Search Results don't match

December 6, 2017, 4:25 pm

≫ Next: Call to undefined functions (1 Comment)

Content

Hello,

We currently use the API to search our KB. When pulling answers, the same results are not returned as when doing a search on the portal. We need these results to match. On another instance using the same code answers match exactly. Any idea what we could be doing wrong here? Is there some option we are not setting somewhere that could affect the order answers are returned in?

Version

Code Block

RightNowKF_Service.ContentSearchOrigin origin = new RightNowKF_Service.ContentSearchOrigin();
                origin.Name = "Search Normal";
                origin.ID = new RightNowKF_Service.ID() { id = 1, idSpecified = true };

                RightNowKF_Service.ServiceCategoryContentFilter[] contentFilters = new RightNowKF_Service.ServiceCategoryContentFilter[1];

                if (iCatID > 0)
                {
                    contentFilters[0] = new RightNowKF_Service.ServiceCategoryContentFilter();
                    RightNowKF_Service.NamedIDHierarchy serviceCategory = new RightNowKF_Service.NamedIDHierarchy();
                    serviceCategory.ID = new RightNowKF_Service.ID() { id = iCatID, idSpecified = true };
                    contentFilters[0].ServiceCategory = serviceCategory;
                }

        
                //We do not supply Filters, related searches, spelling suggestions, security options as this is a simple example
                RightNowKF_Service.SearchResponse searchResponse = _client.SearchContent(_header, _knowledgeInteractionId, searchTerms,
                    contentFilters, false, true, limit, origin, null, null, start);

↧

Call to undefined functions (1 Comment)

December 6, 2017, 9:55 pm

≫ Next: Get current object data in custom model process (CPM) (3 Comments)

≪ Previous: Search Results don't match

Topic by Sasi Kiran Allada

Content

Hi All,

I am getting below error when i use the session_start() and load_curl

Fatal error: Call to undefined function session_start() in /cgi-bin/<instance-name>/scripts/custom/<script-name>

Fatal error: Call to undefined function load_curl() in /cgi-bin/<instance-name>/scripts/custom/<script-name>

Actually I was trying to do a cURL request for the salesforce integration where I get the access_token , instance_url details.. however I am not sure how to avoid the above errors.

From my understanding, we will have to do modify the php.ini file but unfortunately this can't be done in RightNow

PLEASE SUGGEST...

Version

May 2016

↧

Get current object data in custom model process (CPM) (3 Comments)

December 7, 2017, 4:41 am

≫ Next: ROQL queries on JDeveloper application

≪ Previous: Call to undefined functions (1 Comment)

Topic by JJ

Content

Please see code below - just fiddling with some random stuff at this point. I have the if/else statements. My question is how would I check the current value of let's say the product, category or queue to be additional conditions on the if/else statement

Code Block

class MinimalIncidentHandler implements RNCPM\ObjectEventHandler
{

    /**
     * Apply CPM logic to object.
     * @param int $runMode
     * @param int $action
     * @param object $incident
     * @param int $cycles
     */
    public static function apply($runMode, $action, $incident, $cycle)
    {
        if ($cycle !== 0) return;
        // ->CustomFields->CTU->CTC
        // $inc->CustomFields->c->ocs_pid
        if (RNCPM\ActionUpdate == $action)
        {
            $incident->CustomFields->CTU->CTC = 1264;
            $incident->save();
        }
        elseif (RNCPM\ActionCreate == $action)
        {
            $incident->CustomFields->CTU->CTC = 1265;
            $incident->save();
        }
    }

}

↧

ROQL queries on JDeveloper application

December 7, 2017, 10:07 am

≫ Next: CPM - Validation failed on create of a Incident (20 Comments)

≪ Previous: Get current object data in custom model process (CPM) (3 Comments)

Topic by Bruno Aun

Hi,

I am trying to follow the instructions to create a SOA application to run ROQL queries.

The resource is https://docs.oracle.com/middleware/1213/cloudadapter-rightnow/develop-soa-adapters/ops.htm#TKRDP178

However the current application menus have changed so much, to the point where I cannot find the related commands.

For instance, there is no SOA application among the application types available.

Can anyone point me to the right direction, considering the ultimate goal is to be able to run ROQL queries?

thanks in advance

↧

CPM - Validation failed on create of a Incident (20 Comments)

December 7, 2017, 4:57 am

≫ Next: Getting all Incident Threads in one call via REST? (8 Comments)

≪ Previous: ROQL queries on JDeveloper application

Topic by JJ

Content

Please see image for the error and the code block for the code - any reason for this?

Code Block

<?php

/**
 * CPMObjectEventHandler: MinimalIncidentHandler
 * Package: RN
 * Objects: Incident
 * Actions: Create, Update
 * Version: 1.2
 * Purpose: Minimal CPM handler for incident create and update.
 */
use \RightNow\Connect\v1_2 as RNCPHP;
use \RightNow\CPM\v1 as RNCPM;

/**
 * Handler class for CPM
 */
class MinimalIncidentHandler implements RNCPM\ObjectEventHandler
{

    /**
     * Apply CPM logic to object.
     * @param int $runMode
     * @param int $action
     * @param object $incident
     * @param int $cycles
     */
    public static function apply($runMode, $action, $incident, $cycle)
    {
        if ($cycle !== 0) return;
        if (RNCPM\ActionUpdate == $action)
        {
            try{
                $incident->CustomFields->CTU->CTC = 1264;
                $incident->save();
            }
            catch (Exception $err ){
                echo $err->getMessage();
            }
        }
        elseif (RNCPM\ActionCreate == $action)
        {
            try{
                $incident->CustomFields->CTU->CTC = 1265;
                $incident->save();
            }
            catch (Exception $err ){
                echo $err->getMessage();
            }
        }
    }

}

/**
 * CPM test harness
 */
class MinimalIncidentHandler_TestHarness
        implements RNCPM\ObjectEventHandler_TestHarness
{

    static $incidentOneId = null,
            $incidentTwoId = null;

    /**
     * Set up test cases.
     */
    public static function setup()
    {
        // First test
        $incidentOne = new RNCPHP\Incident;
        $incidentOne->CustomFields->CTU->CTC = 1264;
        $cont = RNCPHP\Contact::fetch(52604);
        $incidentOne->PrimaryContact = $cont;
        $incidentOne->save();
        self::$incidentOneId = $incidentOne->ID;

        // Second test
        $incidentTwo = new RNCPHP\Incident;
        $incidentTwo->CustomFields->CTU->CTC = 1265;
        $cont = RNCPHP\Contact::fetch(52604);
        $incidentTwo->PrimaryContact = $cont;
        $incidentTwo->save();
        self::$incidentTwoId = $incidentTwo->ID;
    }

    /**
     * Return the object that we want to test with. You could also return 
     * an array of objects to test more than one variation of an object.
     * @param int $action
     * @param class $object_type
     * @return object | array
     */
    public static function fetchObject($action, $object_type)
    {
        $incidentOne = $object_type::fetch(self::$incidentOneId);
        $incidentTwo = $object_type::fetch(self::$incidentTwoId);
        return array($incidentOne, $incidentTwo);
    }

    /**
     * Validate test cases
     * @param int $action
     * @param object $incident
     * @return bool
     */
    public static function validate($action, $incident)
    {
        if (RNCPM\ActionUpdate == $action)
        {
            if (assert($incident->CustomFields->CTU->CTC == 1264))
            {
                echo "Update test passed\n";
                return true;
            }
            else
            {
                echo "Update test FAILED\n";
            }
        }
        elseif (RNCPM\ActionCreate == $action)
        {
            if (assert($incident->CustomFields->CTU->CTC== 1265))
            {
                echo "Create test passed\n";
                return true;
            }
            else
            {
                echo "Create test FAILED\n";
            }
        }
        else
        {
            echo "Invalid action";
        }
        return false;
    }

    /**
     * Destroy every object created by this test. Not necessary since in 
     * test mode and nothing is committed, but good practice if only to
     * document the side effects of this test.
     */
    public static function cleanup()
    {
        if (self::$incidentOneId)
        {
            $incidentOne = RNCPHP\Incident::fetch(self::$incidentOneId);
            $incidentOne->destroy();
            self::$incidentOneId = null;
        }

        if (self::$incidentTwoId)
        {
            $incidentTwo = RNCPHP\Incident::fetch(self::$incidentTwoId);
            $incidentTwo->destroy();
            self::$incidentTwoId = null;
        }
    }

}

?>

↧

Getting all Incident Threads in one call via REST? (8 Comments)

February 7, 2017, 6:53 am

≫ Next: Auto Response after condition in CPM (9 Comments)

≪ Previous: CPM - Validation failed on create of a Incident (20 Comments)

Topic by Michel Jilderda

Content

Hi all,
we are building a separate webpage where we want to show incident details on an external webpage. While we have built this before using SOAP, we are using the REST API now. One of the things we run into is this:
With a SOAP request, it was possible to get all incident threads in 1 soap call.

With the REST API there does not seem to be a way to do this in 1 call. So what we need to do to show the threads is a lot of calls to the API, which causes delay in loading the page.

These are the calls we do now. We have the incident reference number to start with, so this is the sequence of calls to the REST API.

Get incident ID for reference number
https://{{siteURL}}/services/rest/connect/v1.3/incidents/?q=lookupName='{{exampleIncidentRefno}}'
Get Incident details
https://{{siteURL}}/services/rest/connect/v1.3/incidents/{{exampleIncidentID}}
Get Threads for Incidents
https://teamcx-uk.custhelp.com/services/rest/connect/v1.3/incidents/{{exampleIncidentID}}/{{exampleThreadID}}
Now we can loop through all the threads.
Now, to populate the threads with the correct account names, we also need to get all the account names for the threads again.

Again, for SOAP this was a lot easier. Are we missing something? Is there a way to pull this from REST as well without doing 10+calls to get all incident details?

Version

AUG2016

↧

Auto Response after condition in CPM (9 Comments)

December 7, 2017, 11:56 pm

≫ Next: Can the business rule variable be set in a CPM? (5 Comments)

≪ Previous: Getting all Incident Threads in one call via REST? (8 Comments)

Topic by RD

Content

I have a requirement where I have to send an auto response to the customer and change the queue after checking the word count of the Email content the customer has written.

In this case I am using CPM through business rules.

I check the word count in CPM. But the issue here is that I am able to change the queue in CPM, but how to send an autoresponse.

Any suggestions?

Thanks

Version

November 16

↧

Can the business rule variable be set in a CPM? (5 Comments)

December 8, 2017, 12:26 am

≫ Next: Bulk Delete Using REST (3 Comments)

≪ Previous: Auto Response after condition in CPM (9 Comments)

Topic by RD

Content

Can the business rule variable be set in a CPM?

Version

November 16

↧

Bulk Delete Using REST (3 Comments)

December 11, 2017, 9:38 pm

≫ Next: Object Event Handler PHP Libraries (5 Comments)

≪ Previous: Can the business rule variable be set in a CPM? (5 Comments)

Topic by Umadevi Guduru

Hi,

Did any try bulk delete using REST for Custom Objects.

My query does not work

https://your_site_interface/services/rest/connect/version/queryResults/?query=Delete from Inte.ODITable limit 10;

I checked the syntax from ROQL API and its exactly the same. They did mention that bulk delete can be done on Custom Objects.

The select statement works : ?query=select * from Inte.ODITable works.

Error Message I got is

{
"type": "https://your_site_interface/services/rest/connect/exceptions/OSC-CREST-00019",
"title": "Invalid query parameter value",
"status": 400,
"detail": "This query is not supported: No such table: ODITable",
"instance": "https://your_site_interface/services/rest/connect/v1.4/queryResults?query=Delete%20from%20Inte.ODITable%20%20limit%2010",
"o:errorCode": "OSC-CREST-00019"
}

any idea?

Uma

↧

Object Event Handler PHP Libraries (5 Comments)

September 4, 2013, 4:58 pm

≫ Next: How to add a service reference in VisualStudio after 1.4? (2 Comments)

≪ Previous: Bulk Delete Using REST (3 Comments)

Topic by Ross Crockett

Content

Hello,

I have a question regarding the PHP code available to Object Event Handlers. Is it possible to use custom libraries in the handler PHP code similar to how the Customer Portal does it (e.g. libraries directory) or can you only use the standard RN libraries in the Connect API?

I ask because we are investigating whether or not it would be possible to trigger some PHP code to send some Custom Object data to a web service on the status change of an Incident. We currently do this from the Custom Portal when the user invokes an action but it would be valuable to know if this could be triggered instead by workflow in RightNow.

Thanks,

Ross

Version

February 2012

↧

How to add a service reference in VisualStudio after 1.4? (2 Comments)

December 13, 2017, 2:21 pm

≫ Next: recordContext.RefreshWorkspace(); not working properly

≪ Previous: Object Event Handler PHP Libraries (5 Comments)

Topic by Jason Owens

Content

I'm having issues getting a new C# project connected to the SOAP WebService.

The developer documentation hasn't changed:

http://documentation.custhelp.com/euf/assets/devdocs/cloud17d/Connect_Web_Services_for_SOAP/Default.htm

But when I enter the correct (according to documentation) address in VisualStudio I get an error attempting to find services.

Navigating to the URL in a browser results in a page telling me:

The service was accessed in a non-supported manner. Please use standardized URL to access the service: https://<sitename>/services/soap/connect/<service>.

My old projects are also now unable to refresh the service (i assume after an upgrade).

As I can view the WSDL when I append "v1.3" i assume this changed in 1.4, is the correct address format for 1.4 documented somewhere that I'm missing? Or does anyone know how to get this to work in VisualStudio after being upgraded to 1.4?

Version

May 2017

↧

recordContext.RefreshWorkspace(); not working properly

December 14, 2017, 1:25 pm

≫ Next: Issues migrating from 1.3 to 1.4 - Anyone else upgrade?

≪ Previous: How to add a service reference in VisualStudio after 1.4? (2 Comments)

Topic by Lage Antony

Content

Hi All,

I have created a workspace ADDin on Incident workspace . The addin shows a textbox control on UI. When the user types an email address ,on lost focus of the textbox, the addin searches whether a contact is already created in the database if yes it sets that contact ID as primary email address of the current workspace else if contact ID doesnot exist , it will create a contact with the email address and set the new contact ID as primary contact. The problem i am facing is after contact id is set in the code , i am refreshing the incident workspace to show that the contact ID set to the user. In some cases the recordContext.RefreshWorkspace(); works properly and in some other cases its not working properly. Any help appreciated . Thanks

Version

Aug 2017 Agent desktop

Code Block

using System;
using System.AddIn;
using System.Drawing;
using System.Windows.Forms;
using RightNow.AddIns.AddInViews;
using System.Net;
using System.IO;
using System.Web.Script.Serialization;
using System.Text;
using System.Collections.Generic;

////////////////////////////////////////////////////////////////////////////////
//
// File: WorkspaceAddIn.cs
//
// Comments:
//
// Notes: 
//
// Pre-Conditions: 
//
////////////////////////////////////////////////////////////////////////////////
namespace RN_WS_Contact_email_address
{
    public class Program : Panel, IWorkspaceComponent2
    {
        /// <summary>
        /// The current workspace record context.
        /// </summary>
        private IRecordContext recordContext_Contact_email;
        private IGlobalContext globalContext;
        private System.Windows.Forms.Label Email_Label;
        private System.Windows.Forms.TextBox Email_textBox;
        public string InterfaceURL = "https://***.custhelp.com/";
        private int contactID = 0;
        private int Counter = 0;

        public string SessionID;


        /// <summary>
        /// Default constructor.
        /// </summary>
        /// <param name="inDesignMode">Flag which indicates if the control is being drawn on the Workspace Designer. (Use this flag to determine if code should perform any logic on the workspace record)</param>
        /// <param name="RecordContext">The current workspace record context.</param>
        public Program(bool inDesignMode, IRecordContext RecordContext, IGlobalContext GlobalContext)
        {
            if (inDesignMode == false)
            {
                recordContext_Contact_email = RecordContext;
                globalContext = GlobalContext;
                SessionID = globalContext.SessionId;
                //incidentRecord_conversation = recordContext_Contact_email.GetWorkspaceRecord(RightNow.AddIns.Common.WorkspaceRecordType.Incident) as IIncident;
                recordContext_Contact_email.Saving += CustomPreSaveHandler;
            }

            showTextbox();
        }

        

        private void CustomPreSaveHandler(object sender, System.ComponentModel.CancelEventArgs e)
        {
            string EmailAddress = Email_textBox.Text;
            Email_Label.Focus(); // Removing focus from textbox 

            IContact ContactRecord = recordContext_Contact_email.GetWorkspaceRecord(RightNow.AddIns.Common.WorkspaceRecordType.Contact) as IContact;

            if (ContactRecord.EmailAddr != EmailAddress)
            {
                SwitchContactIfContactIsCreated();
                MessageBox.Show("Please click save again"); 
                e.Cancel = true;

            }
                


        }

        public void SwitchContactIfContactIsCreated()
        {
            try
            {
                IIncident incidentRecord_conversation = recordContext_Contact_email.GetWorkspaceRecord(RightNow.AddIns.Common.WorkspaceRecordType.Incident) as IIncident;

                if (contactID > 0)
                {
                    IInc2Contact inc2Contact = AddInViewsDataFactory.Create<IInc2Contact>();
                    inc2Contact.Cid = contactID; // assign c_id 
                    inc2Contact.Prmry = true;
                    IList<IInc2Contact> contactList = new List<IInc2Contact>();
                    contactList.Add(inc2Contact);
                    incidentRecord_conversation.Contact = contactList; // add contact list to incident
                    recordContext_Contact_email.RefreshWorkspace();
                }
            }catch (Exception ex)
            {
                MessageBox.Show("Some Error occured, contact Administrator " + ex.Message);
                recordContext_Contact_email.TriggerNamedEvent("NamedEvent_UnsetContact");

            }


        }

        public void showTextbox()
        {
            this.Email_textBox = new System.Windows.Forms.TextBox();
            this.Email_Label = new System.Windows.Forms.Label();

            this.Email_textBox.Location = new System.Drawing.Point(93,5);
            this.Email_textBox.Name = "this.Email_textBox";
            this.Email_textBox.Size = new System.Drawing.Size(400, 20);
            this.Email_textBox.TabIndex = 0;
            this.Email_textBox.LostFocus += new System.EventHandler(this.Email_textBox_TextChanged);
            //this.Email_textBox.TextChanged += new System.EventHandler(this.Email_textBox_TextChanged);


            this.Email_Label.AutoSize = true;
            this.Email_Label.ForeColor = System.Drawing.Color.Red;
            this.Email_Label.Location = new System.Drawing.Point(12, 5);
            this.Email_Label.Name = "Email_Label";
            this.Email_Label.Size = new System.Drawing.Size(35, 13);
            this.Email_Label.TabIndex = 1;
            this.Email_Label.Text = "Email Address *";
            Controls.Add(this.Email_Label);
            Controls.Add(this.Email_textBox);
            // 



        }

        private void Email_textBox_TextChanged(object sender, EventArgs e)
        {

            try
            {
                string EmailAddress = Email_textBox.Text;
                if (EmailAddress.Length > 0)
                {
                    contactID = findcontactWithEmailAddress(EmailAddress);
                    IIncident incidentRecord_conversation = recordContext_Contact_email.GetWorkspaceRecord(RightNow.AddIns.Common.WorkspaceRecordType.Incident) as IIncident;
                    Counter++;
                    if (contactID > 0)
                    {
                        IInc2Contact inc2Contact = AddInViewsDataFactory.Create<IInc2Contact>();
                        inc2Contact.Cid = contactID; // assign c_id 
                        inc2Contact.Prmry = true;
                        IList<IInc2Contact> contactList = new List<IInc2Contact>();
                        contactList.Add(inc2Contact);
                        incidentRecord_conversation.Contact = contactList; // add contact list to incident

                        // this.recordContext_Contact_email.TriggerNamedEvent("SHOWContactField");

                        recordContext_Contact_email.RefreshWorkspace();
                        globalContext.AutomationContext.CurrentWorkspace.RefreshWorkspace();






                    }
                    else
                    {

                        string Messgae = "A contact with email address " + EmailAddress + " does not exist in our database. would you like to create ?";
                        DialogResult dialogResult = MessageBox.Show(Messgae, "Corrections Required", MessageBoxButtons.YesNo);
                        if (dialogResult == DialogResult.Yes)
                        {
                            contactID = CreateContacts();
                            //MessageBox.Show(contactID.ToString());
                            if (contactID > 0)
                            {
                                SetContactAndRefreshWorkspace(contactID);
                            }
                            else
                            {

                            }

                            //do something
                        }
                        else if (dialogResult == DialogResult.No)
                        {
                            recordContext_Contact_email.TriggerNamedEvent("NamedEvent_UnsetContact");
                        }

                    }

                    // Email_Label.Focus(); // Removing focus from textbox 

                    if (Counter == 1)
                    {
                        //MessageBox.Show("First catch");
                        Email_textBox.Focus();
                        Email_Label.Focus();

                    }
                }
            }catch (Exception ex)
            {
                MessageBox.Show("Error occured" + ex.Message);
            }

        }

        public void SetContactAndRefreshWorkspace(int contactID)
        {
            try
            {
                IIncident incidentRecord_conversation = recordContext_Contact_email.GetWorkspaceRecord(RightNow.AddIns.Common.WorkspaceRecordType.Incident) as IIncident;

                IInc2Contact inc2Contact = AddInViewsDataFactory.Create<IInc2Contact>();
                inc2Contact.Cid = contactID; // assign c_id 
                inc2Contact.Prmry = true;
                IList<IInc2Contact> contactList = new List<IInc2Contact>();
                contactList.Add(inc2Contact);
                incidentRecord_conversation.Contact = contactList; // add contact list to incident
                Email_Label.Focus(); // Removing focus from textbox 
                recordContext_Contact_email.RefreshWorkspace();

            }
            catch(Exception ex)
            {
                MessageBox.Show("Some Error occured - SetContactAndRefreshWorkspace, contact Administrator " + ex.Message);
                recordContext_Contact_email.TriggerNamedEvent("NamedEvent_UnsetContact");
            }


        }


        public int CreateContacts()
        {
            string emailVal = Email_textBox.Text;
            string emailValStr;
            string firstName = null;
            string lastName = null;
            int Contact_ID = 0;

            try
            {
            
                {
                    
                    if (emailVal == "")
                    {
                        emailValStr = null;
                    }
                    else
                    {
                        emailValStr = emailVal;
                    }

                
                    string url1 = InterfaceURL + "services/rest/connect/v1.3/contacts";
                    string postDataStr = "{";
                    postDataStr += "\"name\": {";
                    postDataStr += "\"first\": \"" + firstName + "\",";
                    postDataStr += "\"last\": \"" + lastName + "\"";
                    postDataStr += "    },";
                    if (emailValStr != null)
                    {
                        postDataStr += "\"emails\": {";
                        postDataStr += "\"address\": \"" + emailValStr + "\",";
                        postDataStr += "\"addressType\": {";
                        postDataStr += "\"id\": 0";
                        postDataStr += "}}";
                    }
                   // postDataStr += "\"organization\" : {\"id\": " + Org_ID + "}";
                    postDataStr += " }";

                    HttpWebRequest request1 = (HttpWebRequest)WebRequest.Create(url1);
                    request1.Headers.Add("Authorization", "Session " + SessionID);
                    // request1.Headers.Add("Authorization", "Basic " + encoded);
                    // turn our request string into a byte stream
                    // byte[] postBytes = Encoding.UTF8.GetBytes(postDataOrgStr);

                    request1.Method = "POST";
                    request1.ContentType = "application/json";
                    // request1.ContentLength = postBytes.Length;
                    using (var streamWriter = new StreamWriter(request1.GetRequestStream()))
                    {

                        streamWriter.Write(postDataStr);
                        streamWriter.Flush();
                        streamWriter.Close();
                    }
                    var httpResponse = (HttpWebResponse)request1.GetResponse();
                    using (var streamReader = new StreamReader(httpResponse.GetResponseStream()))
                    {
                        var JsonResult1 = streamReader.ReadToEnd();
                        var dict1 = new JavaScriptSerializer().Deserialize<dynamic>(JsonResult1);
                        Contact_ID = dict1["id"];
                    }
                }
            }
            catch (Exception ex)
            {
                MessageBox.Show("Error occured , Please check the email address" + ex.Message);
                recordContext_Contact_email.TriggerNamedEvent("NamedEvent_UnsetContact");
            }
            return Contact_ID;
        }



        public int findcontactWithEmailAddress(string EmailAddress)
        {
            int countRes = 0;
            int ContactID = 0;

            try
            {
               
                ServicePointManager.SecurityProtocol = SecurityProtocolType.Tls12;
                string Query = "select ID from Contacts C where C.Emails.Address ='" + EmailAddress + "' limit 1";
                string url = InterfaceURL + "services/rest/connect/v1.3/queryResults/?query=" + Query;
                HttpWebRequest request = (HttpWebRequest)WebRequest.Create(url);
                string username = "XXXXXX";
                string password = "XXXXXX@123";
                String encoded = System.Convert.ToBase64String(System.Text.Encoding.GetEncoding("ISO-8859-1").GetBytes(username + ":" + password));

                request.Headers.Add("Authorization", "Basic " + encoded);
                //request.Headers.Add("Authorization", "Session " + SessionID);
                WebResponse response = request.GetResponse();
                using (Stream responseStream = response.GetResponseStream())
                {
                    StreamReader reader = new StreamReader(responseStream, Encoding.UTF8);
                    string jsonResponseFromServer = reader.ReadToEnd();
                    var dict = new JavaScriptSerializer().Deserialize<dynamic>(jsonResponseFromServer);
                    var items = dict["items"][0];
                    countRes = items["count"];
                    if (countRes == 1)
                    {
                        ContactID = Convert.ToInt32(items["rows"][0][0]);
                    }
                }
            }
            catch (Exception ex)
            {

                MessageBox.Show("Some Error occured, contact Administrator " + ex.Message);
                recordContext_Contact_email.TriggerNamedEvent("NamedEvent_UnsetContact");
            }
            return ContactID;
        }


        #region IAddInControl Members

        /// <summary>
        /// Method called by the Add-In framework to retrieve the control.
        /// </summary>
        /// <returns>The control, typically 'this'.</returns>
        public Control GetControl()
        {
            return this;
        }

        #endregion

        #region IWorkspaceComponent2 Members

        /// <summary>
        /// Sets the ReadOnly property of this control.
        /// </summary>
        public bool ReadOnly { get; set; }

        /// <summary>
        /// Method which is called when any Workspace Rule Action is invoked.
        /// </summary>
        /// <param name="ActionName">The name of the Workspace Rule Action that was invoked.</param>
        public void RuleActionInvoked(string ActionName)
        {
            if(ActionName=="PopulateEmailAddress")
                {
                try
                {
                    IContact ContactRecord = recordContext_Contact_email.GetWorkspaceRecord(RightNow.AddIns.Common.WorkspaceRecordType.Contact) as IContact;

                    Email_textBox.Text = ContactRecord.EmailAddr;
                }
                catch (Exception ex)
                {
                    MessageBox.Show("Error occured during setting the contact, contact Administrator " + ex.Message);
                }

               
                }
               else if (ActionName=="ShowTextBox")
                {
                    showTextbox();
                }
        }

        /// <summary>
        /// Method which is called when any Workspace Rule Condition is invoked.
        /// </summary>
        /// <param name="ConditionName">The name of the Workspace Rule Condition that was invoked.</param>
        /// <returns>The result of the condition.</returns>
        public string RuleConditionInvoked(string ConditionName)
        {
            return string.Empty;
        }

        #endregion
    }

    [AddIn("Workspace Factory AddIn", Version = "1.0.0.0")]
    public class WorkspaceAddInFactory : IWorkspaceComponentFactory2
    {
        #region IWorkspaceComponentFactory2 Members
        public static IGlobalContext return_GlobalContext;

        /// <summary>
        /// Method which is invoked by the AddIn framework when the control is created.
        /// </summary>
        /// <param name="inDesignMode">Flag which indicates if the control is being drawn on the Workspace Designer. (Use this flag to determine if code should perform any logic on the workspace record)</param>
        /// <param name="RecordContext">The current workspace record context.</param>
        /// <returns>The control which implements the IWorkspaceComponent2 interface.</returns>
        public IWorkspaceComponent2 CreateControl(bool inDesignMode, IRecordContext RecordContext)
        {
            return new Program(inDesignMode, RecordContext, return_GlobalContext);
        }

        #endregion

        #region IFactoryBase Members

        /// <summary>
        /// The 16x16 pixel icon to represent the Add-In in the Ribbon of the Workspace Designer.
        /// </summary>
        public Image Image16
        {
            get { return Properties.Resources.AddIn16; }
        }

        /// <summary>
        /// The text to represent the Add-In in the Ribbon of the Workspace Designer.
        /// </summary>
        public string Text
        {
            get { return "RN_WS_Contact_email_address"; }
        }

        /// <summary>
        /// The tooltip displayed when hovering over the Add-In in the Ribbon of the Workspace Designer.
        /// </summary>
        public string Tooltip
        {
            get { return "RN_WS_Contact_email_address"; }
        }

        #endregion

        #region IAddInBase Members

        /// <summary>
        /// Method which is invoked from the Add-In framework and is used to programmatically control whether to load the Add-In.
        /// </summary>
        /// <param name="GlobalContext">The Global Context for the Add-In framework.</param>
        /// <returns>If true the Add-In to be loaded, if false the Add-In will not be loaded.</returns>
        public bool Initialize(IGlobalContext GlobalContext)
        {
            return_GlobalContext = GlobalContext;
            return true;
        }

        #endregion
    }
}

↧

Issues migrating from 1.3 to 1.4 - Anyone else upgrade?

December 14, 2017, 4:53 pm

≫ Next: REST API - analyticsReportResults return nested JSON format (9 Comments)

≪ Previous: recordContext.RefreshWorkspace(); not working properly

Topic by Jason Owens

Content

Does anyone happen to have a list of changes from 1.3 to 1.4? The more I dig into this the more concerned i am about it breaking my addins.

So far i've found:

WSDL URL changed
No documentation on adding a service reference in 1.4
Code samples do not work with 1.4
No documentation on newly required APIAccessRequestHeader

And now it looks like properties are being removed from objects???

According to the documentation the Incident.Product object should have a Parents field:

And in 1.3 I can get an Incident.Product.Parents list

However after switching to 1.4 the parents property is gone:

This field is not listed in any of the release notes going back to 2015 as depreciated or removed, so I'm concerned there may be other fields that were removed from 1.4.

Does anyone have experience upgrading from 1.3 to 1.4 and can provide pointers on what exactly has changed and fields were removed? Pretty much every call to the RightNowSyncPortClient had to be changed moving to 1.4, so i'm hesitant to do any more work on my project until i know what else is broken.

Thanks!

Version

May 2017

↧

REST API - analyticsReportResults return nested JSON format (9 Comments)

July 18, 2017, 3:29 am

≫ Next: ROQL queries on JDeveloper application (1 Comment)

≪ Previous: Issues migrating from 1.3 to 1.4 - Anyone else upgrade?

Topic by David Wright

Does anyone know if it is possible to change the format / nesting of the JSON as returned by the analyticsReportResults function of the REST api?

Ideally we want something like:

{
"Report1":
[
"Column1":"value",
"Column2":"value"

"Subreport1":[
"Column3":"value",
"Column4":"value"
]
}

]
}

If not possible using the Analytics report function would there be any other way to achieve it using the REST API?

Thanks, David

↧

ROQL queries on JDeveloper application (1 Comment)

December 7, 2017, 10:07 am

≫ Next: CPM test failure: "Undefined variable: object" (13 Comments)

≪ Previous: REST API - analyticsReportResults return nested JSON format (9 Comments)

Topic by Bruno Aun

Hi,

I am trying to follow the instructions to create a SOA application to run ROQL queries.

The resource is https://docs.oracle.com/middleware/1213/cloudadapter-rightnow/develop-soa-adapters/ops.htm#TKRDP178

However the current application menus have changed so much, to the point where I cannot find the related commands.

For instance, there is no SOA application among the application types available.

Can anyone point me to the right direction, considering the ultimate goal is to be able to run ROQL queries?

thanks in advance

↧

CPM test failure: "Undefined variable: object" (13 Comments)

December 5, 2017, 9:52 pm

≫ Next: REST API > Updating a single contact with one API call (4 Comments)

≪ Previous: ROQL queries on JDeveloper application (1 Comment)

Topic by Walter Kamp

Content

Since version Aug 2017, we cannot upload simple CPMs that worked fine before.
When we test the CPM, we get error "Undefined variable: object", and we're not able to deploy it anymore. We have this now on 2 separate instances.

I attached an almost empty CPM which can be used for reproducing the error.

Version

Aug 2017

File

test.php(853 Bytes)

↧

REST API > Updating a single contact with one API call (4 Comments)

January 1, 2018, 9:48 am

≫ Next: CPM - Validation failed on create of a Incident (22 Comments)

≪ Previous: CPM test failure: "Undefined variable: object" (13 Comments)

Topic by Azam Khan

Is it possible to update a contact with a single API call when using REST API? As, update will occur based on contact Id so do we need to perform following:

Get all the contacts
Iterate through all the contacts until find the relevant contact
Get the contact id of that record
Update the record

If we have a unique identifier let say contact number, then can we update based on that ? I suppose we might have to go for Connect PHP.

↧

CPM - Validation failed on create of a Incident (22 Comments)

December 7, 2017, 4:57 am

≫ Next: Issue with connecting / using SOAP API

≪ Previous: REST API > Updating a single contact with one API call (4 Comments)

Topic by JJ

Content

Please see image for the error and the code block for the code - any reason for this?

Code Block

<?php

/**
 * CPMObjectEventHandler: MinimalIncidentHandler
 * Package: RN
 * Objects: Incident
 * Actions: Create, Update
 * Version: 1.2
 * Purpose: Minimal CPM handler for incident create and update.
 */
use \RightNow\Connect\v1_2 as RNCPHP;
use \RightNow\CPM\v1 as RNCPM;

/**
 * Handler class for CPM
 */
class MinimalIncidentHandler implements RNCPM\ObjectEventHandler
{

    /**
     * Apply CPM logic to object.
     * @param int $runMode
     * @param int $action
     * @param object $incident
     * @param int $cycles
     */
    public static function apply($runMode, $action, $incident, $cycle)
    {
        if ($cycle !== 0) return;
        if (RNCPM\ActionUpdate == $action)
        {
            try{
                $incident->CustomFields->CTU->CTC = 1264;
                $incident->save();
            }
            catch (Exception $err ){
                echo $err->getMessage();
            }
        }
        elseif (RNCPM\ActionCreate == $action)
        {
            try{
                $incident->CustomFields->CTU->CTC = 1265;
                $incident->save();
            }
            catch (Exception $err ){
                echo $err->getMessage();
            }
        }
    }

}

/**
 * CPM test harness
 */
class MinimalIncidentHandler_TestHarness
        implements RNCPM\ObjectEventHandler_TestHarness
{

    static $incidentOneId = null,
            $incidentTwoId = null;

    /**
     * Set up test cases.
     */
    public static function setup()
    {
        // First test
        $incidentOne = new RNCPHP\Incident;
        $incidentOne->CustomFields->CTU->CTC = 1264;
        $cont = RNCPHP\Contact::fetch(52604);
        $incidentOne->PrimaryContact = $cont;
        $incidentOne->save();
        self::$incidentOneId = $incidentOne->ID;

        // Second test
        $incidentTwo = new RNCPHP\Incident;
        $incidentTwo->CustomFields->CTU->CTC = 1265;
        $cont = RNCPHP\Contact::fetch(52604);
        $incidentTwo->PrimaryContact = $cont;
        $incidentTwo->save();
        self::$incidentTwoId = $incidentTwo->ID;
    }

    /**
     * Return the object that we want to test with. You could also return 
     * an array of objects to test more than one variation of an object.
     * @param int $action
     * @param class $object_type
     * @return object | array
     */
    public static function fetchObject($action, $object_type)
    {
        $incidentOne = $object_type::fetch(self::$incidentOneId);
        $incidentTwo = $object_type::fetch(self::$incidentTwoId);
        return array($incidentOne, $incidentTwo);
    }

    /**
     * Validate test cases
     * @param int $action
     * @param object $incident
     * @return bool
     */
    public static function validate($action, $incident)
    {
        if (RNCPM\ActionUpdate == $action)
        {
            if (assert($incident->CustomFields->CTU->CTC == 1264))
            {
                echo "Update test passed\n";
                return true;
            }
            else
            {
                echo "Update test FAILED\n";
            }
        }
        elseif (RNCPM\ActionCreate == $action)
        {
            if (assert($incident->CustomFields->CTU->CTC== 1265))
            {
                echo "Create test passed\n";
                return true;
            }
            else
            {
                echo "Create test FAILED\n";
            }
        }
        else
        {
            echo "Invalid action";
        }
        return false;
    }

    /**
     * Destroy every object created by this test. Not necessary since in 
     * test mode and nothing is committed, but good practice if only to
     * document the side effects of this test.
     */
    public static function cleanup()
    {
        if (self::$incidentOneId)
        {
            $incidentOne = RNCPHP\Incident::fetch(self::$incidentOneId);
            $incidentOne->destroy();
            self::$incidentOneId = null;
        }

        if (self::$incidentTwoId)
        {
            $incidentTwo = RNCPHP\Incident::fetch(self::$incidentTwoId);
            $incidentTwo->destroy();
            self::$incidentTwoId = null;
        }
    }

}

?>

↧

Issue with connecting / using SOAP API

January 3, 2018, 12:49 pm

≫ Next: Internal Error with simple Contact Query with Like

≪ Previous: CPM - Validation failed on create of a Incident (22 Comments)

Topic by Ryan James

Content

I'm having an issue calling the SOAP API from a local c# application. I am able to add the web service reference and the wsdl gets loaded, however when I try to use the SOAP to retrieve data I get the error below. Presumably its something to do with the SSL setup but I'm not sure what it is as I am able to connect and use the SOAP API of a different customer's site. Attached is a screenshot with the full exception.

The request was aborted: Could not create SSL/TLS secure channel.

Version

Service Cloud Connect Web Services SOAP API

Image

↧

Internal Error with simple Contact Query with Like

January 4, 2018, 6:23 am

≫ Next: How to update Product object in Incident Workspace

≪ Previous: Issue with connecting / using SOAP API

Topic by Mai Chi Trung

Content

Hi,

My queries have been working for the last few years until a few days ago. The query is a simple:

- SELECT Contact FROM Contact WHERE Phones.Raw LIKE ''%abcd''
The result is internal error. When change LIKE to =, it works fine.

Is there anychange in the backend that I should know? I'm not updated with changes lately

Thanks & regards
Trung

Code Block

 SELECT Contact FROM Contact WHERE Phones.Raw LIKE ''%abcd''

↧