Problems with insert/update data into a custom menu field with a custom PHP

Topic by Vinicius Silva

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Hi all,

I am trying to import a csv file into a custom menu field in Oracle Service Cloud. However, I didn't get sucessful in this operation. I've read some similar topics, but I didn't can do this.

Below are my tentatives:

1.  $at2->CustomFields->ov_canal = new RNCPHP\NamedIDLabel();
  $at2->CustomFields->ov_canal->LookupName = $canalDeEntrada;

2. $at2->CustomFields->c->ov_canal = new RNCPHP\NamedIDLabel();
  $at2->CustomFields->c->ov_canal->LookupName = 'Casos Coletivos';

3. $at2->CustomFields->ov_canal = new RNCPHP\NamedIDLabel();
 $at2->CustomFields->ov_canal->ID = 18149; 

My CSV file contains a field called "Canal de Entrada", which is populated in variable $canalDeEntrada. In the example above, I tried to use the variable value, hard coded (Casos Coletivos) and the ID of this value (18149);

The field "ov_canal" is inside Incident package: "$at2 = new RNCPHP\Incidentes\Atendimento2;".

Could anyone help me with this problem?

Thanks,

Vinicius.

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