1
Host: {sc-host}
Origin: {app-host}
Content-Type: application/x-www-form-urlencoded
Content-Length: nnn

SAMLRequest={saml}&RelayState=some_token

where {saml} is a base64 encoding of this request:

<samlp:AuthnRequest xmlns:samlp="urn:oasis:names:tc:SAML:2.0:protocol"
  xmlns:saml="urn:oasis:names:tc:SAML:2.0:assertion"
  ID="_8dcc6985f6d9f385f0bbd4562ef848ef3ae78d87d7" Version="2.0"
  IssueInstant="2018-03-10T15:26:20Z"
  AssertionConsumerServiceURL="https://{app-host}/assertion"
  ProtocolBinding="urn:oasis:names:tc:SAML:2.0:bindings:HTTP-POST"
  Destination="http://{sc-host}/cgi-bin/rnowgse00137.cfg/php/sso/saml2/idp/post/login.php">
  <saml:Issuer>{app-host}</saml:Issuer>
</samlp:AuthnRequest>

But it always returns an HTTP 400 (Bad Request) error with no other information.
Is there something wrong with this request, and how do I know what it is? Are there any logs that a user can access?

I have validated the request with a third-party tool and tried various other sample requests that I found on the Internet. Are there any examples of a request that Service Cloud considers valid?

Does it have to have a certificate? If so, is there a way I can turn this off for initial testing?

Any help much appreciated.

Version

Service Cloud August 2017

↧

StatusCode: Unauthorized (6 Comments)

August 1, 2018, 6:35 am

≫ Next: Can we call CPM Event Handler from Incident Workspace Rule ? (2 Comments)

≪ Previous: Authenticating external application using Service Cloud as the identity provider (9 Comments)

Topic by Sérgio Braun

Content

Hi! I'm getting a problems with the connection between my code and REST API.
Was added in the header my authentication (Basic authentication) and header ("OSvC-CREST-Application-Context"), but a error appear.

**I'm using v1.3**

In attachment a error.

Code Block

using System;
using System.Collections.Generic;
using System.Linq;
using System.Net;
using System.Text;
using System.Threading.Tasks;
using System.Net.Http;
using System.IO;
using Newtonsoft.Json;

namespace ConsultAPI {
    class Program {
        static void Main(string[] args) {

            var client = new HttpClient();

            Console.Write("Contact Id: ");
            string id = Console.ReadLine();
            WebClient webc = new WebClient();

            webc.Headers.Add(HttpRequestHeader.Authorization, "Basic myAuthentication");
            webc.Headers.Add("OSvC-CREST-Application-Context", "header");

            string url = "https://mySite.custhelp.com/services/rest/connect/v1.3/contacts/";
            int parse = int.Parse(id);

            try {
                
                var srt = webc.DownloadString(url + parse);
                var eacc = JsonConvert.DeserializeObject<RN>(srt);

                Console.WriteLine("");
                Console.WriteLine("----------------------------------------------");
                Console.WriteLine("Id: " + eacc.id);
                Console.WriteLine("Login: " + eacc.login);
                Console.WriteLine("Name: " + eacc.lookupName);
                Console.WriteLine("----------------------------------------------");
                var result = client.GetAsync(url + parse).Result;

                Console.WriteLine("");
                Console.WriteLine("----------------------------------------------");
                Console.WriteLine("Log:");
                Console.WriteLine("----------------------------------------------");

                //var result = client.DeleteAsync(url + parse).Result;
                Console.WriteLine("Request Message:" + result.RequestMessage);
                Console.WriteLine("Status Code: " + result.StatusCode);

            } catch (Exception e) { }

            Console.ReadKey();
        }
    }
}



***********CLASS RN***********

using System;
using System.Collections.Generic;
using System.Linq;
using System.Text;
using System.Threading.Tasks;

namespace ConsultAPI {
    public class RN {

        public string lookupName { get; set; }
        public string login { get; set; }
        public string id { get; set; }

    }
}

Image

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Can we call CPM Event Handler from Incident Workspace Rule ? (2 Comments)

August 1, 2018, 10:01 am

≫ Next: Do we have Marketing Activities Table available for ConnectPHP API ? (2 Comments)

≪ Previous: StatusCode: Unauthorized (6 Comments)

Topic by Baljeet Singh

Content

Hi,

We have requirement where we need to execute PHP script to integrate with third party system in incident workspace. Here is the use case

1. Agent open Incident Work space

2. Click on button to check availability (product inventory) from third party system.

3. Result will be display or pop up message will appear if product is available in stock.

We don't want to use Add-In because workspace already have lot of other Add-Ins which are effecting product performance.

Anyone has an idea how to call CPM event handler when we click button from Incident workspace. Is it something we can set from Workspace rule ?

Appreciate your respone !!

Version

Oracle Service Cloud August 2017

↧

Do we have Marketing Activities Table available for ConnectPHP API ? (2 Comments)

August 1, 2018, 12:21 pm

≫ Next: Validate a JWT access token using X5C value in Right Now controller

≪ Previous: Can we call CPM Event Handler from Incident Workspace Rule ? (2 Comments)

Topic by Baljeet Singh

Content

Hi,

We have requirement to use "Marketing Activity" table i.e ma_trans for further communication. I notice we can access this table in report explorer. The standard report already exists (Report ID - 10071) in console. I wonder can we access that table using ConnectPHP API.

We need to add more fields in that standard table to enhance its functionality. Anyone has an idea can we expose this table ?

Thanks

Version

Oracle Service Cloud August 2017

↧

Validate a JWT access token using X5C value in Right Now controller

August 2, 2018, 2:51 am

≫ Next: Help Implementing Subscriber for Event Notification Service in Java (5 Comments)

≪ Previous: Do we have Marketing Activities Table available for ConnectPHP API ? (2 Comments)

Topic by Riya Goel

Content

Hi,

I need to validate a JWT access token through Right Now controller. I already have the JWT Acess token and its X5C value from https://login.microsoftonline.com/common/discovery/v2.0/keys. We have to verify JWT token using the X5C value.

In open libraries provided by jwt.io for PHP they are using Openssl functions or phpseclib. Both of these are not supported by right now.

It would be very helpful if anyone can tell me how to validate JWT access token using X5C value in right now controller.

Thank in advance,

Riya

Version

Feb 2017

↧

Help Implementing Subscriber for Event Notification Service in Java (5 Comments)

July 20, 2018, 8:38 am

≫ Next: Connect RightNow with ICS (1 Comment)

≪ Previous: Validate a JWT access token using X5C value in Right Now controller

Topic by Isaiah Inuwa

Content

Hello,

I am trying to implement a Subscriber SOAP endpoint for the Oracle Service Cloud Event Notification Service, but I am having trouble generating code for the service from the WSDL provided at https://{site_interface}/services/soap/connect/soap?wsdl=event. I run into these errors:

wsimport -keep -J'-Djavax.xml.accessExternalSchema=all' -B'-XautoNameResolution' https://{site_interface}.custhelp.com/services/soap/connect/soap?wsdl=event

[ERROR] Two declarations cause a collision in the ObjectFactory class.
  line 828 of https://{site_interface}/services/soap/connect/soap?xsd=objects

[ERROR] (Related to above error) This is the other declaration.
  line 819 of https://{site_interface}/services/soap/connect/soap?xsd=objects

[ERROR] Two declarations cause a collision in the ObjectFactory class.
  line 837 of https://{site_interface}/services/soap/connect/soap?xsd=objects

[ERROR] (Related to above error) This is the other declaration.
  line 823 of https://{site_interface}/services/soap/connect/soap?xsd=objects

Exception in thread "main" com.sun.tools.internal.ws.wscompile.AbortException
        at com.sun.tools.internal.ws.processor.modeler.wsdl.JAXBModelBuilder.bind(JAXBModelBuilder.java:129)
        at com.sun.tools.internal.ws.processor.modeler.wsdl.WSDLModeler.buildJAXBModel(WSDLModeler.java:2283)
        at com.sun.tools.internal.ws.processor.modeler.wsdl.WSDLModeler.internalBuildModel(WSDLModeler.java:183)
        at com.sun.tools.internal.ws.processor.modeler.wsdl.WSDLModeler.buildModel(WSDLModeler.java:126)
        at com.sun.tools.internal.ws.wscompile.WsimportTool.buildWsdlModel(WsimportTool.java:429)
        at com.sun.tools.internal.ws.wscompile.WsimportTool.run(WsimportTool.java:190)
        at com.sun.tools.internal.ws.wscompile.WsimportTool.run(WsimportTool.java:168)
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
        at java.lang.reflect.Method.invoke(Method.java:498)
        at com.sun.tools.internal.ws.Invoker.invoke(Invoker.java:159)
        at com.sun.tools.internal.ws.WsImport.main(WsImport.java:42)

If I comment out the extra "MailboxIncomingEmailSettings" and "MailboxOutgoingEmailSettings" elements (they are already included as elements in the "Mailbox" element just declared just before), I am able to compile the code. But this seems like a hack; is there anyone who has gotten any further than this?

Thanks for the help!

Version

Service Cloud

Code Block

wsimport -keep -J'-Djavax.xml.accessExternalSchema=all' -B'-XautoNameResolution' https://{site_interface}.custhelp.com/services/soap/connect/soap?wsdl=event

[ERROR] Two declarations cause a collision in the ObjectFactory class.
  line 828 of https://{site_interface}/services/soap/connect/soap?xsd=objects

[ERROR] (Related to above error) This is the other declaration.
  line 819 of https://{site_interface}/services/soap/connect/soap?xsd=objects

[ERROR] Two declarations cause a collision in the ObjectFactory class.
  line 837 of https://{site_interface}/services/soap/connect/soap?xsd=objects

[ERROR] (Related to above error) This is the other declaration.
  line 823 of https://{site_interface}/services/soap/connect/soap?xsd=objects

Exception in thread "main" com.sun.tools.internal.ws.wscompile.AbortException
        at com.sun.tools.internal.ws.processor.modeler.wsdl.JAXBModelBuilder.bind(JAXBModelBuilder.java:129)
        at com.sun.tools.internal.ws.processor.modeler.wsdl.WSDLModeler.buildJAXBModel(WSDLModeler.java:2283)
        at com.sun.tools.internal.ws.processor.modeler.wsdl.WSDLModeler.internalBuildModel(WSDLModeler.java:183)
        at com.sun.tools.internal.ws.processor.modeler.wsdl.WSDLModeler.buildModel(WSDLModeler.java:126)
        at com.sun.tools.internal.ws.wscompile.WsimportTool.buildWsdlModel(WsimportTool.java:429)
        at com.sun.tools.internal.ws.wscompile.WsimportTool.run(WsimportTool.java:190)
        at com.sun.tools.internal.ws.wscompile.WsimportTool.run(WsimportTool.java:168)
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
        at java.lang.reflect.Method.invoke(Method.java:498)
        at com.sun.tools.internal.ws.Invoker.invoke(Invoker.java:159)
        at com.sun.tools.internal.ws.WsImport.main(WsImport.java:42)

↧

Connect RightNow with ICS (1 Comment)

August 2, 2018, 9:19 am

≫ Next: Add new entry - Incident Custom Field Menu (1 Comment)

≪ Previous: Help Implementing Subscriber for Event Notification Service in Java (5 Comments)

Topic by Apolinar Valdez

Hi guys

I'm trying to connect RightNow with ICS, but I'm confused with the URL that I have to enter, ICS asks me to enter "WSDL URL" and the link that I have is the following:

https://mercantilseguros--tst.custhelp.com/services/soap/connect/soap?wsdl

But I'm not entirely sure, if I'm doing it right.

Can you support me guys?

Thank you very much for your help.

↧