Topic by MONCY S
Content
I have created an incident workspace. When I tried to save it, I get the following message: "Send on Save Warning"This workspace is using an Incident Thread control whose permissions are set to "Allow using Send on Save." However, the current interface does not allow you to send responses. This will result in a scenario where agents will be able to check "Send on Save" but a response will not be sent due to the settings in the interface. To avoid this confusion you can change the Incident Thread control's permissions so it will not allow Send on Save. Are you sure you want to save this workspace?
Could find a solution to the above issue in the following link:
https://cx.rightnow.com/app/answers/detail/a_id/6169
As per the above solution, tried enabling the message template features:
- Incident Solved
- Incident Waiting
- Incident Unresolved
Still not working!!!
Any idea how to solve this.
- Thanks