Topic by Andrew Wooster
The report has a filter based on the date the chat was requested, this is set to "Between". When I run the report in the console for "01/01/2017 12:00 AM" to "01/01/2017 12:30 AM" I don't get any results, which is what I expect. When I run the same report in my program, it returns data. Do I need to do anything extra when applying the filter?
Topic by chidambaram CT
Following ROQL sentence throws error, because it contains single quote in the email address.
select count(*) from Contact where Emails.EmailList.Address='gavin'north@gmail.com' and Emails.EmailList.AddressType.ID = 0
How to write ROQL without error?
Topic by Britto Thatheyu
The CPM reads an existing answer and update one of the answer custom fields.
In the upgrade site, test harness stop the execution without returning any results and status remains "Not tested". It is working fine when I remove the object destroy "$answer->destroy();" from the test harness clean up function.
The same CPM code was working fine in "lclone_upgrade" site as well. I am getting the above issue only in the upgrade site.
Please let me know, Is there any impact if I remove the object destroy from the test harness clean up? What is the actual reason behind this issue?
Topic by Andy Townshend
Our company's website is split into various interfaces for different languages. Upon logging into their account page, in addition a list of their tickets, we would like our customers to see all their article notifications, regardless of which interface the article was subscribed from.
I attempted to do this with the AnswerNotificationManager widget, and then the Grid widget, but due to limitations in the widgets/report filters, I'm unable to pull article notifications from any but the logged-in interface.
I'm now running a query against the model (and then building the table using a For loop that adds a table row for each index). I'm using the following function below, but it is still only pulling from the logged-in interface - I assume because the data pulled in "$this->model" is only within the current interface? Is there another type of query or API that would allow me to access notifications from all interfaces?
Thanks!
Topic by Prashanth
I need the ability to execute a pre-defined report by supplying the name instead of the ID. I looked at http://communities.rightnow.com/posts/55c19d921d, but my problem is a little different: I dont care for the report ID.
I tried the following options that I listed in the code block, all of them unsuccessful:
Thanks!
Prashanth
Topic by Joel Sunaz
We need an automation between our system of record and Oracle Service Cloud for SLAs. Is this possible via the REST API? I cannot find any information anywhere if it's possible.
Topic by chidambaram CT
In contact workspace, I have field bank_validation Yes/No custom field. Based on condition, I change value of field through workspace add-in.
On save of another add-in, I try to retrieve custom field. But I am not getting the updated value. I have tried RefreshWorkspace() method also,still getting old value not the updated value.
// _recordContext.RefreshWorkspace();
ICfVal icfValBankValidation = ((IEnumerable<ICfVal>)this._contact.CustomField).FirstOrDefault<ICfVal>((Func<ICfVal, bool>)(cf => cf.CfId == 415));
bankvalidation = icfValBankValidation.ValInt;
Topic by Priya Gopal
Hello All,
We have tried and implemented a custom chat integration in Customer Portal using third party chat api provided by Oracle by using another hosted REST web service in the middle layer. The problem we are facing is when we give more number of concurrent requests the Oracle API gives "There is no end point listening error in the chat server url" after a certain number of requests. Does any one have come across this? This comes sometimes with SOAP services also and if so any fix that can be applied? Any help is much appreciated.
Thanks,
Priya
Topic by Yoshi Got
Hello everyone.
I am implementing sample source code according to the contents of "Getting Started. NET".(http://documentation.custhelp.com/euf/assets/devdocs/cloud18a/Connect_Web_Services_for_SOAP/Default.htm)
I'd like to call the API using "RightNowSyncPortClient", but I need to pass through the proxy.
What kind of implementation is necessary when passing through a proxy?
Thanks!
Yoshi.
Topic by R R
Hello and thank you for reading my question. I am involved in an effort where I will be having PROD cloned down to TEST. The user group would like the TEST data backed up should a restoration for functionality ever be necessitated. Is there any feasible way I would be able to backup the environment myself? I am aware that I could accomplish this via Service Request but I am hoping for a solution that I can manufacture.
Thank you very much for any help you are able to provide.
Topic by David Wright
We have a need for a third party - e.g. a printing company - to update OSvC with a status when they have fulfilled an item. I am keen to hear others advice on whether it is advisable to allow a third party access to update a custom object via the REST API (by creating a user account with API permission) and/or what approaches (if any) there are to security and being able to restrict what information can be updated.
Thanks,
David
Topic by Umer
Hi,
I have to parse and traverse through a xml document which I will be receiving from an external system. The external system will be sending data which will be converted into incident, attachments and tasks. The data structure will be like, each incident will be having one or more tasks.
I am trying to get this document, after parsing and reading values out of xml tags I will be creating incident and incident tasks.
Is it a good way to do it in custom script/connect PHP? Or can I use OOTB SOAP webservice and expose it to external webservice?
Currently I am using below PHP code and it is giving me tags and their values:
But I am not sure how will I traverse for the childs (tasks, attachments) of the incidents like below:
<Siebel>
<servicerequest>
<sr_num>
12345
</sr_num>
<problem>
test problem
</problem>
<email>
test@gmail.com
</email>
<tasks>
<task1>
<id>1/</id>
<name>first task</<name>
<description> this is first task </description>
</task1>
<task2>
<id>2/</id>
<name>2nd task</<name>
<description> this is 2nd task </description>
</task2>
</tasks>
</servicerequest>
</Siebel>
Topic by Riya Goel
I need to add secondary contacts to an incident using Connect PHP. Can anyone please let me know which widget/model is being using for adding contacts as per the attached image. I have to implement similar to the image provided.
Thanks in Advance,
Riya
Topic by Priya Gopal
Hi All,
I am trying to pass generic fields to Chat API but it is not getting sent through the API. It always comes as empty value though I have enabled the Chat in the CustomField. Below is the code in C#. Can please check through the code and let me know what I am missing?
Thanks,
Priya
Topic by Umer
I need to fetch all incidents which are recently updated that is their status is changed. I want to use standard SOAP WSDL for this. The external application will send a date as input and rightnow will return all the incidents that were updated after that that. So I will be using Last Updated Date column here. It is also possible for external application to send a range of date to fetch updated incidents.
I downloaded a generic WSDL and in SOAPUI I am trying to achieve this but I could not apply search criteria and neither could find sample requests to get an idea. I tried with Lookup name by using GET request but it seems like GET is to fetch only a single record for incident or may be i am not understanding this at the moment.
On the 2nd thought I tried using ROQL but getting all the columns in the output:
Request:
<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:v1="urn:messages.ws.rightnow.com/v1_3" xmlns:v11="urn:base.ws.rightnow.com/v1_3">
<soapenv:Header>
<v1:ClientInfoHeader>
<v1:AppID>Query Objects</v1:AppID>
</v1:ClientInfoHeader>
<wsse:Security xmlns:wsse="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-secext-1.0.xsd" mustUnderstand="1">
<wsse:UsernameToken>
<wsse:Username>***</wsse:Username>
<wsse:Password Type="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-username-token-profile-1.0#PasswordText">***</wsse:Password>
</wsse:UsernameToken>
</wsse:Security>
</soapenv:Header>
<soapenv:Body>
<v1:QueryObjects>
<v1:Query>SELECT Incident FROM Incident WHERE Incident.ID=2600</v1:Query>
<v1:PageSize>100</v1:PageSize>
</v1:QueryObjects>
</soapenv:Body>
</soapenv:Envelope>
Response:
<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/">
<soapenv:Header/>
<soapenv:Body>
<n0:QueryObjectsResponse xmlns:n0="urn:messages.ws.rightnow.com/v1_3" xmlns:n2="urn:base.ws.rightnow.com/v1_3" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:n1="urn:objects.ws.rightnow.com/v1_3">
<n0:Result>
<n0:RNObjectsResult>
<n0:RNObjects xsi:type="n1:Incident">
<n2:ID id="2600"/>
<n2:LookupName>160108-000009</n2:LookupName>
<n2:CreatedTime>2016-01-08T17:59:51.000Z</n2:CreatedTime>
<n2:UpdatedTime>2017-04-28T15:01:58.000Z</n2:UpdatedTime>
<n1:AssignedTo>
<n1:Account>
<n2:ID id="440"/>
</n1:Account>
<n1:StaffGroup>
<n2:ID id="100001"/>
</n1:StaffGroup>
</n1:AssignedTo>
<n1:Category>
<n2:ID id="61"/>
</n1:Category>
<n1:Channel>
<n2:ID id="6"/>
</n1:Channel>
<n1:ClosedTime>2016-01-31T14:42:45.000Z</n1:ClosedTime>
<n1:CreatedByAccount>
<n2:ID id="510"/>
</n1:CreatedByAccount>
<n1:Disposition>
<n2:ID id="20"/>
<n2:Parents xsi:type="n2:NamedReadOnlyID">
<n2:ID id="16"/>
</n2:Parents>
</n1:Disposition>
<n1:InitialResponseDueTime>2016-09-15T20:31:00.000Z</n1:InitialResponseDueTime>
<n1:Interface>
<n2:ID id="1"/>
</n1:Interface>
<n1:Language>
<n2:ID id="1"/>
</n1:Language>
<n1:LastResponseTime>2016-01-30T13:32:10.000Z</n1:LastResponseTime>
<n1:Organization>
<n2:ID id="6"/>
</n1:Organization>
<n1:PrimaryContact>
<n1:Contact>
<n2:ID id="509"/>
</n1:Contact>
</n1:PrimaryContact>
<n1:Queue>
<n2:ID id="4"/>
</n1:Queue>
<n1:ReferenceNumber>160108-000009</n1:ReferenceNumber>
<n1:ResolutionInterval>15196</n1:ResolutionInterval>
<n1:ResponseEmailAddressType>
<n2:ID id="0"/>
</n1:ResponseEmailAddressType>
<n1:Severity>
<n2:ID id="3"/>
</n1:Severity>
<n1:Source>
<n2:ID id="1001"/>
<n2:Parents xsi:type="n2:NamedReadOnlyID">
<n2:ID id="32002"/>
</n2:Parents>
</n1:Source>
<n1:StatusWithType>
<n1:Status>
<n2:ID id="2"/>
</n1:Status>
<n1:StatusType>
<n2:ID id="2"/>
</n1:StatusType>
</n1:StatusWithType>
<n1:Subject>Do you ship outside the US?</n1:Subject>
</n0:RNObjects>
</n0:RNObjectsResult>
<n0:Paging>
<n0:ReturnedCount>1</n0:ReturnedCount>
<n0:StartIndex>0</n0:StartIndex>
<n0:QueryHandle/>
</n0:Paging>
</n0:Result>
</n0:QueryObjectsResponse>
</soapenv:Body>
</soapenv:Envelope>
But I only want to get the Status of the incidents in the response but Incident.Status is not working.
Please need help to proceed on this.
Topic by Riya Goel
Forward a request by attaching a file of size around 45MB (whatever max size is allowed to attach). This request will be undelivered. Agent who forward a request did not got any failure message. But a new incident got created with thread message 'Unsupported message type - delivery-status, message attachment discarded.'. This new request did not have any reference to the original request. I need to add a private note in original request that the 'incident was undelivered due to attachment X'. It would be very helpful if anyone can tell me how to track the new Incident creation while forwarding a request.
Thanks in advance,
Riya
Topic by Umer
Hi, I am trying to set a Mane filed value from connect php. The object is a custom object in which a menu field is being used.
The record is being created correctly but value is not being set in the menu field. I am using following code:
function AddNotesObj($newIncidentId, $Note, $NoteType, $Private){try{$s_Notes = new RNCPHP\Halton\S_Notes();$s_Notes->Incident = RNCPHP\Incident::fetch($newIncidentId);$s_Notes->Note = $Note;$s_Notes->S_NotesType = new RNCPHP\NamedIDOptList();$s_Notes->S_NotesType->Name = 'Note';$s_Notes->Private = $Private;$s_Notes->save();}catch (Exception $err ){echo $err->getMessage();}}
'Note' is there as value as well as Label.
Please advice what is wrong I am doing here.
Topic by Umer
I have a custom object S_Notes which is a child of Incident object. In the QueryCSV (SOAP), I need to get all the Notes records for an incident record. Just like we can use <v1:Query>SELECT Incident.ReferenceNumber, Incident.StatusWithType.Status.Name, Incident.Threads.* From Incident</v1:Query> to get all the thread records for an incident, can we also get S_Notes records for an incident?
Topic by Umer
IS it possible to obtain a WSDL for a specific operation like QueyCSV only?
Topic by Riya Goel
Hi,
I need to read the content of incident file attachments using connect php api. Kindly let me know if it is possible and how to implement.
Regards,
Riya Goel